/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
There was a problem with the delivery. We are 2 agents working in a mobile relay, so there is not always staff present in the relay offices. The delivery was scheduled between Tuesday the 13th and Thursday the 15th. I also requested that we be called beforehand. I did not receive a call and the delivery arrived a day earlier, on Monday the 12th in the morning when no staff member was present (as they were working elsewhere). A childminder present in the premises (with our permission) wanted to help by accepting the delivery, but the delivery person spoke rudely to her, using the informal 'tu', because he wanted a stamp on his delivery note. (The childminder, not being an employee of the relay, could not provide it). This delivery outside the scheduled delivery dates therefore created difficulties.
Acheteur Vérifié
purchased on 05/06/2023
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Answer from Wesco
Hello and thank you for taking the time to explain your situation. We regret that the delivery of your order did not go smoothly and we sincerely apologize for the inconvenience caused. We are forwarding the information to the concerned carrier so that this situation does not happen again in the future. We hope that the products ordered meet your satisfaction and that we will have the pleasure of seeing you again soon on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The deadlines were met, but it would have been wise to indicate on the product detail sheet that the balloons were not inflated. I will need to find a way to inflate them.
Acheteur Vérifié
purchased on 17/05/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. In the technical specifications of the product sheet, we clearly state that the balloons are delivered uninflated. This way, the balloons weigh less and space is optimized in the package, which is quite beneficial for the carbon footprint. We regret that you missed this information at the time of purchase. With the help of a pump or a mini compressor, the balloons should be quickly usable by children. We look forward to seeing you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
High-quality product.
Acheteur Vérifié
purchased on 16/05/2023
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3
/5
★★★☆☆
A lot of difficulties entering my address in Paris: the postal code was not accepted. No way to reach someone by phone. Then the order, payment, and delivery went very well.
Acheteur Vérifié
purchased on 17/05/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that you encountered difficulties on our site. We invite you, if you wish, to explain the problem to us more specifically by writing to [email protected]. In a logic of continuous improvement, we want to know more to correct any dysfunction. We are pleased to read that the rest of the ordering process went smoothly. We hope that your order fully satisfies you and that you will come back to see us soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
The order on the site went very well. The delivery was fast. BUT once unpacked to assemble the table, surprise! The legs do not screw into the table! Customer service is slow and has not yet responded to our complaint. It's been over a week...
Acheteur Vérifié
purchased on 15/05/2023
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2
/5
★★☆☆☆
Part of the furniture arrived broken, professional utility furniture, I am still waiting for a response from customer service, which is taking a long time for products at this price. Disappointed!
Acheteur Vérifié
purchased on 02/05/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry that your order arrived damaged, and we fully understand your dissatisfaction. Our customer service has received your return request and will contact you shortly to provide a satisfactory solution. Our staff was on leave during the Ascension Bridge, which explains a slightly longer processing time than usual. We thank you in advance for your patience regarding our customer service team and hope you will give us a second chance by returning to see us soon on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The delivery person left the packages in front of the building entrance without notifying a staff member of the collective daycare, even though there are 4 intercoms available. The packages could have been picked up by anyone passing by.
Acheteur Vérifié
purchased on 02/05/2023
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Answer from Wesco
Hello and thank you for bringing this information to our attention. Indeed, the delivery person lacked communication, and this could have been detrimental. We regret this situation, which tarnishes our image and calls into question all the seriousness we put into the preparation and delivery of each order. We are reporting this issue to the concerned carrier so that the situation does not happen again in the future. We thank you for your loyalty and hope to have the opportunity to see you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
I am very disappointed. I received my item in a terrible state!!
Acheteur Vérifié
purchased on 03/05/2023
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Answer from Wesco
Hello and thank you for taking the time to alert us in this way. We are sincerely sorry that your order arrived unusable and we apologize for that. We invite you to file a complaint with our customer service at [email protected] (including a photo of the defective item). Our team will provide you with a solution as soon as possible. We hope that you will remain loyal to our brand despite everything and that we will have the pleasure of seeing you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
You send the survey before the ordered products!!!!
Acheteur Vérifié
purchased on 04/05/2023
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3
/5
★★★☆☆
Very solid and pretty... Too bad the item arrived with scratches on the top of the tray given the price. I would have liked the benches to fit under the table for storage.
Acheteur Vérifié
purchased on 28/04/2023
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3
/5
★★★☆☆
The packages were opened as soon as they arrived.
Acheteur Vérifié
purchased on 30/04/2023
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Answer from Wesco
Hello and thank you for sharing your feedback with us. WESCO places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. This information has been passed on to the carrier to prevent it from happening again. We hope that your loyalty to WESCO will not be affected and we would be very happy to see you again next time on http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Very good site but still expensive! however, the carrier is to be avoided! a disaster, does not go to the customer's home, he does not want to leave his truck alone, what a joke, and what about me leaving the kids alone? not at all happy with the carrier HEPPNER and it's not the first time. I am not ready to recommend.
Acheteur Vérifié
purchased on 22/04/2023
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read about your disappointment. We understand your dissatisfaction; however, our General Terms of Sale state that delivery is made to the foot of the door (building or house). The delivery drivers are therefore not authorized to deliver upstairs. Despite the delivery, we hope that the products ordered bring you complete satisfaction and that you will give us a second chance by visiting us again soon at http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Hello, I have always been satisfied with your products. But this time, I was disappointed with the activity table. The assembly is complicated, not all the holes were drilled, two slats were too short. For the price it costs, I think the table could have been assembled in advance except for the legs. Best regards, Odile Thomassey.
Acheteur Vérifié
purchased on 16/04/2023
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3
/5
★★★☆☆
Easy navigation on the site, the assembly videos are interesting. Fast delivery but beware, no protective packaging for transport which can cause damage to the products.
Acheteur Vérifié
purchased on 25/02/2023
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2
/5
★★☆☆☆
4 days waiting for a GLS carrier to finally have my package delivered to my mailbox.... I am a childminder and for my 4 little ones (and their parents) it is difficult to understand that we are stuck inside because a carrier does not do their job. If I recommend Wesco, it will be on the condition that the package is sent to a relay point. Now I hope these balls will last longer than the glitter balls we bought 4 years ago for our association.
Acheteur Vérifié
purchased on 08/02/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. When creating your profile on our site, you registered as a childcare structure. However, for this type of client, we only offer delivery by carrier. According to the information we have, your order was indeed delivered on the desired date. If for a future order you prefer to opt for delivery to a parcel relay, simply send us an email at [email protected] and we will modify your profile type. We hope to see you again soon on our site and wish you many hours of play with the balls. Have a nice day.
2
/5
★★☆☆☆
Regarding the site, nothing to say except that if a product is not available, it should be indicated. As for the item, nothing to say except that my order dates back to November 22 and I only received the missing item the day before yesterday (February 23) without any apology, gift, or additional item for the wait or inconvenience caused, despite having followed up with them. Moreover, Wesco sent me emails indicating delivery times or receipt dates that were not respected. A shame!!! I will not recommend and I do not recommend it. Not even a commercial gesture. Nothing.
Acheteur Vérifié
purchased on 30/11/2022
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3
/5
★★★☆☆
Too bad the prices are not indicated
Acheteur Vérifié
purchased on 03/02/2023
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3
/5
★★★☆☆
Delivery price too high especially when buying two games at over 40€ each. Otherwise, products and services are top-notch!
Acheteur Vérifié
purchased on 05/02/2023
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2
/5
★★☆☆☆
The order I placed is not the one I received. After more than 3 weeks of discussions, I am offered a credit note that does not work as payment on the site. I have to write a check or make a transfer that does not work below 100 euros of order. Very very complicated for an online order. I am disappointed.
Acheteur Vérifié
purchased on 07/01/2023
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3
/5
★★★☆☆
The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.
Acheteur Vérifié
purchased on 23/01/2023
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3
/5
★★★☆☆
I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...
Acheteur Vérifié
purchased on 18/12/2022
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3
/5
★★★☆☆
Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.
Acheteur Vérifié
purchased on 30/12/2022
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Answer from Wesco
Hello and thank you for sharing your feedback. We are sorry if you did not feel recognized as a professional in early childhood because that is absolutely not the message we want to convey. On the contrary, at WESCO, we encourage and respect all forms of childcare to allow every child to thrive in safety and kindness. On our site, we offer payment in 4 installments if you choose to pay via Paypal. Your feedback makes us aware that this information about payment in 4 installments needs to be highlighted more on our site, and we will work on that. Finally, we invite you to find the good deals (promo codes, advantage clubs) reserved for childminders on the page https://www.wesco.fr/codes-promos.html. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
3
/5
★★★☆☆
Order not received, I cannot judge ...
Acheteur Vérifié
purchased on 20/01/2023
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3
/5
★★★☆☆
Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.
Acheteur Vérifié
purchased on 19/01/2023
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3
/5
★★★☆☆
Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.
Acheteur Vérifié
purchased on 13/12/2022
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Answer from Wesco
Hello and thank you for sharing your feedback. After investigating with our logistics service, we have several explanations that justify this exceptionally longer delivery time. When you choose your delivery date, the order is prepared in our warehouse 7 days in advance. In your case, the preparation of your order was scheduled for 12/27. However, this year our company was exceptionally closed between Christmas and New Year to allow our employees to fully enjoy this period. Therefore, your order was prepared with a few days delay and consequently, the delivery was also delayed. This is an unfortunate combination of circumstances and we hope this will not affect your loyalty to WESCO as your satisfaction remains our priority. We look forward to seeing you again soon on http://www.wesco.fr and wish you a very good day.
3
/5
★★★☆☆
If there's an error, everything goes back to square one. The basket is not preserved! Complicated and unfulfilled delivery.
Acheteur Vérifié
purchased on 08/01/2023
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3
/5
★★★☆☆
The site could be improved especially the user experience during checkout
Acheteur Vérifié
purchased on 08/01/2023
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3
/5
★★★☆☆
It is unfortunate that we were not informed of the delivery day or the time slot. I was leaving when the delivery arrived.
Acheteur Vérifié
purchased on 29/12/2022
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2
/5
★★☆☆☆
The customer service assured me that I would receive the gift card just after payment, which was not the case at all, I had to call customer service and create a fake gift card. The gift card is not practical to create at all.
Acheteur Vérifié
purchased on 09/01/2023
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Answer from Wesco
Hello and thank you for choosing WESCO to please one of your loved ones! Not being immune to a malfunction on our site, we conducted several technical verifications. The gift card was indeed sent 10 minutes after your order. Following your call 24 hours later, we resent the gift card once again. We are sorry if this process seemed complicated to you because we assure you that the gift card is a quick solution that surely brings joy! We will be very happy to see you again soon on http://www.wesco.fr and we sincerely thank you for your loyalty. Have a nice day.
3
/5
★★★☆☆
A bit long delay, and one item is not as described (orange paint instead of black)
Acheteur Vérifié
purchased on 03/01/2023
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