Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
Good product but contrary to what is indicated on the site, the frame pouch is too small for a standard size smartphone (iPhone 14 pro max). You have to force the zipper to close. It lacks two good cm in length.
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Response from zefal.com
Hello Thomas,
We sincerely thank you for your feedback regarding the Z Adventure T1. We are glad that you found the product good, but we also take note of your comment to try to improve our descriptions in the future. Our tests were done with the majority of phones, but the "Pro Max" models are a bit outside the standards.
We would be happy to welcome you again to our store and hope that your next experiences will be completely satisfactory.
Best regards,
The zefal.com team
G
Georges B.
Rating: 4 out of 5
following a purchase from 25/08/2026
Very fast delivery, carefully packaged
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C
Claude R.
Rating: 4 out of 5
following a purchase from 15/08/2026
Satisfied with the purchased products
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Patrick P.
Rating: 4 out of 5
following a purchase from 06/08/2026
received very quickly.
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Jean-Marc G.
Rating: 4 out of 5
following a purchase from 11/07/2026
I bought some degreaser and the spray gun doesn't work very well, unlike the product which is very effective.
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Jean Michel M.
Rating: 4 out of 5
following a purchase from 12/07/2026
Perfect except for the delivery being too long
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B
Bertrand J.
Rating: 4 out of 5
following a purchase from 05/07/2026
Site search not always obvious but great logistical efficiency and very good product quality!
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Emile D.
Rating: 4 out of 5
following a purchase from 30/06/2026
Products received on time, but a bit overpackaged for items already in their own packaging. After testing, very satisfactory quality of the bike shampoo, and I perhaps expected it to be more effective for the degreaser. Chain lubricant that matches what is sold and is easy to apply.
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Olivier G.
Rating: 4 out of 5
following a purchase from 27/06/2026
Satisfied with the order
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Jean Paul H.
Rating: 4 out of 5
following a purchase from 21/06/2026
satisfied with the products package received 1 day late
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Wattha S.
Rating: 4 out of 5
following a purchase from 17/06/2026
Satisfied. Good product and reasonable delivery time.
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Thierry A.
Rating: 4 out of 5
following a purchase from 05/06/2026
Perfect for the two locks purchased. However, the K-Traz Holster for carrying the lock is not sized for my electric bike: the strap that ensures vertical support and prevents any wobbling is 4 cm too short. As a result, once placed on the diagonal tube, it cannot hold the handle of the lock. At €20, the K-Traz Holster is "disappointing" at a minimum.
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Serge L.
Rating: 4 out of 5
following a purchase from 24/05/2026
The product I had chosen did not meet my expectations. I received a quick refund after my product return. Kudos for the responsiveness, see you soon no doubt. Best regards,
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Pierre L.
Rating: 4 out of 5
following a purchase from 19/05/2026
the top tube frame bag integrates perfectly. However, even stuck in its housing, the zipper tab makes a jingling noise against the zipper mechanism...pppfffff
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A
Alain D.
Rating: 4 out of 5
following a purchase from 26/04/2026
Tb
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Elisabeth L.
Rating: 4 out of 5
following a purchase from 17/04/2026
Product meets my expectations, fast delivery, box a bit large for this item
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David P.
Rating: 4 out of 5
following a purchase from 15/04/2026
The material is great! However, putting such a small order in such a big box is stupid!!
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Response from zefal.com
Hello David, we thank you for your positive feedback on the quality of our material. We take your comment regarding the packaging into account and we will work to improve our logistics in order to reduce the environmental impact.
B
Baptiste S.
Rating: 3 out of 5
following a purchase from 06/04/2026
Not in line with my expectations.
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B
Bruno D.
Rating: 4 out of 5
following a purchase from 02/04/2026
Waiting for use
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Christophe C.
Rating: 4 out of 5
following a purchase from 15/03/2026
Smooth site, delivery as per the deadlines. Small downside on the choice of pickup points.
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Julien P.
Rating: 3 out of 5
following a purchase from 11/03/2026
The package arrived slightly open.
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Response from zefal.com
Hello Julien,
Thank you for taking the time to share your feedback. We are sorry to hear that your package arrived slightly open. This does not meet our quality standards. We appreciate your feedback and will review it to improve our services. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Zefal team
Z
Zhenyu C.
Rating: 3 out of 5
following a purchase from 19/02/2026
Overall the shopping experience was good. A couple of feedbacks: 1. The shipping for these nozzles I ordered was way too expensive. The reason I bought them was the original one broken down just in one year. 2. The customer service provided me the wrong nozzle after I inquired where I could get the replacement nozzles. Fortunately I checked the pictures closely and chose the different one at my own risk.
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Response from zefal.com
Dear Zhenyu,
Thank you for taking the time to share your feedback on your shopping experience on our website. We are delighted to hear that you found your experience to be positive overall, but we sincerely regret the inconvenience caused regarding the delivery charges and the confusion with your nozzle order. Your comments are valuable and will help us improve our services. Please do not hesitate to contact us directly for any future assistance.
Kind regards,
The Zéfal team
J
Jean Michel C.
Rating: 4 out of 5
following a purchase from 14/02/2026
Products received quickly. Serious site
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Loïc G.
Rating: 4 out of 5
following a purchase from 24/11/2025
Excellent quality.
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Claire H.
Rating: 4 out of 5
following a purchase from 24/10/2025
Perfect but paying 8 euros for shipping 4 bottle nipples sent in a letter is still excessive.
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Claude N.
Rating: 4 out of 5
following a purchase from 07/10/2025
Satisfactory shopping experience. Fast delivery.
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Jean Michel C.
Rating: 4 out of 5
following a purchase from 02/10/2025
Perfect
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Olivier M.
Rating: 3 out of 5
following a purchase from 12/09/2025
Not seeing my order arrive and especially having no tracking email, I called. No phone number on the site. Thank you Google. I leave a message for someone to call me back. They don't do it. I call back and I'm told they forgot to take care of my order but they will do it right away. I request express shipping to make up for it. Nope.
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Response from zefal.com
Hello Olivier,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you encountered difficulties with the tracking of your order and our customer service. Due to a stock error, a product blocked the order and we have taken the necessary steps to find the missing reference. Your feedback is valuable and we will work to improve these points.
Best regards,
The Zefal team
A
Anne F.
Rating: 3 out of 5
following a purchase from 18/05/2025
Hard to conceive that delivery does not happen abroad, or at least in Europe
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M
Mathias F.
Rating: 4 out of 5
following a purchase from 07/04/2025
Good products matching the description. Package shipping ok
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M
Marie Claire P.
Rating: 4 out of 5
following a purchase from 24/08/2025
Fast delivery time satisfied with everything
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