Reviews Wesco

No issues with product quality, however, customer service takes several days to respond. My order arrived much later than expected.

Impossible to get a response to my request for return and exchange of a product ordered that does not work

Very disappointed, I ordered chalk (among other things) that arrived broken and in pieces. Coincidentally, we cannot make a complaint for this item (well, that would be too easy!).

Hello, The site is great, the speed of quotes is also good, and the products are of quality. However, deliveries need to be reviewed, as the tracking showed that the packages were delivered on an inaccurate date and time because they arrived the next day, and a signature was provided that is neither mine nor that of the community. I am waiting for a missing package, which I have no doubt will arrive soon. I have great confidence in your site and have never been disappointed. Best regards.

We were given a delivery date that could not be respected. Our structure only opens 2 days a week (Wednesday and Saturday). This forced us to leave a note for the delivery person to leave the package in a lobby because we could not be present every day, at all times as we are just volunteers. The handle of a game box is damaged.

Ordering via the site is not very practical.

The wooden discs are of at least two colors, there are several stains on some discs. Having seen this product elsewhere, I am very disappointed. I don't see how with acrylic paint, we will make this gift pretty. Moreover, the discs are of any size.

Top quality. Fast delivery

Product error. The chair delivered is not the one ordered. I find it complicated to contact customer service.

Packaging with a simple plastic bag, so some modules arrived dirty, others damaged! Moreover, there was an error with one of the ordered products, I did not receive the correct one. Bad experience!

Some games are expensive and of mediocre quality

Knowing the products already, they will surely be very good, but I still need to receive them!! Their delivery service is very poor with very bad reviews online. And their customer service is unreachable...

Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.

I did not receive the easel

The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.

Good but some issues with delivery

Fast shipping but no feedback on a reception issue...

Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!

Complicated for validation by municipal purchase order. I ended up sending the order by email

We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.

A bit mixed. It does the job but for how long? I imagined the products to be sturdier to withstand children's imagination.

For now, I am not satisfied. I ordered 2 scooters and received 2 balance bikes. I made a complaint on Monday, April 29. I am awaiting a response soon. Best regards

I had to call to get news about our order that was not arriving

Quality price not correct, not very practical and many other things, no I do not recommend

Hello, how can I say that I am disappointed with Wesco known in the field of early childhood I bought a changing table with stairs from you. First, I find that it is not very well made. The stairs are too close together, making it difficult to position correctly to take care of the child, after mounting it, I saw that there was a loss at the back, the quality of the furniture for the little that we put a screw it cracks. Anyway, for the price I don't find it great, I had an IKEA changing table for 15 years. It's because I'm getting older that I found it practical to have stairs for the children, otherwise I would have stayed with my furniture, there is nothing mean in what I told you, but simply my feeling to help you improve, because working with children all the time, your material, especially regarding the changing table with stairs is not really suitable. Best regards, Mrs. Vannieuwenhove

Fast order

Moderately satisfied

Too many disappointments with these last orders.

Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!

Waiting (a bit long) for a response from customer service for order non-compliance. I will rate 2 * 1/2

Fast but misleading about the color

Good Wesco product but big delivery problem!! Exorbitant price for a poor service

Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.

I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.

I am still waiting for a response from customer service regarding the receipt of a broken toy

I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!

Delivery in poor condition, customer service has still not contacted me after 6 days.

Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!

Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.

I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.