/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast order
Racima B.
purchased on 09/04/2024
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3
/5
★★★☆☆
Moderately satisfied
Corinne M.
purchased on 04/04/2024
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2
/5
★★☆☆☆
Too many disappointments with these last orders.
- M.
purchased on 28/03/2024
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3
/5
★★★☆☆
Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!
Roseline M.
purchased on 08/03/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read your review and regret that the delivery service was a source of disappointment. Our logistics service will pass the information to the concerned carrier to ensure that future deliveries meet the contractual provisions. This situation remains independent of our will, and it is difficult for us to identify retrospectively the circumstances under which the delivery person presented themselves at your home. We still hope that you will remain loyal to us by visiting our site again soon. Have a nice day.
2
/5
★★☆☆☆
Waiting (a bit long) for a response from customer service for order non-compliance. I will rate 2 * 1/2
Association C.
purchased on 18/03/2024
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2
/5
★★☆☆☆
Fast but misleading about the color
Nathalie P.
purchased on 24/03/2024
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3
/5
★★★☆☆
Good Wesco product but big delivery problem!! Exorbitant price for a poor service
Isabelle D.
purchased on 23/03/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback despite your completely legitimate dissatisfaction in this case. We sincerely apologize as the chosen delivery method did not live up to its promises. This situation should not have occurred, so we are informing our logistics service to ensure that the necessary actions are taken with the carrier in question. Meanwhile, our customer service will get back in touch with you to offer a refund of the shipping costs. This delivery problem is independent of our will as it is related to the carrier's commitments that were not respected. Thus, we hope to count on your understanding towards us. We look forward to seeing you again soon on wesco.fr, and we wish you a very nice day.
3
/5
★★★☆☆
Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.
Myriam P.
purchased on 10/03/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for the problem encountered, our customer service has taken your complaint into account and is doing what is necessary to resend the missing parts to you. We regret that your trust in Wesco is diminishing with each order and we want to reassure you about our quality and safety standards, which we remain uncompromising on. We sincerely apologize again and hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
3
/5
★★★☆☆
I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.
France D.
purchased on 12/03/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the preparation error of your order and we apologize. Our customer service has contacted you and is doing what is necessary to provide you with a solution as soon as possible. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I am still waiting for a response from customer service regarding the receipt of a broken toy
Evelyne M.
purchased on 12/02/2024
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Answer from Wesco
Hello and thank you for alerting us this way. We are sincerely sorry for the problem encountered. Sometimes our orders suffer from the unpredictability of transport and the products are mishandled. Our customer service has processed your complaint and has taken the necessary steps to ensure that the product is reshipped quickly. We thank you in advance for your patience and understanding. We hope that despite this incident, you will come back to see us soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!
Aurelie S.
purchased on 27/02/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you the missing part. We thank you in advance for your patience and hope that you will still visit us soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Delivery in poor condition, customer service has still not contacted me after 6 days.
MichaËl B.
purchased on 20/02/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!
Jacques B.
purchased on 28/02/2024
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3
/5
★★★☆☆
Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.
Christophe N.
purchased on 26/02/2024
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3
/5
★★★☆☆
I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.
Nathalie C.
purchased on 06/02/2024
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Answer from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.
3
/5
★★★☆☆
Good
Pascaline F.
purchased on 01/02/2024
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2
/5
★★☆☆☆
Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed
Ludivine L.
purchased on 27/11/2023
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2
/5
★★☆☆☆
Accessible and simple site. Delivery not great especially in terms of packaging. Customer service not responsive following order issues.
Micro-crèche L Arbre à Papillons -.
purchased on 19/01/2024
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Answer from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize as our quality commitments have not been met. Our sales service is doing what is necessary to resend the concerned products to you. We thank you for your positive feedback on the accessibility and ease of use of our site. We hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a good day.
3
/5
★★★☆☆
Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)
Lucie R.
purchased on 30/01/2024
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2
/5
★★☆☆☆
The products received are in accordance with the order but the transparent plastic packaging was open. No cardboard box to protect the transport. A simple plastic bag does not seem sufficient given the price of the products sold.
Maurice L.
purchased on 08/01/2024
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3
/5
★★★☆☆
I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!
Laep -.
purchased on 24/11/2023
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Answer from Wesco
Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Major delivery issues: orders delivered in duplicates or even triples for many orders.
Ville De Montpellier -.
purchased on 15/12/2023
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.
3
/5
★★★☆☆
No response from customer service regarding a wrong item.
Vincent G.
purchased on 07/01/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
3
/5
★★★☆☆
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
G.h Crèches -.
purchased on 04/01/2024
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Answer from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
Association L.
purchased on 23/11/2023
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3
/5
★★★☆☆
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
Helder D.
purchased on 15/11/2023
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3
/5
★★★☆☆
...??
Au Pays Des Merveilles -.
purchased on 12/12/2023
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2
/5
★★☆☆☆
Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.
Stéphanie G.
purchased on 10/12/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.
3
/5
★★★☆☆
I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.
Natacha D.
purchased on 29/11/2023
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Answer from Wesco
Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.
3
/5
★★★☆☆
Smaller than it seems
Leonie G.
purchased on 12/12/2023
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on http://www.wesco.fr. Have a nice day.