/5
★★★★☆
based on 36844 reviews published
★★★★☆
based on 36844 reviews published
Latest customer reviews
5
/5
★★★★★
Order delivered on time.
Jeff C.
purchased on 19/04/2024
Translated review
5
/5
★★★★★
Very satisfied;
Luc S.
purchased on 14/04/2024
Translated review
5
/5
★★★★★
Time limit
Jean Pascal D.
purchased on 15/05/2024
Translated review
5
/5
★★★★★
Everything is fine, gladly again.
Jost F.
purchased on 11/05/2024
Translated review
Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Just right
I. G.
purchased on 11/05/2024
Translated review
4
/5
★★★★☆
Communication out of sync with colissimo delivery.
Olivier B.
purchased on 05/05/2024
Translated review
5
/5
★★★★★
Everything as ordered, gladly again
Gerd R.
purchased on 13/05/2024
Translated review
Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
It's perfect, correct price, fast shipping, good quality model.
Jean V.
purchased on 09/05/2024
Translated review
1
/5
★☆☆☆☆
Missing product for an order, I ask for a refund and after a month and numerous emails they tell me that the bank wants my documents, not having paid through any bank I ask which bank they refer to but they never replied
Domenico N.
purchased on 06/03/2024
Translated review
3
/5
★★★☆☆
I was a bit scared because my parcel was notified as having been picked up by the recipient at my Relay point, which I hadn't done. When I got there, of course, my parcel was nowhere to be found, but fortunately another bookseller/point relay called to tell me that if I didn't come to collect my parcel, it would be sent back to the sender. I went straight there and luckily it was my order. I'm not pointing the finger at the website, but at the delivery companies, who are more and more often making a mockery of things. But all's well that ends well in my case.
Geoffrey P.
purchased on 05/04/2024
Translated review
Answer from 1001hobbies
Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience you experienced with the delivery of your package. We fully understand your frustration with this stressful situation. However, we would like to reassure you that we take the quality of our service very seriously and work closely with our delivery partners to minimize such incidents. We will pass on your comments to the delivery companies concerned in order to improve this process. We're delighted that everything went smoothly and that you were finally able to collect your order. Your satisfaction is very important to us and we hope that this kind of problem will not occur again in the future. Thank you again for your understanding and patience. Please don't hesitate to contact us if you need any help or have any other questions.
5
/5
★★★★★
Fast delivery
Wolfgang S.
purchased on 19/04/2024
Translated review
Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend it!
Armand R.
purchased on 23/04/2024
Translated review
5
/5
★★★★★
Excellent service. Clean. Fast. Very affordable.
Henri S.
purchased on 26/04/2024
Translated review
4
/5
★★★★☆
Quickly received and in good condition But this model was impossible to glue as the parts were very small
Chantal A.
purchased on 23/04/2024
Translated review
4
/5
★★★★☆
Extremely fast, great selection, some brands too expensive compared with other sales sites, otherwise it would have been 5 stars.
Marc R.
purchased on 22/04/2024
Translated review
5
/5
★★★★★
Good choice and good opportunities for 50% products
Denis S.
purchased on 18/04/2024
Translated review
5
/5
★★★★★
Super good. I recommend it.
Didier D.
purchased on 09/05/2024
Translated review
5
/5
★★★★★
A helpful and available team, who helped me finalize my order as quickly as possible!
Gaelle W.
purchased on 06/05/2024
Translated review
5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend it!
Patrick M.
purchased on 02/04/2024
Translated review
1
/5
★☆☆☆☆
I do not recommend anyone to buy here. It is the third time that they ask for the order, I placed the order two months ago, the order did not arrive, one call after another, twenty thousand emails a day, no one knew anything, after losing a lot of time and strength I get them to send me another one which NEVER ARRIVES, I make a thousand calls again and after getting a response from one of them, they spoke to me terribly and either I spoke to them in English or they did not answer me, which left me no other choice but to make the best I could and I knew they would send me a THIRD ORDER for which I have no follow-up, no confirmation email or anything, I have never seen anything like this in my life. It should be reportable and this is already the next option in the consumer service office.
María S.
purchased on 23/04/2024
Translated review
Answer from 1001hobbies
Dear customer, We are very sorry for the inconvenience you experienced with your order and we fully understand your frustration. We would like to offer our sincerest apologies for this incident. We take your comments very seriously and will work to improve our communication and responsiveness. We have found a solution to this situation. We understand that this has been a very disappointing experience for you and would like to thank you for your patience. Sincerely
4
/5
★★★★☆
Very fast delivery. Well-stocked catalog
Remi V.
purchased on 22/04/2024
Translated review
5
/5
★★★★★
All great
Jose Luis M.
purchased on 28/04/2024
Translated review
Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
3
/5
★★★☆☆
It's a shame we didn't know sooner that only one of the two bunches ordered was available, and that we had to wait two months to receive the full order.
Yves L.
purchased on 16/02/2024
Translated review
Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that you were not informed sooner of the partial availability of your order, and we apologize for the two-month delay you had to wait to receive the full order. We understand how frustrating this must have been for you. We are constantly striving to improve our communication and logistical processes to avoid this type of inconvenience in the future. If you have any further questions or concerns regarding your order, please do not hesitate to contact us. We thank you for your patience and understanding, and look forward to serving you better in the future. Best regards,
5
/5
★★★★★
Shipment arrived complete and in perfect condition.
Jean-pierre D.
purchased on 29/04/2024
Translated review
5
/5
★★★★★
Fast, compliant and good advice. Excellent choice.
Bertrand C.
purchased on 10/05/2024
Translated review
4
/5
★★★★☆
Due to problems with the courier company it took more than a month but I had to solicit the shipment myself
Matteo F.
purchased on 03/05/2024
Translated review
Answer from 1001hobbies
We are sorry to hear that you had problems with the courier service. We understand that this can be frustrating and apologize for any inconvenience caused. We appreciate your patience and understanding in this situation. If you need further assistance or have any other concerns, please do not hesitate to contact us. Thank you for your continued support
5
/5
★★★★★
Perfect item, fast and accurate delivery, clear instructions, nothing to complain about, EVERYTHING is OK: "1001 HOBBIES" five stars, or more!
Bernard B.
purchased on 27/04/2024
Translated review
Answer from 1001hobbies
Thank you so much for your complimentary feedback!
5
/5
★★★★★
Fast shipping, products as expected. Thank you
Fátima M.
purchased on 16/04/2024
Translated review
Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
5
/5
★★★★★
Good products fast delivery perfect
Philippe R.
purchased on 04/05/2024
Translated review
1
/5
★☆☆☆☆
I haven't received me package to this day, you guys and hobbies1001 do nothing but ignore. So do I get my money back or are you going to take action now by sending a new one. Do something instead of doing nothing
Bryan D.
purchased on 16/04/2024
Translated review
Answer from 1001hobbies
Thank you very much for your review, Thank you very much for your feedback. We would like to inform you that after tracking your package LD181424535FR by La Poste Française to Post NL, the package was delivered on 20/04/2024 to the address you indicated for delivery. We are very sorry that you have not received your product. We have replied to all your emails. Could you please contact us at 088081159 between 10am and 1pm and between 2pm and 5pm? We need the certificate of non-receipt sent by email on April 26, 2024 at 11:42 a.m. to investigate with the carrier. We regret that the "verified opinions" site is not adequate to handle online disputes. Once again, we apologize for this incident. Sincerely 1001hobbies