9/10
★★★★★
based on 14092 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

It's been a month and I still haven't received my package

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Acheteur Vérifié
purchased on 25/10/2021
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Answer from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
1 /5
★☆☆☆☆

I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?

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Acheteur Vérifié
purchased on 26/09/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
1 /5
★☆☆☆☆

I am still waiting for my packages, 1 week delay, mediocre delivery service. Having to be available for phantom packages...

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Acheteur Vérifié
purchased on 15/10/2021
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Answer from Wesco
Hello and thank you for alerting us this way. Our customer service has contacted the concerned carrier because this situation is not normal. The carrier should call you today to schedule a delivery appointment. We are sincerely sorry that the delivery service is going this way and we apologize for any inconvenience. If needed, we remain at your disposal at [email protected]. Have a good day.
1 /5
★☆☆☆☆

Unfortunately, I received a different item than the one ordered…

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Acheteur Vérifié
purchased on 10/10/2021
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Answer from Wesco
Hello and thank you for bringing this order preparation error to our attention. Our customer service contacted you 24 hours after you submitted your complaint. We let you follow the procedure proposed by customer service for the exchange to take place. We thank you for your trust and sincerely apologize for the inconvenience caused. We look forward to seeing you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

Delivery took way too long, I should have ordered from another site. I give one star because you can't give less.

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Acheteur Vérifié
purchased on 13/09/2021
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Answer from Wesco
Hello and thank you for taking the time to leave your review here. We sincerely apologize for this long wait. We fully understand your dissatisfaction, which is why a compensation solution has been proposed to you by our customer service. Your products have now been delivered, and we hope they meet your satisfaction. We hope to see you again soon on our site so that we have a second chance to make a better impression on you. Have a nice day.
1 /5
★☆☆☆☆

I did not receive the correct order and customer service is taking its time to respond.

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Acheteur Vérifié
purchased on 11/10/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service received your complaint on 18/10 and responded to you today (24 hours after your request). The rest of your order is scheduled for delivery today. Therefore, there was no error in the preparation of your order. We hope that the products will meet your satisfaction and that you will come back to our site. Have a nice day.
1 /5
★☆☆☆☆

Order never received, but debited. Customer service does not take my case seriously after several emails. The delivery person noted on the website 'recipient absent', while I work from home and had been waiting for my order for 10 days. Site to avoid! Debited order but never delivered!

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Acheteur Vérifié
purchased on 30/09/2021
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Answer from Wesco
Hello and thank you for bringing your dissatisfaction to our attention as it allows us to question our practices. The carrier we work with has not been serious and we sincerely regret it. One of your packages was lost on their logistics platform which delayed the delivery of your order. Furthermore, we do not control the professionalism of the delivery people and in this specific case, it harms our reputation. Finally, we acknowledge that our processing time has been long and we apologize. Our teams do their utmost every day to shorten this response time. We hope you will give us a second chance and that we will have the opportunity to see you again under better conditions. Have a nice day.
1 /5
★☆☆☆☆

As with every order, we are very disappointed with the lack of communication from Wesco, which does not inform or rarely informs about delivery times!

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Acheteur Vérifié
purchased on 26/08/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize as our delivery commitments have indeed not been met. We are always attentive to our customers' comments in order to continuously improve our processes. We hope you will give us a second chance and that you will visit our site again. Have a nice day.
1 /5
★☆☆☆☆

I am very disappointed

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Acheteur Vérifié
purchased on 04/10/2021
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Answer from Wesco
Hello and thank you for your feedback. Customer satisfaction is at the heart of our approach and we are sincerely sorry to read about your disappointment. Our customer service has confirmed that a complaint is in progress. We are doing our best to provide you with a solution quickly. We hope you will give us a second chance and that you will come back to visit our site soon. Have a nice day.
1 /5
★☆☆☆☆

Impossible to get delivery because the delivery person refused to leave the package in a safe place and requires someone to be home from 9 AM to 5 PM. Very unpleasant customer service that does not seem to know about postal transport. So it is impossible for me to retrieve my order!

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Acheteur Vérifié
purchased on 18/08/2021
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Answer from Wesco
Hello and thank you for alerting us this way. We understand your annoyance but the choice of transport (by postal service or otherwise) is made according to several criteria (type of product, weight...), so we must respect these constraints. Moreover, each carrier has its own delivery process and this is independent of our will. However, we understand that the carrier's requirements are not always compatible with our customers' availability, as in your case. Our customer service has contacted you again and found a common agreement for the delivery to take place in the coming days. We hope your order will bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

I did not receive my order, I am very very angry.

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Acheteur Vérifié
purchased on 13/09/2021
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Answer from Wesco
Hello and thank you for sharing your feedback with us. The delivery of your order was estimated for Saturday, 25/09. This estimate can sometimes fluctuate, particularly due to transport. Our carrier does not deliver on non-working days, so your order was ultimately delivered on Monday, 27/09. By ordering from Wesco, you are choosing a French SME whose employees do their utmost to satisfy you and respond more quickly to your needs. We regret that your shopping experience on our site did not meet your expectations. We hope to have the opportunity to see you again in the near future. We remain at your disposal at [email protected]. Have a nice day.
1 /5
★☆☆☆☆

As much as the products are of quality, the customer service is deplorable. Delivery delay of more than 10 days, partial delivery, no news on the remaining items to be delivered. In short, a disaster... others are much more efficient...

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Acheteur Vérifié
purchased on 29/08/2021
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Answer from Wesco
Hello and thank you for your feedback. We place as much importance on the quality of our products as on our services. We are therefore sincerely sorry that the delivery service did not meet expectations and understand your dissatisfaction. We will forward the information to the logistics department so that they can take the necessary steps with the carrier to ensure that this situation does not happen again. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
1 /5
★☆☆☆☆

Order never received and supposedly received and signed for, and after 5 emails no more responses, unacceptable.

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Acheteur Vérifié
purchased on 20/08/2021
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Answer from Wesco
Hello and thank you for your feedback. The delivery of your order did not meet our quality commitments and we are sincerely sorry. Our customer service is taking the necessary steps to resend the ordered products. We hope to see you again soon under better conditions on our site. Have a nice day.
1 /5
★☆☆☆☆

I still haven't received my order

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Acheteur Vérifié
purchased on 12/07/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order was indicated as deliverable between July 21 and 23. After checking on our side, the order was indeed shipped complete from our warehouse. Our customer service has contacted the carrier in charge of your order. They confirmed a delivery this Thursday, the 22nd. Your order will therefore arrive safely within the initially planned timeframe. We hope that in light of these elements you will feel reassured. Have a good day.
1 /5
★☆☆☆☆

Having ordered in May, my order was supposed to arrive on June 7th, it arrived on the date but I still hadn't received anything. I contacted you to ask when my package would arrive, you told me June 11th. However, my package arrived at the beginning of July. I had to wait two months to receive my order for stacking pawns.

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Acheteur Vérifié
purchased on 01/05/2021
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Answer from Wesco
Hello and thank you for your feedback. Unfortunately, the item you ordered was out of stock, which explains the extended delivery time. Indeed, our communication process needs to be improved to fully satisfy our customers. We are forwarding this information to the relevant department to enhance our practices. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a nice day.
1 /5
★☆☆☆☆

I do not recommend

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Acheteur Vérifié
purchased on 10/06/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly attentive to the quality of our services and the full satisfaction of our customers. We are sorry to read that your shopping experience did not meet your expectations. Your comment does not allow us to fully understand what happened. That is why we remain at your disposal at [email protected]. Have a nice day.
1 /5
★☆☆☆☆

Very disappointed. The delivery of the bed frame was not made to the indicated address and I still do not have the mattress.

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Acheteur Vérifié
purchased on 04/05/2021
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we took in preparing your order, your delivery does not meet our standards. We sincerely apologize for this. We are currently in contact with the carrier to provide you with a solution as soon as possible. Have a good day.
1 /5
★☆☆☆☆

The bottle of gouache opened during transport and spilled in the box, I sent an email with photos to inform Wesco, still no response to this day...

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Acheteur Vérifié
purchased on 07/06/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order seems to have suffered from the transport issues and we are sincerely sorry for that. Our customer service has taken your complaint into account and is proceeding with the replacement of the defective product. It is currently being prepared and will be shipped very soon. We still hope to have the opportunity to see you again on our site. Have a good day
1 /5
★☆☆☆☆

The GLS delivery person came to me without a mask and got angry when I asked him to put one on. He gave me 2 packages, one of which, I realized upon opening, does not belong to me. The delivery person struggled to take it back from me, claiming that the recipient's label was indeed in my name. When I asked him how to find my missing package, he told me it was not his problem, that it was up to me to sort it out with GLS, and that he only worked for this company during the day due to their workload. Since then, I am still waiting for my package...

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Acheteur Vérifié
purchased on 12/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We have filed a complaint with the concerned carrier to shed light on the situation. Without waiting for their response, we have proceeded to prepare a new shipment for the missing package. It will be dispatched at the beginning of next week. We are just as sorry as you about this situation. We hope that you will still come back to visit our site soon. Have a nice day.
1 /5
★☆☆☆☆

The pacifier received does not match the shape or color of the one ordered on your site. Avoid!

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Acheteur Vérifié
purchased on 15/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that this product does not meet your expectations. As our customer service has explained to you, we specify on the product sheet that the colors are diverse. Therefore, they may be random upon delivery. Regarding the shape, we have not had any recent changes to this reference that could explain the observed difference. We remain at your disposal at [email protected]. Have a nice day
1 /5
★☆☆☆☆

A broken bed leg, I do not recommend, despite the fast delivery

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Acheteur Vérifié
purchased on 07/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.
1 /5
★☆☆☆☆

We are still waiting for our order that we placed on 17/03 and which was supposedly delivered. I hope to change my mind when we have actually received our order.

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Acheteur Vérifié
purchased on 17/03/2021
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Answer from Wesco
Hello and thank you for your feedback. After investigating with our services and the concerned carrier, we have received confirmation that your order has indeed been delivered (with signature). We are just as sorry as you are about this situation. If you still haven't found your order, we invite you to file a complaint at [email protected] to shed light on this unfortunate disappearance. Have a good day.
1 /5
★☆☆☆☆

I still haven't received my order and can no longer access my order tracking.

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Acheteur Vérifié
purchased on 22/03/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not bring you complete satisfaction and we apologize. As soon as an order is shipped, we send an email with a tracking link to follow its delivery. If despite these details, your situation remains blocked, we invite you to contact our customer service at [email protected] or at 05 49 800 66. Have a nice day
1 /5
★☆☆☆☆

To place the order I had to call Wesco: I could not correctly choose the type of shipment. On the scheduled delivery date, the product was not delivered. I paid to be delivered in two days that is to say on Wednesday and on Tuesday evening I received a message indicating that the delivery would indeed be on Wednesday. On Wednesday no one arrives and everything is postponed to Friday. I then call Wesco to confirm for Friday morning (I need the product for Friday afternoon), they confirm it to me and 5 minutes later I receive a message that moves the delivery to Saturday. I then had to personally call the post office to ask them to reschedule the delivery for Friday. When the product finally arrives on Friday it is not the one I saw on the Wesco site and I have to call them again to ask for the correct product. In response, they tell me to write an email and today I am still waiting for a response.

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Acheteur Vérifié
purchased on 22/03/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for all these difficulties encountered which are contrary to our quality commitments to satisfy our customers. Our site has recently evolved and the first days of operation may have been accompanied by some technical problems explaining your difficulty in choosing a delivery method. Our customer service has received your complaint and is handling your case to provide you with a solution as soon as possible. We renew our apologies and thank you for your patience. We hope you will give us a second chance and that we will have the opportunity to see you again in the future on our site. Have a nice day
1 /5
★☆☆☆☆

Package sent to an address I do not know

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Acheteur Vérifié
purchased on 13/03/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that the delivery of your order went this way and we apologize. We hope you were able to pick up your package directly at the relay point and we remain at your disposal at [email protected] if needed. Have a nice day
1 /5
★☆☆☆☆

After the order, I did not receive any information about the progress of my order and even after contacting customer service by email, I never received a response. Not knowing this website or the brand, I eventually wondered if the site was reliable and if I would really receive anything. I only received a text a few days before delivery, but I remained in doubt for several weeks. Since the item was a birth gift made by several people, I was even more worried about the order. This is the last time I order from this site: too long delays and no information.

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Acheteur Vérifié
purchased on 18/02/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your first order on our site did not meet your expectations. Our customer service has taken your case into consideration to provide you with a solution. Every customer feedback is very important to us as it allows us to improve our practices every day. We hope you will give us a second chance to make a good impression and that we will have the opportunity to see you again on our site. Have a nice day
1 /5
★☆☆☆☆

Big delivery problem. Package supposedly lost... I had a lot of trouble getting my order. No compensation from Wesco.

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Acheteur Vérifié
purchased on 21/02/2021
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Answer from Wesco
Hello and thank you for your feedback. Indeed, your order was particularly unfortunate. We are particularly attentive to the quality of our delivery services and please know that this situation displeases us just as much. We are forwarding the information to our logistics department so that the necessary measures can be taken with the carrier in question. Our customer service has proceeded to resend your order. We apologize and hope to see you again soon on our site. Have a nice day
1 /5
★☆☆☆☆

Order for Christmas 2020. Arrives at the end of February 2021, bravo WESCO. And not even a gesture or excuse. We go to Nathan

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Acheteur Vérifié
purchased on 02/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction regarding the delivery time of your order. Particularly concerned about the quality of our services, we apologize as this commitment was not met for your order. We take note of all customer feedback to improve our processes on a daily basis. We hope you will give us a second chance and that we will have the opportunity to see you again on our site under better conditions. Have a nice day
1 /5
★☆☆☆☆

Repeatedly followed up, delivery not compliant, difficulty contacting your services, product quality very good but after-sales service not satisfactory at all...

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Acheteur Vérifié
purchased on 19/11/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site went this way and we would like to extend our sincerest apologies. We appreciate your availability and the constructive exchanges you had by phone afterwards with our customer service. In a continuous improvement approach, we are forwarding the information to the relevant departments so that adjustments can be made. Your satisfaction remains our priority and we are doing everything we can to improve our processes on a daily basis. We hope to have the opportunity to see you again soon on our site. Have a nice day
1 /5
★☆☆☆☆

No delivery, had to catch up with the delivery person who couldn't find the address

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Acheteur Vérifié
purchased on 12/02/2021
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and the satisfaction of our customers. We will forward your feedback to the relevant department so that necessary measures can be taken. We hope that the products will meet your satisfaction and that we will have the opportunity to see you again in the future on our site. Have a nice day
1 /5
★☆☆☆☆

Packaging not suitable for the size of the products: boxes too large. Damaged boxes. One product missing but noted as delivered. Apparently, a box was ripped during transport and the product was lost.

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Acheteur Vérifié
purchased on 08/02/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order has suffered from the uncertainties of transport and we are sincerely sorry. Our customer service has received your complaint and will contact you very soon. In parallel, we are informing our logistics service of the situation so that they can take the necessary measures to prevent this from happening again. We take great care in preparing our packages and know that we are just as disappointed when they do not arrive in excellent condition. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
1 /5
★☆☆☆☆

Package picked up at the post office opened, with damaged and missing parts

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Acheteur Vérifié
purchased on 04/02/2021
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Answer from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are truly sorry. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We invite you to contact us at [email protected] (including some photos with your complaint) so that a solution can be provided to you. Have a nice day
1 /5
★☆☆☆☆

The products are compliant but I received them in a completely torn and open package, it was the post office that put tape so the products wouldn't fall out. I have photos available. Under these conditions, I think I will no longer order from WESCO. Best regards

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Acheteur Vérifié
purchased on 04/02/2021
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Answer from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are sorry for that. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We remain at your disposal at [email protected]. Have a nice day
1 /5
★☆☆☆☆

Very disappointed partly because of the two-month waiting period, which is very long, and there was damage to one of the plates that were more dug out, but if I return it, when will the return be! Very disappointed for the price which is relatively high

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Acheteur Vérifié
purchased on 01/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for this delivery delay and for the quality issue you are experiencing. We invite you to contact our customer service at [email protected] (including a photo of the product) so that a solution can be provided to you. We are particularly concerned about the quality of our products and services, and know that it displeases us just as much when these requirements are not met. We do everything possible every day to improve our practices and hope to have the opportunity to see you again soon on our site. Have a nice day
1 /5
★☆☆☆☆

Copy of the email sent and still unanswered to this day. It is December 26, a month after the order was placed, and my grandson did not receive the gift for Christmas even though you committed to deliver between December 21 and 23, 2020. This situation generates complete dissatisfaction and is the opposite of the joy we were supposed to create around him while we could not be present that day by his side. Your attitude, given that we trusted you a month in advance, is unacceptable. I find this process perverse and harmful as we wanted to create joy in our grandson's home. Today, I only have this laconic email from you and a very great frustration to live with the malaise that takes the place of the joy of giving a beautiful gift to one's own grandchild whom we cannot even go see. Your lack of response reinforces this negative feeling and gives us a dissatisfaction doubled with a total injustice in these pandemic times that prevent us from gathering as a family. I condemn your actions and request a precise delivery date as well as compensation commensurate with this very significant dysfunction

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Acheteur Vérifié
purchased on 25/11/2020
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Answer from Wesco
Hello and thank you for your experience feedback. We are sorry that you have experienced such a situation and we apologize. Please know that customer satisfaction is at the heart of our approach and we work every day to improve our services. Our customer service has followed your case closely and a refund has been processed. Have a nice day
1 /5
★☆☆☆☆

Order placed in November for Christmas received on January 21... 1 email to notify, no response from customer service despite the complaint, first and last order on this site

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Acheteur Vérifié
purchased on 28/11/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site has disappointed you and we sincerely apologize. We place great importance on the full satisfaction of our customers and we are equally disappointed when our quality commitments are not met. Our customer service will get back in touch with you to offer you compensation. We hope you will give us a second chance and that we will have the opportunity to see you again on our site under better conditions. Have a nice day
1 /5
★☆☆☆☆

Delivery made, but it does not match the order

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Acheteur Vérifié
purchased on 26/12/2020
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Answer from Wesco
Hello and thank you for your feedback. Our customer service has taken your complaint into account and is doing what is necessary to provide you with a solution as soon as possible. We apologize for this order preparation error and hope to have the chance to see you again on our site. Have a nice day
1 /5
★☆☆☆☆

We pay a lot to have it delivered to us... but that's false!! You have to go to the collection point!!! Change the delivery service!

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Acheteur Vérifié
purchased on 25/12/2020
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Answer from Wesco
Hello and thank you for your review. We place great importance on our customers' satisfaction. The delivery did not go as per our quality commitments and we apologize for that. We will forward your feedback to the relevant service so that this situation does not happen again. We hope to have the opportunity to see you again soon on our site. Have a nice day
1 /5
★☆☆☆☆

Delivery delay issue. One package is still missing and I still have no information on when the missing item will be delivered

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Acheteur Vérifié
purchased on 03/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the missing package. Our customer service has taken your request into account and has done what is necessary for the missing product to reach you in the coming days. We sincerely apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
1 /5
★☆☆☆☆

I opened the package this morning to prepare a surprise route for my children for Christmas tomorrow and I found a broken piece at the bottom of the bag... I am disappointed.

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Acheteur Vérifié
purchased on 05/12/2020
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