Customer reviews of Zoanthus.fr

I ordered a product that was available on your site. And after 3 weeks nothing. I called and was told that the order was blocked because the product had not been restocked. To unblock the order I offered to put in an equivalent product. So I ordered a 350g tin of food and received a 150g tin as a replacement. If I had wanted to order 150 grams I would have ordered them from the start. Not very happy with the service

I have a problem with a product. I made a request (22372) and I have no answer.

I only ordered from this site because I urgently needed a product for which there was a delivery delay from my usual supplier. Positive points: they seem to have a relatively wide choice. Negative points: you need a minimum basket of 69 euros for free delivery, otherwise it costs 7 euros. On these 2 points, it's much more than the competition. PayPal payment surcharge. In 2024, when payment by card (really secure???) is not overcharged? Others don't, but I'm sure Zoanthus will defend its restrictive practices for their customers... Finally, an avalanche of emails at every turn. If you find what you're looking for, good for you; I wouldn't recommend it unless you need a product that the competition doesn't have.

Received a broken measuring tube. Unable to contact you. Disappointed

The order itself is processed correctly, no problem Small problem with the carrier, which does not deliver as indicated on the finalized order Finally, this has been resolved Home delivery that ends up in a relay point.

Package conformed, but received after the deadline.

Super site nothing to say But delivery on Friday and arrival on Tuesday

The products are in order but some items arrived already opened and some packaging boxes damaged. Fast delivery.

products available on the site that are no longer available once the order has been placed 10 days instead of 48 hours is not serious

Bad service

The parcel was scheduled for delivery on Monday and fortunately I phoned you Simon I still won't have my parcel. This is the second time I've had delivery problems with your carrier Dpd.

Salt seal cracked..... and test CA glass in a thousand pieces I claimed for the glass and told me to see another ..... I claim for the seal but no response

I have not been informed by sms that the package has arrived. I need to trace it.

Does not work with a 12v solenoid valve with transformer. Only with 230v solenoid valve...no indication in the spec... I end up with useless equipment... Bravo pros

Parcel received with 2 consecutive delivery cancellations, finally received on the third delivery after raller with dpd Arnaud.

I'm sorry to have to downgrade my rating, despite the excellent service. In fact, this is the third time I've received seawater tests with an expiration date very close (1 month). Always reimbursed by voucher but no improvement noted. I will continue to buy from them except for the tests.

not easy all the time, windows open on top of each other, not very practical.

I am obliged to note a site on which I do not order (I go directly to buy in the hangar).

I received the parcel, but inside I had two packages of exploding products.
Good products, but their weak point: the package is too fragile for the carriers, who are too violent.

Order arrived on time. However, the product purchased against planaria seems ineffective.

The menu bar opens on mouse-over, which hinders page browsing. A click to open the menu(s) would be a good idea.

delivery 2 days late but service present

Very hard salt bucket broken on one side and salt sachet punctured ... box of salifert tests completely crushed but ok

A chronopost parcel arrived late, and the shopkeeper gave me a credit note for half the cost of postage... I didn't want a credit note, but a refund, for the full cost of postage, because, in addition, the amount was close to the free standard delivery. And, to top it all off, the order that arrived late was the wrong one, with the wrong products. Mistake made up for the next day.
But hey, that's how I worked when I was fired, as my grandfather used to say...

Delivery points are unclear

Very good site, too bad that this time DPD took a long time to deliver. Usually 2 days max, this time almost a week.

the parcel arrived repaired by DPD who did their job correctly (nothing lost). A little more care in preparing the order. Otherwise you are responsive and it's 5 stars.

Filter received damaged, I had to glue several parts broken at the level of the fasteners and the support of the propeller of the pump.for the moment does not leak but to be continued

Fast delivery. I ordered a root with tormec packets. Packages tore and contents scattered in the package.

delivery took 4 days i found that long

Order placed Thursday delivered Friday but redirected because not at the right place so delivery Monday afternoon very disappointed with this delay.

Satisfied with zoanthus but delivery with DpD a disaster

I'm still missing part of the order

Bad administrative management. The product was delivered 15 km from the place indicated on the order! 30km return trip, loss of time and money (€2 per liter of petrol). The carrier had nothing to do with it, he delivered to the place indicated on the package. First order, first inconvenience.

The product was supposed to arrive in 24h/48h but in the end it took 5 days... The packaging was damaged, with holes and the product had a broken cap. It's really a shame because I've only heard good things about this site but in the end I'm very disappointed...

Restricted catalog!

The products are great, but it's hard to get them in quantity, which means you can't take advantage of the free shipping offered! Is this intentional?

Half the contents of the osmoregulator package are missing.
And the controller simply doesn't work!
Claim in progress

The order took a long time to arrive because the product was out of stock, whereas when I ordered it it was not out of stock.

Gros retard sur produit indisponible retard donc de livraison peut-être ma faute car nouveau sur le site et la présentation etc en lettrage manuscrit ainsi que la mise en place de présentation est assez confus moins de fantaisie et une meilleure approche serait judicieux ont a pas tous 20 ans 🤣 merci pour les bombons à chaque fois