Reviews Wesco

The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.

The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).

Disappointed by some items given their price, I expected better quality.

Delivery times not respected

The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.

Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages

Defective toy guitar.

The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...

I haven't received a follow-up regarding my complaint.

I still haven't received the bed, 1 package delivered out of 2

Delivery box too "soft", box bent and perforated so the poster as well..

Super compliant with the photos... fast delivery I recommend 100000 percent

The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands

Order placed in July, toy received at the beginning of October, 1 item no longer available

Bad delivery location

Satisfaction level not very high since the material is not of good quality

Satisfied overall except for the liquid gouache

Defective zipper closure of the replacement cover

Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.

The edges are quite high, but the underside is already a bit damaged.

VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61

The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.

I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....

Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.

The packages arrived in two shipments. The recipient's name was not noted.

Carrier needs to be reviewed. Major dysfunction during delivery.

Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.

2 defective items! Customer service unreachable by phone.

Products conform to the order, but the package was damaged upon delivery

Scheduled delivery between August 16 and 18. Excuse of the Olympics for not shipping it. Need to send an email to ensure that the postponed delivery in mid-September happens before the Paralympic Games to hope to receive it before the start of the school year. Thanks to the person who acted quickly.

The site was often down when I wanted to track my package.

Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.

I am mixed. Happy with some items and very disappointed with others.

Improve the packaging

Delivery changed 3 times and in the end the day I was delivered was not mentioned

The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!

It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.

Nothing to report

No issues with the site and placing an order, however, there was a delay in delivery that we can understand but our structure was closing for the holidays, we had clearly indicated this and we were still delivered during our absence without being informed. No one called us to let us know that our delivery had been delivered elsewhere.

I placed an order at the beginning of July for my son's return to school. Delivery time 4 weeks okay. But the day before the presumed delivery, I receive an email indicating a delay in delivery. Fortunately, I contacted customer service who informed me that the model is no longer available. I was able to purchase another similar item. But no email to inform about the cessation of production of this item.