/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest customer reviews
4
/5
★★★★☆
Very well
Patrice V.
purchased on 20/05/2025
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5
/5
★★★★★
Reception a bit long, but correct and in good condition
Jean-paul R.
purchased on 13/05/2025
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1
/5
★☆☆☆☆
I ordered four Heavy Lokhust Destroyers at the end of January on this site, after four months without receiving my order I ask for a solution, I am told that there are only two in stock and I am offered to send me those and refund the other two. I quickly receive my order, no problem, surprise, there is only one inside. No response to my email requesting explanations. I paid for 4 figurines, I received one. I am sorry but I am more than disappointed.
Philippe R.
purchased on 26/01/2025
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Answer from 1001hobbies
Hello Dear Customer,
Thank you for your message and we completely understand your disappointment.
Indeed, following your initial order of four Heavy Lokhust Destroyer figurines, we unfortunately encountered a prolonged stock shortage with our supplier. When preparing your package, only one item was still available in physical stock, which explains the partial receipt you experienced.
In accordance with our commitment, we have processed a refund for the three missing figurines. An amount of €79.02 has been credited to your PayPal account linked to this order.
We sincerely regret the lack of responsiveness in handling your previous message, as well as the overall experience you encountered. We are currently working to improve our logistics processes and customer service to prevent this type of situation from happening again.
Please do not hesitate to reach out to us if you have any further questions. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The 1001Hobbies Team
Thank you for your message and we completely understand your disappointment.
Indeed, following your initial order of four Heavy Lokhust Destroyer figurines, we unfortunately encountered a prolonged stock shortage with our supplier. When preparing your package, only one item was still available in physical stock, which explains the partial receipt you experienced.
In accordance with our commitment, we have processed a refund for the three missing figurines. An amount of €79.02 has been credited to your PayPal account linked to this order.
We sincerely regret the lack of responsiveness in handling your previous message, as well as the overall experience you encountered. We are currently working to improve our logistics processes and customer service to prevent this type of situation from happening again.
Please do not hesitate to reach out to us if you have any further questions. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The 1001Hobbies Team
5
/5
★★★★★
Perfect
Jean-claude L.
purchased on 29/05/2025
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5
/5
★★★★★
Extremely satisfied! Order arrived faster than expected, and top quality!
Birgitta V.
purchased on 25/05/2025
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5
/5
★★★★★
Good
Kerwin H.
purchased on 22/05/2025
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4
/5
★★★★☆
Some delay issues but very satisfied overall
Michel B.
purchased on 22/04/2025
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5
/5
★★★★★
Long but good but very long a month of waiting
Antonin O.
purchased on 25/04/2025
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1
/5
★☆☆☆☆
4 weeks to have products that are supposed to be in stock. Another dropshipping company?
Guillaume D.
purchased on 27/04/2025
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Answer from 1001hobbies
Hello,
We completely understand your frustration, and we would like to apologize for this unusual processing delay.
Our company does not operate under a dropshipping model: all the products offered are indeed ordered directly from our partner suppliers.
However, we are currently going through a significant transition phase related to logistics integration and an internal reorganization of our teams. This exceptional situation has unfortunately led to a temporary extension of our processing and delivery times.
We are doing everything we can to regularize the situation as quickly as possible and restore the quality of service that you are entitled to expect.
Thank you for your patience and understanding. We hope to fully regain your trust very soon.
Best regards,
1001hobbies
We completely understand your frustration, and we would like to apologize for this unusual processing delay.
Our company does not operate under a dropshipping model: all the products offered are indeed ordered directly from our partner suppliers.
However, we are currently going through a significant transition phase related to logistics integration and an internal reorganization of our teams. This exceptional situation has unfortunately led to a temporary extension of our processing and delivery times.
We are doing everything we can to regularize the situation as quickly as possible and restore the quality of service that you are entitled to expect.
Thank you for your patience and understanding. We hope to fully regain your trust very soon.
Best regards,
1001hobbies
5
/5
★★★★★
Everything is fine.
Dieter P.
purchased on 24/05/2025
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4
/5
★★★★☆
Order respected, lacks a bit of communication when there are supply delays
Pascal L.
purchased on 07/05/2025
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2
/5
★★☆☆☆
Not great, I do not recommend... endless delivery time only to find out when opening the package that half of the order is missing... It’s a shame...
Aurelien P.
purchased on 17/04/2025
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Answer from 1001hobbies
Hello,
We sincerely regret your feedback and apologize for this inconvenience.
Indeed, your order is incomplete: the military truck box (ref. ICM72541) could not be shipped. This product was indeed ordered from our supplier, but the delivery unfortunately took longer than expected.
In order not to prolong the wait any further, we have processed a refund for this reference.
We again apologize for this situation which is beyond our control and remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We sincerely regret your feedback and apologize for this inconvenience.
Indeed, your order is incomplete: the military truck box (ref. ICM72541) could not be shipped. This product was indeed ordered from our supplier, but the delivery unfortunately took longer than expected.
In order not to prolong the wait any further, we have processed a refund for this reference.
We again apologize for this situation which is beyond our control and remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
5
/5
★★★★★
Product as described, carefully packaged!
Pierre H.
purchased on 25/05/2025
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5
/5
★★★★★
Very good site, I sometimes order from them, very serious. A delay in the order recently due to a warehouse change but everything is back to normal. I recommend.
Philippe O.
purchased on 04/05/2025
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Answer from 1001hobbies
Hello Dear Customer,
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
3
/5
★★★☆☆
😮💨💨😮💨💨😮💨💨
Mingxin X.
purchased on 24/04/2025
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5
/5
★★★★★
Very happy knowing that I called to find out where my order was and immediately someone answered me on the phone. During the day my figurines were shipped and I received them the very next day. Really efficient, thank you to those who contributed to this. I am even more satisfied because I also know that you have moved, I believe, and that it is difficult for you to meet all your customers' expectations. Nice of you and see you next time.
Xavier R.
purchased on 10/11/2024
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Answer from 1001hobbies
Hello,
Thank you very much for your message!
We are delighted to hear that your experience has been positive and that our team was able to respond to you quickly and effectively.
Your understanding regarding our recent move particularly touches us. This type of feedback encourages us to continue doing everything we can to satisfy our customers, even during transition periods.
We sincerely thank you for your trust and kindness. We look forward to seeing you again soon on our site!
Best regards,
The 1001HOBBIES team
Thank you very much for your message!
We are delighted to hear that your experience has been positive and that our team was able to respond to you quickly and effectively.
Your understanding regarding our recent move particularly touches us. This type of feedback encourages us to continue doing everything we can to satisfy our customers, even during transition periods.
We sincerely thank you for your trust and kindness. We look forward to seeing you again soon on our site!
Best regards,
The 1001HOBBIES team
1
/5
★☆☆☆☆
Delivery takes a month and a half, with no summary upon receipt and incomplete. Only after complaint do they admit the unavailability of a product and promise a refund that I am still waiting for. Intolerable business practice. I am waiting for my refund.
Jerome G.
purchased on 10/04/2025
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Answer from 1001hobbies
Hello,
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
5
/5
★★★★★
They always meet deadlines, prices, and delivery. Thank you.
Jose F.
purchased on 22/05/2025
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1
/5
★☆☆☆☆
Delivery time to be reviewed
Pascal F.
purchased on 20/04/2025
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Answer from 1001hobbies
Hello,
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
5
/5
★★★★★
Merchant is attentive. Fast shipping and careful packaging. I recommend. Regards
Francis D.
purchased on 08/05/2025
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3
/5
★★★☆☆
Delivery took a bit long, 1 month to receive, but the payment was taken quickly
Bertrand C.
purchased on 03/05/2025
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5
/5
★★★★★
A very good choice and good service
Philippe N.
purchased on 17/05/2025
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1
/5
★☆☆☆☆
Order placed on April 9 and despite a reminder, I only received half of my order. I am really disappointed and not ready to place another one.
Yvon D.
purchased on 09/04/2025
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Answer from 1001hobbies
Hello,
We regret your feedback and apologize for this inconvenience.
Despite our orders with our suppliers, two of the products in your order turned out to be unavailable.
We confirm that the refund for these two items has been processed.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
We regret your feedback and apologize for this inconvenience.
Despite our orders with our suppliers, two of the products in your order turned out to be unavailable.
We confirm that the refund for these two items has been processed.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
5
/5
★★★★★
Order received quickly. A nice model to build (Tamiya). Perfect..
Jean-noël T.
purchased on 23/05/2025
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5
/5
★★★★★
Came faster than expected and everything was as expected. What more do you want?
Wim V.
purchased on 23/05/2025
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5
/5
★★★★★
Super happy to have found the paintings I was looking for
Michel K.
purchased on 12/05/2025
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2
/5
★★☆☆☆
Too long waiting times
Sascha H.
purchased on 20/04/2025
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Answer from 1001hobbies
Good day,
we deeply regret this bad experience and apologize for the inconvenience caused.
Your order was indeed affected by extraordinary delays due to a logistical change in our warehouse, which disrupted both shipping and incoming goods. As for the unavailable product, we should have informed you earlier and regret this lack of responsiveness.
We thank you for your patience and understanding and hope to serve you to your complete satisfaction in the future.
Best regards
The team at 1001HOBBIES
we deeply regret this bad experience and apologize for the inconvenience caused.
Your order was indeed affected by extraordinary delays due to a logistical change in our warehouse, which disrupted both shipping and incoming goods. As for the unavailable product, we should have informed you earlier and regret this lack of responsiveness.
We thank you for your patience and understanding and hope to serve you to your complete satisfaction in the future.
Best regards
The team at 1001HOBBIES
5
/5
★★★★★
Always on top
Frédéric S.
purchased on 28/04/2025
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5
/5
★★★★★
Serious house to recommend
Michel B.
purchased on 18/04/2025
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2
/5
★★☆☆☆
Very long delivery time and then it turns out that 1 brush is broken. A bubble envelope is not a good packaging for fragile products. The products themselves are good.
John E.
purchased on 12/04/2025
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Answer from 1001hobbies
Hello,
Thank you very much for your feedback. We apologize for the delay in delivery and for the broken brush.
We take your comment about the packaging seriously and will ensure that fragile products are better protected to prevent such inconveniences in the future.
However, we are glad that you are satisfied with the quality of the products.
Please do not hesitate to contact our customer service if you would like to exchange the damaged brush or get a refund.
Best regards,
The 1001HOBBIES team
Thank you very much for your feedback. We apologize for the delay in delivery and for the broken brush.
We take your comment about the packaging seriously and will ensure that fragile products are better protected to prevent such inconveniences in the future.
However, we are glad that you are satisfied with the quality of the products.
Please do not hesitate to contact our customer service if you would like to exchange the damaged brush or get a refund.
Best regards,
The 1001HOBBIES team