/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Cradle received broken. Unusable. I contacted customer service who has not yet responded.
Acheteur Vérifié
purchased on 04/09/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing orders, we are sincerely sorry that your package has suffered from transport issues. Our customer service is informed of your complaint and your case is being processed to provide you with a satisfactory solution as soon as possible. Have a nice day.
1
/5
★☆☆☆☆
Still no news about my complaints.
Acheteur Vérifié
purchased on 20/08/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not meet your expectations, and we apologize for our delayed response. Our customer service has taken your complaint into account, and a response has been provided to you today. We hope to have the opportunity to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Half of the items were opened, the packaging box was torn, and the scissors did not match my order. In short, I am disappointed, first and last order as a result.
Acheteur Vérifié
purchased on 29/08/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. Despite all the care we take to offer you quality products and services, we are sincerely sorry that our standards did not meet your expectations for your order. We invite you to contact our customer service at [email protected] so that we can provide you with a solution as soon as possible. We apologize for this first missed encounter and hope to have the privilege of seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site
Acheteur Vérifié
purchased on 23/08/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are committed to providing quality services and we are sincerely sorry that your order submission could not proceed under favorable conditions. Our order submission process relies on the use of a valid email address, without which it is technically impossible for us to trace your request. Our customer service remains at your disposal at [email protected] to answer all your questions. We would be happy to assist you during a future order submission so that it goes more smoothly. Have a nice day
1
/5
★☆☆☆☆
Delivery time not respected. It's deplorable
Acheteur Vérifié
purchased on 19/08/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. When you placed your order, the delivery time was announced between August 26 and 28. After checking on our side, your order was delivered within the specified time, which was August 28. To satisfy you, we do everything possible every day to deliver to you as quickly as possible. We hope that your products bring you satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.
Acheteur Vérifié
purchased on 15/08/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. Despite all the care we take in preparing the packages, we are sincerely sorry that our quality standards were not met for your order. Our customer service has acknowledged your complaint and will contact you within 24 hours to provide you with a satisfactory solution. We apologize for this unfortunate experience and hope to have the chance to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
I received an empty envelope. None of the bibs I ordered were in the delivered envelope.
Acheteur Vérifié
purchased on 14/08/2020
Translated review
1
/5
★☆☆☆☆
Deplorable delivery, lost and missing products!
Acheteur Vérifié
purchased on 24/07/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are committed daily to offering quality products and services. Therefore, we are sincerely sorry that your experience with Wesco did not meet our standards. Our customer service is informed of your situation and will contact you very soon. We hope to shed light on what happened and take the necessary measures to provide you with a solution as soon as possible. We renew our apologies and hope to see you again on our site under more favorable conditions. Have a nice day
1
/5
★☆☆☆☆
A month and a half to be delivered is a shame!
Acheteur Vérifié
purchased on 27/06/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We understand your disappointment and we sincerely apologize for this delivery delay which is far too long for our taste as well. We are particularly demanding about the quality of our services and we are all the more disappointed when it fails. Our customer service is at your disposal at [email protected] for any complaint regarding your order. In parallel, and in a continuous improvement approach, we will inform our logistics service of this unfortunate experience. Nevertheless, we hope to have the privilege of seeing you again soon on our site. Have a good day.
1
/5
★☆☆☆☆
I had several advisors on the phone who were very unfriendly. I asked for help to make a quote (for €600) and was told that the colors 'N' do not exist without even looking, even though I insisted that I was sure I had seen that color before... I asked about delivery times and was told nonsense as if they wanted to dissuade me from my order, I don't understand... I spoke to 3 different people on the phone and it was the same each time. Fortunately, I was able to place my order myself; it's a shame this company has beautiful products, I'm now waiting for the receipt...
Acheteur Vérifié
purchased on 28/07/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and that the encounter did not take place under the best conditions. We are also always disappointed when our respective expectations are not met. We hope that in use, our products will bring you satisfaction and that we will have the opportunity to regain your trust soon. Have a good day.
1
/5
★☆☆☆☆
Order received quickly but the product was not the right one... Waiting for a response from customer service
Acheteur Vérifié
purchased on 19/07/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to the quality of our services. That is why we are absolutely sorry for this order preparation error. Our customer service is informed of the situation and is waiting for additional information from you to provide you with an appropriate solution. For any questions, do not hesitate to contact them at [email protected]. Once again, please accept our sincerest apologies. Have a nice day
1
/5
★☆☆☆☆
Book received VERY damaged in impeccable packaging - so defective packaging (spine crushed and crumpled hardcover).
Acheteur Vérifié
purchased on 04/07/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We attach great importance to providing high-quality services and products. We are therefore sincerely sorry that you received a defective product and we apologize. Our customer service has been informed and is doing everything possible to proceed with an exchange of the product. We hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Delivery problem where supposedly I refused the delivery and the color I chose was multi-color, but in the end there are only 2 colors and they are dull, orange with gray.
Acheteur Vérifié
purchased on 16/05/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services. We are sincerely sorry to see that your order did not meet your expectations and that the delivery did not meet our standards. To provide you with a solution and address your disappointment, we invite you to contact our customer service at [email protected] specifying the subject of your complaint. We apologize for this disappointing experience and wish you a good day.
1
/5
★☆☆☆☆
Order for a rug lost along the way and it's up to us to deal with the carrier... Then we receive an email saying that there is no rug in our order... Total, 3 weeks of waiting and a delivery person who gives us a time slot from 8am to 6pm... No apologies and not a word.... Shameful
Acheteur Vérifié
purchased on 16/06/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We hear your dissatisfaction and are sincerely sorry that the delivery did not meet Wesco's commitments. Our logistics service has been informed of the situation and will take the necessary measures with the carrier to ensure that this situation does not happen again. We hope that your order brings you satisfaction. Have a nice day
1
/5
★☆☆☆☆
The products themselves are very good, but Wesco's services are not professional, we were disappointed with other orders, disappointed by customer service unfortunately
Acheteur Vérifié
purchased on 17/04/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with high-quality services and we are sincerely sorry that you were not convinced. Our customer service remains available at [email protected] for any questions. Despite this missed encounter, we hope to have the pleasure of seeing you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
Payment for express delivery. Package still not received after more than two weeks and a phone complaint and another by email!
Acheteur Vérifié
purchased on 19/06/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and are sincerely sorry that the delivery of your order did not meet our quality standards. Our customer service has proceeded to resend your order. We hope it will satisfy you and that we will have the chance to see you again very soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Order received partially and no news on the rest.... For a first order, I am very disappointed....
Acheteur Vérifié
purchased on 01/05/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on satisfying you and are sincerely sorry for the delay you are experiencing. Despite the care we take in preparing our packages, sometimes the transport does not meet our standards, and part of your order has unfortunately experienced this. Our customer service has sent you a goodwill gesture, and we hope this will ease your disappointment. We are sorry for this missed first appointment and hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I already sent you an email notifying my disappointment regarding the state of my order!!! Very disappointed!!! It’s not the products I criticize... one of the disinfectant bottles completely emptied and damaged my paper towel roll and gloves!!! Useless!!! The rest was soaked but after washing, it lost that smell that had settled everywhere!!!
Acheteur Vérifié
purchased on 19/06/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are absolutely sorry for this situation and understand your disappointment. Our customer service has taken your feedback into account and will proceed to resend the damaged products. We hope you will not hold this against us and that we will have the opportunity to see you again soon on our site. Have a nice day
1
/5
★☆☆☆☆
It is still particularly astonishing to receive a phone call from the public school located 2 km from ours saying that the package was delivered to them!!! + Obligation to go pick up the package during school hours!!!
Acheteur Vérifié
purchased on 09/06/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We attach the utmost importance to the quality of our services and to the full satisfaction of our customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures with the carrier to ensure that this does not happen again. Have a nice day
1
/5
★☆☆☆☆
Customer service is a disaster, not up to the demand. Never ordering from them again, received a bad package, a whole bunch of procedures to do knowing it's their fault.
Acheteur Vérifié
purchased on 10/06/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services and the full satisfaction of our customers. We are sorry that your experience with us did not meet our quality standards. To provide you with a solution, our customer service has sent you a form to complete. This is our usual procedure to have traceability for each request and to propose the most appropriate solution. Have a good day.
1
/5
★☆☆☆☆
Customer service is deplorable. What can I say about my order: missing, damaged, incorrect products... I contacted customer service to correct these errors, and it turned out to be a real obstacle course. I received several responses to the same email that contradicted each other. Slow and bad faith customer service: I had to follow up several times and send photos of the items they sent me to prove that they were not the references I ordered. I received my order in early May, today is June 14 and I am still waiting for a sheet of stickers. What SLOWNESS! Relatively expensive site, on some products we can see price differences of up to €10 compared to competitors.
Acheteur Vérifié
purchased on 14/03/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are sorry that your experience with us has been unfortunate and that our quality standards have not been met for your order. Despite all the care we take in preparing our packages, mistakes can happen, and we take every customer return into account to improve our service quality. The health situation we experienced somewhat disrupted our internal organization, and our response times were impacted. Nevertheless, your request has been processed, and our customer service has already proceeded with the reshipment of the concerned products. We apologize for this setback and wish you a very good day.
1
/5
★☆☆☆☆
I ordered months ago and still haven't received anything. I receive emails saying that the shipment has been made, contradicted by the customer service that I call regularly. In the end, I ordered in early March, and it's mid-June and still nothing. This is definitely the last time I order from Wesco!
Acheteur Vérifié
purchased on 08/03/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry to see such a situation. Our customer service confirms a delivery to your home on 16/06. We regret such a long delivery time and hope that your products will bring you satisfaction. We hope you can move past this unfortunate experience and that we will have the opportunity to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I am quite irritated, it has been almost fifty days since I ordered two chairs and I STILL have not received them.
Acheteur Vérifié
purchased on 22/04/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are sorry for this long delivery time. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback is valuable and allows us to implement the necessary corrective actions. Your order has now been delivered and we hope it meets your satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
We received a product that did not match the description, namely a bed made mainly of raw plywood when the only composition mentioned was 'solid beech'. Customer service did not want to take back the product and has obviously corrected the erroneous description of their product since, this kind of practice is frankly detestable and I regret having trusted this company.
Acheteur Vérifié
purchased on 04/06/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. Your comment has been taken into account and indeed the product description has been updated for clarity. Our customer service has considered your dissatisfaction and has contacted you to propose a solution that meets your expectations. We hope that the proposed solution will alleviate your disappointment and that we will have the opportunity to see you again soon on our site under better conditions. Have a nice day.
1
/5
★☆☆☆☆
More than a month to receive a defective order.
Acheteur Vérifié
purchased on 27/04/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We understand your disappointment and are sorry that your order did not meet our quality standards. Our customer service has taken your complaint into account to provide you with a solution as soon as possible. We apologize for this bad experience and hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I can't seem to satisfy myself.
Acheteur Vérifié
purchased on 22/04/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our products and the full satisfaction of our customers. Your remark has therefore been forwarded to our quality team, which records all complaints and ensures the follow-up of each marketed product. To date, we have not received any feedback on this product, but following your review, our quality laboratory has carried out a verification. The sheets have a slight relief on one side which slightly attenuates the transparency effect. Nevertheless, when looking through, you can clearly see what is on the other side. We look forward to seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
AWFUL. NO RESONANCE, USELESS €15 GIFT TO WESCO!
Acheteur Vérifié
purchased on 23/04/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. The microphone does indeed not have the same sound power as an electric microphone. However, its ingenious mechanism allows for a resonance effect like real stars. By speaking very close, you will notice it. We hope you will give this microphone a second chance for which we have no negative feedback. If you do not wish to keep it, we invite you to return it by contacting our customer service at [email protected] so that we can meet your expectations as soon as possible.
1
/5
★☆☆☆☆
I received a box with paint that had spilled everywhere. Apparently, one bottle was cracked. As a result, all the material is covered in paint. The stickers are unusable, so all the material is covered in paint. The stickers are unusable. The material is probably of good quality...
Acheteur Vérifié
purchased on 12/04/2020
Translated review
Answer from Wesco
Hello and thank you for your review. We are very sorry that the transport damaged your order. We have taken your complaint into account and are waiting for your photo so that we can proceed with an exchange. We thank you for your kindness.
1
/5
★☆☆☆☆
3 weeks after placing the order I still haven't received anything
Acheteur Vérifié
purchased on 01/04/2020
Translated review
1
/5
★☆☆☆☆
Nothing received and no news!
Acheteur Vérifié
purchased on 17/03/2020
Translated review