Reviews Wesco

Regarding the ordered product, nothing to say but I am very disappointed regarding the delivery because for an order placed on a Thursday having paid €14.90 for express delivery in 24h, the package only arrived on Monday! And when we ask for explanations and a refund of the delivery costs from customer service, there is no one and no response! Really not serious! Therefore, this is the first and last time I will use this site because there are much cheaper and much more serious options elsewhere.

Product received with a lot of delay, 1 and a half months after the order without any communication about it. When I contacted customer service for news: quick response and zero excuses.

Since I became a customer at Wesco, this is the first time I am very disappointed with my order. Not because of the product or quality but because of the lack of communication. Indeed, an order placed on 27/07 received on 10 September....... that's a long time especially when it's for my professional activity. A commercial gesture on a future order would have been appreciated.

Delivery deadlines not met and customer service unreachable. The item failed me for my child's return to school and no commercial gesture was proposed to apologize for the inconvenience. I will not place any more orders with this company.

I ordered on 02 09 19 and received it on 12 09 19. I find that a bit long.

Very disappointed with the delivery! We are asked to choose a day and a time (a time slot) which I find great, so I block a morning on purpose and in the end, nothing! No visit, no news... I call several times but all the advisors are busy so I send an email and I receive a call 3 hours later while I have left home.. And then I am offered a delivery not before the next day and I am told that one package out of the 2 is missing... Anyway... Disappointed

Had to contact customer service because the order was not received, it had never been sent. Package poorly packed and damaged upon receipt. For the price a bit disappointing

Delivery too late, very disappointed

I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time

I never received my package

I did not receive the missing baby bouncer despite my complaint

Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.

I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...

Order never delivered by the carrier and Wesco completely shifts the blame onto them. A complaint was made to the company responsible for the delivery but so far no news. The least they could do is issue a refund!

One month delay

Order waited 2 months, no updates on delivery information. No phone appointment in advance, mediocre product packaging, unpleasant carrier.... In short, product more expensive compared to the market for a service at this level, I will not order anything again.

The delivery from this site is a nightmare... order canceled by Wesco without reason or notifying me, then delivery scheduled by the delivery person on a different day than the chosen day. In short, I took 2 days off to never receive my item... I ended up canceling my order! I am also very disappointed with the customer service which is not attentive at all. Too bad because the products seem to be of very good quality

Great site! If you want a quality product, I recommend this site

On May 16. Package left in the hall of my building, I was not notified. A part of the order was missing

Disappointed !!!! supposedly scheduled delivery option ???? my package arrived 3 days earlier than I requested (I was on vacation) and especially it was delivered to a neighbor I do not know! BRAVO !!!!!!!!

GLS announced that my package was delivered on May 2, it is now May 13 and I still have nothing... It's for the nursery, Mother's Day, and it's delaying many activities.

I ordered and paid for two identical items on the same day and I only received 1 in a huge box, I am totally disappointed

I received an item that does not match the photo! I ordered a mug for a little boy and received one for a little girl. I wrote to customer service this weekend and still no response. I will not order from them again.

3 bibs showing defects out of 7. Customer service was firm when I called

Very disappointed. no dimensions indicated, I ended up with something that will not be useful to me

The product ordered does not meet my expectations at all. The duvet cover turns at the same time as the child during sleep. No means of attachment to the mattress. Upon checking, the description on the site is not clear and can mislead the consumer. Second unpleasant surprise, the return is at the buyer's expense. When you see the dimensions of the package sent for just a duvet and a pillow, it is very discouraging regarding the use of the after-sales service. As a daycare director (I ordered privately), I will not fail to communicate this fact to my professional network.

Very disappointed with certain items, particularly regarding safety (a toy that breaks in a child's mouth!!)

Terrible!!! Very mediocre product, borderline dangerous, we received it and threw it in the trash immediately! A shame!!! How can a scrupulous seller be allowed to sell such dangerous crap for a baby!!! A real scam!!! Stay away!!!!

Happy with the rug but extremely shocked by the delivery times and conditions. I finally receive it after 3 weeks of waiting and decades of surcharges to the carrier Heppner. Catastrophic!!

The dimensions do not match the description. Too bad, even when writing to them they don't want to know anything.

Hello, I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.

Order that was supposed to arrive between March 12 and 14, 2019, ultimately after 2 calls it arrives only on the 20th and it's not the right item. In the end, I have to fill out a form where there is a 15-day delay for processing and to find out if I can get a new one or be refunded!

Order not compliant (not the requested model) and obligation to pay to return the material

Good product but zero on the delivery side

Following an order placed on the site, I am very disappointed. One expects a minimum given the price charged. Order placed for a wooden kitchen set. Many problems with all the items received: one piece where there were no screws, another received yellowed when it is supposed to be new, another piece that had 2 identical sides making it impossible to assemble, and finally one last piece that my husband had to fix because it did not fit together properly. And the worst part is that once the customer service was contacted, they sent the missing parts to a different address. It's a shame. One expects quality products but that is not the case. Customer service did do what was necessary, but it required patience.

Never again, the delivery person didn't even call me, I pay delivery fees to be delivered at home and they put a relay point instead, so I'm not nearby and of course Wesco can't do anything, I will never order there again

Very disappointed, the colors of the beads do not match the sales photo.

The package was in poor condition! Clearly already opened

I stumbled upon this site by chance.

Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)