Zoanthus.fr consistently delivers fast shipping and on-time delivery, with many customers noting quick, well-packaged orders and careful packaging that protects items. The store stands out for reliability and efficiency, including prompt order processing, accurate fulfillment, and clear communication that makes the shopping experience smooth and predictable. Product quality and value are highlighted by well-made, compliant devices and a wide range of references at fair prices, contributing to repeated, satisfying purchases. Customers also emphasize strong customer service and a trustworthy, professional shopping experience, often recommending the store and returning for future orders.
Package sent very poorly packed and protected; the products I ordered arrived destroyed as if an elephant had stepped on them. If they do not improve the shipments and come better protected, I will not buy anything else
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Mickael P.
Rating: 2 out of 5
following a purchase from 14/12/2025
Delivery on time but I am encountering difficulties with customer service ... Exchange under warranty, no product in stock for replacement
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Roger B.
Rating: 3 out of 5
following a purchase from 18/06/2026
only long-term problem, can't find parts for the equipment they sold me........
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Mickael R.
Rating: 3 out of 5
following a purchase from 15/05/2026
very long delay, unfortunately not informed of the delay without asking for information and a catastrophic delivery by DPD
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Lars S.
Rating: 3 out of 5
following a purchase from 04/06/2026
It says free shipping 99€ but rest of eu is 159€ shipping charges should be stated clearly
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Giuseppe C.
Rating: 3 out of 5
following a purchase from 09/06/2026
Excellent very punctual recommended
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Luis D.
Rating: 3 out of 5
following a purchase from 02/06/2026
Item arrived 3 days later than guaranteed date...and pick up place was a complete mess!!
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Chris M.
Rating: 2 out of 5
following a purchase from 28/05/2026
Wrong product delivered.
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Delphine P.
Rating: 2 out of 5
following a purchase from 29/05/2026
Fast shipping but received products do not match my ordered products
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João Z.
Rating: 2 out of 5
following a purchase from 21/05/2026
Only a few days after the payment for the pond pump, and after my contact, the order was shipped. When I opened the package, the plastic debris protection grid was broken in several places, so I had to glue it.
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Alain L.
Rating: 2 out of 5
following a purchase from 18/05/2026
Hello, the product ordered had leaked in the package, I must have lost 10% of the bottle, I kept it because my fish urgently needed this treatment, that said and although I imagine that this inconvenience is to be attributed to the carrier, I don't think I will repeat the experience of a new order.
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Laurent B.
Rating: 2 out of 5
following a purchase from 07/05/2026
"Mediocre delivery: plant arrived out of its pot and damaged. For the price, I expected the packaging to secure the plant better. Very disappointing."
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Viktor S.
Rating: 2 out of 5
following a purchase from 01/05/2026
Especially with a medication where every hour counts, it is important to ensure fast shipping; unfortunately, it arrived over 1 week later than described.
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Alvaro O.
Rating: 2 out of 5
following a purchase from 05/04/2026
I would like all the instructions in Spanish.
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Marie Anne T.
Rating: 3 out of 5
following a purchase from 29/03/2026
No return voucher when the purchased items are not suitable. The shipping and return costs are therefore more expensive than the purchased products...
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Jean-Luc M.
Rating: 3 out of 5
following a purchase from 13/03/2026
Hello, Beyond the quality of the products, I rate the service moderately because the delivery location was changed and dropped off in a place much further than expected. Regards
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Maryse T.
Rating: 2 out of 5
following a purchase from 12/03/2026
The BT 400 - AQUAVIE pump that I ordered is too noisy and I request an exchange for another model.
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Loic G.
Rating: 2 out of 5
following a purchase from 11/03/2026
Everything was perfect, very fast and careful delivery but the cleaner ordered arrived with a crack on the body but for now it doesn't hinder the operation
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Alexandre L.
Rating: 2 out of 5
following a purchase from 05/03/2026
Package delivered,
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Madan A.
Rating: 2 out of 5
following a purchase from 25/02/2026
Well received good delivery
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Michel G.
Rating: 2 out of 5
following a purchase from 19/02/2026
Perfect
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Frederic P.
Rating: 3 out of 5
following a purchase from 10/02/2026
Delivery time a bit long
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Philippe L.
Rating: 3 out of 5
following a purchase from 15/02/2026
Too early to give an opinion
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Gerald F.
Rating: 3 out of 5
following a purchase from 13/02/2026
Thank you
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Alberto T.
Rating: 3 out of 5
following a purchase from 09/02/2026
Shipping times not in line and product arrived damaged.
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Valery G.
Rating: 2 out of 5
following a purchase from 02/02/2026
I received my package 5 days late
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Yves R.
Rating: 3 out of 5
following a purchase from 31/01/2026
Article delivered with very short drainage pipes (5cm). I have to look for tubing at a retailer. Too bad.
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Claude R.
Rating: 2 out of 5
following a purchase from 20/01/2026
Announcement on their site that the material is in stock and after placing the order, you are told that it is not, not very correct, and moreover received more than 7 days as announced by their email
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Noemi G.
Rating: 2 out of 5
following a purchase from 28/01/2026
This is the 2nd time I buy salt in a bucket and my bucket arrives exploded.....
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Giuseppe S.
Rating: 2 out of 5
following a purchase from 04/01/2026
A product that is restocking and takes a long time to arrive should be removed from the list and put back when it is available, not blocking a shipment until its arrival without even being sure that it will arrive! Or ship the goods and send the item later.
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Jean-Alain C.
Rating: 2 out of 5
following a purchase from 03/01/2026
pipe delivered very hard impossible to bend it for installation in my opinion old stock, usually with ZOANTHUS no problem with this kind of product, this one must be flexible and malleable to wish do not forget that the diameter is 16/22 for 940 liters marine aquarium very disappointed, best regards
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Yvan K.
Rating: 3 out of 5
following a purchase from 30/12/2025
The ordered product bottle was half open and everything spilled in the box....
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Mélissa P.
Rating: 3 out of 5
following a purchase from 29/12/2025
Could be better. The delivery was perfect, well packaged, nothing to say. However, at the price of the plants, I found better elsewhere, I got two rotten ones out of 6.
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Jeremy J.
Rating: 3 out of 5
following a purchase from 29/12/2025
Order placed, I realized a mistake I had made, so I immediately sent an email afterwards to ask them to modify it, but I received no response from them and the order was shipped the next day without modification and as of now I have no response to the emails sent since the order. Not very serious.
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David P.
Rating: 3 out of 5
following a purchase from 14/12/2025
Disappointed that an exchange is not possible in case of a purchase error and that shipping costs are to be borne by the customer in case of return.
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David Amorim A.
Rating: 3 out of 5
following a purchase from 30/11/2025
I really enjoy shopping at Zoanthus. However, there are times when orders arrive slightly damaged (bottles with a slight leak, packaging damaged). These situations do not justify a return, but they show that the quality of shipping could be improved. I also understand that for international shipments, several carriers may be involved.
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Mickael T.
Rating: 2 out of 5
following a purchase from 04/12/2025
I am disappointed, this is not the brand of the product I ordered, I was sent another brand.
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Bernard S.
Rating: 2 out of 5
following a purchase from 25/11/2025
My package was not delivered on the scheduled date, DPD did not meet its commitments, this is unacceptable
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Thierry S.
Rating: 2 out of 5
following a purchase from 02/12/2025
Hello, I am dissatisfied with my package because the expiration date of the reagents for my Hanna nitrate checker was only valid for 3 months.
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Christophe B.
Rating: 3 out of 5
following a purchase from 28/11/2025
Package delivered to another DPD pickup point, useless as always.
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