/5
★★★★☆
based on 37064 reviews published
★★★★☆
based on 37064 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Wishing to obtain some additional information before purchasing a model, I sent an e-mail. No reply. We don't read emails at 1001 maquettes! Well, I'll order aille
Acheteur Vérifié
purchased on 09/10/2015
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4
/5
★★★★☆
Good choice of models and accessories.
Acheteur Vérifié
purchased on 09/10/2015
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4
/5
★★★★☆
I did receive the rails in strong cardboard boxes with paper but the rails were or were fighting a duel apart from that no negative remarks and thank you I would come back Roger Duchat
Acheteur Vérifié
purchased on 09/10/2015
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5
/5
★★★★★
The orders arrive in a reasonable time and offers a good catalog of varied miniatures.
Comprador Verificado
purchased on 08/10/2015
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4
/5
★★★★☆
Ordered on September 26, 2015 received on October 08.2015.- better than that.!!!!!
Acquirente Verificato
purchased on 08/10/2015
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1
/5
★☆☆☆☆
Awful/No Service I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.
Verified Buyer
purchased on 06/10/2015
3
/5
★★★☆☆
The time between an internet order and the dispatch of that order is far too long: 4 to 5 days for products available within 24 hours.
Acheteur Vérifié
purchased on 06/10/2015
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1
/5
★☆☆☆☆
Awful/No Service I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.
Acheteur Vérifié
purchased on 06/10/2015
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4
/5
★★★★☆
The purchase went well. Only the receipt of the order was several days late. The website contains a lot of products. I suppose that this is why it crashes too often. Otherwise the customer service is excellent. This is the first time I have bought from you. My opinion is favorable and I will be ordering again.
Comprador Verificado
purchased on 05/10/2015
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5
/5
★★★★★
Product delivered in perfect condition and ahead of initial estimates. Excellent follow-up
Acheteur Vérifié
purchased on 05/10/2015
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5
/5
★★★★★
Great experience Very fast - very good - great place to shop on the internet +++++++
Verified Buyer
purchased on 04/10/2015
2
/5
★★☆☆☆
No tracking code received although I paid extra for it much too long delivery time no response to messages.
Verifizierter Käufer
purchased on 04/10/2015
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5
/5
★★★★★
Order received on time delivery 4 days very good site I recommend sens probl
Acheteur Vérifié
purchased on 04/10/2015
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5
/5
★★★★★
Great experience Very fast - very good - great place to shop on the internet +++++++
Acheteur Vérifié
purchased on 04/10/2015
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3
/5
★★★☆☆
Having ordered 2 assembly kits one was intact while one was missing pieces I asked for the missing pieces to be shipped but never received a response if they had answered my question or complaint I would have also given 5 stars because the site is very detailed and fast.
Acquirente Verificato
purchased on 03/10/2015
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5
/5
★★★★★
Delivery on time. No complaints
Acheteur Vérifié
purchased on 03/10/2015
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3
/5
★★★☆☆
I don't know what happened to my cheque. I sent it the same day as my order and it arrived the day after I received an e-mail saying that you hadn't received it, 10 days after I sent it. Despite everything, I was pleased with the work that was done after this incident, because I don't think the post office takes so long to trans
Acheteur Vérifié
purchased on 03/10/2015
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5
/5
★★★★★
The order was served correctly and it is impressive the amount of products they have in stock.
Comprador Verificado
purchased on 02/10/2015
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3
/5
★★★☆☆
Site well stocked waiting time a little long. If you have patience recommended.
Acquirente Verificato
purchased on 02/10/2015
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4
/5
★★★★☆
Following a technical problem i had to phone customer service who immediately reassured me delivery in good time i recommend this site which is very professional
Acheteur Vérifié
purchased on 01/10/2015
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2
/5
★★☆☆☆
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Verified Buyer
purchased on 30/09/2015
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.
Verified Buyer
purchased on 30/09/2015
Answer from 1001hobbies
Dear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: [email protected] Best regards, Customer service
5
/5
★★★★★
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
Verified Buyer
purchased on 30/09/2015
2
/5
★★☆☆☆
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Acheteur Vérifié
purchased on 30/09/2015
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.
Acheteur Vérifié
purchased on 30/09/2015
Translated review
Answer from 1001hobbies
Dear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: [email protected] Best regards, Customer service
5
/5
★★★★★
Site well detailedgood choice of products description of items and delivery times very clear fast shipping in short nothing to re
Acheteur Vérifié
purchased on 30/09/2015
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5
/5
★★★★★
Pretty Great Ordered some bottles of model glue, and got everything quickly and for a good price. Pretty great for a first purchase.
Acheteur Vérifié
purchased on 30/09/2015
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5
/5
★★★★★
I really appreciated the services of this site and I would recommend it without any worries:
Acheteur Vérifié
purchased on 30/09/2015
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1
/5
★☆☆☆☆
Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.
Verified Buyer
purchased on 29/09/2015
Answer from 1001hobbies
Dear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service
1
/5
★☆☆☆☆
Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money! Go somewhere else avoid these.
Acheteur Vérifié
purchased on 29/09/2015
Translated review
Answer from 1001hobbies
Dear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service