Reviews Wesco

We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.

A bit mixed. It does the job but for how long? I imagined the products to be sturdier to withstand children's imagination.

For now, I am not satisfied. I ordered 2 scooters and received 2 balance bikes. I made a complaint on Monday, April 29. I am awaiting a response soon. Best regards

I had to call to get news about our order that was not arriving

Quality price not correct, not very practical and many other things, no I do not recommend

Hello, how can I say that I am disappointed with Wesco known in the field of early childhood I bought a changing table with stairs from you. First, I find that it is not very well made. The stairs are too close together, making it difficult to position correctly to take care of the child, after mounting it, I saw that there was a loss at the back, the quality of the furniture for the little that we put a screw it cracks. Anyway, for the price I don't find it great, I had an IKEA changing table for 15 years. It's because I'm getting older that I found it practical to have stairs for the children, otherwise I would have stayed with my furniture, there is nothing mean in what I told you, but simply my feeling to help you improve, because working with children all the time, your material, especially regarding the changing table with stairs is not really suitable. Best regards, Mrs. Vannieuwenhove

Fast order

Moderately satisfied

Too many disappointments with these last orders.

Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!

Waiting (a bit long) for a response from customer service for order non-compliance. I will rate 2 * 1/2

Fast but misleading about the color

Good Wesco product but big delivery problem!! Exorbitant price for a poor service

Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.

I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.

I am still waiting for a response from customer service regarding the receipt of a broken toy

I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!

Delivery in poor condition, customer service has still not contacted me after 6 days.

Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!

Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.

I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.

Good

Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed

Accessible and simple site. Delivery not great especially in terms of packaging. Customer service not responsive following order issues.

Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)

The products received are in accordance with the order but the transparent plastic packaging was open. No cardboard box to protect the transport. A simple plastic bag does not seem sufficient given the price of the products sold.

I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!

Major delivery issues: orders delivered in duplicates or even triples for many orders.

No response from customer service regarding a wrong item.

Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.

I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.

I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.

...??

Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.

I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.

Smaller than it seems

Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.

Few embossed cards

Store that I recommend

I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.