/5
★★★★☆
based on 37337 reviews published
★★★★☆
based on 37337 reviews published
Latest customer reviews
5
/5
★★★★★
Very good follow-up. No worries.
Acheteur Vérifié
purchased on 04/02/2017
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5
/5
★★★★★
I'm very happy to have discovered you
Acheteur Vérifié
purchased on 04/02/2017
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3
/5
★★★☆☆
No explanation of how to use the decals
Acheteur Vérifié
purchased on 04/02/2017
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2
/5
★★☆☆☆
The model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.
Acheteur Vérifié
purchased on 04/02/2017
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2
/5
★★☆☆☆
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Verified Buyer
purchased on 03/02/2017
Answer from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
5
/5
★★★★★
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
Verified Buyer
purchased on 03/02/2017
2
/5
★★☆☆☆
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Acheteur Vérifié
purchased on 03/02/2017
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Answer from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
2
/5
★★☆☆☆
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
Acheteur Vérifié
purchased on 03/02/2017
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4
/5
★★★★☆
Very good preparation delivery on time without any problem thank you continue like this
Acheteur Vérifié
purchased on 03/02/2017
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3
/5
★★★☆☆
I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed
Acheteur Vérifié
purchased on 03/02/2017
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5
/5
★★★★★
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
Acheteur Vérifié
purchased on 03/02/2017
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5
/5
★★★★★
The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.
Acheteur Vérifié
purchased on 03/02/2017
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5
/5
★★★★★
I was missing the paints (who knows why....) on my bike and I received them within the week.....
Acheteur Vérifié
purchased on 03/02/2017
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5
/5
★★★★★
Rien a redire cervice assez rap ih de toujour nikekel
Acheteur Vérifié
purchased on 03/02/2017
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5
/5
★★★★★
Highly recommended Fast shipping 5-star service
Acheteur Vérifié
purchased on 03/02/2017
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5
/5
★★★★★
I requested a model that was quite difficult to locate and they have sent it to me correctly and within the deadline indicated in the first contact. Everything was correct and on time.
Comprador Verificado
purchased on 03/02/2017
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4
/5
★★★★☆
Satisfied but shipment a little long, too bad for the next order mercy
Acheteur Vérifié
purchased on 02/02/2017
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5
/5
★★★★★
Very efficient and a great series
Acheteur Vérifié
purchased on 02/02/2017
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5
/5
★★★★★
Fast shipping. Well packaged. I recommend 1001 maquette
Acheteur Vérifié
purchased on 02/02/2017
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4
/5
★★★★☆
Many color choices and categories for make-up paint
Acheteur Vérifié
purchased on 02/02/2017
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3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Verified Buyer
purchased on 01/02/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Acheteur Vérifié
purchased on 01/02/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
4
/5
★★★★☆
Good follow-up and interesting promotions
Acheteur Vérifié
purchased on 01/02/2017
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4
/5
★★★★☆
Everything went well with the parcel, just a few unanswered e-mails.
Acheteur Vérifié
purchased on 01/02/2017
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5
/5
★★★★★
Very happy because well received despite bad weather and order well respected
Acheteur Vérifié
purchased on 01/02/2017
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5
/5
★★★★★
Very well delivered in point relay quickly enough everything was fine
Acheteur Vérifié
purchased on 01/02/2017
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4
/5
★★★★☆
Good products sent well protected. Delivery time a bit long
Acheteur Vérifié
purchased on 01/02/2017
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1
/5
★☆☆☆☆
Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.
Comprador Verificado
purchased on 01/02/2017
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4
/5
★★★★☆
Package conforms to order even if delivery was delayed
Acheteur Vérifié
purchased on 31/01/2017
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1
/5
★☆☆☆☆
Parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable
Acheteur Vérifié
purchased on 31/01/2017
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