9/10
★★★★★
based on 14331 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The delivery person left the package in front of the door... luckily I have a nice neighbor who took it in... the delivery person signed in the name of the association, frankly borderline....

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Acheteur Vérifié
purchased on 14/02/2022
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Answer from Wesco
Hello, we thank you for your feedback. We are sincerely sorry that the delivery service did not meet our quality commitments. We will pass the information to our logistics department who will liaise with the carrier regarding this incident beyond our control. However, we hope that your order brings you complete satisfaction. Have a nice day.
1 /5
★☆☆☆☆

I ordered garbage bags for a bin that you sell (30 liters, size 45 x 25), I received bags that are totally unsuitable because they are too small, with such a thin thickness that they won't even be useful for picking up my dog's waste. 8 euros in the trash... without bags!!!!

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Acheteur Vérifié
purchased on 12/02/2022
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience on our site. Since the sale of this product, we have not received any feedback indicating the same quality issue. Regarding the dimensions, we have not had any changes on this reference and those indicated on the site are correct: 30L: 70*50cm. Listening to our customers, we remain at your disposal at [email protected]. Have a nice day.
1 /5
★☆☆☆☆

Error in delivery... My 7-year-old son chose the red color and we received an orange balloon.

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Acheteur Vérifié
purchased on 02/02/2022
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Answer from Wesco
Hello and thank you for taking the time to report the issue. Our customer service is well aware of your complaint and will respond to you within 24 hours. We sincerely apologize for this order preparation error and present our apologies. We hope, nevertheless, that you will come back to see us soon on our site. Have a nice day.
1 /5
★☆☆☆☆

Catastrophic. Order placed in November for a Christmas gift... Received at the wrong address in early February. Huge disappointment as I have been working with Wesco for a long time.

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Acheteur Vérifié
purchased on 23/11/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. The delivery of your order was delayed due to a stock shortage, and we apologize for this. Our teams are all mobilized daily to ensure that this type of situation is rare and that our customers are satisfied (this remains our priority). Regarding the delivery of your order, you opted for Colissimo delivery (an option that does not allow changing the delivery address after the order is validated). The inability to change the delivery address is therefore independent of our will. We sincerely regret that this experience undermines the trust and loyalty you have for Wesco. We hope you will give us a second chance to make a better impression by returning to our site later. Have a nice day.
1 /5
★☆☆☆☆

Order arrived damaged. Very disappointed.

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Acheteur Vérifié
purchased on 15/01/2022
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We understand your disappointment and are sincerely sorry for the inconvenience caused. Your order seems to have suffered from transport issues, and please know that this situation displeases us just as much as it does you because we care about the quality of our services. Could you please contact us at [email protected] (including a photo of the damaged product)? Our customer service will do what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

The product is not of quality at all for the proposed price.

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Acheteur Vérifié
purchased on 30/11/2021
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1 /5
★☆☆☆☆

1 star because you can't give zero! Ordered 3 shopping baskets received children's toys instead.

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Acheteur Vérifié
purchased on 10/01/2022
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Answer from Wesco
Hello and thank you for alerting us this way. We apologize for this order preparation issue. Could you please write to us at [email protected] (specifying the problem encountered and attaching some photos)? Our customer service team will then be able to provide you with a solution as soon as possible. We thank you in advance for your cooperation and availability. Have a nice day.
1 /5
★☆☆☆☆

Purchase made on November 16, receipt of the beads on December 30!!

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Acheteur Vérifié
purchased on 18/11/2021
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Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.
1 /5
★☆☆☆☆

Inability to obtain an invoice before delivery which took 1 month and a half.

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Acheteur Vérifié
purchased on 18/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.
1 /5
★☆☆☆☆

I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.

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Acheteur Vérifié
purchased on 20/11/2021
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Answer from Wesco
Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.
1 /5
★☆☆☆☆

The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'

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Acheteur Vérifié
purchased on 19/12/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website http://www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
1 /5
★☆☆☆☆

Very surprised by the size of the bricks for the price!!!!

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Acheteur Vérifié
purchased on 13/12/2021
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

I am extremely disappointed not by the products which are always of quality but by the order, I did not receive the right product. The child will leave without their gift. Unless the team reacts very quickly and sends me the turtle rattle before Friday.

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Acheteur Vérifié
purchased on 07/12/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this order preparation error. Our customer service has taken your request into account and will send you the correct product. We are sincerely sorry for this situation and hope to have the opportunity to see you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon

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Acheteur Vérifié
purchased on 14/10/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. We sincerely apologize for this particularly long delivery delay and we understand your dissatisfaction. On a global scale, shortages of raw materials have been felt for several months, resulting in delays in product supply and consequently extended delivery times for the final customer. We regret this situation just as much and our teams do their utmost every day to limit the impacts and best satisfy our customers. By ordering from Wesco, you are choosing to support a small business and French jobs, and we sincerely thank you for this commitment. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
1 /5
★☆☆☆☆

Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).

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Acheteur Vérifié
purchased on 10/11/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. We apologize for this preparation error and the inconvenience caused. We completely understand your disappointment. The photos are necessary for our customer service to identify the products to be resent. Your satisfaction remains our priority and we hope you will give us a second chance by visiting our site again soon. Have a nice day.
1 /5
★☆☆☆☆

Chair arrived defective, we are still waiting for a response from customer service.

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Acheteur Vérifié
purchased on 07/11/2021
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. Our customer service will proceed with an exchange of the product. We thank you in advance for your understanding and patience. Have a nice day.
1 /5
★☆☆☆☆

3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!

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Acheteur Vérifié
purchased on 09/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service is doing what is necessary to send you compliant and quality parts. As Christmas approaches, the excitement is palpable but our teams are doing their utmost to respond as quickly as possible. We are sincerely sorry that you have encountered quality issues multiple times and we apologize for that. Have a nice day.
1 /5
★☆☆☆☆

Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.

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Acheteur Vérifié
purchased on 09/11/2021
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Answer from Wesco
Hello and thank you for sharing your dissatisfaction with us. First of all, we sincerely apologize. Your experience has allowed us to identify an inconsistency in our communication about the Advantage club and we thank you for that. Our customer service has offered you a commercial gesture which we hope will alleviate your disappointment regarding the Wesco brand. Your satisfaction remains our priority and we hope you will give us a second chance by returning to our site soon. Have a nice day.
1 /5
★☆☆☆☆

I sent an email to report my problem without receiving a response

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Acheteur Vérifié
purchased on 07/11/2021
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Answer from Wesco
Hello and thank you for leaving a review. Our customer service has indeed received an email from you and is doing what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again on our site next time. Have a nice day.
1 /5
★☆☆☆☆

It's been a month and I still haven't received my package

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Acheteur Vérifié
purchased on 25/10/2021
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Answer from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
1 /5
★☆☆☆☆

I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?

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Acheteur Vérifié
purchased on 26/09/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
1 /5
★☆☆☆☆

I am still waiting for my packages, 1 week delay, mediocre delivery service. Having to be available for phantom packages...

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Acheteur Vérifié
purchased on 15/10/2021
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Answer from Wesco
Hello and thank you for alerting us this way. Our customer service has contacted the concerned carrier because this situation is not normal. The carrier should call you today to schedule a delivery appointment. We are sincerely sorry that the delivery service is going this way and we apologize for any inconvenience. If needed, we remain at your disposal at [email protected]. Have a good day.
1 /5
★☆☆☆☆

Unfortunately, I received a different item than the one ordered…

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Acheteur Vérifié
purchased on 10/10/2021
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Answer from Wesco
Hello and thank you for bringing this order preparation error to our attention. Our customer service contacted you 24 hours after you submitted your complaint. We let you follow the procedure proposed by customer service for the exchange to take place. We thank you for your trust and sincerely apologize for the inconvenience caused. We look forward to seeing you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

Delivery took way too long, I should have ordered from another site. I give one star because you can't give less.

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Acheteur Vérifié
purchased on 13/09/2021
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Answer from Wesco
Hello and thank you for taking the time to leave your review here. We sincerely apologize for this long wait. We fully understand your dissatisfaction, which is why a compensation solution has been proposed to you by our customer service. Your products have now been delivered, and we hope they meet your satisfaction. We hope to see you again soon on our site so that we have a second chance to make a better impression on you. Have a nice day.
1 /5
★☆☆☆☆

I did not receive the correct order and customer service is taking its time to respond.

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Acheteur Vérifié
purchased on 11/10/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service received your complaint on 18/10 and responded to you today (24 hours after your request). The rest of your order is scheduled for delivery today. Therefore, there was no error in the preparation of your order. We hope that the products will meet your satisfaction and that you will come back to our site. Have a nice day.
1 /5
★☆☆☆☆

Order never received, but debited. Customer service does not take my case seriously after several emails. The delivery person noted on the website 'recipient absent', while I work from home and had been waiting for my order for 10 days. Site to avoid! Debited order but never delivered!

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Acheteur Vérifié
purchased on 30/09/2021
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Answer from Wesco
Hello and thank you for bringing your dissatisfaction to our attention as it allows us to question our practices. The carrier we work with has not been serious and we sincerely regret it. One of your packages was lost on their logistics platform which delayed the delivery of your order. Furthermore, we do not control the professionalism of the delivery people and in this specific case, it harms our reputation. Finally, we acknowledge that our processing time has been long and we apologize. Our teams do their utmost every day to shorten this response time. We hope you will give us a second chance and that we will have the opportunity to see you again under better conditions. Have a nice day.
1 /5
★☆☆☆☆

As with every order, we are very disappointed with the lack of communication from Wesco, which does not inform or rarely informs about delivery times!

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Acheteur Vérifié
purchased on 26/08/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize as our delivery commitments have indeed not been met. We are always attentive to our customers' comments in order to continuously improve our processes. We hope you will give us a second chance and that you will visit our site again. Have a nice day.
1 /5
★☆☆☆☆

I am very disappointed

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Acheteur Vérifié
purchased on 04/10/2021
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Answer from Wesco
Hello and thank you for your feedback. Customer satisfaction is at the heart of our approach and we are sincerely sorry to read about your disappointment. Our customer service has confirmed that a complaint is in progress. We are doing our best to provide you with a solution quickly. We hope you will give us a second chance and that you will come back to visit our site soon. Have a nice day.
1 /5
★☆☆☆☆

Impossible to get delivery because the delivery person refused to leave the package in a safe place and requires someone to be home from 9 AM to 5 PM. Very unpleasant customer service that does not seem to know about postal transport. So it is impossible for me to retrieve my order!

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Acheteur Vérifié
purchased on 18/08/2021
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Answer from Wesco
Hello and thank you for alerting us this way. We understand your annoyance but the choice of transport (by postal service or otherwise) is made according to several criteria (type of product, weight...), so we must respect these constraints. Moreover, each carrier has its own delivery process and this is independent of our will. However, we understand that the carrier's requirements are not always compatible with our customers' availability, as in your case. Our customer service has contacted you again and found a common agreement for the delivery to take place in the coming days. We hope your order will bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

I did not receive my order, I am very very angry.

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Acheteur Vérifié
purchased on 13/09/2021
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Answer from Wesco
Hello and thank you for sharing your feedback with us. The delivery of your order was estimated for Saturday, 25/09. This estimate can sometimes fluctuate, particularly due to transport. Our carrier does not deliver on non-working days, so your order was ultimately delivered on Monday, 27/09. By ordering from Wesco, you are choosing a French SME whose employees do their utmost to satisfy you and respond more quickly to your needs. We regret that your shopping experience on our site did not meet your expectations. We hope to have the opportunity to see you again in the near future. We remain at your disposal at [email protected]. Have a nice day.
1 /5
★☆☆☆☆

As much as the products are of quality, the customer service is deplorable. Delivery delay of more than 10 days, partial delivery, no news on the remaining items to be delivered. In short, a disaster... others are much more efficient...

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Acheteur Vérifié
purchased on 29/08/2021
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Answer from Wesco
Hello and thank you for your feedback. We place as much importance on the quality of our products as on our services. We are therefore sincerely sorry that the delivery service did not meet expectations and understand your dissatisfaction. We will forward the information to the logistics department so that they can take the necessary steps with the carrier to ensure that this situation does not happen again. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
1 /5
★☆☆☆☆

Order never received and supposedly received and signed for, and after 5 emails no more responses, unacceptable.

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Acheteur Vérifié
purchased on 20/08/2021
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Answer from Wesco
Hello and thank you for your feedback. The delivery of your order did not meet our quality commitments and we are sincerely sorry. Our customer service is taking the necessary steps to resend the ordered products. We hope to see you again soon under better conditions on our site. Have a nice day.
1 /5
★☆☆☆☆

I still haven't received my order

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Acheteur Vérifié
purchased on 12/07/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order was indicated as deliverable between July 21 and 23. After checking on our side, the order was indeed shipped complete from our warehouse. Our customer service has contacted the carrier in charge of your order. They confirmed a delivery this Thursday, the 22nd. Your order will therefore arrive safely within the initially planned timeframe. We hope that in light of these elements you will feel reassured. Have a good day.
1 /5
★☆☆☆☆

Having ordered in May, my order was supposed to arrive on June 7th, it arrived on the date but I still hadn't received anything. I contacted you to ask when my package would arrive, you told me June 11th. However, my package arrived at the beginning of July. I had to wait two months to receive my order for stacking pawns.

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Acheteur Vérifié
purchased on 01/05/2021
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Answer from Wesco
Hello and thank you for your feedback. Unfortunately, the item you ordered was out of stock, which explains the extended delivery time. Indeed, our communication process needs to be improved to fully satisfy our customers. We are forwarding this information to the relevant department to enhance our practices. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a nice day.
1 /5
★☆☆☆☆

I do not recommend

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Acheteur Vérifié
purchased on 10/06/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly attentive to the quality of our services and the full satisfaction of our customers. We are sorry to read that your shopping experience did not meet your expectations. Your comment does not allow us to fully understand what happened. That is why we remain at your disposal at [email protected]. Have a nice day.
1 /5
★☆☆☆☆

Very disappointed. The delivery of the bed frame was not made to the indicated address and I still do not have the mattress.

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Acheteur Vérifié
purchased on 04/05/2021
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we took in preparing your order, your delivery does not meet our standards. We sincerely apologize for this. We are currently in contact with the carrier to provide you with a solution as soon as possible. Have a good day.
1 /5
★☆☆☆☆

The bottle of gouache opened during transport and spilled in the box, I sent an email with photos to inform Wesco, still no response to this day...

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Acheteur Vérifié
purchased on 07/06/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order seems to have suffered from the transport issues and we are sincerely sorry for that. Our customer service has taken your complaint into account and is proceeding with the replacement of the defective product. It is currently being prepared and will be shipped very soon. We still hope to have the opportunity to see you again on our site. Have a good day
1 /5
★☆☆☆☆

The GLS delivery person came to me without a mask and got angry when I asked him to put one on. He gave me 2 packages, one of which, I realized upon opening, does not belong to me. The delivery person struggled to take it back from me, claiming that the recipient's label was indeed in my name. When I asked him how to find my missing package, he told me it was not his problem, that it was up to me to sort it out with GLS, and that he only worked for this company during the day due to their workload. Since then, I am still waiting for my package...

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Acheteur Vérifié
purchased on 12/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We have filed a complaint with the concerned carrier to shed light on the situation. Without waiting for their response, we have proceeded to prepare a new shipment for the missing package. It will be dispatched at the beginning of next week. We are just as sorry as you about this situation. We hope that you will still come back to visit our site soon. Have a nice day.
1 /5
★☆☆☆☆

The pacifier received does not match the shape or color of the one ordered on your site. Avoid!

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Acheteur Vérifié
purchased on 15/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that this product does not meet your expectations. As our customer service has explained to you, we specify on the product sheet that the colors are diverse. Therefore, they may be random upon delivery. Regarding the shape, we have not had any recent changes to this reference that could explain the observed difference. We remain at your disposal at [email protected]. Have a nice day
1 /5
★☆☆☆☆

A broken bed leg, I do not recommend, despite the fast delivery

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Acheteur Vérifié
purchased on 07/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.


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