/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.
Jean-philippe B.
purchased on 30/10/2023
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3
/5
★★★☆☆
Few embossed cards
Xavier D.
purchased on 09/12/2023
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3
/5
★★★☆☆
Store that I recommend
Jean Philippe H.
purchased on 30/11/2023
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3
/5
★★★☆☆
I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.
Karine M.
purchased on 04/12/2023
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Answer from Wesco
Hello and thank you for taking the time to leave us a review. According to our terms and conditions, shipping costs are free for purchases over 250€ . In your order case, joining our Advantage Club would not have made a difference since the products you chose are not eligible for delivery to a pickup point (which is free from 25€ of purchases). Finally, the eco-participation is a legal obligation regardless of the merchant site. We invite you to consult our dedicated page on eco-participation to better understand it: https://www.wesco.fr/tri-et-recyclage-du-mobilier.html. We hope the products meet your satisfaction and that you will come back to see us soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Usually I am satisfied but there were 3 liters of gouache missing from the order we placed that were not in the package. The after-sales service has still not responded to me.
Les Petits Galopins M.
purchased on 22/11/2023
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Answer from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your request and will process it today. The missing products will be resent. We sincerely apologize for this oversight and hope that it will not affect the trust you have in Wesco. Have a nice day.
3
/5
★★★☆☆
Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.
Agnes B.
purchased on 13/11/2023
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3
/5
★★★☆☆
I am not a fan, not very practical!
Julie G.
purchased on 16/11/2023
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Answer from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
I am missing an item from my order. I made a complaint and I have not received any news to date.
Celine H.
purchased on 21/11/2023
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Answer from Wesco
Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.
3
/5
★★★☆☆
The hedgehog balls are not inflated enough. They are soft. A bit disappointed...
Acheteur Vérifié
purchased on 31/10/2023
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3
/5
★★★☆☆
Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!
Acheteur Vérifié
purchased on 31/10/2023
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Answer from Wesco
Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.
Acheteur Vérifié
purchased on 23/10/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.
3
/5
★★★☆☆
In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery
Acheteur Vérifié
purchased on 31/10/2023
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Answer from Wesco
Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.
3
/5
★★★☆☆
It's a shame that not all products from the order arrive at the same time
Acheteur Vérifié
purchased on 28/08/2023
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3
/5
★★★☆☆
Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.
Acheteur Vérifié
purchased on 17/10/2023
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3
/5
★★★☆☆
Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response
Acheteur Vérifié
purchased on 18/10/2023
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Answer from Wesco
Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
A site that is not practical and very complicated for returns!
Acheteur Vérifié
purchased on 06/10/2023
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Answer from Wesco
Hello and thank you for taking the time to share your point of view with us. Our web team works with a continuous improvement mindset to make the experience on our site as smooth as possible. In order to better satisfy our customers, we are open to all suggestions and invite you to write to us at [email protected]. Regarding our return policy, it is explained in our terms and conditions. We remain available at [email protected] if you encounter a problem with a product ordered. We hope you will visit us again soon at wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Very long delivery times (several weeks) and 1 item: delivery postponed... then a call to confirm the delivery day but not the time: a range between 8 am and 6 pm I am told. Bravo!!! You have to take a day off to receive the item....
Acheteur Vérifié
purchased on 02/09/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the failure to meet the delivery deadline and we understand your dissatisfaction. The product you ordered has unfortunately been a victim of its success, its restocking has delayed its delivery to your home by several days. We do not control the daily schedules of the delivery drivers; however, we will pass this information on to the delivery provider so that a more precise delivery time can be communicated for future orders. We regret that your experience on our site has been so disappointing and does not meet our commitments to satisfy our customers. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
3
/5
★★★☆☆
Impossible to search for an item in the search bar. I always have to go through reference
Acheteur Vérifié
purchased on 25/09/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. Our web team is currently working on improving the search tool on our site. An easier and more precise search will soon be available to provide a better user experience and satisfy our customers. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!
Acheteur Vérifié
purchased on 21/09/2023
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3
/5
★★★☆☆
Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!
Acheteur Vérifié
purchased on 11/07/2023
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3
/5
★★★☆☆
Disappointment regarding the delivery. To date, the horse has been delivered but not the cover
Acheteur Vérifié
purchased on 12/09/2023
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3
/5
★★★☆☆
Hello, the delay was longer than agreed.
Acheteur Vérifié
purchased on 28/07/2023
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3
/5
★★★☆☆
I did not receive my entire order. I called Wesco, then made a complaint online (which I was asked to do following my call) and I still have no information regarding the shipment of the missing item from my order.
Acheteur Vérifié
purchased on 08/09/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken your complaint into account, and the rest of your order will be delivered next week. We sincerely apologize for the inconvenience caused and thank you in advance for your patience. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Item arrived with many scratches and small dents which is unacceptable for a package supposed to be new given the price!
Acheteur Vérifié
purchased on 06/09/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize and regret that our quality commitments did not meet your order. We invite you to file a complaint at [email protected] specifying the problem encountered with photos of the product in question. Our customer service will provide you with a solution as soon as possible. We hope you will give us a second chance to make a better impression by visiting us again soon on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Not very clear when it's out of stock. It should indicate unavailable.
Acheteur Vérifié
purchased on 04/09/2023
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Answer from Wesco
Hello, we thank you for taking the time to share your opinion regarding the information about the availability of our products on our site. Currently, when products are available within 1 to 12 weeks, the availability date is notified in the product sheet. When the availability date exceeds 12 weeks, the product is marked as unavailable, with, in both cases, the possibility of being alerted by email as soon as the product is back in stock. To allow our customers to make the right choice, this information is highlighted in red, under the 'add to cart' button, so that it is clearly visible. We are sorry that you missed this information and that it could not be useful to you. We still hope that the ordered products will fully satisfy you and that we will have the opportunity to see you again soon on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The site is complete but not intuitive enough
Acheteur Vérifié
purchased on 27/07/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Our teams are continuously working to improve the browsing experience on our site. Because feedback from our customers is valuable for progress, we invite you to write to us at [email protected] specifying the points to improve to make our site even more intuitive. We thank you for your loyalty and hope to see you again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I had to contact customer service regarding my order, I was very poorly received by a very unfriendly and unpleasant person. Having placed an order of nearly €4000, I expected better quality customer service. Furthermore, the site states a 48-hour delivery for products marked in stock, but I was told that this did not apply to large orders. It would be good to clarify this. I received my order in 11 days.
Acheteur Vérifié
purchased on 08/08/2023
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Answer from Wesco
Hello, we thank you for taking the time to share your experience with us. First of all, we are sorry to read your dissatisfaction regarding our reception and we understand your disappointment. We place great importance on the quality of our services such as listening or advising, and we would like to sincerely apologize for this exchange, which was not representative of our commitments. Regarding delivery times, we believe there may have been some confusion. Indeed, you can find at the bottom of our website http://www.wesco.fr information mentioning the 48-hour delay, but this element concerns the dispatch of products, not delivery, the exact mention being 'Dispatch in 48h'. We indicate in our general sales conditions a delivery time between 3 and 5 days. It is also specified that 'This delay is not guaranteed for orders containing a large quantity of items'. We regret that this information was not useful to you. However, we hope that the ordered products will fully satisfy you and encourage you to give Wesco another chance. Have a nice day.
3
/5
★★★☆☆
The only regret every time is the lack of promotions for childminders and the transport which is really long...
Acheteur Vérifié
purchased on 09/08/2023
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2
/5
★★☆☆☆
Wesco bed: unbearable plastic smell. I had the plastic smell in my mouth, sore eyes, and my whole apartment smelled. I had to give the bed to someone who could air it outside. This is unacceptable; my baby is sleeping on the floor without a bed in the meantime. No response from customer service for over 15 days. Is this plastic toxic? Endocrine disruptor? In any case, as an adult, it makes me sick. I reported it to the DGCRF.
Acheteur Vérifié
purchased on 10/07/2023
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we apologize for the inconvenience caused and our longer response time during this summer period. We are particularly attentive to the quality and safety of our products so that they can be used without delay by children. Moreover, all our products meet the most stringent standards and are subject to regular checks by independent laboratories and by our own laboratory. In this case, the product you ordered is guaranteed to be phthalate-free and complies with the NFS 54 045 standard. Our customer service has taken your complaint into account and contacted you today. Your satisfaction is our priority; we want to provide you with a solution and understand the origin of the problem with this emblematic WESCO product that has satisfied many customers for several years. We thank you in advance for your availability and hope you will give us a second chance by returning to our site later. Have a nice day.
3
/5
★★★☆☆
Fast delivery, too bad not to have received a gift with an invoice over 600 euros, it is necessary to reward loyal customers
Acheteur Vérifié
purchased on 02/08/2023
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Answer from Wesco
Hello and thank you for taking the time to leave us a review. We are sorry to read your disappointment, especially since we offer a loyalty program on our site called WESCO Advantage Clubs. By joining one of our Advantage Clubs, you benefit throughout the year from exclusive advantages to reward your loyalty to WESCO: free shipping, vouchers, access to private sales... We sincerely regret that you missed this opportunity during your order. We still hope that you will remain loyal to us and that we will have the opportunity to see you again soon on wesco.fr. Have a nice day.