The online store Zoanthus.fr is praised for its exceptional delivery speed, with numerous customers highlighting fast and reliable shipping that consistently meets their expectations. Many orders are reported to arrive quickly, often within two days, and are well-packaged, ensuring that products reach customers in excellent condition. The quality of the products is also a recurring theme, with many customers expressing satisfaction with aquarium items specifically noted for their reliability and compliance with descriptions.
Average for this order I had to raise 2 x by telephone already had less worries
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Response from Zoanthus.fr
Hello, Thank you for taking the time to rate Zoanthus. There was a delay of 10 days between your order and its delivery. This was only due to the fact that you had selected out-of-stock items with a delivery time of 7-10 days.
To avoid any delays, it is important to take note of the information we give on the site. Delivery times are always given before purchase.
Sincerely, Clément
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/09/2020
It's not easy since the new site has been upgraded and is not intuitive with my cell phone, but I'm getting the hang of it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/09/2020
impeccable to recommend
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Response from Zoanthus.fr
Thank you for your comment and we look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
Order received complete. On the site it was promised free shipping and 5 euros 1st order but minimum order amount required ABSOLUTELY NOT VISIBLE LEGAL LIMIT. I reported this in writing.
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Response from Zoanthus.fr
Thank you for your comment. We have taken into account your remark concerning the visibility of the discount.
We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/09/2020
either! fast delivery but the packaging leaves something to be desired..... the cardboard is not strong enough; it has been affected by the various handling operations; too bad
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Response from Zoanthus.fr
Thank you for your comment. We take your comment into account and apologize for the inconvenience. We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2020
Extremely fast shipping, but shipping costs too high
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Response from Zoanthus.fr
Hello, thank you for your comment. We have lowered our home delivery charges. We look forward to seeing you again at Zoanthus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/07/2020
The company is great, but the site is too slow!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/06/2020
I'm going to place another order and my free shipping has disappeared.
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Response from Zoanthus.fr
Hello, Thank you for your message. Concerning your order and your note, were you dissatisfied by anything on this order? Sincerely, Mr Coron
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/05/2020
I was surprised that the site recorded an order and displayed a product that was available...when it wasn't. I discovered this when I tracked the product. I discovered this when I tracked the product, as I hadn't seen it arrive. Your customer service department confirmed this in return for an e-mail from me. I was forced to make an intermediate purchase with a surcharge in store because I needed it to manage my aquarium. Too bad
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Delays not respected, in reapproval of product, you know much later when the order is placed, and you answer that it is indicated at the order, error. So for me it's over, I'm changing house.
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Response from Zoanthus.fr
Hello, Thank you for your feedback, but the delivery time was respected on your order.
I reiterate what I said by email, the state of stock is clearly visible on the site before ordering, you just need to know how to read the information given. Otherwise, you will have the same problems with competitors. If you don't, you'll have the same problems with the competition. Cdlt
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/04/2020
Disappointed because there was no follow-up and no response to the various messages sent regarding my order. Unreachable by phone.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
order conforms, fast and well packed! small flat, expensive tariff delivery to go to seek itself in relay colis; 5,30 plus a euros of ?? plus 1.5 for PAYPAL, normally has the load of the salesman, in short domage.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
order much too long for a small piece i've had better delays !!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
Very fast
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
Received on time but package very damaged.
2 packets of tests received torn, nitrite powder reagent and salifert magnesium tests missing, little spoon.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
For zoanthus products. No worries. However, we haven't received the cutting support for 2 x. Why not?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
Fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2020
The redsea nitrate test is unusable for me because the product description is incomplete. The high range cannot be measured with the test alone.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/04/2020
Perfect as usual!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
A reliable site offering a good choice of aquarium equipment, with many references available. Market prices respected.
I was disappointed by my first order where I ordered a 25kg salt bucket which arrived completely broken in my parcel which had no external damage. I contacted customer service by e-mail, but got no answer, which is a shame.
However satisfied with my 2nd order RAS.
I advise you not to order large volumes of salt, it doesn't take well to transport.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
PACKAGE DAMAGED ON RECEIPT DUE TO POOR PACKAGING (CARDBOARD TOO LIGHT FOR THE WEIGHT INSIDE).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/03/2020
Difficult period I understand, but lack of communication. More than 1 week to get an answer to my email. I ordered a pipe which I received pierced, one item missing. A bit disappointed when it had gone well the previous 2x.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/03/2020
NORMALLY, I NEVER HAD A PROBLEM WITH EU "BEFORE", BUT DURING THE LAST ORDER THERE WAS A BIG PROBLEM WITH THE DPD CARRIER AND NO WAY TO CONTACT ZOANTHUS BY PHONE (ANSWERER) AND ON EMAIL, THEY ANSWERED ME JUSTE A 1/7. ORDER PLACED ON 05/03 DELIVERY OF A FIRST PART ON 14/04 (1,5MOIS ) AND THE REST SENT TOGETHER ON 16/04 WITHOUT ANY EXPLANATION. THE PRICES ARE VERY CORRECT BUT I FELT TOTALLY ABANDONED BY THEIR TEAM. IT'S NOT DIRECTLY THEIR COMPANY'S PROBLEM BUT THEY ARE RESPONSIBLE FOR THE DELIVERY TO OUR HOME. I'LL SEE IF I COME BACK AND IF I GET AN ANSWER FROM THEM NOW.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2020
inner packaging stained by product spillage and dosing device broken?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/02/2020
Substitution and order not delivered in full, awaiting backorder and no announced lead time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2020
Order was delivered promptly, but the packaging was very damaged (had been opened and taped up).
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/03/2020
Rather fast delivery but the case is broken. The products are there but the practicality and aesthetics are not.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/03/2020
I've just seen there's a hole in one of the 2 unusable hose connection nipples Richard
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/03/2020
Perfect for the articles, just the delay and my email request without response, but hey I'm glad to have a French site. Sincerely
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/02/2020
Nine days delivery for 4 items in stock and Chronopost is very average
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
I.didn't.receive.the.right.membrane
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/01/2020
The two items in the order arrived damaged, partly due to the quality of the packaging.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
Lack of precision on the use of these ceramic tubes
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
Hello. Following my order, I have received a very good Nanostream 6045 turbelle pump from Tunze. However, I can't close the Comline Filter 3163 case, which I opened for cleaning before putting it in the aquarium. Finally, the Cu Profi test I received in January has an expiry date of July 2020, i.e. six months to run 50 tests! Please let me know if it's advisable to place the comline filter in water, in the hope that expansion will allow it to close properly, as well as fixing the baffle in front of the turbine. What about the copper test, which is only valid for 6 months? Is it possible to exchange these two elements? Thanks in advance
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
multiple reminders to be delivered and incomplete delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2019
Perfect order, very fast (received in 2 days, Sunday order received Tuesday) everything is in order and the little gift is always a pleasure. I will only order from this site again, I recommend it!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2019
no problem for my purchase, but very limited in the choice of aquariums, no bare tanks, only JUWEL kits.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2019
Incorrectly calibrated thermometer
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
Calcium packet with holes, so loss of product. We'd have to use thicker packets, which is odd because the other packets were in good condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/10/2019
I don't understand my invoice, the amount doesn't match the total.
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Response from Zoanthus.fr
Hello , Thank you for your message . What don't you understand on your invoice? You ordered 18€90 of products minus a discount of 0.95€ following the coupon. There are 5€30 for postage, which makes a total of 23€25 ( 18 . 90 + 5 . 30 - 0 . 95 = 23 . 25 ) Sincerely Mr C. C.
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