/5
★★★★☆
based on 36834 reviews published
★★★★☆
based on 36834 reviews published
Latest customer reviews
2
/5
★★☆☆☆
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Verified Buyer
purchased on 30/09/2015
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.
Verified Buyer
purchased on 30/09/2015
Answer from 1001hobbies
Dear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: [email protected] Best regards, Customer service
5
/5
★★★★★
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
Verified Buyer
purchased on 30/09/2015
2
/5
★★☆☆☆
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Acheteur Vérifié
purchased on 30/09/2015
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.
Acheteur Vérifié
purchased on 30/09/2015
Translated review
Answer from 1001hobbies
Dear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: [email protected] Best regards, Customer service
5
/5
★★★★★
Site well detailedgood choice of products description of items and delivery times very clear fast shipping in short nothing to re
Acheteur Vérifié
purchased on 30/09/2015
Translated review
5
/5
★★★★★
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
Acheteur Vérifié
purchased on 30/09/2015
Translated review
5
/5
★★★★★
I really appreciated the services of this site and I would recommend it without any worries:
Acheteur Vérifié
purchased on 30/09/2015
Translated review
1
/5
★☆☆☆☆
Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.
Verified Buyer
purchased on 29/09/2015
Answer from 1001hobbies
Dear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service
1
/5
★☆☆☆☆
Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money! Go somewhere else avoid these.
Acheteur Vérifié
purchased on 29/09/2015
Translated review
Answer from 1001hobbies
Dear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service
3
/5
★★★☆☆
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
Verified Buyer
purchased on 28/09/2015
1
/5
★☆☆☆☆
NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders
Verified Buyer
purchased on 28/09/2015
Answer from 1001hobbies
Dear customer, We do our best to keep our website updated, but some stock errors may sometimes occur. We apologize for the inconvenience. Your order was refunded yesterday (29th of September), 4 days after you asked for the cancellation. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders
Acheteur Vérifié
purchased on 28/09/2015
Translated review
Answer from 1001hobbies
Dear customer, We do our best to keep our website updated, but some stock errors may sometimes occur. We apologize for the inconvenience. Your order was refunded yesterday (29th of September), 4 days after you asked for the cancellation. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
1 week's delay in relation to the planned delivery dateunacceptable!!!!especially when you pay a 9 euro delivery charge
Acheteur Vérifié
purchased on 28/09/2015
Translated review
3
/5
★★★☆☆
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
Acheteur Vérifié
purchased on 28/09/2015
Translated review
5
/5
★★★★★
Perfect transaction.
Acheteur Vérifié
purchased on 28/09/2015
Translated review
4
/5
★★★★☆
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
Verified Buyer
purchased on 26/09/2015
4
/5
★★★★☆
The order arrived on time and the availability of models is very high. Excellent.
Acquirente Verificato
purchased on 26/09/2015
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5
/5
★★★★★
Purchase giving me complete satisfaction
Acheteur Vérifié
purchased on 26/09/2015
Translated review
1
/5
★☆☆☆☆
I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their products into stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes: to be avoided at all costs!
Acheteur Vérifié
purchased on 26/09/2015
Translated review
5
/5
★★★★★
Excellent choice, good price, many references ... In short, a site to recommend to all model enthusiasts. A little extra would be to include the paint references for each model in the description, so that you can color-coordinate them and order both the model and the paint you want at the same time.
Acheteur Vérifié
purchased on 26/09/2015
Translated review
2
/5
★★☆☆☆
Very poor quality - return to dispatch immediately
Acheteur Vérifié
purchased on 26/09/2015
Translated review
1
/5
★☆☆☆☆
I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their product in stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes to be avoided at all costs!
Acheteur Vérifié
purchased on 26/09/2015
Translated review
4
/5
★★★★☆
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
Acheteur Vérifié
purchased on 26/09/2015
Translated review
5
/5
★★★★★
I'm very happy to find what I'm looking for as a Tamiya fan. the delivery is fast, which isn't bad either! so: very interesting prices good choice possible delivery ra
Acheteur Vérifié
purchased on 25/09/2015
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5
/5
★★★★★
All things come to those who wait Patience is not my strong point Joking aside I am delighted to have placed an order with you thank you cordially Patr
Acheteur Vérifié
purchased on 24/09/2015
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5
/5
★★★★★
Original article fast delivery. Thank you
Verifizierter Käufer
purchased on 23/09/2015
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5
/5
★★★★★
Purchase made successfully
Acquirente Verificato
purchased on 23/09/2015
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5
/5
★★★★★
No problem for ordering and delivery
Acheteur Vérifié
purchased on 22/09/2015
Translated review
1
/5
★☆☆☆☆
Non Arrival of Goods Order acknowledged by 1001 kits on 19/08/2015. Chase e-mail to their customer services sent 16/09/2015 Still awaiting goods or a response to my e-mail
Acheteur Vérifié
purchased on 21/09/2015
Translated review
Answer from 1001hobbies
Dear customer, Unfortunately the item you ordered appears to be out of stock. We will thus refund your order as soon as possible. We apologize for the inconvenience and hope you will reconsider your evaluation once the refund has been issued. Best regards, Customer service