Reviews Zoanthus.fr

Fast delivery

Disappointed for the second time by zoanthus, 15 days late on my order. We try to reach them during opening hours but no one answers, and the responses by email are not very convincing when we ask for an explanation and a follow-up on the problem.... no feedback....

Package thrown in my yard, incomplete order and your carrier really sucks

I received my packaging box intact, but when offering the box, the box of the pump was torn. As a result, many pieces are missing for this EHEIM external pump at 152 euros! Very disappointed.. now to see with customer service....

The product arrived broken, how the package arrives in perfect condition, I did not open this in front of the carrier, which they do not indicate in their policies, since they state that in case of suspected damage you should open it, not that if it is broken later and you want to claim it you can no longer do so. I request a replacement, they refuse. I request withdrawal, they send you an email informing you that if it arrives damaged, they can reduce up to 30% of the value of the product, that is, they have the power not to assume their fault. Reported through my insurance, a shame such poor treatment, the first time this has happened to me in so many online purchases I have made where I have had a similar mishap, as I have experience buying online. By the way, they offered me €15 to spend in their store. It seems unbelievable to me that they indicate that since it has damage you cannot withdraw from it, sending them the photos as soon as you receive it, may God repay you with the same treatment towards you.

Broken salt bucket due to the carrier I suppose 2 deliveries the same unfortunately

The preparation and delivery of my order took 3 weeks. Impossible to reach customer service. My requests were not respected. I will order from another site from now on.

Plants came frozen and dying

You took my money and i did not get the produckt! Disaster

I have never received the article, it was delivered to a pickup point and never picked up and never delivered to my address - I requested in December to exercise my right of withdrawal to the Zoanthus team - who replied to contact me quickly - but since then no news - I will initiate a procedure with my Axa service starting this Monday, January 5, with your company Zoanthus to ensure a quick refund.

The package came with the products completely broken and they’re not offering me a solution

Disappointed to order Hanna phosphate checker missing the pipette and a cap on a 10ml dosing tube I had ordered a skimmer it was missing the suction cups second time this happens next time I will order from another site

Merchandise arrived completely destroyed, complaint unanswered from Zoanthus.....

Contacted customer service for a product error, I am still waiting for the return slip for a week. Purple Aquascape received in gray. Unfortunately, I had to use the gray which is less efficient. Very disappointed.

I have sent 3 messages saying that you sent me the expired Eassy Reefs food and no one has responded to my complaint yet.

Scam? After four weeks still no shipping confirmation or goods received

Satisfied with the order.

Some time ago, shipping costs were free for much less, magnet, candy... it was not much... Very disappointed

I wrote to you, I received no response

Too long a delay for the delivery of three filters

Ultra fast delivery, as every time, but this time I received a product that was broken and I didn't even need to open it to realize it since the ordered part was literally shattered (pump rotor). Good communication with the after-sales service who offered me a solution, but never implemented it.... So, yes, for this time... totally disappointed with this experience.

Very good

Fast delivery but the material arrived defective. Customer service responds to one email out of five and they are unreachable by phone.

Not the right product

Products in stock, my orders take a bit long to arrive

I received the ordered pump (over €190) but the product was a demo product and I had to return it because it was impossible to connect. I am still down and I hear that Zoanthus is finding a replacement solution!!

I have asked for instructions on the use & the connection of Aqua Della - Moss Rock S - waterfall with pump, but I never received anything. Totally unprofessional behaviour

Non-existent after-sales service, no response by email and impossible to reach by phone for weeks. Purchase of the Milwaukee refractometer and a calibration solution. The refractometer does not read the correct value.

Order never received. No response from customer service

Package received that opened during transport, several emails sent with no response, I contacted Clément who told me he would do what was necessary to resend the missing parts and again nothing received and no news either, really disappointed

Fast delivery and compliant goods

Empty package received

First time I order on this site and I must say that I am very satisfied, serious, delivery that respects the deadlines really nothing to complain about

Error in delivery, the item received is not compatible. I received the item in 7v width 11.5, ordered 9v 14.5cm. Therefore, I wish to return this item which is useless for me. Please let me know the procedure for returning this item. Thank you in advance, Annick Ferrari.

Last order !! Opened product and non-compliant, incompetent and obnoxious customer service. I give one star because I can't give zero.

My order was marked as available but one item was unavailable, and no one notified me; I had to struggle to get information about my order after 10 days.

Terrible experience

I did not receive an item I paid for: ESHA - Exit - 180ml - Treatment for white spot disease Reference: ESHA-790003 I have already made a complaint but I am still without the item

Product in stock at the time of the order and once paid, it was no longer in stock, too bad when it's urgent an essential lighting for corals.

Items advertised as in stock were not. Very slow follow-up. A partial delivery was proposed to me but not respected. I had to wait nearly 1 month in the end!!!