Reviews Wesco

Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!

I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed

White rug arrived with stains, borderline for a price of over 100 euros

A can of paint exploded all over the box! Too bad for me.

The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.

Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...

The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!

Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.

I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.

Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.

Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive

Item received not compliant with the order placed. And no response to complaints

Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!

Poorly organized.

We can't reach them by phone

Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.

Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.

A long story, you can move a truck to deliver an order that is actually just a catalog and a letter telling me that my toy is actually not available. I received it 3 weeks later after several complaints, I received my order.

The item I received did not match the item in the catalog at all. Customer service acknowledged their mistake. I requested a refund due to their error and received a credit note. So I am not very happy.

Navigation on the site is okay. Delivery a bit long. And there was an error on the order, a speaker instead of a Tibetan bowl!

Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!

No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.

Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.

I received my packages wrapped in a patchwork of boxes held together by tape in all directions. Obviously, a good quantity of my order was missing, namely 22 packs of plasticine received out of 30 paid for and 17 balls received out of 20 paid for; The modeling clay packs were damaged from being mishandled during transport. I tried to call Wesco but no one answered. I sent an email without a response for now (3 days ago).

Chairs arrived just wrapped in thin plastic, not even bubble wrap, and without cardboard packaging. One of the chairs was broken at a corner. I returned the product.

I did not receive the ordered model (White, received gray) and my email went unanswered... When it comes to reaching you by phone... mission impossible! It's not a big deal for you, we've already paid!

Still waiting for a lost package... I absolutely need it for November 25th and customer service: 0 except to tell me they will find this package but when!!?? I would have imagined that they would have been more accommodating with the nurseries!!! Too bad Mathou will have better quality service and instead of searching they would have resent me the package (value 29€...)

Very good site, very good choice of products but not very good delivery

The delivery of my package regarding a new standard cot 130 by 54 had two issues. The first is that the delivery person did not have my precise address even though I mentioned it on my account, he could not deliver to me yesterday. The second is that my package arrived with a very damaged box. The cot is slightly damaged. I wish to send you photos. My colleagues, childminders, are waiting for my opinion on this item; I will not recommend your site to them. Mrs. Lecroisey Fabienne

The delivery by Collissimo that I paid dearly for to be delivered quickly arrived three days late compared to the expected date! One of the packages was incomplete: I only received one bottle of red gouache out of the 5 bottles I paid for!!! I called to complain but couldn't reach anyone. I wrote a complaint email and still have no response after 6 days!!

Chair received broken. The packaging does not protect the chair. I can't reach customer service. Otherwise, the chair meets my expectations.

I never received the order and the refund is taking a long time...

I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.

Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.

Order placed with 3 items available within a week. Everything was delivered 6 weeks later!!!!! And this beyond the agreement of our establishment. We will therefore have to conduct another check! Very random response, no date, no commercial gesture. Table tops scratched, anti-finger pinch cracked. My two establishments as well as those part of our group will think about another supplier.

Error with the item on your part and a minimum 15-day wait for customer service processing is lamentable

Order never received because the delivery person lost the package. Wesco after-sales service took 3 weeks for a new shipment.

Zero communication, I still don't know where my order is!!!

The packaging of the order was poorly done, the postal service's colisimo reported a package incident and refused to take charge of the package. I have had no feedback from Wesco regarding this issue. I tried to contact customer service by email, and to this day, several weeks after my order which has indeed been debited, I still have no news! A nightmare.

Delivery times not respected, carpet torn upon receipt and handling of complaints too long!