Reviews Wesco

Usually I am satisfied but there were 3 liters of gouache missing from the order we placed that were not in the package. The after-sales service has still not responded to me.

Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.

I am not a fan, not very practical!

I am missing an item from my order. I made a complaint and I have not received any news to date.

The hedgehog balls are not inflated enough. They are soft. A bit disappointed...

Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!

Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.

In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery

It's a shame that not all products from the order arrive at the same time

Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.

Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response

A site that is not practical and very complicated for returns!

Very long delivery times (several weeks) and 1 item: delivery postponed... then a call to confirm the delivery day but not the time: a range between 8 am and 6 pm I am told. Bravo!!! You have to take a day off to receive the item....

Impossible to search for an item in the search bar. I always have to go through reference

Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!

Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!

Disappointment regarding the delivery. To date, the horse has been delivered but not the cover

Hello, the delay was longer than agreed.

I did not receive my entire order. I called Wesco, then made a complaint online (which I was asked to do following my call) and I still have no information regarding the shipment of the missing item from my order.

Item arrived with many scratches and small dents which is unacceptable for a package supposed to be new given the price!

Not very clear when it's out of stock. It should indicate unavailable.

The site is complete but not intuitive enough

I had to contact customer service regarding my order, I was very poorly received by a very unfriendly and unpleasant person. Having placed an order of nearly €4000, I expected better quality customer service. Furthermore, the site states a 48-hour delivery for products marked in stock, but I was told that this did not apply to large orders. It would be good to clarify this. I received my order in 11 days.

The only regret every time is the lack of promotions for childminders and the transport which is really long...

Wesco bed: unbearable plastic smell. I had the plastic smell in my mouth, sore eyes, and my whole apartment smelled. I had to give the bed to someone who could air it outside. This is unacceptable; my baby is sleeping on the floor without a bed in the meantime. No response from customer service for over 15 days. Is this plastic toxic? Endocrine disruptor? In any case, as an adult, it makes me sick. I reported it to the DGCRF.

Fast delivery, too bad not to have received a gift with an invoice over 600 euros, it is necessary to reward loyal customers

I know the quality of Wesco, but when you receive modules with screws that were loose in the box. Too bad. Moreover, I sent a message to customer service because when screwing the 4 corners of the front face without a module, the screws were too long and damaged the front. Still no news from them. Very disappointed given the price we pay for quality. To be continued

No orders by phone. Delivery not fast.

Defective stroller, after-sales service is too slow while we are in summer and we need it now. Regarding the carrier: zero points, unable to bring the items to the entrance of the daycare!

Delivery arrived damaged, broken box. Some screws were missing in the package to assemble the furniture. We are waiting for a response from customer service to obtain the missing parts.

The product I wanted was supposed to be available in April, then May, then June. Yet it is French-made. I set an alert to be informed of its availability, but I did not receive it. Luckily, I was regularly checking the site.

Fast delivery. Simple order. Product in accordance with the description. Product with a slight defect. No response from customer service...

Good.

Very late delivery, damaged boxes, defective materials upon arrival, and poor quality.

Two boxes were open, and some product packaging was torn, however, all ordered products were delivered.

No time slot for delivery. It went well in the end but assembling the furniture was not easy and a bag of bolts was missing! The wheels are not attached to the furniture, in short, finishing touches need to be reviewed...

Product normally available and delivery much later!

The site is very good but the sit-stand chair, it's not clear that it doesn't have wheels.

We contacted customer service after receiving the product. The harness was not secured, thrown loosely in a transparent package. The instructions... 2 drawings. Our son has a very rare genetic disease, he has very severe hypotonia at 3 years old, he is below the height and weight curves and is almost a vegetable. Bought on the advice of our physiotherapist... The harness is not compliant, it is not attached to any fastening on the back. Nothing is done to keep it in place. It's as if it were suspenders, with the straps hanging on either side of the back of the chair. For safety, it's 0 and no response from customer service. (The 2 stars are just for the size of the chair). If anyone wants to respond to us, we are here, because this silence is astonishing for medical equipment.

Very practical site and impeccable product quality, however delivered quickly but in completely defective packaging that didn't even protect the chair, which is very unfortunate.