/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Too bad the prices are not indicated
Acheteur Vérifié
purchased on 03/02/2023
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3
/5
★★★☆☆
Delivery price too high especially when buying two games at over 40€ each. Otherwise, products and services are top-notch!
Acheteur Vérifié
purchased on 05/02/2023
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2
/5
★★☆☆☆
The order I placed is not the one I received. After more than 3 weeks of discussions, I am offered a credit note that does not work as payment on the site. I have to write a check or make a transfer that does not work below 100 euros of order. Very very complicated for an online order. I am disappointed.
Acheteur Vérifié
purchased on 07/01/2023
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3
/5
★★★☆☆
The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.
Acheteur Vérifié
purchased on 23/01/2023
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3
/5
★★★☆☆
I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...
Acheteur Vérifié
purchased on 18/12/2022
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3
/5
★★★☆☆
Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.
Acheteur Vérifié
purchased on 30/12/2022
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Answer from Wesco
Hello and thank you for sharing your feedback. We are sorry if you did not feel recognized as a professional in early childhood because that is absolutely not the message we want to convey. On the contrary, at WESCO, we encourage and respect all forms of childcare to allow every child to thrive in safety and kindness. On our site, we offer payment in 4 installments if you choose to pay via Paypal. Your feedback makes us aware that this information about payment in 4 installments needs to be highlighted more on our site, and we will work on that. Finally, we invite you to find the good deals (promo codes, advantage clubs) reserved for childminders on the page https://www.wesco.fr/codes-promos.html. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
3
/5
★★★☆☆
Order not received, I cannot judge ...
Acheteur Vérifié
purchased on 20/01/2023
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3
/5
★★★☆☆
Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.
Acheteur Vérifié
purchased on 19/01/2023
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3
/5
★★★☆☆
Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.
Acheteur Vérifié
purchased on 13/12/2022
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Answer from Wesco
Hello and thank you for sharing your feedback. After investigating with our logistics service, we have several explanations that justify this exceptionally longer delivery time. When you choose your delivery date, the order is prepared in our warehouse 7 days in advance. In your case, the preparation of your order was scheduled for 12/27. However, this year our company was exceptionally closed between Christmas and New Year to allow our employees to fully enjoy this period. Therefore, your order was prepared with a few days delay and consequently, the delivery was also delayed. This is an unfortunate combination of circumstances and we hope this will not affect your loyalty to WESCO as your satisfaction remains our priority. We look forward to seeing you again soon on http://www.wesco.fr and wish you a very good day.
3
/5
★★★☆☆
If there's an error, everything goes back to square one. The basket is not preserved! Complicated and unfulfilled delivery.
Acheteur Vérifié
purchased on 08/01/2023
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3
/5
★★★☆☆
The site could be improved especially the user experience during checkout
Acheteur Vérifié
purchased on 08/01/2023
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3
/5
★★★☆☆
It is unfortunate that we were not informed of the delivery day or the time slot. I was leaving when the delivery arrived.
Acheteur Vérifié
purchased on 29/12/2022
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2
/5
★★☆☆☆
The customer service assured me that I would receive the gift card just after payment, which was not the case at all, I had to call customer service and create a fake gift card. The gift card is not practical to create at all.
Acheteur Vérifié
purchased on 09/01/2023
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Answer from Wesco
Hello and thank you for choosing WESCO to please one of your loved ones! Not being immune to a malfunction on our site, we conducted several technical verifications. The gift card was indeed sent 10 minutes after your order. Following your call 24 hours later, we resent the gift card once again. We are sorry if this process seemed complicated to you because we assure you that the gift card is a quick solution that surely brings joy! We will be very happy to see you again soon on http://www.wesco.fr and we sincerely thank you for your loyalty. Have a nice day.
3
/5
★★★☆☆
A bit long delay, and one item is not as described (orange paint instead of black)
Acheteur Vérifié
purchased on 03/01/2023
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3
/5
★★★☆☆
Many bugs on the site, complicated navigation
Acheteur Vérifié
purchased on 06/12/2022
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on it every day, and we would like to know more about the aspects that disappointed you. Feedback from our customers is valuable for improving our practices and progressing because our only goal is your satisfaction! We hope you will give us a second chance to make a better impression by returning soon to http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The site: very good Delivery: average, everything was in stock according to the site and the quote, I had specified that the delivery should arrive before 23/12, it took more than a week with the carrier to arrive in 3 parts before 23/12 and in January. Some products are really borderline or even unsatisfactory in quality for intensive use in a nursery by many children.
Acheteur Vérifié
purchased on 09/12/2022
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2
/5
★★☆☆☆
I just received my bunk beds yesterday, one defective, no protection inside the box. I hope they will resolve this and replace it as soon as possible.
Acheteur Vérifié
purchased on 25/12/2022
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken note of your complaint and is doing what is necessary to send you a new canvas as soon as possible. We thank you in advance for your patience until then and we wish the children long hours of napping on this emblematic product of our brand for many years! We look forward to seeing you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Back to our expenses!!!
Acheteur Vérifié
purchased on 06/12/2022
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3
/5
★★★☆☆
No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.
Acheteur Vérifié
purchased on 13/11/2022
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3
/5
★★★☆☆
For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.
Acheteur Vérifié
purchased on 08/12/2022
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Answer from Wesco
Hello and thank you for your feedback. Each order is prepared with the utmost care by our teams. Therefore, we are equally disappointed when our packages are mishandled during transport. We have reported the information to our logistics department so they can get in touch with the transport provider. Meanwhile, our customer service is available at [email protected] if you wish to file a complaint regarding the stubborn stains. Our customer service will provide you with all its maintenance advice. We hope that the products will still meet your satisfaction and that we will have the opportunity to see you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...
Acheteur Vérifié
purchased on 14/12/2022
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2
/5
★★☆☆☆
Hello, I requested a home delivery on a specific date which was not respected, now it has been delivered to a pickup point and I have to manage to go get it even though I am not driving.
Acheteur Vérifié
purchased on 15/12/2022
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2
/5
★★☆☆☆
The site is not clear!
Acheteur Vérifié
purchased on 28/11/2022
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Answer from Wesco
Hello, thank you for taking the time to share your feedback with us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on this every day, and we would like to know more about the aspects that disappointed you, as it is thanks to our customers' feedback that we can improve. We still hope to see you again soon on http://www.wesco.fr. Have a good day.
2
/5
★★☆☆☆
Hello, one toy arrived broken, it's the tower in bio-resin. Too bad there is no gift wrapping option! The rest is okay.
Acheteur Vérifié
purchased on 12/12/2022
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3
/5
★★★☆☆
Quick and easy order, however very disappointed by the dull colors of the balloons. The photos are misleading.
Acheteur Vérifié
purchased on 05/12/2022
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3
/5
★★★☆☆
The order was marked as delivered, but I had not received it. The delivery address was not respected. The package was delivered to another site of the Community of Communes. Fortunately, I searched and got in touch with my colleagues, which allowed me to retrieve the order.
Acheteur Vérifié
purchased on 30/11/2022
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Answer from Wesco
Hello, we thank you for alerting us through this channel. We understand your disappointment regarding this bad delivery experience, and we apologize for the inconvenience caused. After conducting our internal investigation to understand where the problem originated, we have indeed reported this error to our carrier to ensure that this situation does not happen again. We hope that once you use the products from your order, you will be fully satisfied and that we will have the chance to see you again soon on http://www.wesco.fr. Have a good day.
3
/5
★★★☆☆
Used to quality products from WESCO in my work, I ordered with complete confidence but am ultimately very disappointed with my order.
Acheteur Vérifié
purchased on 01/12/2022
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2
/5
★★☆☆☆
The order arrived in an open plastic bag, the motor skills items were filled with black stains.
Acheteur Vérifié
purchased on 05/12/2022
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Answer from Wesco
Hello, we thank you for alerting us through this channel. The delivery conditions of your order are clearly not in line with WESCO's quality commitments, and this situation displeases us as much as it does you. We sincerely apologize for this bad experience. In order to offer you a solution, we invite you to send a complaint, accompanied by photos of the soiled mobility elements, to our customer service at [email protected]. We hope that our responsiveness and our concern to satisfy our customers will encourage you to give our site a second chance. Have a good day.
3
/5
★★★☆☆
The chalks were all broken on the first delivery, regarding the second it was better but the packaging was still open and some chalks were also broken
Acheteur Vérifié
purchased on 21/11/2022
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3
/5
★★★☆☆
Hello Product arrived in packaging
Acheteur Vérifié
purchased on 05/12/2022
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