/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am shocked by the lack of professionalism of your delivery system, their handling of ongoing operations and those completed on their site, and the contact with their delivery person. The package was supposed to be delivered on the 20th, a call from the delivery person that we missed (no message). The reason for non-delivery on the site, additional address needed... We made a second delivery request (same address, we only have one). The delivery was supposed to be made on the GLS site on the 23rd. I called the delivery person who told me he had not loaded anything, had not found our address on his GPS on the 20th, citing a different but nearby address, namely 'chemin du pont de la cagne' instead of our address 'chemin de la Cagne'. Nothing yesterday on the package tracking site. I tried to call GLS without success after an endless wait. This morning, a call from the delivery person who was downstairs at my place (apparently he must have changed GPS or entered the correct address) and refused to come up to my place with a 13m3 utility vehicle, a sloped concrete path that all delivery people take (yesterday a 16m3 came to deliver me a desk). I mentioned to the delivery person that I had a caravan at home, which he could see, and he told me verbatim in a tone from the beginning bordering on correction and this time aggressive 'well do you want your package yes or no.....' By the time I went down to meet him, my package was left at the entrance of the path and he was already turning around. I did not electronically sign any delivery slip, the coronavirus was mentioned by the window while turning around, which may be a precautionary measure that I understand. Going on the GLS site this morning, all delivery operations are validated for the 24th, including that the package was at the delivery agency yesterday, for an email from them dated May 20: Thank you for your trust. Your package 00DDLE58 will be delivered on the specified date March 23, 2020 at this address*: 3900 CHEMIN DE LA CAGNE 06640 ST JEANNET France Same address, same delivery person. It is possible that I am the only one reporting this kind of inconvenience, but if not, it would be good to report these inconveniences to GLS. Best regards, Y.
Acheteur Vérifié
purchased on 14/03/2020
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Answer from Wesco
Hello and thank you for taking the time to evaluate your purchase and your feedback on your experience. Your comment contains private information (personal address). It has therefore not been published.
1
/5
★☆☆☆☆
Delivery was two months late. They are not friendly on the phone. No response to questions.
Acheteur Vérifié
purchased on 22/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction. Unfortunately, the item you chose has attracted the interest of many people. Our team has done everything possible to restock our inventory and deliver to you as quickly as possible. We apologize for the inconvenience caused. We hope that this product meets your expectations and brings you complete satisfaction.
1
/5
★☆☆☆☆
Only a small part of the order was delivered... no response from customer service
Acheteur Vérifié
purchased on 16/03/2020
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. The rest of your order will be sent to you in the coming days. During this unprecedented period, delivery times will be a bit longer, but you will be delivered. We thank you for your patience and hope to see you again soon on our site. Take care of yourself and your loved ones.
1
/5
★☆☆☆☆
Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!
Acheteur Vérifié
purchased on 16/02/2020
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Answer from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service has taken your request into account and is doing what is necessary for your refund to be processed as soon as possible.
1
/5
★☆☆☆☆
I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed
Acheteur Vérifié
purchased on 18/02/2020
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Answer from Wesco
Hello and thank you for your comment. We apologize for the delivery delay longer than that announced on the site. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has been informed of this situation and has taken measures to ensure that your package is delivered to you as soon as possible.
1
/5
★☆☆☆☆
White rug arrived with stains, borderline for a price of over 100 euros
Acheteur Vérifié
purchased on 05/02/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We are striving to take the necessary measures to ensure that this does not happen again. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
1
/5
★☆☆☆☆
A can of paint exploded all over the box! Too bad for me.
Acheteur Vérifié
purchased on 01/02/2020
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
1
/5
★☆☆☆☆
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
Acheteur Vérifié
purchased on 26/01/2020
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Answer from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
1
/5
★☆☆☆☆
Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...
Acheteur Vérifié
purchased on 08/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction. Our customer service has sent you an email to address your request as soon as possible.
1
/5
★☆☆☆☆
The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!
Acheteur Vérifié
purchased on 15/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that a part of your order was missing and we apologize for it. Our customer service has taken your complaint into account and is doing everything possible to send your paint as quickly as possible.
1
/5
★☆☆☆☆
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
Acheteur Vérifié
purchased on 11/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
1
/5
★☆☆☆☆
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
Acheteur Vérifié
purchased on 30/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
1
/5
★☆☆☆☆
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
Acheteur Vérifié
purchased on 18/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
1
/5
★☆☆☆☆
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
1
/5
★☆☆☆☆
Item received not compliant with the order placed. And no response to complaints
Acheteur Vérifié
purchased on 07/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We have taken your request into account and apologize for the error on the product. However, we are waiting to receive the photos of what you received. Please do not hesitate to contact our customer service to process your request.
1
/5
★☆☆☆☆
Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!
Acheteur Vérifié
purchased on 05/12/2019
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Answer from Wesco
Hello. Thank you for your comment and we are sorry to hear that part of your order was missing. Our customer service has taken your request into account and will process it as soon as possible to regularize your situation.
1
/5
★☆☆☆☆
Poorly organized.
Acheteur Vérifié
purchased on 21/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We strive to meet all your expectations and work daily to provide complete satisfaction to each of you. Sometimes, there are unforeseen circumstances. However, we hope that your order has brought you complete satisfaction.
1
/5
★☆☆☆☆
We can't reach them by phone
Acheteur Vérifié
purchased on 15/12/2019
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Answer from Wesco
Hello. We thank you for your comment and are sorry that you had difficulties reaching our customer service. In such cases, we invite you to send an email to alert us of your situation. It will definitely be read by our service and you will be contacted.
1
/5
★☆☆☆☆
Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.
Acheteur Vérifié
purchased on 10/11/2019
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Answer from Wesco
Hello Mrs. Loiseau, We thank you for taking the time to leave your opinion. We are sorry to read your dissatisfaction. Please know that half of our catalog offers Wesco products and that 98% of our suppliers are European and thus, only 2% have a dimension outside Europe. Your choice was indeed on products selected by Wesco that meet our uncompromising quality standards. Did you know that all products sold by Wesco are certified? Thus, you can be assured that your items will bring joy to children.
1
/5
★☆☆☆☆
Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.
Acheteur Vérifié
purchased on 12/12/2019
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Answer from Wesco
Hello and thank you for your comment. We are sorry to hear that your order was damaged. Our customer service has taken your request into account and is taking the necessary steps to replace the broken bottle and the missing one. We hope your new paints will bring you complete satisfaction.
1
/5
★☆☆☆☆
A long story, you can move a truck to deliver an order that is actually just a catalog and a letter telling me that my toy is actually not available. I received it 3 weeks later after several complaints, I received my order.
Acheteur Vérifié
purchased on 08/11/2019
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1
/5
★☆☆☆☆
The item I received did not match the item in the catalog at all. Customer service acknowledged their mistake. I requested a refund due to their error and received a credit note. So I am not very happy.
Acheteur Vérifié
purchased on 06/11/2019
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Answer from Wesco
Hello, thank you for your feedback. Sometimes errors occur. We have processed the refund for your order and hope we have met your expectations.
1
/5
★☆☆☆☆
Navigation on the site is okay. Delivery a bit long. And there was an error on the order, a speaker instead of a Tibetan bowl!
Acheteur Vérifié
purchased on 06/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
1
/5
★☆☆☆☆
Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!
Acheteur Vérifié
purchased on 03/11/2019
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Answer from Wesco
Hello, we thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. To apologize, our customer service offered you compensation on your order. We hope that this has brought you complete satisfaction.
1
/5
★☆☆☆☆
No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.
Acheteur Vérifié
purchased on 12/11/2019
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Answer from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
1
/5
★☆☆☆☆
Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, small accidents can happen and we apologize for that. You placed your order on November 25, you received your item on November 28. You sent us a first email on the 28th to request a replacement. We processed your email on the 29th and proceeded with a new shipment while responding to you. You also sent us three messages on our Facebook page on the 29th lamenting our lack of responsiveness and attention and threatening to tarnish our reputation. We responded to your messages sincerely and within minutes. I regret to say that your comment seems unfair to me. That said, we completely understand your disappointment regarding the receipt of the first package and we apologize for this inconvenience.
1
/5
★☆☆☆☆
I received my packages wrapped in a patchwork of boxes held together by tape in all directions.
Obviously, a good quantity of my order was missing, namely 22 packs of plasticine received out of 30 paid for and 17 balls received out of 20 paid for;
The modeling clay packs were damaged from being mishandled during transport.
I tried to call Wesco but no one answered.
I sent an email without a response for now (3 days ago).
Acheteur Vérifié
purchased on 15/11/2019
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1
/5
★☆☆☆☆
Chairs arrived just wrapped in thin plastic, not even bubble wrap, and without cardboard packaging. One of the chairs was broken at a corner. I returned the product.
Acheteur Vérifié
purchased on 10/11/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, it happens that the product is not treated with enough care during its journey. We hope that the new chair sent to you will meet your satisfaction.
1
/5
★☆☆☆☆
I did not receive the ordered model (White, received gray) and my email went unanswered... When it comes to reaching you by phone... mission impossible! It's not a big deal for you, we've already paid!
Acheteur Vérifié
purchased on 22/09/2019
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Answer from Wesco
Hello and thank you for your feedback. The changing mat intended for this changing table is indeed gray. We apologize for any possible confusion in our presentation. Furthermore, we have no record of your complaint. If the color of the mat does not suit you, we invite you to contact us by email at [email protected] so that we can proceed with a refund.
1
/5
★☆☆☆☆
Still waiting for a lost package... I absolutely need it for November 25th and customer service: 0 except to tell me they will find this package but when!!?? I would have imagined that they would have been more accommodating with the nurseries!!! Too bad Mathou will have better quality service and instead of searching they would have resent me the package (value 29€...)
Acheteur Vérifié
purchased on 02/11/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we took to send you your order, the transport did not go according to our quality requirements. We are sorry. Our carrier did not give us the information and we have no trace of a complaint from you. Your finger guard is being shipped Express from our workshop this week so that you receive it on time. If you have any issues, please do not hesitate to contact our customer service at [email protected] so that we can meet your needs. Finally, we see competition as an opportunity. Together, and thanks to you, we become better.