Customer reviews of Zoanthus.fr

I'm moderately happy. This was my first order. One item was broken and one was too big.
The maxspect ball box was open in the parcel, so everything was dusty. Too bad

The UV filter I received does not work.

15 days delivery time, no notice from the site about this delay due to a missing product

Too bad Zoanthus doesn't take responsibility for their mistakes, otherwise nothing more to say.

My order arrived in Épinal even though I am near Nancy. The tracking of my order was wrong. In Nancy, they told me my order was in Épinal, and from Épinal they told me Nancy... very disappointed with the organization!
On the other hand, I'd like to thank the people at the relay point, who were lovely and very professional! Without them, my order would still be in the wild The shipping costs are quite expensive, a little disappointed there too

super site

the handling of the product lists is not very pleasant, because when a product is in "details" consultation, the return to the list is done randomly (?) you have to scroll down the list again to find the place where you were... boring A pity, because the product sheets are well classified and pleasant to look at, technically well informed.

The delivery was not made to my home but to a relay 6 kilometers away.

The lamp was placed in the wrong place, at the bottom of the box due to its fragility!

Some problems with ghl delivery

Product inside packaging received in "poor" condition (dirty with traces of wear?). Customer service needs to be improved, because there's a bit of bad faith here. However, I've had no problems so far, and I've always given them 5 stars. The site sells quality products, and in my case, delivery has always been extremely fast - and for that, thank you Zoanthus!

check orders before packing

delivery not respected .waited all day for nothing. delivery the next day without warning without apology. lamentable.

Poor packaging. My previous purchases were fine.

products often out of stock no one replies to emails or phone calls

Delivery not communicated; calls then deferred delivery ds another place DPD brief as regards the system Nano big leak of the cartridge manometre closed and fast face as indicated. Intense cold release, slight burn! There is no spi gasket or anything else!

Good overall! However, lack of rigor in the preparation of customer orders!

Fast, efficient preparation, but the customer welcome on site needs improving: very cold, a little smile would be nice for customers too.

Recu rapidement et bien emballée Moyen pour la date de peremption de la nourriture tetra fevrier 2021 pour un commznde fevrier 2021

A bit complicated to find products, even when you know their names!

Hide-and-seek basket

I'm still waiting for the rest of my order and the product description is not clear.

The tracking of my parcel was not top notch, my parcel had already been gone for several days when I received the departure notice, then it was at the relay point long before I received the SMS to go and get it, and finally the ROWA resin article was half empty in the box.

First order received very quickly, ordered Monday morning received Wednesday morning. However, the box of one product arrived in poor condition and this was not due to the delivery as the package was in very good condition. Even if it's just the box, I think it's a shame because I like to keep the boxes in good condition in case of resale of the equipment. Even if it's just the box, it's average for a new product. Another product had a box in poor condition, it looks like a second-hand product, the box looks like it's been handled a lot and the product itself has rub marks on the corners (Milwaukee refractometer). Same reference as I ordered but not the same aesthetic as the product presented on the site. Not a problem in itself, but I was rather surprised.

MEDIUM

1st order Product marked in stock but out of stock, I sent 2 messages no return (dialogue) communication service to improve, but product arrived intact and super well packaged

Excessive shipping costs for a catastrophic delivery and no commercial gesture to make up for it.

Very slow delivery .......

unclear - focbe there to use pypal and product information very fuzzy

Too bad nobody answers the phone

Good service despite having to call customer service to find out the status of the order. Thanks to the team.

very good product, just a small problem with delivery, a canister that didn't close properly, but nothing serious.

Hello the site seems very good, the problem would come more from the delivery! Not ringing the bell and throwing the parcel over the gate could be a new method!

Promised scalpel blades still in short supply

The product I ordered was no longer in stock, and I only saw it when my order was confirmed. As a result, I was at least 15 days behind schedule, and not even a commercial gesture to compensate ...

For the company it's OK reactive fast fast answer but unfortunately they have the wrong product so the note is not good on the other hand they offered me free shipping but well I have to buy again

Well, the general situation means that some mistakes are understandable, as long as they're not repeated...

Free delivery well received but 10 days after order too long.

No FR instructions

Delay between order and delivery of several weeks. Obliged to relaunch