/5
★★★★☆
based on 37911 reviews published
★★★★☆
based on 37911 reviews published
Latest customer reviews
5
/5
★★★★★
Fast, impeccable service
Claude F.
purchased on 11/07/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that you found our service fast and impeccable. We look forward to serving you again!
4
/5
★★★★☆
The ordering process was satisfactory, as was the delivery time. The minus star is justified by the packaging of the items: soft, deformed cardboard, half-opened and barely sealed with transparent adhesive. Fortunately, all the items were present.
Paul-louis N.
purchased on 11/07/2024
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Answer from 1001hobbies
Thank you for your detailed feedback! We are happy to hear that you are satisfied with the ordering process and delivery time. We are sorry to hear that the packaging of the items was not up to your expectations. We will work to improve the quality of our packaging to avoid these inconveniences in the future. If you have any other suggestions or needs, please do not hesitate to contact us. Thank you for your trust and understanding.
5
/5
★★★★★
Very efficient and perfectly compliant.
Romain S.
purchased on 13/07/2024
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Answer from 1001hobbies
Thank you very much for your great feedback! We are delighted to know that you were satisfied with our service and that everything was in perfect order. Don't hesitate to come back to us for your next purchases! We hope to see you soon!
5
/5
★★★★★
Problem-free purchase process, including payment; item exactly as described, fast delivery
Matthias L.
purchased on 07/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are very pleased to hear that the purchase went smoothly, the payment was hassle-free and the delivery was quick. We look forward to serving you again soon! Best regards
5
/5
★★★★★
Good condition of equipment and fast shipping, efficient carrier. MS
Michel S.
purchased on 06/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the condition of the equipment and the speed of shipping. We work with efficient carriers to ensure the best possible experience for our customers. Please do not hesitate to contact us again if you have any further needs or questions. Best regards,
4
/5
★★★★☆
Large selection of models, but the products are not sufficiently protected for transport.
Eric C.
purchased on 25/06/2024
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Answer from 1001hobbies
Hello, Thank you for taking the time to share your review. We are delighted that you appreciate our wide selection of models. Regarding the protection of the products during transport, we are sorry to hear that this was not up to your expectations. Your feedback is valuable and we will be taking steps to improve the packaging of our products to ensure better protection. Please do not hesitate to contact us directly if you have any specific questions or problems. Thank you for your understanding and trust. Yours faithfully
1
/5
★☆☆☆☆
Not good !!! The packaging was not good so the item arrived damaged
Natascha E.
purchased on 05/07/2024
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Answer from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
4
/5
★★★★☆
I got the item in and in neat condition.
Astrid Wilhelmina R.
purchased on 03/06/2024
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Answer from 1001hobbies
That's great to hear! Glad you received the item in good condition. If you have any questions or if there is anything we can help with, feel free to let us know. We are always here for you. Thanks for your feedback and have fun with your item! Sincerely,
3
/5
★★★☆☆
Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.
Jean-claude J.
purchased on 27/06/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that the delivery time was longer than expected Your satisfaction is very important to us, and we appreciate your feedback which helps us to improve. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you again for your understanding.
5
/5
★★★★★
Fast delivery, problem-free processing Gladly again
Franz P.
purchased on 08/07/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are very pleased to hear that you were satisfied with the fast delivery and hassle-free transaction. Your satisfaction is important to us and we look forward to welcoming you back in the future. If you have any further questions or need assistance, please do not hesitate to contact us. Please do not hesitate to contact us. Thank you again and see you next time! Best regards,
5
/5
★★★★★
Very good.
Xavier D.
purchased on 02/07/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted to know that your order is in order and that everything went smoothly. Your satisfaction is our top priority. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thanks again and see you soon!
5
/5
★★★★★
Very fast shipping
Tobi �.
purchased on 11/07/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted to hear that you found our shipping very fast. Your satisfaction is our priority, and we aim to provide efficient service every time. If you have any further questions or need assistance, please feel free to reach out. We're here to help! Thank you again and have a great day! Best regards,
3
/5
★★★☆☆
Delivery complete but in two instalments because some items were delivered later than advertised. Communication on the subject initiated by myself. The problem is undoubtedly linked to a particular brand and does not reflect the competence of the products actually in stock. In the future, for this brand, I will look at the historical distributors.
Alexandre S.
purchased on 18/06/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We apologize for the fact that your shipment was delivered twice due to delays that exceeded our expectations for certain items. We understand your frustration and apologize for this inconvenience. We appreciate your initiative in contacting us regarding this matter. We take note of your feedback regarding this particular brand and are committed to improving our service to avoid such inconveniences in the future. If you have any further questions or require further assistance, please do not hesitate to contact us. We're here to help.
5
/5
★★★★★
Fast delivery Serious company
Vincent G.
purchased on 10/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to know that you found our shipment fast and that you consider our company to be serious. Your satisfaction is our priority. If you have any further questions or needs, please do not hesitate to contact us. We're here to provide you with the best possible service! Thanks again and see you soon!
4
/5
★★★★☆
Very responsive customer service.
Martial P.
purchased on 10/07/2024
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Answer from 1001hobbies
Thank you very much for your positive comments about our customer service! We're happy to hear that you found our team responsive. Your satisfaction is our top priority, and we will do everything we can to ensure that you have a perfect experience with us. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thank you again for your confidence, and see you soon!
5
/5
★★★★★
Order well packaged, arrived on time. Didn't fit in letterbox, employee rang the bell. Very good service.
Catherine G.
purchased on 10/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted that your order was well packaged and arrived on time. It's great to know that our delivery man rang to hand you your parcel despite its size! Your satisfaction is our priority. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thanks again and see you soon!
2
/5
★★☆☆☆
I'm not giving my opinion because: I'm waiting for a 3-blade propeller for Me109 Always promised never received. I'll have to go to another site.
Richard B.
purchased on 20/06/2024
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5
/5
★★★★★
Very good follow-up ok
Stéphane L.
purchased on 30/06/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback on our follow-up! We are delighted to hear that you have found our service to be very well monitored. Your satisfaction is our priority, and we are here to assist you every step of the way. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thanks again and see you soon!
1
/5
★☆☆☆☆
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
Sophie C.
purchased on 05/07/2024
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Answer from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
5
/5
★★★★★
ALL OK
Daniel A.
purchased on 09/06/2024
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Answer from 1001hobbies
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5
/5
★★★★★
Very serious service. Fast and efficient. Bravo !
André B.
purchased on 12/06/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you have found our service to be reliable, fast and efficient. Your satisfaction is our greatest reward. Bravo to you too for your confidence! If you have any further questions or needs, please don't hesitate to contact us. We're always here to help!
5
/5
★★★★★
I am satisfied. Gladly again
Uwe L.
purchased on 28/06/2024
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Answer from 1001hobbies
We are pleased to hear that! Thank you for your feedback and that you are satisfied with our service. We look forward to welcoming you back soon. If you have any further questions or need support, we are always at your disposal. Please do not hesitate to contact us. Thank you again and see you next time! Best regards,
3
/5
★★★☆☆
The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.
Isabelle B.
purchased on 19/06/2024
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Answer from 1001hobbies
Thank you for your feedback. We are happy to hear that you found the book you were looking for and that the shipment was very fast. However, we are sorry to hear that the book arrived damaged at the corners. We apologize for this inconvenience. We appreciate your understanding.
5
/5
★★★★★
Delivery was fast and I am satisfied with my order.
Bruno L.
purchased on 12/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that the delivery was fast and that you are satisfied with your order. Your satisfaction is our highest priority. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thanks again and see you soon!
4
/5
★★★★☆
Speed
Jean Pierrre P.
purchased on 08/07/2024
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Answer from 1001hobbies
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5
/5
★★★★★
Package arrives very quickly
Laurent M.
purchased on 08/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that your parcel arrived very quickly. Your satisfaction is our priority, and we are pleased that our delivery service met your expectations. If you have any further questions or needs, please don't hesitate to contact us. We're here to help! Thanks again and see you soon!
5
/5
★★★★★
Delivery on time, very fast and very well packaged
Jean-françois L.
purchased on 09/07/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that your delivery was prompt and that your parcel was well packaged. We always strive to provide high quality service, and your satisfaction is our priority. If you have any further questions or needs, please don't hesitate to contact us. We're here for you! Thanks again and see you soon!
4
/5
★★★★☆
Perfectly packaged delivery. Although this order took quite a while to arrive.
Miguel M.
purchased on 18/06/2024
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Answer from 1001hobbies
Thank you very much for your comment. We are delighted that your order arrived perfectly packaged. However, we understand your frustration with the long delivery time. We would like to point out that your order came from France, which can sometimes have an impact on delivery times. We are continually working to improve our processes and reduce lead times. Your satisfaction is our top priority. If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help you.
5
/5
★★★★★
Everything perfect, highly recommended business partner!
Wilhelm P.
purchased on 26/06/2024
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Answer from 1001hobbies
Thank you very much for your fantastic feedback! We are delighted to hear that you are completely satisfied with our service. Your recommendation means a lot to us and we are proud that you would recommend us as a business partner. If you have any further questions or need support in the future, please do not hesitate to contact us. We are here for you! Thank you again for your kind words and your trust. Best regards,
5
/5
★★★★★
Never disappointed
Emile D.
purchased on 10/07/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that you are never disappointed with our services. Your satisfaction is our greatest reward and we strive to always offer you the best. If you have any suggestions or special needs, we're always on hand to serve you even better. See you soon for another perfect order!
5
/5
★★★★★
Very good company !!!! fast service and shipping even to the USA .. bravo superbe compagnie..
Pascal C.
purchased on 19/06/2024
Answer from 1001hobbies
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you had a great experience with our fast service and shipping, even to the USA. Your satisfaction means the world to us, and we're committed to maintaining high standards in all aspects of our service. If you have any questions or need further assistance, please don't hesitate to reach out. Thanks again for your kind words and for choosing our company! Best regards,
1
/5
★☆☆☆☆
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
Christiane D.
purchased on 26/06/2024
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Answer from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
5
/5
★★★★★
Exactly as expected
Marcus V.
purchased on 12/06/2024
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Answer from 1001hobbies
Thank you for your feedback! We are happy to hear that your order is exactly as expected. If you have any questions in the future or need help with anything, we are always here for you. Please don't hesitate to contact us. Thanks again and see you soon! Kind regards,
5
/5
★★★★★
Normal delivery nothing to say there
Philippe L.
purchased on 04/07/2024
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Answer from 1001hobbies
Thank you for your feedback! We are happy to hear that your delivery went smoothly.
5
/5
★★★★★
Good performance
Bruno F.
purchased on 04/07/2024
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Answer from 1001hobbies
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4
/5
★★★★☆
Not suitable for beginners
Jean Henri D.
purchased on 03/07/2024
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Answer from 1001hobbies
Thank you for your feedback on the Dassault Rafale C 1/48 model. You're absolutely right, this model is rated at level 4/5, which makes it more suitable for experienced modellers. For beginners, we recommend level 1 or 2 models, which are simpler to assemble and perfect for getting acquainted with model building. If you need advice on choosing a model more suited to your level, or if you have any other questions, please don't hesitate to contact us. We're here to help! Thanks again for your understanding and see you soon! Best regards,
5
/5
★★★★★
Was not delivered with the main order. Quite a long wait and the parcel was completely soaked.
Yves-marie A.
purchased on 18/06/2024
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Answer from 1001hobbies
We're very sorry to hear about the problems you've had with your order. We understand how frustrating this can be. We take the quality of our delivery services very seriously and are currently investigating what happened to your package. We want to resolve this situation as quickly as possible for you. We will contact you immediately to discuss possible solutions, including sending your missing order and taking care of the damaged parcel. Once again, our apologies for this disappointing experience. Your satisfaction is very important to us and we will do everything we can to rectify the situation. Thank you for your understanding. Yours faithfully
5
/5
★★★★★
Perfect as usual
Henri F.
purchased on 09/07/2024
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Answer from 1001hobbies
Thank you so much for your positive feedback! We are delighted to hear that your experience with us was perfect as usual. Your satisfaction is our top priority, and we are always here to offer you the best possible service.
1
/5
★☆☆☆☆
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
Bruno B.
purchased on 15/06/2024
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Answer from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
2
/5
★★☆☆☆
I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.
Steffen K.
purchased on 01/06/2024
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Answer from 1001hobbies
We are sincerely sorry to hear of your difficulties with ordering and communication. This should not have happened and we apologize for the inconvenience this has caused you. We understand your frustration and regret that you have decided not to order from us again. Your experience is important to us and we will ensure that we improve our processes to avoid such issues in the future. Regarding the €5 voucher you received after your complaint, we would like to reassure you that you do not have to use it if you do not wish to. We appreciate your feedback and honesty. If there are any unanswered questions or if we can help you in any way, please let us know. We are here to help. Again, we apologize for any inconvenience this may have caused you. Yours sincerely,