/5
★★★★☆
based on 37065 reviews published
★★★★☆
based on 37065 reviews published
Latest customer reviews
5
/5
★★★★★
Decals Very pleased, have been trying to get these decals for a long time. 1001 Model kits kept me informed all the way and they arrived in pristine condition. Happy to unequivocally recommend... I will certainly use 1001 Model kits again
Acheteur Vérifié
purchased on 09/07/2016
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2
/5
★★☆☆☆
Good day My name is Angelo Renzi I am writing to you from Brescia (Italy) and I would be grateful if you could reply to the emails I sent you last night to know please at what point are my two orders of 01 and 2 02 July 2017. order nos: QZJOQULTN#82811 and WX9S14Y0F . From the program entered on your site I can not understand anything on the phone there is only a voice recorded on the disk moreover in French so basically I do not understand anything. to my emails you have not answered yet. Please let me know something as soon as possible. I only ask for now what happened to what I purchased from you. Please I remain waiting for your prompt reply on this matter. Thank you. Angelo Renzi - Brescia - ITALY.
Acquirente Verificato
purchased on 08/07/2016
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5
/5
★★★★★
Exellentes livraison bon emballage et delai respect
Acheteur Vérifié
purchased on 08/07/2016
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3
/5
★★★☆☆
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
Acheteur Vérifié
purchased on 06/07/2016
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
From order to delivery takes way too long! This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.
Acheteur Vérifié
purchased on 06/07/2016
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
Verified Buyer
purchased on 06/07/2016
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
From order to delivery takes way too long! This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.
Verified Buyer
purchased on 06/07/2016
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
In June 2016 I purchased a set of colors I paid they sent me the invoice but to date I still have not received anything and we are at 06072016. In an email they wrote me that they had shipped to DHL courier but contacted the courier I was told that they never received the package. Unacceptable and thieving behavior.
Acquirente Verificato
purchased on 06/07/2016
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3
/5
★★★☆☆
All correct but there is room for improvement in the preparation and shipping of orders. 12 days in the preparation plus another 7 days of shipping total almost 20 days to receive an order with a weight of 16 kg.
Comprador Verificado
purchased on 06/07/2016
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5
/5
★★★★★
Reasonable prices and professional follow-up
Acheteur Vérifié
purchased on 04/07/2016
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5
/5
★★★★★
Excellent choice of models from all horizons. Also a wide range of accessories and paints. Delivery was fast and smooth.
Acheteur Vérifié
purchased on 04/07/2016
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1
/5
★☆☆☆☆
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
Acheteur Vérifié
purchased on 02/07/2016
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Answer from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
5
/5
★★★★★
An excellent supplier They provided the goods I ordered on time and well packaged keeping me informed of the progress of the order
Verified Buyer
purchased on 02/07/2016
1
/5
★☆☆☆☆
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
Verified Buyer
purchased on 02/07/2016
Answer from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
5
/5
★★★★★
An excellent supplier They provided the goods I ordered on time and well packaged keeping me informed of the progress of the order
Acheteur Vérifié
purchased on 02/07/2016
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5
/5
★★★★★
Packages well packed respect
Acheteur Vérifié
purchased on 02/07/2016
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5
/5
★★★★★
Store to recommend
Acheteur Vérifié
purchased on 02/07/2016
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5
/5
★★★★★
Compliant item and fast delivery with perfect follow-up.
Acheteur Vérifié
purchased on 01/07/2016
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5
/5
★★★★★
I bought an rc model that I couldn't find in stores. 1001 maquetas found it for me without problems. I plan to continue buying in the future.
Comprador Verificado
purchased on 30/06/2016
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5
/5
★★★★★
Very good service
Acheteur Vérifié
purchased on 30/06/2016
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5
/5
★★★★★
Easy to place order, items defined very correctly. The step-by-step follow-up until delivery is appreciated. I recommend this site without a pro
Acheteur Vérifié
purchased on 30/06/2016
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3
/5
★★★☆☆
My order had not been processed. Problem solved after phone call. Too bad, but I'm still here
Acheteur Vérifié
purchased on 30/06/2016
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4
/5
★★★★☆
Smooth order processing
Acheteur Vérifié
purchased on 29/06/2016
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1
/5
★☆☆☆☆
Site with quite a lot of choice but 2 weeks late for material in stock and supposedly delivered in 7 days ...and it hasn't left their premises yet....and no return mail...Last purchase that's for sure. On the other hand, they're quick to cash in and quick to register the requested refund on their site...We'll have to see how long it takes, though.
Acheteur Vérifié
purchased on 28/06/2016
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1
/5
★☆☆☆☆
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Acheteur Vérifié
purchased on 27/06/2016
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Answer from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Verified Buyer
purchased on 27/06/2016
Answer from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team
4
/5
★★★★☆
Apart from the delivery time, which was not really respected, everything arrived in good condition with no problems.
Acheteur Vérifié
purchased on 25/06/2016
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1
/5
★☆☆☆☆
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Acheteur Vérifié
purchased on 24/06/2016
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Answer from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Have not received good ordered on time. Having to have DHL figure out why they did not have package for pick up. Needed this on time.
Verified Buyer
purchased on 24/06/2016
Answer from 1001hobbies
Dear customer, Apparently DHL sent the package back to us because some documents were missing. Would you like to cancel your order and get a refund? Best regards, The 1001modelkits team
5
/5
★★★★★
Satisfied
Acheteur Vérifié
purchased on 24/06/2016
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