/5
★★★★☆
based on 36844 reviews published
★★★★☆
based on 36844 reviews published
Latest customer reviews
2
/5
★★☆☆☆
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Verified Buyer
purchased on 03/02/2017
Answer from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
5
/5
★★★★★
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
Verified Buyer
purchased on 03/02/2017
5
/5
★★★★★
I requested a model that was quite difficult to locate and they have sent it to me correctly and within the deadline indicated in the first contact. Everything was correct and on time.
Comprador Verificado
purchased on 03/02/2017
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4
/5
★★★★☆
Satisfied but shipment a little long, too bad for the next order mercy
Acheteur Vérifié
purchased on 02/02/2017
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5
/5
★★★★★
Very efficient and a great series
Acheteur Vérifié
purchased on 02/02/2017
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5
/5
★★★★★
Fast shipping. Well packaged. I recommend 1001 maquette
Acheteur Vérifié
purchased on 02/02/2017
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4
/5
★★★★☆
Many color choices and categories for make-up paint
Acheteur Vérifié
purchased on 02/02/2017
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3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Verified Buyer
purchased on 01/02/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Acheteur Vérifié
purchased on 01/02/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
4
/5
★★★★☆
Good follow-up and interesting promotions
Acheteur Vérifié
purchased on 01/02/2017
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4
/5
★★★★☆
Everything went well with the parcel, just a few unanswered e-mails.
Acheteur Vérifié
purchased on 01/02/2017
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5
/5
★★★★★
Very happy because well received despite bad weather and order well respected
Acheteur Vérifié
purchased on 01/02/2017
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5
/5
★★★★★
Very well delivered in point relay quickly enough everything was fine
Acheteur Vérifié
purchased on 01/02/2017
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4
/5
★★★★☆
Good products sent well protected. Delivery time a bit long
Acheteur Vérifié
purchased on 01/02/2017
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1
/5
★☆☆☆☆
Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.
Comprador Verificado
purchased on 01/02/2017
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4
/5
★★★★☆
Package conforms to order even if delivery was delayed
Acheteur Vérifié
purchased on 31/01/2017
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1
/5
★☆☆☆☆
Parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable
Acheteur Vérifié
purchased on 31/01/2017
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4
/5
★★★★☆
The parcel arrived on time and was well packaged One small complaint: the shipping policy is not clear, in any case I did not fully understand it.
Acheteur Vérifié
purchased on 31/01/2017
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2
/5
★★☆☆☆
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
Verifizierter Käufer
purchased on 30/01/2017
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3
/5
★★★☆☆
Reference error on delivery but quick refund for lack of similar product
Acheteur Vérifié
purchased on 30/01/2017
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5
/5
★★★★★
The shipment corresponds well to what I ordered (decals and photo etchings) in a correct time all in a well protected envelope . salu
Acheteur Vérifié
purchased on 30/01/2017
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5
/5
★★★★★
Perfect! All OK.
Acheteur Vérifié
purchased on 30/01/2017
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5
/5
★★★★★
My son's boat broke down excellent handling of the matter quick and efficient resolution
Acheteur Vérifié
purchased on 30/01/2017
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3
/5
★★★☆☆
Lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
Verified Buyer
purchased on 29/01/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
Verified Buyer
purchased on 29/01/2017
3
/5
★★★☆☆
Lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
Acheteur Vérifié
purchased on 29/01/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
4
/5
★★★★☆
Good and fast
Acheteur Vérifié
purchased on 29/01/2017
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5
/5
★★★★★
Perfect, it's all in the title
Acheteur Vérifié
purchased on 29/01/2017
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5
/5
★★★★★
Highly recommended!
Acheteur Vérifié
purchased on 29/01/2017
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5
/5
★★★★★
Respect of the order clear information on the different steps of the order follow-up
Acheteur Vérifié
purchased on 29/01/2017
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