/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Packaging with a simple plastic bag, so some modules arrived dirty, others damaged! Moreover, there was an error with one of the ordered products, I did not receive the correct one. Bad experience!
Camille C.
purchased on 01/06/2024
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3
/5
★★★☆☆
Some games are expensive and of mediocre quality
Diane D.
purchased on 28/04/2024
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Answer from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That is why all our products meet current standards and are checked by our quality service before being referenced on our site. In case of customer return following the purchase of a product, we obviously carry out a quality control directly in our stock and we take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen to you so please write to us at [email protected]. Moreover, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Likewise, by prioritizing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants who practice particularly aggressive pricing. We hope that in light of these elements you will be able to measure the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site http://www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to see us soon on our site. Have a nice day.
2
/5
★★☆☆☆
Knowing the products already, they will surely be very good, but I still need to receive them!! Their delivery service is very poor with very bad reviews online. And their customer service is unreachable...
Mam Le Pays Des Merveilles -.
purchased on 21/05/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize as indeed the delivery should not have happened this way. Our logistics service is getting in touch with the concerned carrier to ensure this does not happen again in the future as it is unacceptable for you as well as for Wesco. Despite this regrettable situation, we hope that the ordered products will meet your satisfaction. We hope that your loyalty will not be tarnished and that you will still come to see us soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.
Espace Camaieux - Centre Socio-curturel -.
purchased on 26/04/2024
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2
/5
★★☆☆☆
I did not receive the easel
Nathalie G.
purchased on 30/05/2024
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Answer from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your complaint and is taking the necessary steps to resend the missing product to you. We sincerely apologize for this inconvenience. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.
Paul Arène -.
purchased on 11/05/2024
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Answer from Wesco
Hello and thank you for sharing your feedback so that we can take the necessary measures with the concerned carrier. We sincerely apologize and understand your dissatisfaction. We hope the products meet your expectations and that you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Good but some issues with delivery
Estelle M.
purchased on 04/05/2024
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3
/5
★★★☆☆
Fast shipping but no feedback on a reception issue...
Christelle V.
purchased on 20/05/2024
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3
/5
★★★☆☆
Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!
Christine H.
purchased on 23/05/2024
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3
/5
★★★☆☆
Complicated for validation by municipal purchase order. I ended up sending the order by email
Ecole Maternelle -.
purchased on 15/05/2024
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3
/5
★★★☆☆
We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.
Creche Les Petits As A.
purchased on 25/04/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. Indeed, the ball pit in question is no longer part of our product offering. It is a reference dating back to 2016 which has since undergone improvements and we are no longer able to provide spare parts for this specific reference. We are sorry for the inconvenience caused and assure you that if we could have provided you with a replacement solution, we would have done so without hesitation. Have a nice day.
3
/5
★★★☆☆
A bit mixed. It does the job but for how long? I imagined the products to be sturdier to withstand children's imagination.
Claire A.
purchased on 06/05/2024
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2
/5
★★☆☆☆
For now, I am not satisfied. I ordered 2 scooters and received 2 balance bikes. I made a complaint on Monday, April 29. I am awaiting a response soon. Best regards
Maternelle Louis Braille -.
purchased on 20/04/2024
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Answer from Wesco
Hello and thank you for bringing this situation to our attention. We are sorry for this order preparation error and we sincerely apologize. Our customer service has received your complaint and will process it in the coming days. Given the public holidays that have occurred at the beginning of May, our response times are slightly affected. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. We hope that you will not stop at this unfortunate shopping experience and that you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.
3
/5
★★★☆☆
I had to call to get news about our order that was not arriving
Nathalie Sandra D.
purchased on 14/03/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We apologize for the delivery delay which took longer than initially announced. Your order contained a temporarily out-of-stock product. This product was shipped to you as soon as it was restocked. We hope you won't stop at this single experience and that you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Quality price not correct, not very practical and many other things, no I do not recommend
Sandra V.
purchased on 08/04/2024
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2
/5
★★☆☆☆
Hello, how can I say that I am disappointed with Wesco known in the field of early childhood I bought a changing table with stairs from you. First, I find that it is not very well made. The stairs are too close together, making it difficult to position correctly to take care of the child, after mounting it, I saw that there was a loss at the back, the quality of the furniture for the little that we put a screw it cracks. Anyway, for the price I don't find it great, I had an IKEA changing table for 15 years. It's because I'm getting older that I found it practical to have stairs for the children, otherwise I would have stayed with my furniture, there is nothing mean in what I told you, but simply my feeling to help you improve, because working with children all the time, your material, especially regarding the changing table with stairs is not really suitable. Best regards, Mrs. Vannieuwenhove
Sandra V.
purchased on 08/04/2024
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3
/5
★★★☆☆
Fast order
Racima B.
purchased on 09/04/2024
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3
/5
★★★☆☆
Moderately satisfied
Corinne M.
purchased on 04/04/2024
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2
/5
★★☆☆☆
Too many disappointments with these last orders.
- M.
purchased on 28/03/2024
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3
/5
★★★☆☆
Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!
Roseline M.
purchased on 08/03/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read your review and regret that the delivery service was a source of disappointment. Our logistics service will pass the information to the concerned carrier to ensure that future deliveries meet the contractual provisions. This situation remains independent of our will, and it is difficult for us to identify retrospectively the circumstances under which the delivery person presented themselves at your home. We still hope that you will remain loyal to us by visiting our site again soon. Have a nice day.
2
/5
★★☆☆☆
Waiting (a bit long) for a response from customer service for order non-compliance. I will rate 2 * 1/2
Association C.
purchased on 18/03/2024
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2
/5
★★☆☆☆
Fast but misleading about the color
Nathalie P.
purchased on 24/03/2024
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3
/5
★★★☆☆
Good Wesco product but big delivery problem!! Exorbitant price for a poor service
Isabelle D.
purchased on 23/03/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback despite your completely legitimate dissatisfaction in this case. We sincerely apologize as the chosen delivery method did not live up to its promises. This situation should not have occurred, so we are informing our logistics service to ensure that the necessary actions are taken with the carrier in question. Meanwhile, our customer service will get back in touch with you to offer a refund of the shipping costs. This delivery problem is independent of our will as it is related to the carrier's commitments that were not respected. Thus, we hope to count on your understanding towards us. We look forward to seeing you again soon on wesco.fr, and we wish you a very nice day.
3
/5
★★★☆☆
Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.
Myriam P.
purchased on 10/03/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for the problem encountered, our customer service has taken your complaint into account and is doing what is necessary to resend the missing parts to you. We regret that your trust in Wesco is diminishing with each order and we want to reassure you about our quality and safety standards, which we remain uncompromising on. We sincerely apologize again and hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
3
/5
★★★☆☆
I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.
France D.
purchased on 12/03/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the preparation error of your order and we apologize. Our customer service has contacted you and is doing what is necessary to provide you with a solution as soon as possible. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I am still waiting for a response from customer service regarding the receipt of a broken toy
Evelyne M.
purchased on 12/02/2024
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Answer from Wesco
Hello and thank you for alerting us this way. We are sincerely sorry for the problem encountered. Sometimes our orders suffer from the unpredictability of transport and the products are mishandled. Our customer service has processed your complaint and has taken the necessary steps to ensure that the product is reshipped quickly. We thank you in advance for your patience and understanding. We hope that despite this incident, you will come back to see us soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!
Aurelie S.
purchased on 27/02/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you the missing part. We thank you in advance for your patience and hope that you will still visit us soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Delivery in poor condition, customer service has still not contacted me after 6 days.
MichaËl B.
purchased on 20/02/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!
Jacques B.
purchased on 28/02/2024
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3
/5
★★★☆☆
Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.
Christophe N.
purchased on 26/02/2024
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