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L
Rating: 2 out of 5
"Mediocre delivery: plant arrived out of its pot and damaged. For the price, I expected the packaging to secure the plant better. Very disappointing."
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Customer reviews of Zoanthus.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 14 233 published reviews
Summary of reviews
The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Reviews 2 and 3 stars
Reset filtersV
Rating: 2 out of 5
Especially with a medication where every hour counts, it is important to ensure fast shipping; unfortunately, it arrived over 1 week later than described.
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A
Rating: 2 out of 5
I would like all the instructions in Spanish.
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M
Rating: 3 out of 5
No return voucher when the purchased items are not suitable. The shipping and return costs are therefore more expensive than the purchased products...
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J
Rating: 3 out of 5
Hello, Beyond the quality of the products, I rate the service moderately because the delivery location was changed and dropped off in a place much further than expected. Regards
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M
Rating: 2 out of 5
The BT 400 - AQUAVIE pump that I ordered is too noisy and I request an exchange for another model.
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L
Rating: 2 out of 5
Everything was perfect, very fast and careful delivery but the cleaner ordered arrived with a crack on the body but for now it doesn't hinder the operation
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A
Rating: 2 out of 5
Package delivered,
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M
Rating: 2 out of 5
Well received good delivery
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M
Rating: 2 out of 5
Perfect
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F
Rating: 3 out of 5
Delivery time a bit long
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P
Rating: 3 out of 5
Too early to give an opinion
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G
Rating: 3 out of 5
Thank you
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A
Rating: 3 out of 5
Shipping times not in line and product arrived damaged.
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V
Rating: 2 out of 5
I received my package 5 days late
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Y
Rating: 3 out of 5
Article delivered with very short drainage pipes (5cm). I have to look for tubing at a retailer. Too bad.
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C
Rating: 2 out of 5
Announcement on their site that the material is in stock and after placing the order, you are told that it is not, not very correct, and moreover received more than 7 days as announced by their email
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N
Rating: 2 out of 5
This is the 2nd time I buy salt in a bucket and my bucket arrives exploded.....
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G
Rating: 2 out of 5
A product that is restocking and takes a long time to arrive should be removed from the list and put back when it is available, not blocking a shipment until its arrival without even being sure that it will arrive! Or ship the goods and send the item later.
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J
Rating: 2 out of 5
pipe delivered very hard impossible to bend it for installation in my opinion old stock, usually with ZOANTHUS no problem with this kind of product, this one must be flexible and malleable to wish do not forget that the diameter is 16/22 for 940 liters marine aquarium very disappointed, best regards
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Y
Rating: 3 out of 5
The ordered product bottle was half open and everything spilled in the box....
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M
Rating: 3 out of 5
Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.
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J
Rating: 3 out of 5
Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.
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D
Rating: 3 out of 5
Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.
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D
Rating: 3 out of 5
I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.
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M
Rating: 2 out of 5
I am disappointed, this is not the brand of the product I ordered, I was sent another brand.
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B
Rating: 2 out of 5
My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable
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T
Rating: 2 out of 5
Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.
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C
Rating: 3 out of 5
Package delivered to another DPD pickup point, useless as always.
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P
Rating: 2 out of 5
After ordering and payment, we are informed that the delay is tripled because the product is out of stock.
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M
Rating: 3 out of 5
I am not satisfied that I cannot be delivered more than 3 boxes of filters or peat.
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F
Rating: 2 out of 5
the delivery was a disaster even if you are not to blame but paying €9 to have it 7 days later the delivery person is incompetent
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S
Rating: 2 out of 5
Hello, one of the products arrived damaged. Lack of protection. Regards
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B
Rating: 2 out of 5
Salt bucket problem exploded...
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K
Rating: 3 out of 5
Extremely fast shipping. Only small downside, one plant arrived broken.
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L
Rating: 3 out of 5
However, after a few days of testing, the skimmer has proven to be underperforming and does not connect to the app via wifi even though I created a guest line at 2.4 GHz on the router specifically for this purpose. I am returning it with second thoughts in the hope that the seller will have common sense and will not apply penalties that would only, since I have already been a customer multiple times, drive me away from this seller, considering them unreliable.
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A
Rating: 3 out of 5
Received on time but a broken tube but works
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C
Rating: 3 out of 5
Unfortunately, one of the plants in the entire order was really in bad condition... the water at the bottom was brown to indicate how bad it was... otherwise the rest was rather good
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M
Rating: 3 out of 5
Too bad the carpet was folded causing an irreversible crease.
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J
Rating: 3 out of 5
Good prices, variety of products. The only thing I see that could be improved is the delivery.
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