Customer reviews of Zoanthus.fr

When I placed the order, what I ordered was in stock on the site, so for me, no problem!!! After a few days when I saw that my order had not been processed, I got worried and contacted Zoanthus. There I was told that one of the products was out of stock (there were still 3 on the site!!!) and I was offered to wait 1 week, or to take another product as a replacement. I took a replacement one, but this shows poor stock management, and a lack of respect for the customer, since there was no information to warn me.

More than a week to receive the order (8 days). At first, since the seller did not indicate the reason for the non-shipment, one could even believe it was a scam. Then came a somewhat flimsy excuse (in vitro plants are hardly affected by heat, we are not talking about bouquets). It took insistence for the order to be shipped on the 7th day and received in less than 24 hours (very good point for that). However, the 2 ordered plants are not the ones received! lol If you order a specific variety, it's not to receive another variety. The non-shipment rather suggests a lack of stock and ultimately sending the wrong plants to avoid waiting. It's a shame because otherwise the shipment itself is well done and DPD was very fast, and the price is generally advantageous, especially on Seachem products. What a pity...

With DPD delivery, it's a nightmare

Satisfied with the delivery speed, but after 3 weeks of use, the product proves to be completely ineffective.

Two Aqua Forest sandbags were burst in the package.

Ho ordinato un cavo estensione per Hydra 52hd. Ciò che mi è stato consegnato non corrisponde. Non posso usarlo per prolunga per Hydra52hd. Viceversa ho acquistato una prolunga jebao e questa corrisponde a ciò che ho chiesto. Per il resto spedizione ultra veloce e precisa.

Box torn on the side when I picked it up. It's okay, nothing is missing. First order with you, no sticker.

Too small the products for the price

I am happy but a plant is rather unwell

Order placed at the end of May delivered in 2 parts because I called to find out where it was usually fast service this time it missed Mr. Loubes

The solenoid valve is not working, it remains stuck in the open position

Very good

Delivery time too long and not respected

Product does not match what I ordered.

The material is good and well packaged, however they had an internal problem that delayed the shipping date. I had to call myself to find out where my order was and I was told that it was now fine and the order would be shipped. In the end, nothing after 14 days and I had to call again. Finally, I received the order more than 15 days later when it was urgent and I didn't even get an apology email or any commercial gesture. The only thing I got was explanations of their internal error to justify the delay (lack of internal communication) which ultimately matters little to me. In short, disappointed with the waiting time and especially not having received any commercial gesture in return.

Carton intact on the outside, but inside the salt bucket was broken and part of the contents spilled into the box, the candy was a block of salt, and the food can did not have a freshness seal and the security of forced opening......

Big delivery delay and broken measuring cup (3 stars because it's the first time I've been disappointed with an order on your site)

Zoanthus no worries but the deliverymen no

Hello I sent you an email because my 4 bottles of kh ( RED SEA lot - Complete Reef Care Large - For aquarium up to 600l ) have crystallized . How do I make a claim to exchange the 4 x 2 liter kh bottles. Thanks Christian

Received packaging without holding a package of product pierced at the weld underneath. Sent a message 5 minutes after receipt and no response to date.

I like your online store for the attractive prices and your products but I think you should change your carrier (DPD). They don't respect your deadlines and what's more, they take the liberty of delivering the order twice, to two different places. I received one product at home in the letterbox and the other, which didn't fit in the letterbox, was delivered the next day to a relay point without my being informed. I was at home, and they didn't even bother to ring for hand delivery. We're no longer in COVID times. Their incompetence costs you 2 stars.

I had asked for the invoice !!!!

Salt tubs arrive broken

A delivery scheduled for November 14 received November 23 abuse for an order placed November 12

Very negative about my order. A stock problem on a product that was available, then by magic a 2nd product that was also in stock unavailable. A proposal for a commercial gesture for the problems was not even made. I'm still waiting for a product.

17 days to receive my order too long

Demasiado caro el porte para el volumen y peso que era Sigo sin recibir nunca un cupón descuento

Die Bestellung war super aber der karton ist aufgerissen gewsen und zerfrückt aber hat alles noch funktioniert

my parcel has been sent to another address

I ordered a product that was available on your site. And after 3 weeks nothing. I called and was told that the order was blocked because the product had not been restocked. To unblock the order I offered to put in an equivalent product. So I ordered a 350g tin of food and received a 150g tin as a replacement. If I had wanted to order 150 grams I would have ordered them from the start. Not very happy with the service

I have a problem with a product. I made a request (22372) and I have no answer.

I only ordered from this site because I urgently needed a product for which there was a delivery delay from my usual supplier. Positive points: they seem to have a relatively wide choice. Negative points: you need a minimum basket of 69 euros for free delivery, otherwise it costs 7 euros. On these 2 points, it's much more than the competition. PayPal payment surcharge. In 2024, when payment by card (really secure???) is not overcharged? Others don't, but I'm sure Zoanthus will defend its restrictive practices for their customers... Finally, an avalanche of emails at every turn. If you find what you're looking for, good for you; I wouldn't recommend it unless you need a product that the competition doesn't have.

Received a broken measuring tube. Unable to contact you. Disappointed

The order itself is processed correctly, no problem Small problem with the carrier, which does not deliver as indicated on the finalized order Finally, this has been resolved Home delivery that ends up in a relay point.

Package conformed, but received after the deadline.

Super site nothing to say But delivery on Friday and arrival on Tuesday

The products are in order but some items arrived already opened and some packaging boxes damaged. Fast delivery.

products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious

Bad service

The parcel was scheduled for delivery on Monday and fortunately I phoned you Simon I still won't have my parcel. This is the second time I've had delivery problems with your carrier Dpd.