/5
★★★★☆
based on 36834 reviews published
★★★★☆
based on 36834 reviews published
Latest customer reviews
4
/5
★★★★☆
Got the item, took a while After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.
Verified Buyer
purchased on 28/06/2015
3
/5
★★★☆☆
Delivery too long despite colissimo article ordered on june 11 and delivered to home on june 25
Acheteur Vérifié
purchased on 27/06/2015
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2
/5
★★☆☆☆
Not all products are available. For the same product, the price is often 2 times more expensive than on other sites. For the same delivery quality, e.g. silo parcel, the price is 25% more expensive. In short, too expensive. For an unavailable product, there is no refund but a credit note. On another site, the product was at the same price but without the credit note.
Acheteur Vérifié
purchased on 26/06/2015
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1
/5
★☆☆☆☆
Horrible I have not received the order even in other stores in the network as hobbymdelismo are more professional because I put the same address and in this case if I arrived.
Comprador Verificado
purchased on 26/06/2015
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5
/5
★★★★★
Great! Thank you for your great service and support as always!
Verified Buyer
purchased on 25/06/2015
5
/5
★★★★★
Great! Thank you for your great service and support as always!
Acheteur Vérifié
purchased on 25/06/2015
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5
/5
★★★★★
No worries service as advertised
Acheteur Vérifié
purchased on 25/06/2015
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5
/5
★★★★★
Fast and efficient service. Satisfactory products.
Acheteur Vérifié
purchased on 24/06/2015
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4
/5
★★★★☆
Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.
Verified Buyer
purchased on 22/06/2015
5
/5
★★★★★
Very easy ordering on the net fast delivery with more than satisfactory tracking information
Acheteur Vérifié
purchased on 22/06/2015
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5
/5
★★★★★
Very good quality
Acheteur Vérifié
purchased on 22/06/2015
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4
/5
★★★★☆
Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.
Acheteur Vérifié
purchased on 22/06/2015
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3
/5
★★★☆☆
For the fact that the items were delivered from Paris to Saarbrücken, they arrived surprisingly quickly. The many emails documenting every little step of the processing were sometimes annoying. The packaging for the color tins consisted only of a large bubble envelope in which the tins had a lot of space. Fortunately, only one tin opened and the good quality of the envelope prevented a bigger mess. So there is still room for improvement.
Verifizierter Käufer
purchased on 22/06/2015
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4
/5
★★★★☆
Everything is ok just one remark, the preparation time may be a bit long. The preparation and shipping should be immedia so faster. Having said that, the important thing is to have the right product at the right port, which is always very well done at 1001 Maquet.
Acheteur Vérifié
purchased on 21/06/2015
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5
/5
★★★★★
A customer for some time now, 1001 maquettes has always been there for me, even though I'm far from the metropolis. I've had a perfect follow-up, impeccable and attentive to its customers' needs. Keep up the good work. A loyal and fully satisfied customer. Patr
Acheteur Vérifié
purchased on 18/06/2015
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5
/5
★★★★★
Fast and efficient!
Acheteur Vérifié
purchased on 16/06/2015
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4
/5
★★★★☆
In the size guidelines, it says that the 32nd and 35th are equivalent. This has never been the case, as the 35th is one head shorter for the figures. Some manufacturers, seeing a resurgence of enthusiasm for the 32nd size, have simply changed the label on their figurines to 35th, selling them as 32nd rather than creating new molds. This is obviously profitable for them, but certainly a disappointment for the buyer. One less head is one less head, and that can be disappointing. I can't see any way of finding out without being able to open the box. Unless you can specify the size of a standing figure from head to toe.
Acheteur Vérifié
purchased on 16/06/2015
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1
/5
★☆☆☆☆
False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.
Verified Buyer
purchased on 15/06/2015
1
/5
★☆☆☆☆
Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks
Verified Buyer
purchased on 15/06/2015
1
/5
★☆☆☆☆
Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks
Acheteur Vérifié
purchased on 15/06/2015
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1
/5
★☆☆☆☆
False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.
Acheteur Vérifié
purchased on 15/06/2015
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3
/5
★★★☆☆
Sorry but still nothing received to date. ????? what's going on? Cdl
Acheteur Vérifié
purchased on 15/06/2015
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4
/5
★★★★☆
No worries practical site and deadlines respected
Acheteur Vérifié
purchased on 14/06/2015
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5
/5
★★★★★
Responsive delivery, follow-up and communication 2020 packaging and protection 2020 good site. a little more expensive than the others. The service and responsiveness are worth it though.
Acheteur Vérifié
purchased on 14/06/2015
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5
/5
★★★★★
Order processed and received quickly. Very satisfied
Acheteur Vérifié
purchased on 12/06/2015
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1
/5
★☆☆☆☆
Order not yet received
Acheteur Vérifié
purchased on 12/06/2015
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5
/5
★★★★★
No problems and a very wide choice. I recommend
Acheteur Vérifié
purchased on 10/06/2015
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5
/5
★★★★★
Careful shipment good communication
Acheteur Vérifié
purchased on 10/06/2015
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3
/5
★★★☆☆
Order placed on 280515 with confirmation of delivery between 0106 and 0306. As of date 1006 still nothing. Invoiced for Colissimo but sent by Colieco, which in terms of price and delivery time is not quite the same thing. As an indication, an order placed in the middle of the afternoon with an English site is dispatched the same day and received 3 days later at the most, with shipping costs that are hardly more expensive. Without
Acheteur Vérifié
purchased on 10/06/2015
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5
/5
★★★★★
I stumbled across this site by chance and found a good selection of miniatures (Airfix Heller ....) that are already delighting my grandson ... and his father, who was delighted to introduce him to the miniatures of his childhood that he couldn't find in the local shops. So a great discovery for three grown-up children! We'll certainly be back soon...
Acheteur Vérifié
purchased on 09/06/2015
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