Customer reviews of zefal.com

Very fast delivery, carefully packaged

Satisfied with the purchased products

received very quickly.

I bought some degreaser and the spray gun doesn't work very well, unlike the product which is very effective.

Luggage rack not compatible with my bike and return shipping costs at the customer's expense...

Perfect except for the delivery being too long

Lack of information about shipping date, lack of tracking control, and lack of information in general. Delivery times were not met. Package delayed. Shipping prices excessively high. I will not repeat.

Site search not always obvious but great logistical efficiency and very good product quality!

Products received on time, but a bit overpackaged for items already in their own packaging. After testing, very satisfactory quality of the bike shampoo, and I perhaps expected it to be more effective for the degreaser. Chain lubricant that matches what is sold and is easy to apply.

Satisfied with the order

My package was looted by the carrier and no recourse is possible to obtain a refund. Disappointed with the way small customers are treated at Zéfal.

satisfied with the products package received 1 day late

Satisfied. Good product and reasonable delivery time.

Perfect for the two locks purchased. However, the K-Traz Holster for carrying the lock is not sized for my electric bike: the strap that ensures vertical support and prevents any wobbling is 4 cm too short. As a result, once placed on the diagonal tube, it cannot hold the handle of the lock. At €20, the K-Traz Holster is "disappointing" at a minimum.

The product I had chosen did not meet my expectations. I received a quick refund after my product return. Kudos for the responsiveness, see you soon no doubt. Best regards,

the top tube frame bag integrates perfectly. However, even stuck in its housing, the zipper tab makes a jingling noise against the zipper mechanism...pppfffff

Package ordered 2 weeks ago and still nothing. Better to order on Amazon, it's more reliable.

Tb

Product meets my expectations, fast delivery, box a bit large for this item

The material is great! However, putting such a small order in such a big box is stupid!!

Waiting for use

Smooth site, delivery as per the deadlines. Small downside on the choice of pickup points.

The pump is not working

The goods have not yet arrived. I am very dissatisfied

Products received quickly. Serious site

Excellent quality.

Perfect but paying 8 euros for shipping 4 bottle nipples sent in a letter is still excessive.

Satisfactory shopping experience. Fast delivery.

Perfect

The basket support for the Zefal basket is failing. Very poor quality product replaced by a Decathlon support which does the job very well. Moreover, I made a request to return the material and I am asked to return it at my expense. Conclusion: Zefal to avoid

The phone case received is not tailored for the iPhone 14 despite the information indicated on the site. I do not recommend.

The items are good. Fair price but for items produced in Europe. How dare you sell such expensive products, put blue, white, and red flags all over your site and label your products as 'made in china'??? Are you mocking your customers? There is deception regarding the merchandise. It was a pleasure, I will turn to your competitors for my next orders.

I ordered a rear rack on the zefal.com website. The site states that orders are shipped approximately 48 hours after the order is placed; this suited me as I needed a new rack quickly, my bike being my main vehicle and needing to leave fairly soon for a trip. I placed the order before August 15, my bank account was debited immediately. I waited about ten days before contacting customer service, telling me that the service might be reduced during the summer; this first email went unanswered. I contacted customer service again about fifteen days after the order, and I received no response. Three weeks later, I finally managed to get someone on the phone who told me that it was normal, orders would only ship towards the end of the first week of September. The person did not take my name, and I still have not received any written response from customer service. In the end, I had to buy another rack from a competitor, which was delivered about fifteen days after I had left. This is really not serious and I don't think I will go through this company again; it's a shame because I am a more than confirmed cyclist, literally living with my bike - I have already started to create very bad press in my family (we are all cyclists) and in my cycling associations...

Good products matching the description. Package shipping ok

Fast delivery time satisfied with everything