Reviews Wesco

Several emails sent to customer service for damaged products received without any response... indeed, when we see the delivery people throwing the merchandise and dragging it on the ground... Will I be contacted one day to find a solution for compensation??

Cradle received broken. Unusable. I contacted customer service who has not yet responded.

Still no news about my complaints.

Half of the items were opened, the packaging box was torn, and the scissors did not match my order. In short, I am disappointed, first and last order as a result.

Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site

Delivery time not respected. It's deplorable

My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.

I received an empty envelope. None of the bibs I ordered were in the delivered envelope.

Deplorable delivery, lost and missing products!

A month and a half to be delivered is a shame!

I had several advisors on the phone who were very unfriendly. I asked for help to make a quote (for €600) and was told that the colors 'N' do not exist without even looking, even though I insisted that I was sure I had seen that color before... I asked about delivery times and was told nonsense as if they wanted to dissuade me from my order, I don't understand... I spoke to 3 different people on the phone and it was the same each time. Fortunately, I was able to place my order myself; it's a shame this company has beautiful products, I'm now waiting for the receipt...

Order received quickly but the product was not the right one... Waiting for a response from customer service

Book received VERY damaged in impeccable packaging - so defective packaging (spine crushed and crumpled hardcover).

Delivery problem where supposedly I refused the delivery and the color I chose was multi-color, but in the end there are only 2 colors and they are dull, orange with gray.

Order for a rug lost along the way and it's up to us to deal with the carrier... Then we receive an email saying that there is no rug in our order... Total, 3 weeks of waiting and a delivery person who gives us a time slot from 8am to 6pm... No apologies and not a word.... Shameful

The products themselves are very good, but Wesco's services are not professional, we were disappointed with other orders, disappointed by customer service unfortunately

Payment for express delivery. Package still not received after more than two weeks and a phone complaint and another by email!

Order received partially and no news on the rest.... For a first order, I am very disappointed....

I already sent you an email notifying my disappointment regarding the state of my order!!! Very disappointed!!! It’s not the products I criticize... one of the disinfectant bottles completely emptied and damaged my paper towel roll and gloves!!! Useless!!! The rest was soaked but after washing, it lost that smell that had settled everywhere!!!

It is still particularly astonishing to receive a phone call from the public school located 2 km from ours saying that the package was delivered to them!!! + Obligation to go pick up the package during school hours!!!

Customer service is a disaster, not up to the demand. Never ordering from them again, received a bad package, a whole bunch of procedures to do knowing it's their fault.

Customer service is deplorable. What can I say about my order: missing, damaged, incorrect products... I contacted customer service to correct these errors, and it turned out to be a real obstacle course. I received several responses to the same email that contradicted each other. Slow and bad faith customer service: I had to follow up several times and send photos of the items they sent me to prove that they were not the references I ordered. I received my order in early May, today is June 14 and I am still waiting for a sheet of stickers. What SLOWNESS! Relatively expensive site, on some products we can see price differences of up to €10 compared to competitors.

I ordered months ago and still haven't received anything. I receive emails saying that the shipment has been made, contradicted by the customer service that I call regularly. In the end, I ordered in early March, and it's mid-June and still nothing. This is definitely the last time I order from Wesco!

I am quite irritated, it has been almost fifty days since I ordered two chairs and I STILL have not received them.

We received a product that did not match the description, namely a bed made mainly of raw plywood when the only composition mentioned was 'solid beech'. Customer service did not want to take back the product and has obviously corrected the erroneous description of their product since, this kind of practice is frankly detestable and I regret having trusted this company.

More than a month to receive a defective order.

I can't seem to satisfy myself.

AWFUL. NO RESONANCE, USELESS €15 GIFT TO WESCO!

I received a box with paint that had spilled everywhere. Apparently, one bottle was cracked. As a result, all the material is covered in paint. The stickers are unusable, so all the material is covered in paint. The stickers are unusable. The material is probably of good quality...

3 weeks after placing the order I still haven't received anything

Nothing received and no news!

I am shocked by the lack of professionalism of your delivery system, their handling of ongoing operations and those completed on their site, and the contact with their delivery person. The package was supposed to be delivered on the 20th, a call from the delivery person that we missed (no message). The reason for non-delivery on the site, additional address needed... We made a second delivery request (same address, we only have one). The delivery was supposed to be made on the GLS site on the 23rd. I called the delivery person who told me he had not loaded anything, had not found our address on his GPS on the 20th, citing a different but nearby address, namely 'chemin du pont de la cagne' instead of our address 'chemin de la Cagne'. Nothing yesterday on the package tracking site. I tried to call GLS without success after an endless wait. This morning, a call from the delivery person who was downstairs at my place (apparently he must have changed GPS or entered the correct address) and refused to come up to my place with a 13m3 utility vehicle, a sloped concrete path that all delivery people take (yesterday a 16m3 came to deliver me a desk). I mentioned to the delivery person that I had a caravan at home, which he could see, and he told me verbatim in a tone from the beginning bordering on correction and this time aggressive 'well do you want your package yes or no.....' By the time I went down to meet him, my package was left at the entrance of the path and he was already turning around. I did not electronically sign any delivery slip, the coronavirus was mentioned by the window while turning around, which may be a precautionary measure that I understand. Going on the GLS site this morning, all delivery operations are validated for the 24th, including that the package was at the delivery agency yesterday, for an email from them dated May 20: Thank you for your trust. Your package 00DDLE58 will be delivered on the specified date March 23, 2020 at this address*: 3900 CHEMIN DE LA CAGNE 06640 ST JEANNET France Same address, same delivery person. It is possible that I am the only one reporting this kind of inconvenience, but if not, it would be good to report these inconveniences to GLS. Best regards, Y.

Delivery was two months late. They are not friendly on the phone. No response to questions.

Only a small part of the order was delivered... no response from customer service

Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!

I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed

White rug arrived with stains, borderline for a price of over 100 euros

A can of paint exploded all over the box! Too bad for me.

The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.

Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...