/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order received quickly but the product was not the right one... Waiting for a response from customer service
Acheteur Vérifié
purchased on 19/07/2020
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Answer from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to the quality of our services. That is why we are absolutely sorry for this order preparation error. Our customer service is informed of the situation and is waiting for additional information from you to provide you with an appropriate solution. For any questions, do not hesitate to contact them at [email protected]. Once again, please accept our sincerest apologies. Have a nice day
1
/5
★☆☆☆☆
Book received VERY damaged in impeccable packaging - so defective packaging (spine crushed and crumpled hardcover).
Acheteur Vérifié
purchased on 04/07/2020
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Answer from Wesco
Hello and thank you for your comment. We attach great importance to providing high-quality services and products. We are therefore sincerely sorry that you received a defective product and we apologize. Our customer service has been informed and is doing everything possible to proceed with an exchange of the product. We hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Delivery problem where supposedly I refused the delivery and the color I chose was multi-color, but in the end there are only 2 colors and they are dull, orange with gray.
Acheteur Vérifié
purchased on 16/05/2020
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Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services. We are sincerely sorry to see that your order did not meet your expectations and that the delivery did not meet our standards. To provide you with a solution and address your disappointment, we invite you to contact our customer service at [email protected] specifying the subject of your complaint. We apologize for this disappointing experience and wish you a good day.
1
/5
★☆☆☆☆
Order for a rug lost along the way and it's up to us to deal with the carrier... Then we receive an email saying that there is no rug in our order... Total, 3 weeks of waiting and a delivery person who gives us a time slot from 8am to 6pm... No apologies and not a word.... Shameful
Acheteur Vérifié
purchased on 16/06/2020
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Answer from Wesco
Hello and thank you for your comment. We hear your dissatisfaction and are sincerely sorry that the delivery did not meet Wesco's commitments. Our logistics service has been informed of the situation and will take the necessary measures with the carrier to ensure that this situation does not happen again. We hope that your order brings you satisfaction. Have a nice day
1
/5
★☆☆☆☆
The products themselves are very good, but Wesco's services are not professional, we were disappointed with other orders, disappointed by customer service unfortunately
Acheteur Vérifié
purchased on 17/04/2020
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with high-quality services and we are sincerely sorry that you were not convinced. Our customer service remains available at [email protected] for any questions. Despite this missed encounter, we hope to have the pleasure of seeing you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Payment for express delivery. Package still not received after more than two weeks and a phone complaint and another by email!
Acheteur Vérifié
purchased on 19/06/2020
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and are sincerely sorry that the delivery of your order did not meet our quality standards. Our customer service has proceeded to resend your order. We hope it will satisfy you and that we will have the chance to see you again very soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Order received partially and no news on the rest.... For a first order, I am very disappointed....
Acheteur Vérifié
purchased on 01/05/2020
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on satisfying you and are sincerely sorry for the delay you are experiencing. Despite the care we take in preparing our packages, sometimes the transport does not meet our standards, and part of your order has unfortunately experienced this. Our customer service has sent you a goodwill gesture, and we hope this will ease your disappointment. We are sorry for this missed first appointment and hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I already sent you an email notifying my disappointment regarding the state of my order!!! Very disappointed!!! It’s not the products I criticize... one of the disinfectant bottles completely emptied and damaged my paper towel roll and gloves!!! Useless!!! The rest was soaked but after washing, it lost that smell that had settled everywhere!!!
Acheteur Vérifié
purchased on 19/06/2020
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Answer from Wesco
Hello and thank you for your comment. We are absolutely sorry for this situation and understand your disappointment. Our customer service has taken your feedback into account and will proceed to resend the damaged products. We hope you will not hold this against us and that we will have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
It is still particularly astonishing to receive a phone call from the public school located 2 km from ours saying that the package was delivered to them!!! + Obligation to go pick up the package during school hours!!!
Acheteur Vérifié
purchased on 09/06/2020
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Answer from Wesco
Hello and thank you for your comment. We attach the utmost importance to the quality of our services and to the full satisfaction of our customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures with the carrier to ensure that this does not happen again. Have a nice day
1
/5
★☆☆☆☆
Customer service is a disaster, not up to the demand. Never ordering from them again, received a bad package, a whole bunch of procedures to do knowing it's their fault.
Acheteur Vérifié
purchased on 10/06/2020
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Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services and the full satisfaction of our customers. We are sorry that your experience with us did not meet our quality standards. To provide you with a solution, our customer service has sent you a form to complete. This is our usual procedure to have traceability for each request and to propose the most appropriate solution. Have a good day.
1
/5
★☆☆☆☆
Customer service is deplorable. What can I say about my order: missing, damaged, incorrect products... I contacted customer service to correct these errors, and it turned out to be a real obstacle course. I received several responses to the same email that contradicted each other. Slow and bad faith customer service: I had to follow up several times and send photos of the items they sent me to prove that they were not the references I ordered. I received my order in early May, today is June 14 and I am still waiting for a sheet of stickers. What SLOWNESS! Relatively expensive site, on some products we can see price differences of up to €10 compared to competitors.
Acheteur Vérifié
purchased on 14/03/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry that your experience with us has been unfortunate and that our quality standards have not been met for your order. Despite all the care we take in preparing our packages, mistakes can happen, and we take every customer return into account to improve our service quality. The health situation we experienced somewhat disrupted our internal organization, and our response times were impacted. Nevertheless, your request has been processed, and our customer service has already proceeded with the reshipment of the concerned products. We apologize for this setback and wish you a very good day.
1
/5
★☆☆☆☆
I ordered months ago and still haven't received anything. I receive emails saying that the shipment has been made, contradicted by the customer service that I call regularly. In the end, I ordered in early March, and it's mid-June and still nothing. This is definitely the last time I order from Wesco!
Acheteur Vérifié
purchased on 08/03/2020
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Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry to see such a situation. Our customer service confirms a delivery to your home on 16/06. We regret such a long delivery time and hope that your products will bring you satisfaction. We hope you can move past this unfortunate experience and that we will have the opportunity to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I am quite irritated, it has been almost fifty days since I ordered two chairs and I STILL have not received them.
Acheteur Vérifié
purchased on 22/04/2020
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Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are sorry for this long delivery time. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback is valuable and allows us to implement the necessary corrective actions. Your order has now been delivered and we hope it meets your satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
We received a product that did not match the description, namely a bed made mainly of raw plywood when the only composition mentioned was 'solid beech'. Customer service did not want to take back the product and has obviously corrected the erroneous description of their product since, this kind of practice is frankly detestable and I regret having trusted this company.
Acheteur Vérifié
purchased on 04/06/2020
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Answer from Wesco
Hello and thank you for your feedback. Your comment has been taken into account and indeed the product description has been updated for clarity. Our customer service has considered your dissatisfaction and has contacted you to propose a solution that meets your expectations. We hope that the proposed solution will alleviate your disappointment and that we will have the opportunity to see you again soon on our site under better conditions. Have a nice day.
1
/5
★☆☆☆☆
More than a month to receive a defective order.
Acheteur Vérifié
purchased on 27/04/2020
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Answer from Wesco
Hello and thank you for your feedback. We understand your disappointment and are sorry that your order did not meet our quality standards. Our customer service has taken your complaint into account to provide you with a solution as soon as possible. We apologize for this bad experience and hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I can't seem to satisfy myself.
Acheteur Vérifié
purchased on 22/04/2020
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Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our products and the full satisfaction of our customers. Your remark has therefore been forwarded to our quality team, which records all complaints and ensures the follow-up of each marketed product. To date, we have not received any feedback on this product, but following your review, our quality laboratory has carried out a verification. The sheets have a slight relief on one side which slightly attenuates the transparency effect. Nevertheless, when looking through, you can clearly see what is on the other side. We look forward to seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
AWFUL. NO RESONANCE, USELESS €15 GIFT TO WESCO!
Acheteur Vérifié
purchased on 23/04/2020
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Answer from Wesco
Hello and thank you for your feedback. The microphone does indeed not have the same sound power as an electric microphone. However, its ingenious mechanism allows for a resonance effect like real stars. By speaking very close, you will notice it. We hope you will give this microphone a second chance for which we have no negative feedback. If you do not wish to keep it, we invite you to return it by contacting our customer service at [email protected] so that we can meet your expectations as soon as possible.
1
/5
★☆☆☆☆
I received a box with paint that had spilled everywhere. Apparently, one bottle was cracked. As a result, all the material is covered in paint. The stickers are unusable, so all the material is covered in paint. The stickers are unusable. The material is probably of good quality...
Acheteur Vérifié
purchased on 12/04/2020
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Answer from Wesco
Hello and thank you for your review. We are very sorry that the transport damaged your order. We have taken your complaint into account and are waiting for your photo so that we can proceed with an exchange. We thank you for your kindness.
1
/5
★☆☆☆☆
3 weeks after placing the order I still haven't received anything
Acheteur Vérifié
purchased on 01/04/2020
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1
/5
★☆☆☆☆
Nothing received and no news!
Acheteur Vérifié
purchased on 17/03/2020
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1
/5
★☆☆☆☆
I am shocked by the lack of professionalism of your delivery system, their handling of ongoing operations and those completed on their site, and the contact with their delivery person. The package was supposed to be delivered on the 20th, a call from the delivery person that we missed (no message). The reason for non-delivery on the site, additional address needed... We made a second delivery request (same address, we only have one). The delivery was supposed to be made on the GLS site on the 23rd. I called the delivery person who told me he had not loaded anything, had not found our address on his GPS on the 20th, citing a different but nearby address, namely 'chemin du pont de la cagne' instead of our address 'chemin de la Cagne'. Nothing yesterday on the package tracking site. I tried to call GLS without success after an endless wait. This morning, a call from the delivery person who was downstairs at my place (apparently he must have changed GPS or entered the correct address) and refused to come up to my place with a 13m3 utility vehicle, a sloped concrete path that all delivery people take (yesterday a 16m3 came to deliver me a desk). I mentioned to the delivery person that I had a caravan at home, which he could see, and he told me verbatim in a tone from the beginning bordering on correction and this time aggressive 'well do you want your package yes or no.....' By the time I went down to meet him, my package was left at the entrance of the path and he was already turning around. I did not electronically sign any delivery slip, the coronavirus was mentioned by the window while turning around, which may be a precautionary measure that I understand. Going on the GLS site this morning, all delivery operations are validated for the 24th, including that the package was at the delivery agency yesterday, for an email from them dated May 20: Thank you for your trust. Your package 00DDLE58 will be delivered on the specified date March 23, 2020 at this address*: 3900 CHEMIN DE LA CAGNE 06640 ST JEANNET France Same address, same delivery person. It is possible that I am the only one reporting this kind of inconvenience, but if not, it would be good to report these inconveniences to GLS. Best regards, Y.
Acheteur Vérifié
purchased on 14/03/2020
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Answer from Wesco
Hello and thank you for taking the time to evaluate your purchase and your feedback on your experience. Your comment contains private information (personal address). It has therefore not been published.
1
/5
★☆☆☆☆
Delivery was two months late. They are not friendly on the phone. No response to questions.
Acheteur Vérifié
purchased on 22/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction. Unfortunately, the item you chose has attracted the interest of many people. Our team has done everything possible to restock our inventory and deliver to you as quickly as possible. We apologize for the inconvenience caused. We hope that this product meets your expectations and brings you complete satisfaction.
1
/5
★☆☆☆☆
Only a small part of the order was delivered... no response from customer service
Acheteur Vérifié
purchased on 16/03/2020
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. The rest of your order will be sent to you in the coming days. During this unprecedented period, delivery times will be a bit longer, but you will be delivered. We thank you for your patience and hope to see you again soon on our site. Take care of yourself and your loved ones.
1
/5
★☆☆☆☆
Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!
Acheteur Vérifié
purchased on 16/02/2020
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Answer from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service has taken your request into account and is doing what is necessary for your refund to be processed as soon as possible.
1
/5
★☆☆☆☆
I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed
Acheteur Vérifié
purchased on 18/02/2020
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Answer from Wesco
Hello and thank you for your comment. We apologize for the delivery delay longer than that announced on the site. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has been informed of this situation and has taken measures to ensure that your package is delivered to you as soon as possible.
1
/5
★☆☆☆☆
White rug arrived with stains, borderline for a price of over 100 euros
Acheteur Vérifié
purchased on 05/02/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We are striving to take the necessary measures to ensure that this does not happen again. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
1
/5
★☆☆☆☆
A can of paint exploded all over the box! Too bad for me.
Acheteur Vérifié
purchased on 01/02/2020
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
1
/5
★☆☆☆☆
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
Acheteur Vérifié
purchased on 26/01/2020
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Answer from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
1
/5
★☆☆☆☆
Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...
Acheteur Vérifié
purchased on 08/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction. Our customer service has sent you an email to address your request as soon as possible.
1
/5
★☆☆☆☆
The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!
Acheteur Vérifié
purchased on 15/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that a part of your order was missing and we apologize for it. Our customer service has taken your complaint into account and is doing everything possible to send your paint as quickly as possible.