/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.
Nathalie C.
purchased on 06/02/2024
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Answer from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.
3
/5
★★★☆☆
Good
Pascaline F.
purchased on 01/02/2024
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2
/5
★★☆☆☆
Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed
Ludivine L.
purchased on 27/11/2023
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2
/5
★★☆☆☆
Accessible and simple site. Delivery not great especially in terms of packaging. Customer service not responsive following order issues.
Micro-crèche L Arbre à Papillons -.
purchased on 19/01/2024
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Answer from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize as our quality commitments have not been met. Our sales service is doing what is necessary to resend the concerned products to you. We thank you for your positive feedback on the accessibility and ease of use of our site. We hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a good day.
3
/5
★★★☆☆
Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)
Lucie R.
purchased on 30/01/2024
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2
/5
★★☆☆☆
The products received are in accordance with the order but the transparent plastic packaging was open. No cardboard box to protect the transport. A simple plastic bag does not seem sufficient given the price of the products sold.
Maurice L.
purchased on 08/01/2024
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3
/5
★★★☆☆
I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!
Laep -.
purchased on 24/11/2023
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Answer from Wesco
Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Major delivery issues: orders delivered in duplicates or even triples for many orders.
Ville De Montpellier -.
purchased on 15/12/2023
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.
3
/5
★★★☆☆
No response from customer service regarding a wrong item.
Vincent G.
purchased on 07/01/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
3
/5
★★★☆☆
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
G.h Crèches -.
purchased on 04/01/2024
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Answer from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
Association L.
purchased on 23/11/2023
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3
/5
★★★☆☆
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
Helder D.
purchased on 15/11/2023
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3
/5
★★★☆☆
...??
Au Pays Des Merveilles -.
purchased on 12/12/2023
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2
/5
★★☆☆☆
Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.
Stéphanie G.
purchased on 10/12/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.
3
/5
★★★☆☆
I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.
Natacha D.
purchased on 29/11/2023
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Answer from Wesco
Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.
3
/5
★★★☆☆
Smaller than it seems
Leonie G.
purchased on 12/12/2023
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.
Jean-philippe B.
purchased on 30/10/2023
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3
/5
★★★☆☆
Few embossed cards
Xavier D.
purchased on 09/12/2023
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3
/5
★★★☆☆
Store that I recommend
Jean Philippe H.
purchased on 30/11/2023
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3
/5
★★★☆☆
I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.
Karine M.
purchased on 04/12/2023
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Answer from Wesco
Hello and thank you for taking the time to leave us a review. According to our terms and conditions, shipping costs are free for purchases over 250€ . In your order case, joining our Advantage Club would not have made a difference since the products you chose are not eligible for delivery to a pickup point (which is free from 25€ of purchases). Finally, the eco-participation is a legal obligation regardless of the merchant site. We invite you to consult our dedicated page on eco-participation to better understand it: https://www.wesco.fr/tri-et-recyclage-du-mobilier.html. We hope the products meet your satisfaction and that you will come back to see us soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Usually I am satisfied but there were 3 liters of gouache missing from the order we placed that were not in the package. The after-sales service has still not responded to me.
Les Petits Galopins M.
purchased on 22/11/2023
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Answer from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your request and will process it today. The missing products will be resent. We sincerely apologize for this oversight and hope that it will not affect the trust you have in Wesco. Have a nice day.
3
/5
★★★☆☆
Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.
Agnes B.
purchased on 13/11/2023
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3
/5
★★★☆☆
I am not a fan, not very practical!
Julie G.
purchased on 16/11/2023
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Answer from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
I am missing an item from my order. I made a complaint and I have not received any news to date.
Celine H.
purchased on 21/11/2023
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Answer from Wesco
Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.
3
/5
★★★☆☆
The hedgehog balls are not inflated enough. They are soft. A bit disappointed...
Acheteur Vérifié
purchased on 31/10/2023
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3
/5
★★★☆☆
Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!
Acheteur Vérifié
purchased on 31/10/2023
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Answer from Wesco
Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.
Acheteur Vérifié
purchased on 23/10/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.
3
/5
★★★☆☆
In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery
Acheteur Vérifié
purchased on 31/10/2023
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Answer from Wesco
Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.
3
/5
★★★☆☆
It's a shame that not all products from the order arrive at the same time
Acheteur Vérifié
purchased on 28/08/2023
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3
/5
★★★☆☆
Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.
Acheteur Vérifié
purchased on 17/10/2023
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