Reviews Wesco

There was a problem with the delivery. We are 2 agents working in a mobile relay, so there is not always staff present in the relay offices. The delivery was scheduled between Tuesday the 13th and Thursday the 15th. I also requested that we be called beforehand. I did not receive a call and the delivery arrived a day earlier, on Monday the 12th in the morning when no staff member was present (as they were working elsewhere). A childminder present in the premises (with our permission) wanted to help by accepting the delivery, but the delivery person spoke rudely to her, using the informal 'tu', because he wanted a stamp on his delivery note. (The childminder, not being an employee of the relay, could not provide it). This delivery outside the scheduled delivery dates therefore created difficulties.

The deadlines were met, but it would have been wise to indicate on the product detail sheet that the balloons were not inflated. I will need to find a way to inflate them.

High-quality product.

A lot of difficulties entering my address in Paris: the postal code was not accepted. No way to reach someone by phone. Then the order, payment, and delivery went very well.

The order on the site went very well. The delivery was fast. BUT once unpacked to assemble the table, surprise! The legs do not screw into the table! Customer service is slow and has not yet responded to our complaint. It's been over a week...

Part of the furniture arrived broken, professional utility furniture, I am still waiting for a response from customer service, which is taking a long time for products at this price. Disappointed!

The delivery person left the packages in front of the building entrance without notifying a staff member of the collective daycare, even though there are 4 intercoms available. The packages could have been picked up by anyone passing by.

I am very disappointed. I received my item in a terrible state!!

You send the survey before the ordered products!!!!

Very solid and pretty... Too bad the item arrived with scratches on the top of the tray given the price. I would have liked the benches to fit under the table for storage.

The packages were opened as soon as they arrived.

Very good site but still expensive! however, the carrier is to be avoided! a disaster, does not go to the customer's home, he does not want to leave his truck alone, what a joke, and what about me leaving the kids alone? not at all happy with the carrier HEPPNER and it's not the first time. I am not ready to recommend.

Hello, I have always been satisfied with your products. But this time, I was disappointed with the activity table. The assembly is complicated, not all the holes were drilled, two slats were too short. For the price it costs, I think the table could have been assembled in advance except for the legs. Best regards, Odile Thomassey.

Easy navigation on the site, the assembly videos are interesting. Fast delivery but beware, no protective packaging for transport which can cause damage to the products.

4 days waiting for a GLS carrier to finally have my package delivered to my mailbox.... I am a childminder and for my 4 little ones (and their parents) it is difficult to understand that we are stuck inside because a carrier does not do their job. If I recommend Wesco, it will be on the condition that the package is sent to a relay point. Now I hope these balls will last longer than the glitter balls we bought 4 years ago for our association.

Regarding the site, nothing to say except that if a product is not available, it should be indicated. As for the item, nothing to say except that my order dates back to November 22 and I only received the missing item the day before yesterday (February 23) without any apology, gift, or additional item for the wait or inconvenience caused, despite having followed up with them. Moreover, Wesco sent me emails indicating delivery times or receipt dates that were not respected. A shame!!! I will not recommend and I do not recommend it. Not even a commercial gesture. Nothing.

Too bad the prices are not indicated

Delivery price too high especially when buying two games at over 40€ each. Otherwise, products and services are top-notch!

The order I placed is not the one I received. After more than 3 weeks of discussions, I am offered a credit note that does not work as payment on the site. I have to write a check or make a transfer that does not work below 100 euros of order. Very very complicated for an online order. I am disappointed.

The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.

I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...

Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.

Order not received, I cannot judge ...

Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.

Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.

If there's an error, everything goes back to square one. The basket is not preserved! Complicated and unfulfilled delivery.

The site could be improved especially the user experience during checkout

It is unfortunate that we were not informed of the delivery day or the time slot. I was leaving when the delivery arrived.

The customer service assured me that I would receive the gift card just after payment, which was not the case at all, I had to call customer service and create a fake gift card. The gift card is not practical to create at all.

A bit long delay, and one item is not as described (orange paint instead of black)

Many bugs on the site, complicated navigation

The site: very good Delivery: average, everything was in stock according to the site and the quote, I had specified that the delivery should arrive before 23/12, it took more than a week with the carrier to arrive in 3 parts before 23/12 and in January. Some products are really borderline or even unsatisfactory in quality for intensive use in a nursery by many children.

I just received my bunk beds yesterday, one defective, no protection inside the box. I hope they will resolve this and replace it as soon as possible.

Back to our expenses!!!

No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.

For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.

I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...

Hello, I requested a home delivery on a specific date which was not respected, now it has been delivered to a pickup point and I have to manage to go get it even though I am not driving.

The site is not clear!

Hello, one toy arrived broken, it's the tower in bio-resin. Too bad there is no gift wrapping option! The rest is okay.