Reviews Wesco

Good

Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed

Accessible and simple site. Delivery not great especially in terms of packaging. Customer service not responsive following order issues.

Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)

The products received are in accordance with the order but the transparent plastic packaging was open. No cardboard box to protect the transport. A simple plastic bag does not seem sufficient given the price of the products sold.

I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!

Major delivery issues: orders delivered in duplicates or even triples for many orders.

No response from customer service regarding a wrong item.

Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.

I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.

I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.

...??

Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.

I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.

Smaller than it seems

Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.

Few embossed cards

Store that I recommend

I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.

Usually I am satisfied but there were 3 liters of gouache missing from the order we placed that were not in the package. The after-sales service has still not responded to me.

Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.

I am not a fan, not very practical!

I am missing an item from my order. I made a complaint and I have not received any news to date.

The hedgehog balls are not inflated enough. They are soft. A bit disappointed...

Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!

Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.

In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery

It's a shame that not all products from the order arrive at the same time

Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.

Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response

A site that is not practical and very complicated for returns!

Very long delivery times (several weeks) and 1 item: delivery postponed... then a call to confirm the delivery day but not the time: a range between 8 am and 6 pm I am told. Bravo!!! You have to take a day off to receive the item....

Impossible to search for an item in the search bar. I always have to go through reference

Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!

Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!

Disappointment regarding the delivery. To date, the horse has been delivered but not the cover

Hello, the delay was longer than agreed.

I did not receive my entire order. I called Wesco, then made a complaint online (which I was asked to do following my call) and I still have no information regarding the shipment of the missing item from my order.

Item arrived with many scratches and small dents which is unacceptable for a package supposed to be new given the price!

Not very clear when it's out of stock. It should indicate unavailable.