/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I know the quality of Wesco, but when you receive modules with screws that were loose in the box. Too bad. Moreover, I sent a message to customer service because when screwing the 4 corners of the front face without a module, the screws were too long and damaged the front. Still no news from them. Very disappointed given the price we pay for quality. To be continued
Acheteur Vérifié
purchased on 19/07/2023
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Answer from Wesco
Hello, thank you for taking the time to share your experience with us. We also appreciate your recognition of the quality of our products. We understand your disappointment regarding the preparation of this package, which did not meet Wesco's quality commitments. We sincerely apologize for this unfortunate experience. Our customer service is doing its best during this summer holiday period to respond as quickly as possible. They recently informed you that our quality teams are conducting a check on the product in question, in order to take the necessary measures to prevent this situation from happening again, namely to verify if the screws associated with this product need to be changed. Our customer service will get back to you as soon as they are able to provide you with an answer. We remain at your disposal and hope that you will trust us again by visiting us at http://www.wesco.fr. Have a nice day
2
/5
★★☆☆☆
No orders by phone. Delivery not fast.
Acheteur Vérifié
purchased on 10/07/2023
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Answer from Wesco
Hello and thank you for taking the time to write to us. Indeed, we encourage our customers to order directly on http://www.wesco.fr where we do everything to provide a simple and smooth shopping experience. After checking on our side, you were delivered within the announced timeframe at the time of order validation. We cannot compete with the pace of e-commerce giants, but we do our best to maintain quality service and timely order shipments, especially during this summer holiday period. By choosing Wesco, you support a French SME, and we thank you for that. We hope the products meet your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Defective stroller, after-sales service is too slow while we are in summer and we need it now. Regarding the carrier: zero points, unable to bring the items to the entrance of the daycare!
Acheteur Vérifié
purchased on 16/06/2023
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Answer from Wesco
Hello, thank you for taking the time to share your experience and express your dissatisfaction. We sincerely apologize as our quality commitment has not been met for this product. Our customer service is aware of your case and is doing everything possible to provide you with a solution as soon as possible. The processing time for your request may seem too long, but several departments (quality, logistics, customer service) are coordinating to provide you with the appropriate solution. We are aware that your purchasing experience has been a series of negative events; please know that this does not reflect our customer satisfaction policy at all. We hope you will give us a second chance to make a better impression by returning to visit us later at http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Delivery arrived damaged, broken box. Some screws were missing in the package to assemble the furniture. We are waiting for a response from customer service to obtain the missing parts.
Acheteur Vérifié
purchased on 05/07/2023
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Answer from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for the issues encountered. Our commitment to satisfy our customers has not been met for your order and we regret this situation. Could you please contact our customer service again at [email protected]? They are already informed of your situation and will do what is necessary as soon as possible. During this summer period, our response times may be affected, but we are committed, as we are throughout the year, to handle each complaint with care. We hope you will give us a second chance to make a better impression by returning to see us later on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The product I wanted was supposed to be available in April, then May, then June. Yet it is French-made. I set an alert to be informed of its availability, but I did not receive it. Luckily, I was regularly checking the site.
Acheteur Vérifié
purchased on 30/06/2023
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3
/5
★★★☆☆
Fast delivery. Simple order. Product in accordance with the description. Product with a slight defect. No response from customer service...
Acheteur Vérifié
purchased on 02/07/2023
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3
/5
★★★☆☆
Good.
Acheteur Vérifié
purchased on 26/06/2023
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2
/5
★★☆☆☆
Very late delivery, damaged boxes, defective materials upon arrival, and poor quality.
Acheteur Vérifié
purchased on 25/04/2023
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3
/5
★★★☆☆
Two boxes were open, and some product packaging was torn, however, all ordered products were delivered.
Acheteur Vérifié
purchased on 23/06/2023
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3
/5
★★★☆☆
No time slot for delivery. It went well in the end but assembling the furniture was not easy and a bag of bolts was missing! The wheels are not attached to the furniture, in short, finishing touches need to be reviewed...
Acheteur Vérifié
purchased on 14/05/2023
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3
/5
★★★☆☆
Product normally available and delivery much later!
Acheteur Vérifié
purchased on 06/06/2023
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3
/5
★★★☆☆
The site is very good but the sit-stand chair, it's not clear that it doesn't have wheels.
Acheteur Vérifié
purchased on 12/06/2023
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2
/5
★★☆☆☆
We contacted customer service after receiving the product. The harness was not secured, thrown loosely in a transparent package. The instructions... 2 drawings. Our son has a very rare genetic disease, he has very severe hypotonia at 3 years old, he is below the height and weight curves and is almost a vegetable. Bought on the advice of our physiotherapist... The harness is not compliant, it is not attached to any fastening on the back. Nothing is done to keep it in place. It's as if it were suspenders, with the straps hanging on either side of the back of the chair. For safety, it's 0 and no response from customer service. (The 2 stars are just for the size of the chair). If anyone wants to respond to us, we are here, because this silence is astonishing for medical equipment.
Acheteur Vérifié
purchased on 13/06/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. First of all, we sincerely apologize and fully understand your dissatisfaction. We regret the difficulties encountered in assembling the product as this goes against our commitments to quality and safety. Our customer service and design teams will get in touch with you by the end of the week to provide you with all the visual details for assembly and to ensure the compliance of the product you received. We remain at your disposal and hope you will trust us again by visiting us at http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Very practical site and impeccable product quality, however delivered quickly but in completely defective packaging that didn't even protect the chair, which is very unfortunate.
Acheteur Vérifié
purchased on 14/06/2023
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3
/5
★★★☆☆
There was a problem with the delivery. We are 2 agents working in a mobile relay, so there is not always staff present in the relay offices. The delivery was scheduled between Tuesday the 13th and Thursday the 15th. I also requested that we be called beforehand. I did not receive a call and the delivery arrived a day earlier, on Monday the 12th in the morning when no staff member was present (as they were working elsewhere). A childminder present in the premises (with our permission) wanted to help by accepting the delivery, but the delivery person spoke rudely to her, using the informal 'tu', because he wanted a stamp on his delivery note. (The childminder, not being an employee of the relay, could not provide it). This delivery outside the scheduled delivery dates therefore created difficulties.
Acheteur Vérifié
purchased on 05/06/2023
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Answer from Wesco
Hello and thank you for taking the time to explain your situation. We regret that the delivery of your order did not go smoothly and we sincerely apologize for the inconvenience caused. We are forwarding the information to the concerned carrier so that this situation does not happen again in the future. We hope that the products ordered meet your satisfaction and that we will have the pleasure of seeing you again soon on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The deadlines were met, but it would have been wise to indicate on the product detail sheet that the balloons were not inflated. I will need to find a way to inflate them.
Acheteur Vérifié
purchased on 17/05/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. In the technical specifications of the product sheet, we clearly state that the balloons are delivered uninflated. This way, the balloons weigh less and space is optimized in the package, which is quite beneficial for the carbon footprint. We regret that you missed this information at the time of purchase. With the help of a pump or a mini compressor, the balloons should be quickly usable by children. We look forward to seeing you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
High-quality product.
Acheteur Vérifié
purchased on 16/05/2023
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3
/5
★★★☆☆
A lot of difficulties entering my address in Paris: the postal code was not accepted. No way to reach someone by phone. Then the order, payment, and delivery went very well.
Acheteur Vérifié
purchased on 17/05/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that you encountered difficulties on our site. We invite you, if you wish, to explain the problem to us more specifically by writing to [email protected]. In a logic of continuous improvement, we want to know more to correct any dysfunction. We are pleased to read that the rest of the ordering process went smoothly. We hope that your order fully satisfies you and that you will come back to see us soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
The order on the site went very well. The delivery was fast. BUT once unpacked to assemble the table, surprise! The legs do not screw into the table! Customer service is slow and has not yet responded to our complaint. It's been over a week...
Acheteur Vérifié
purchased on 15/05/2023
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2
/5
★★☆☆☆
Part of the furniture arrived broken, professional utility furniture, I am still waiting for a response from customer service, which is taking a long time for products at this price. Disappointed!
Acheteur Vérifié
purchased on 02/05/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry that your order arrived damaged, and we fully understand your dissatisfaction. Our customer service has received your return request and will contact you shortly to provide a satisfactory solution. Our staff was on leave during the Ascension Bridge, which explains a slightly longer processing time than usual. We thank you in advance for your patience regarding our customer service team and hope you will give us a second chance by returning to see us soon on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The delivery person left the packages in front of the building entrance without notifying a staff member of the collective daycare, even though there are 4 intercoms available. The packages could have been picked up by anyone passing by.
Acheteur Vérifié
purchased on 02/05/2023
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Answer from Wesco
Hello and thank you for bringing this information to our attention. Indeed, the delivery person lacked communication, and this could have been detrimental. We regret this situation, which tarnishes our image and calls into question all the seriousness we put into the preparation and delivery of each order. We are reporting this issue to the concerned carrier so that the situation does not happen again in the future. We thank you for your loyalty and hope to have the opportunity to see you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
I am very disappointed. I received my item in a terrible state!!
Acheteur Vérifié
purchased on 03/05/2023
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Answer from Wesco
Hello and thank you for taking the time to alert us in this way. We are sincerely sorry that your order arrived unusable and we apologize for that. We invite you to file a complaint with our customer service at [email protected] (including a photo of the defective item). Our team will provide you with a solution as soon as possible. We hope that you will remain loyal to our brand despite everything and that we will have the pleasure of seeing you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
You send the survey before the ordered products!!!!
Acheteur Vérifié
purchased on 04/05/2023
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3
/5
★★★☆☆
Very solid and pretty... Too bad the item arrived with scratches on the top of the tray given the price. I would have liked the benches to fit under the table for storage.
Acheteur Vérifié
purchased on 28/04/2023
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3
/5
★★★☆☆
The packages were opened as soon as they arrived.
Acheteur Vérifié
purchased on 30/04/2023
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Answer from Wesco
Hello and thank you for sharing your feedback with us. WESCO places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. This information has been passed on to the carrier to prevent it from happening again. We hope that your loyalty to WESCO will not be affected and we would be very happy to see you again next time on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Very good site but still expensive! however, the carrier is to be avoided! a disaster, does not go to the customer's home, he does not want to leave his truck alone, what a joke, and what about me leaving the kids alone? not at all happy with the carrier HEPPNER and it's not the first time. I am not ready to recommend.
Acheteur Vérifié
purchased on 22/04/2023
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read about your disappointment. We understand your dissatisfaction; however, our General Terms of Sale state that delivery is made to the foot of the door (building or house). The delivery drivers are therefore not authorized to deliver upstairs. Despite the delivery, we hope that the products ordered bring you complete satisfaction and that you will give us a second chance by visiting us again soon at http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Hello, I have always been satisfied with your products. But this time, I was disappointed with the activity table. The assembly is complicated, not all the holes were drilled, two slats were too short. For the price it costs, I think the table could have been assembled in advance except for the legs. Best regards, Odile Thomassey.
Acheteur Vérifié
purchased on 16/04/2023
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3
/5
★★★☆☆
Easy navigation on the site, the assembly videos are interesting. Fast delivery but beware, no protective packaging for transport which can cause damage to the products.
Acheteur Vérifié
purchased on 25/02/2023
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2
/5
★★☆☆☆
4 days waiting for a GLS carrier to finally have my package delivered to my mailbox.... I am a childminder and for my 4 little ones (and their parents) it is difficult to understand that we are stuck inside because a carrier does not do their job. If I recommend Wesco, it will be on the condition that the package is sent to a relay point. Now I hope these balls will last longer than the glitter balls we bought 4 years ago for our association.
Acheteur Vérifié
purchased on 08/02/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. When creating your profile on our site, you registered as a childcare structure. However, for this type of client, we only offer delivery by carrier. According to the information we have, your order was indeed delivered on the desired date. If for a future order you prefer to opt for delivery to a parcel relay, simply send us an email at [email protected] and we will modify your profile type. We hope to see you again soon on our site and wish you many hours of play with the balls. Have a nice day.
2
/5
★★☆☆☆
Regarding the site, nothing to say except that if a product is not available, it should be indicated. As for the item, nothing to say except that my order dates back to November 22 and I only received the missing item the day before yesterday (February 23) without any apology, gift, or additional item for the wait or inconvenience caused, despite having followed up with them. Moreover, Wesco sent me emails indicating delivery times or receipt dates that were not respected. A shame!!! I will not recommend and I do not recommend it. Not even a commercial gesture. Nothing.
Acheteur Vérifié
purchased on 30/11/2022
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