/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
Acheteur Vérifié
purchased on 11/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
1
/5
★☆☆☆☆
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
Acheteur Vérifié
purchased on 30/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
1
/5
★☆☆☆☆
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
Acheteur Vérifié
purchased on 18/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
1
/5
★☆☆☆☆
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
1
/5
★☆☆☆☆
Item received not compliant with the order placed. And no response to complaints
Acheteur Vérifié
purchased on 07/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We have taken your request into account and apologize for the error on the product. However, we are waiting to receive the photos of what you received. Please do not hesitate to contact our customer service to process your request.
1
/5
★☆☆☆☆
Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!
Acheteur Vérifié
purchased on 05/12/2019
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Answer from Wesco
Hello. Thank you for your comment and we are sorry to hear that part of your order was missing. Our customer service has taken your request into account and will process it as soon as possible to regularize your situation.
1
/5
★☆☆☆☆
Poorly organized.
Acheteur Vérifié
purchased on 21/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We strive to meet all your expectations and work daily to provide complete satisfaction to each of you. Sometimes, there are unforeseen circumstances. However, we hope that your order has brought you complete satisfaction.
1
/5
★☆☆☆☆
We can't reach them by phone
Acheteur Vérifié
purchased on 15/12/2019
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Answer from Wesco
Hello. We thank you for your comment and are sorry that you had difficulties reaching our customer service. In such cases, we invite you to send an email to alert us of your situation. It will definitely be read by our service and you will be contacted.
1
/5
★☆☆☆☆
Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.
Acheteur Vérifié
purchased on 10/11/2019
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Answer from Wesco
Hello Mrs. Loiseau, We thank you for taking the time to leave your opinion. We are sorry to read your dissatisfaction. Please know that half of our catalog offers Wesco products and that 98% of our suppliers are European and thus, only 2% have a dimension outside Europe. Your choice was indeed on products selected by Wesco that meet our uncompromising quality standards. Did you know that all products sold by Wesco are certified? Thus, you can be assured that your items will bring joy to children.
1
/5
★☆☆☆☆
Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.
Acheteur Vérifié
purchased on 12/12/2019
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Answer from Wesco
Hello and thank you for your comment. We are sorry to hear that your order was damaged. Our customer service has taken your request into account and is taking the necessary steps to replace the broken bottle and the missing one. We hope your new paints will bring you complete satisfaction.
1
/5
★☆☆☆☆
A long story, you can move a truck to deliver an order that is actually just a catalog and a letter telling me that my toy is actually not available. I received it 3 weeks later after several complaints, I received my order.
Acheteur Vérifié
purchased on 08/11/2019
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1
/5
★☆☆☆☆
The item I received did not match the item in the catalog at all. Customer service acknowledged their mistake. I requested a refund due to their error and received a credit note. So I am not very happy.
Acheteur Vérifié
purchased on 06/11/2019
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Answer from Wesco
Hello, thank you for your feedback. Sometimes errors occur. We have processed the refund for your order and hope we have met your expectations.
1
/5
★☆☆☆☆
Navigation on the site is okay. Delivery a bit long. And there was an error on the order, a speaker instead of a Tibetan bowl!
Acheteur Vérifié
purchased on 06/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
1
/5
★☆☆☆☆
Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!
Acheteur Vérifié
purchased on 03/11/2019
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Answer from Wesco
Hello, we thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. To apologize, our customer service offered you compensation on your order. We hope that this has brought you complete satisfaction.
1
/5
★☆☆☆☆
No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.
Acheteur Vérifié
purchased on 12/11/2019
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Answer from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
1
/5
★☆☆☆☆
Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, small accidents can happen and we apologize for that. You placed your order on November 25, you received your item on November 28. You sent us a first email on the 28th to request a replacement. We processed your email on the 29th and proceeded with a new shipment while responding to you. You also sent us three messages on our Facebook page on the 29th lamenting our lack of responsiveness and attention and threatening to tarnish our reputation. We responded to your messages sincerely and within minutes. I regret to say that your comment seems unfair to me. That said, we completely understand your disappointment regarding the receipt of the first package and we apologize for this inconvenience.
1
/5
★☆☆☆☆
I received my packages wrapped in a patchwork of boxes held together by tape in all directions.
Obviously, a good quantity of my order was missing, namely 22 packs of plasticine received out of 30 paid for and 17 balls received out of 20 paid for;
The modeling clay packs were damaged from being mishandled during transport.
I tried to call Wesco but no one answered.
I sent an email without a response for now (3 days ago).
Acheteur Vérifié
purchased on 15/11/2019
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1
/5
★☆☆☆☆
Chairs arrived just wrapped in thin plastic, not even bubble wrap, and without cardboard packaging. One of the chairs was broken at a corner. I returned the product.
Acheteur Vérifié
purchased on 10/11/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, it happens that the product is not treated with enough care during its journey. We hope that the new chair sent to you will meet your satisfaction.
1
/5
★☆☆☆☆
I did not receive the ordered model (White, received gray) and my email went unanswered... When it comes to reaching you by phone... mission impossible! It's not a big deal for you, we've already paid!
Acheteur Vérifié
purchased on 22/09/2019
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Answer from Wesco
Hello and thank you for your feedback. The changing mat intended for this changing table is indeed gray. We apologize for any possible confusion in our presentation. Furthermore, we have no record of your complaint. If the color of the mat does not suit you, we invite you to contact us by email at [email protected] so that we can proceed with a refund.
1
/5
★☆☆☆☆
Still waiting for a lost package... I absolutely need it for November 25th and customer service: 0 except to tell me they will find this package but when!!?? I would have imagined that they would have been more accommodating with the nurseries!!! Too bad Mathou will have better quality service and instead of searching they would have resent me the package (value 29€...)
Acheteur Vérifié
purchased on 02/11/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we took to send you your order, the transport did not go according to our quality requirements. We are sorry. Our carrier did not give us the information and we have no trace of a complaint from you. Your finger guard is being shipped Express from our workshop this week so that you receive it on time. If you have any issues, please do not hesitate to contact our customer service at [email protected] so that we can meet your needs. Finally, we see competition as an opportunity. Together, and thanks to you, we become better.
1
/5
★☆☆☆☆
Very good site, very good choice of products but not very good delivery
Acheteur Vérifié
purchased on 14/10/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without.
The carrier informs us that your order should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
The carrier informs us that your order should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
1
/5
★☆☆☆☆
The delivery of my package regarding a new standard cot 130 by 54 had two issues. The first is that the delivery person did not have my precise address even though I mentioned it on my account, he could not deliver to me yesterday. The second is that my package arrived with a very damaged box. The cot is slightly damaged. I wish to send you photos. My colleagues, childminders, are waiting for my opinion on this item; I will not recommend your site to them. Mrs. Lecroisey Fabienne
Acheteur Vérifié
purchased on 29/10/2019
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1
/5
★☆☆☆☆
The delivery by Collissimo that I paid dearly for to be delivered quickly arrived three days late compared to the expected date! One of the packages was incomplete: I only received one bottle of red gouache out of the 5 bottles I paid for!!! I called to complain but couldn't reach anyone. I wrote a complaint email and still have no response after 6 days!!
Acheteur Vérifié
purchased on 25/10/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, mistakes can happen. We are sorry that we did not meet our standards but we hope that the returned item is still satisfactory for you.
1
/5
★☆☆☆☆
Chair received broken. The packaging does not protect the chair. I can't reach customer service. Otherwise, the chair meets my expectations.
Acheteur Vérifié
purchased on 20/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
1
/5
★☆☆☆☆
I never received the order and the refund is taking a long time...
Acheteur Vérifié
purchased on 02/09/2019
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Answer from Wesco
Hello and thank you for your feedback. We hope you won't hold it against us and we hope to see you again soon on wesco.fr.
1
/5
★☆☆☆☆
I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.
Acheteur Vérifié
purchased on 13/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.
1
/5
★☆☆☆☆
Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.
Acheteur Vérifié
purchased on 30/07/2019
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Answer from Wesco
Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.
1
/5
★☆☆☆☆
Order placed with 3 items available within a week. Everything was delivered 6 weeks later!!!!! And this beyond the agreement of our establishment. We will therefore have to conduct another check! Very random response, no date, no commercial gesture. Table tops scratched, anti-finger pinch cracked. My two establishments as well as those part of our group will think about another supplier.
Acheteur Vérifié
purchased on 27/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are absolutely sorry for not being as quick to deliver as we would have liked. Despite all the care we take in preparing your packages as quickly as possible, we have experienced a significant workload that explains this delay. We hope that our commercial gesture will help alleviate your disappointment and we hope to see you again soon, under better conditions.
1
/5
★☆☆☆☆
Error with the item on your part and a minimum 15-day wait for customer service processing is lamentable
Acheteur Vérifié
purchased on 19/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes an error slips in. We are sorry for not meeting our standards but still hope that the returned item suits you.
1
/5
★☆☆☆☆
Order never received because the delivery person lost the package. Wesco after-sales service took 3 weeks for a new shipment.
Acheteur Vérifié
purchased on 11/09/2019
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