Customer reviews of Zoanthus.fr

Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response

I have not been informed by sms that the package has arrived. I need to trace it.

Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros

Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.

I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.

not easy all the time, windows open on top of each other, not very practical.

I am obliged to note a site on which I do not order (I go directly to buy in the hangar).

I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.

Order arrived on time. However, the product purchased against planaria seems ineffective.

The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.

delivery 2 days late but service present

Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok

A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...

Delivery points are unclear

Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.

the parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.

Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued

Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.

delivery took 4 days i found that long

Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.

Satisfied with zoanthus but delivery with DpD a disaster

I'm still missing part of the order

Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.

The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...

Restricted catalog!

The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?

Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress

The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.

Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois

The plastic cap of the prodiut was broken. Two lunatics were arrested like that.

Package received 3 weeks after order placed on website... I had to go and buy products for the maintenance of my reef aquarium in a hurry from another retailer... Customer service didn't reply to my emails asking about the delivery time (email sent 7 days after placing the order).
I finally got someone on the phone who informed me that, due to a computer problem, the stock displayed on the website did not correspond to the actual stock... And that one of my products was out of stock.
The person on the phone didn't want to send me the first part of my order in a first parcel, so that I wouldn't have to go to another store.
It's a pity, because I've already ordered from Zoanthus several times without any problems.
However, I would still recommend this store, which has proved its reliability in the past. A word of advice to the Zoanthus team: if the problem occurs again, it would be advisable to inform the customer by e-mail, and to offer to send the parcel in 2 instalments in order to deliver the essential products within a reasonable time.

Order management problem

Order placed on 08/12/22. received quickly but products that you pay a lot for don't even have a 1-year shelf life!!!!! Expires 08/23....

A little disappointed with this order which was not prepared as quickly as usual. I was out of a product for my seawater tank and it failed to arrive.

It's been 2 times that I've ordered, 2 times that the parcel arrived in good condition but the products inside were damaged.
First parcel with a salifert test with a box that had been opened and a cracked syringe.
2 nd parcel a connected brewing pump with the screen under the pocket scratched as if it were second hand.... I don't think I'll be recommending you.

The order was sent on Monday, but the transport was deplorable! The parcel was delivered to my home on Friday morning,

Product arrived with partially damaged cap

The packaging was patched up by the post office, the parcel arrived late, the information was not clear this time if, too bad.

apart from the blunder on the hydroxide received, which was supposed to be calcium carbonate, just one unhappy word this time

After receiving my parcel, I wrote to you asking how I could exchange a T-shirt that was too small, as there was no return note in the parcel. I still haven't received a reply!