/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Carrier needs to be reviewed. Major dysfunction during delivery.
Nelly B.
purchased on 04/09/2024
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3
/5
★★★☆☆
Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.
Muriel P.
purchased on 22/08/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction regarding the delivery time. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed about the situation and the delivery delay. You had the option to refuse this delay and request the cancellation of your order with our customer service. We hope that despite everything, the product meets your satisfaction. We would be delighted to welcome you back to our site in the future. Have a nice day.
2
/5
★★☆☆☆
2 defective items! Customer service unreachable by phone.
Marie-laure P.
purchased on 04/09/2024
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Answer from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
3
/5
★★★☆☆
Products conform to the order, but the package was damaged upon delivery
Véronique H.
purchased on 08/09/2024
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2
/5
★★☆☆☆
Scheduled delivery between August 16 and 18. Excuse of the Olympics for not shipping it. Need to send an email to ensure that the postponed delivery in mid-September happens before the Paralympic Games to hope to receive it before the start of the school year. Thanks to the person who acted quickly.
Beatrice P.
purchased on 06/08/2024
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3
/5
★★★☆☆
The site was often down when I wanted to track my package.
Sophie B.
purchased on 06/08/2024
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3
/5
★★★☆☆
Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.
Roannais Agglomération -.
purchased on 30/07/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the delivery issues encountered. Our customer service has already arranged for a new chair to replace the damaged one. Meanwhile, our logistics team is investigating with the concerned carrier to locate the missing packages. We hope you will trust us again by returning to our site soon. Have a nice day.
3
/5
★★★☆☆
I am mixed. Happy with some items and very disappointed with others.
Anne L.
purchased on 01/09/2024
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3
/5
★★★☆☆
Improve the packaging
Anne C.
purchased on 15/08/2024
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3
/5
★★★☆☆
Delivery changed 3 times and in the end the day I was delivered was not mentioned
Huguette J.
purchased on 24/08/2024
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3
/5
★★★☆☆
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
Natacha F.
purchased on 05/06/2024
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3
/5
★★★☆☆
It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.
Ecole St Joseph -.
purchased on 28/06/2024
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3
/5
★★★☆☆
Nothing to report
Ecole Sainte Marie -.
purchased on 04/06/2024
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3
/5
★★★☆☆
No issues with the site and placing an order, however, there was a delay in delivery that we can understand but our structure was closing for the holidays, we had clearly indicated this and we were still delivered during our absence without being informed. No one called us to let us know that our delivery had been delivered elsewhere.
Les Minis étoiles -.
purchased on 16/07/2024
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3
/5
★★★☆☆
I placed an order at the beginning of July for my son's return to school. Delivery time 4 weeks okay. But the day before the presumed delivery, I receive an email indicating a delay in delivery. Fortunately, I contacted customer service who informed me that the model is no longer available. I was able to purchase another similar item. But no email to inform about the cessation of production of this item.
Marie M.
purchased on 12/08/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We regret this lack of communication and we sincerely apologize. We hope you will give us a second chance to make a better impression by visiting our site again next time. Have a nice day and a bit in advance, good return to school for your son!
2
/5
★★☆☆☆
The ordering system is not suitable for professionals (schools). It is difficult to order without going through an online purchase. An order via phone and the accompanying advice would be more practical than ineffective searches.
Tony G.
purchased on 23/07/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate your shopping experience on the site. We are sorry to hear that it was not optimal for you. The site offers different options specifically dedicated to professional purchases: the possibility to split your order into several packages, have your order validated by a third party, manage an allocated budget from your customer account... Our technical teams do their best to make the use of the site as smooth as possible. However, if you encountered a blockage, we remain available at the email address [email protected] in a logic of continuous improvement of our services. Have a nice day.
3
/5
★★★☆☆
Initially, it's a beautiful, thick, and sturdy table; unfortunately, it arrived crushed on one corner. I am still waiting for a response from Wesco... Otherwise, I think it's really great for the little ones I welcome thanks to its adjustable legs.
Clemence C.
purchased on 30/07/2024
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2
/5
★★☆☆☆
Terrible material and the elastics are way too thin, in 2 minutes the assistants will break them.
Amelie G.
purchased on 01/08/2024
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2
/5
★★☆☆☆
Error in the order, I made a complaint but no news.
Alexandra D.
purchased on 27/07/2024
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Answer from Wesco
Hello and thank you for alerting us this way. Your complaint has been duly noted by our After Sales Service. However, due to the summer holiday period, it has not been processed at this time. Please believe that our services will do everything possible to provide you with a response as soon as possible. Thank you for your understanding and see you soon on our site wesco.fr.
2
/5
★★☆☆☆
Several palettes of gouache arrived broken. And we have no feedback from customer service.
Mairie Etival -.
purchased on 15/07/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the issue encountered and we apologize for the delay in response from our customer service. Despite all the care we take in preparing our orders, it can happen that they are mishandled during transport. Our customer service responded to you today and has taken the necessary steps to send you new compliant palettes of gouache. Despite the problem with this order, we hope to have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
NOT SATISFIED WITH THE QUALITY OF PACKAGING AT DELIVERY REGARDING FURNITURE AND RATHER LONG DELIVERY TIME..
Lva Carpe Diem -.
purchased on 16/07/2024
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3
/5
★★★☆☆
No issues with product quality, however, customer service takes several days to respond. My order arrived much later than expected.
Clarisse L.
purchased on 10/06/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We are sincerely sorry for the delivery delay of your order and we apologize. We fully understand that this delay can be frustrating. As soon as we became aware of the delivery delay of your order, we immediately informed you by email. Our teams strive every day to provide a reliable and fast service to minimize delays. We are glad that the products meet your satisfaction and hope that despite this inconvenience, you will continue to trust us. Hoping to see you soon on wesco.fr, we wish you a great day.
2
/5
★★☆☆☆
Impossible to get a response to my request for return and exchange of a product ordered that does not work
Crealead Coopérative -.
purchased on 11/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for the response time. Our customer service has taken the necessary steps to address your complaint. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Very disappointed, I ordered chalk (among other things) that arrived broken and in pieces. Coincidentally, we cannot make a complaint for this item (well, that would be too easy!).
Mélanie V.
purchased on 02/07/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that the chalk was damaged during transport despite the care taken during the preparation of our orders. In order to provide you with a solution, we invite you to send us a complaint by email at [email protected] (including a photo of the concerned product). We hope to have the pleasure of welcoming you back to our site soon. Have a nice day.
3
/5
★★★☆☆
Hello, The site is great, the speed of quotes is also good, and the products are of quality. However, deliveries need to be reviewed, as the tracking showed that the packages were delivered on an inaccurate date and time because they arrived the next day, and a signature was provided that is neither mine nor that of the community. I am waiting for a missing package, which I have no doubt will arrive soon. I have great confidence in your site and have never been disappointed. Best regards.
Relais Petite Enfance R.
purchased on 01/07/2024
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3
/5
★★★☆☆
We were given a delivery date that could not be respected. Our structure only opens 2 days a week (Wednesday and Saturday). This forced us to leave a note for the delivery person to leave the package in a lobby because we could not be present every day, at all times as we are just volunteers. The handle of a game box is damaged.
Laetitia K.
purchased on 25/06/2024
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2
/5
★★☆☆☆
Ordering via the site is not very practical.
Creche Brasillous -.
purchased on 18/06/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read that you encountered difficulties in placing your order. We remind you that our customer service is at your disposal to assist you at any time (https://www.wesco.fr/services-client.html). Do not hesitate to contact us during your next visit to our site. We look forward to seeing you again soon, and we wish you a very nice day.
2
/5
★★☆☆☆
The wooden discs are of at least two colors, there are several stains on some discs. Having seen this product elsewhere, I am very disappointed. I don't see how with acrylic paint, we will make this gift pretty. Moreover, the discs are of any size.
Ecole Maternelle P Doumer -.
purchased on 25/06/2024
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3
/5
★★★☆☆
Top quality. Fast delivery
Accueil Périscolaire Le Grillon -.
purchased on 12/06/2024
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2
/5
★★☆☆☆
Product error. The chair delivered is not the one ordered. I find it complicated to contact customer service.
Nadia Q.
purchased on 06/06/2024
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Answer from Wesco
Hello and thank you for alerting us to the situation in this way. We sincerely apologize for this order preparation error. We invite you to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the received chair). Exceptionally, our customer service processing times may take up to 7 days. We thank you in advance for your understanding towards our teams who are doing their best. We hope you will give us a second chance to make a better impression by coming back to visit us soon on wesco.fr. Have a nice day.