/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The products are compliant but I received them in a completely torn and open package, it was the post office that put tape so the products wouldn't fall out. I have photos available. Under these conditions, I think I will no longer order from WESCO. Best regards
Acheteur Vérifié
purchased on 04/02/2021
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Answer from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are sorry for that. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We remain at your disposal at [email protected]. Have a nice day
1
/5
★☆☆☆☆
Very disappointed partly because of the two-month waiting period, which is very long, and there was damage to one of the plates that were more dug out, but if I return it, when will the return be! Very disappointed for the price which is relatively high
Acheteur Vérifié
purchased on 01/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for this delivery delay and for the quality issue you are experiencing. We invite you to contact our customer service at [email protected] (including a photo of the product) so that a solution can be provided to you. We are particularly concerned about the quality of our products and services, and know that it displeases us just as much when these requirements are not met. We do everything possible every day to improve our practices and hope to have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Copy of the email sent and still unanswered to this day. It is December 26, a month after the order was placed, and my grandson did not receive the gift for Christmas even though you committed to deliver between December 21 and 23, 2020. This situation generates complete dissatisfaction and is the opposite of the joy we were supposed to create around him while we could not be present that day by his side. Your attitude, given that we trusted you a month in advance, is unacceptable. I find this process perverse and harmful as we wanted to create joy in our grandson's home. Today, I only have this laconic email from you and a very great frustration to live with the malaise that takes the place of the joy of giving a beautiful gift to one's own grandchild whom we cannot even go see. Your lack of response reinforces this negative feeling and gives us a dissatisfaction doubled with a total injustice in these pandemic times that prevent us from gathering as a family. I condemn your actions and request a precise delivery date as well as compensation commensurate with this very significant dysfunction
Acheteur Vérifié
purchased on 25/11/2020
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Answer from Wesco
Hello and thank you for your experience feedback. We are sorry that you have experienced such a situation and we apologize. Please know that customer satisfaction is at the heart of our approach and we work every day to improve our services. Our customer service has followed your case closely and a refund has been processed. Have a nice day
1
/5
★☆☆☆☆
Order placed in November for Christmas received on January 21... 1 email to notify, no response from customer service despite the complaint, first and last order on this site
Acheteur Vérifié
purchased on 28/11/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site has disappointed you and we sincerely apologize. We place great importance on the full satisfaction of our customers and we are equally disappointed when our quality commitments are not met. Our customer service will get back in touch with you to offer you compensation. We hope you will give us a second chance and that we will have the opportunity to see you again on our site under better conditions. Have a nice day
1
/5
★☆☆☆☆
Delivery made, but it does not match the order
Acheteur Vérifié
purchased on 26/12/2020
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Answer from Wesco
Hello and thank you for your feedback. Our customer service has taken your complaint into account and is doing what is necessary to provide you with a solution as soon as possible. We apologize for this order preparation error and hope to have the chance to see you again on our site. Have a nice day
1
/5
★☆☆☆☆
We pay a lot to have it delivered to us... but that's false!! You have to go to the collection point!!! Change the delivery service!
Acheteur Vérifié
purchased on 25/12/2020
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Answer from Wesco
Hello and thank you for your review. We place great importance on our customers' satisfaction. The delivery did not go as per our quality commitments and we apologize for that. We will forward your feedback to the relevant service so that this situation does not happen again. We hope to have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Delivery delay issue. One package is still missing and I still have no information on when the missing item will be delivered
Acheteur Vérifié
purchased on 03/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the missing package. Our customer service has taken your request into account and has done what is necessary for the missing product to reach you in the coming days. We sincerely apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
I opened the package this morning to prepare a surprise route for my children for Christmas tomorrow and I found a broken piece at the bottom of the bag... I am disappointed.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
I would have liked to be able to order paint bottles individually and choose my colors.
Acheteur Vérifié
purchased on 29/11/2020
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Answer from Wesco
Hello and thank you for your feedback. On our site, some references of gouache are indeed available individually or in sets. We remain at your disposal and hope to have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Delivery times are extremely long! Order placed on 11/8, product in stock on the site. Email stating that the order has been delivered (it was the presentation catalog) then no news, as of today 12/9 they still do not know when I will be delivered, first and last time I order from them.
Acheteur Vérifié
purchased on 04/11/2020
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Answer from Wesco
Hello and thank you for your feedback. During this particularly busy period, delivery times may be extended. We are sorry that your first experience on our site is going this way. We hope that the exchanges with our customer service and the proposed compensation will ease your dissatisfaction. Have a good day.
1
/5
★☆☆☆☆
My boxes arrived with a 1-day delay, 48h and 72h later. The boxes were open and the paint exploded. Not satisfied at all.
Acheteur Vérifié
purchased on 01/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry to hear about your dissatisfaction and invite you to file a complaint at [email protected] (with a photo) so that a solution can be provided to you as soon as possible. We are particularly attentive to the quality of our products and services. Please know that we are equally disappointed when transport does not go as planned. We apologize and hope to have the chance to see you again soon on our site. Have a good day.
1
/5
★☆☆☆☆
Terrible! If there had been a zero, that would have been my rating. We were informed that the package would be delivered on December 1st. On the 2nd, we received a message that it would not be delivered to the chosen pickup point, then nothing more. It's not that complicated to send an email to say that the package is waiting at the post office and not in our mailbox as stated on your site.
Acheteur Vérifié
purchased on 23/11/2020
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Answer from Wesco
Hello, Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope, nevertheless, to have the chance to see you again soon on our site. Have a good day.
1
/5
★☆☆☆☆
I had a delivery problem with my last order, the package was therefore returned to your services; I called immediately to know the procedure and was told I had to make a complaint. This was done but unfortunately without being warned my order was canceled and refunded. And I was waiting for a return! Second call, very bad phone contact, disrespectful and borderline arrogant... I think I won't come back after this last order!
Acheteur Vérifié
purchased on 28/10/2020
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Answer from Wesco
Hello and thank you for your comment. The quality of our products and services is a fundamental value at Wesco. We are sincerely sorry to read your disappointment following your shopping experience on our site. We hope, nevertheless, to have the opportunity to see you again soon on our site under better conditions. Have a nice day
1
/5
★☆☆☆☆
Since Wednesday, I have been waiting for a response regarding a world map (Christmas gift) that arrived heavily damaged... Lost email, phone call where I was asked to fill out a questionnaire instead of offering to resolve my issue... still no response. Yet in case of product defects, the site indicates a processing time of 24 hours! Anyway, is my child going to have a Christmas gift or not? If you order, it's at your own risk. The little consumer is not taken into account. Non-existent customer service
Acheteur Vérifié
purchased on 15/10/2020
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Answer from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We apologize as this commitment was not upheld for your order. Your complaint has been duly noted and our customer service is doing what is necessary to provide you with a solution as soon as possible. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
I am missing many items and the inside of my package is catastrophic: broken products, missing and thrown into the packaging in the box: totally catastrophic
Acheteur Vérifié
purchased on 16/10/2020
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Answer from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We sincerely apologize as your order did not go as per Wesco's commitments. Our customer service has taken your complaint into account and has done what is necessary to correct this situation. We hope that in use the products will bring you satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Little response to my requests, change of billing name, payment by bank transfer, discount code not accepted
Acheteur Vérifié
purchased on 19/10/2020
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. We are sorry if our exchanges did not fully satisfy you. Our customer service is entirely at your disposal at 05 49 80 01 66. Have a nice day
1
/5
★☆☆☆☆
Several phone calls for multiple deliveries of the same products and now 2 times debited €55.20 while we have only been delivered the mattress and stickers once. A deplorable management, waiting for a refund
Acheteur Vérifié
purchased on 19/10/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and we apologize. Our customer service is at your disposal at [email protected]. We hope to have the chance to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Disappointed by the delivery during this health crisis. The delivery person wears his mask below his chin and does not respect social distancing...
Acheteur Vérifié
purchased on 08/10/2020
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Answer from Wesco
Hello and thank you for your review. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
I still haven't received my order. When I go to the dedicated site, I am informed that the delivery did not go through! No message, no notice of passage. Impossible to reach the delivery person, the email sent to Wesco remains unanswered. I am a childminder. I have already ordered 3 beds and different materials. I need to order 2 more in addition to the one that has disappeared. I am furious because I urgently need it
Acheteur Vérifié
purchased on 15/10/2020
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Answer from Wesco
Hello and thank you for your comment. We are sincerely sorry that your experience with Wesco has been under these conditions and we apologize. Please be assured that the information has been passed on to the relevant services. According to our customer service, your order should be delivered to you within the next 24 hours. We renew our apologies for our late response and hope to have the chance to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
The furniture is damaged. And the assembly was not done
Acheteur Vérifié
purchased on 10/10/2020
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Answer from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly concerned about the quality of our products. Your order does not meet these requirements and we are sincerely sorry to hear about your dissatisfaction. In order to provide you with a solution as soon as possible, we invite you to file a complaint with our customer service ([email protected]) accompanied by photos showing the defect. As indicated in our product sheets, all our furniture is delivered flat (assembly is possible but it is an additional service). We apologize and hope to have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Missing 4 white fitted sheets that I have already paid for!
Acheteur Vérifié
purchased on 03/10/2020
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Answer from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your situation and the missing products are being shipped today. We are sincerely sorry for this inconvenience and hope to have the opportunity to see you again soon on our site. Have a good day.
1
/5
★☆☆☆☆
Not at all satisfied... boxes of opened packages and damaged products arrived. Missing screws reported to customer service with no response to date. Changing table not practical at all regarding height and product also arrived damaged. Too expensive for the quality. I do not recommend.
Acheteur Vérifié
purchased on 06/08/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not fully meet your expectations. Our customer service is currently reviewing your case to propose an adequate solution. We hope to have the opportunity to see you again soon on our site. Have a good day.
1
/5
★☆☆☆☆
I ordered a bunk bed that arrived damaged last Thursday and the after-sales service has still not processed my request. Apparently, you have to wait about ten days before processing. No follow-up. Very disappointed.
Acheteur Vérifié
purchased on 03/10/2020
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Answer from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your complaint and is doing everything possible to get back to you as soon as possible to provide you with a solution. We are sincerely sorry to read about your disappointment and hope to have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
I am extremely disappointed with the packages I received and I would like to file a complaint because the game boxes were heavily damaged! it's scandalous at that price!
Acheteur Vérifié
purchased on 08/09/2020
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Answer from Wesco
Hello and thank you for your comment. At Wesco, we take great care in preparing your orders and we are equally disappointed when they do not arrive in very good condition. We invite you to contact us at [email protected] specifying the damaged references so that a solution can be provided to you as soon as possible. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Terrible! Advertises a mask they don't have in stock yet, and once received, the product does not match its description, nor is it an adult size!
Acheteur Vérifié
purchased on 15/09/2020
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Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sorry that this one does not fully meet your satisfaction. Every day, we engage in a process of continuous improvement thanks to our customers' feedback. We have also developed a new size (XL) particularly suited to adult body types. We invite you to contact our customer service at [email protected] to provide you with a solution. Have a good day
1
/5
★☆☆☆☆
I still haven't received my order even though it is marked as received correctly!!!
Acheteur Vérifié
purchased on 10/09/2020
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Answer from Wesco
Hello and thank you for your feedback which reveals a malfunction on our part. We sincerely apologize for this inconsistency and we ask you to excuse us for the inconvenience caused. Our customer service is informed of your complaint. This will be processed as quickly as possible. This situation displeases us just as much and we are doing everything we can to ensure it does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
If I could give 0 stars, I would gladly do so. Product arrived damaged, no customer service, fictitious customer service that responds a week later by email without apologizing for the inconvenience caused, offering you an 'exceptional' commercial gesture which is nothing more than classic after-sales service, to send you a product while asking a carrier to come pick up the damaged product without exchange until it is received by them. (really complicated logistics) Imagine the waiting time to enjoy your product for which they have already cashed the amount. 'Rather than simply sending the product back with a carrier who delivers the product in exchange for the damaged product.' Go figure! The customer is not at all at the center of Wesco's concerns (no customer service by phone, customer service that knows nothing and doesn't want to know anything). So if everything goes well, no worries, but if you have the misfortune of having a problem with your order, I wish you very good luck. A word to the wise!
Acheteur Vérifié
purchased on 28/08/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to see that the discussion between our two parties could not end in a more peaceful manner. Far from being fictitious, our customer service is a human-sized team that works hard every day to respond to our customers as quickly as possible. Our after-sales service has taken your request into account and the concerned product will be reshipped to you. Have a nice day
1
/5
★☆☆☆☆
The bed arrived broken. Very poorly packaged so it must have been damaged during transport. It takes 10 days just for my request to be processed by customer service. And I don't even know what Wesco will do. My son is left without a bed in the meantime... Very disappointed!
Acheteur Vérifié
purchased on 05/09/2020
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Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and we sincerely apologize for the inconvenience caused. Our customer service has responded to you and is proceeding with the reshipment of the damaged part. We note your comment regarding the product packaging and will pass the information to the relevant department to prevent this issue from happening again. We hope the bed will bring you satisfaction and wish your son sweet and pleasant nights. We hope to have the chance to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Hello, I received my order with the two broken wardrobe sides!! I tried to contact customer service but got no response. I sent an email but still no reply. I am eagerly waiting to know how to proceed to get two new sides!!!!!! Thank you
Acheteur Vérifié
purchased on 02/09/2020
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Answer from Wesco
Hello and thank you for your comment. At Wesco, we are particularly concerned about the quality of the products we offer and we apologize as this commitment has apparently not been met. Your complaint is being processed and new parts will be sent to you. We hope that in the end the product will fully satisfy you and that you will enjoy coming back to our site. Have a nice day
1
/5
★☆☆☆☆
Several emails sent to customer service for damaged products received without any response... indeed, when we see the delivery people throwing the merchandise and dragging it on the ground... Will I be contacted one day to find a solution for compensation??
Acheteur Vérifié
purchased on 27/08/2020
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