/5
★★★★☆
based on 37318 reviews published
★★★★☆
based on 37318 reviews published
Latest customer reviews
5
/5
★★★★★
Products delivered on time and as ordered m
Acheteur Vérifié
purchased on 29/10/2015
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1
/5
★☆☆☆☆
I have only made one purchase but have not had a good experience. I ordered the package by express delivery 2 or 3 days ago and it still hasn't arrived for a week. It was to make a gift and the date has already passed.
Comprador Verificado
purchased on 27/10/2015
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4
/5
★★★★☆
Very good site order and fast reception nevertheless high price
Acheteur Vérifié
purchased on 27/10/2015
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1
/5
★☆☆☆☆
Poor customer service Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order, my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.
Verified Buyer
purchased on 26/10/2015
Answer from 1001hobbies
Dear customer, Unfortunately the product you ordered was out of stock and could not be resupplied from our suppliers. We apologize for the inconvenience. Best regards, Customer Service
1
/5
★☆☆☆☆
Poor customer service Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order, my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worst customer service I have ever experienced.
Acheteur Vérifié
purchased on 26/10/2015
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Answer from 1001hobbies
Dear customer, Unfortunately the product you ordered was out of stock and could not be resupplied from our suppliers. We apologize for the inconvenience. Best regards, Customer Service
5
/5
★★★★★
Simple order very good order tracking (e-mail and sms) well done parcel arrived in good condition
Acheteur Vérifié
purchased on 26/10/2015
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5
/5
★★★★★
Very good no problem
Acheteur Vérifié
purchased on 26/10/2015
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5
/5
★★★★★
The decals exceeded my expectations many times over and the delivery was very fast and cheap. I can only recommend 1001 Modellbau and I will be happy to buy here again.
Verifizierter Käufer
purchased on 26/10/2015
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4
/5
★★★★☆
Excellent experience
Acquirente Verificato
purchased on 26/10/2015
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5
/5
★★★★★
Fast and word vre I recommend it
Acquirente Verificato
purchased on 22/10/2015
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5
/5
★★★★★
Fast delivery of the products ordered, all well packaged. I am very satisfied
Acheteur Vérifié
purchased on 21/10/2015
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5
/5
★★★★★
Good products delivered promptly.shipping costs a little high for the price of the merchandise ordered.
Acheteur Vérifié
purchased on 21/10/2015
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1
/5
★☆☆☆☆
No contact. No return call or email. No shipping or tracking info. I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.
Verified Buyer
purchased on 20/10/2015
1
/5
★☆☆☆☆
No contact. No return call or email. No shipping or tracking info. I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.
Acheteur Vérifié
purchased on 20/10/2015
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1
/5
★☆☆☆☆
Your material is decent but unfortunately it is not what I was looking for because I needed """""SAMURAI OF PLASTIC """""&colorful""" AND AT LEAST 10 CM""""" Unfortunately I misinterpreted your catalog and no complaints to you. If you have PLASTIC COLORED Samurai OF 10 cm. I will be happy possibly to proceed with a new order. Regards. Mauro Santinelli
Acquirente Verificato
purchased on 20/10/2015
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5
/5
★★★★★
Extremely attractive catalog and particularly correct purchasing and delivery procedure. We recommend
Acheteur Vérifié
purchased on 19/10/2015
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3
/5
★★★☆☆
I'm only giving it 3 stars because I received a can of paint with a broken, cracked lid. Apart from this problem nothing to
Acheteur Vérifié
purchased on 19/10/2015
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5
/5
★★★★★
Fast and serious, this is a site where you should comma
Acheteur Vérifié
purchased on 18/10/2015
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5
/5
★★★★★
Delivery conforms to the order.delivery time conforms to those announced at the time of the order. However, I was too disappointed with the relay point (auchan avallon) with whom we had to fight for three days to get our parcel, which we were told had not been received. I will no longer use relay point delivery.
Acheteur Vérifié
purchased on 17/10/2015
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5
/5
★★★★★
Compliant order delivered quickly
Acheteur Vérifié
purchased on 17/10/2015
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4
/5
★★★★☆
The can of paint is as described but for the price I find the capacity a bit small.
Acheteur Vérifié
purchased on 17/10/2015
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5
/5
★★★★★
Yyyyyyyyyyyyyyyyy
Acheteur Vérifié
purchased on 17/10/2015
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3
/5
★★★☆☆
Very slow delivery, delivered within 24 hours, collected 8 days later. product conforms to my order.
Acheteur Vérifié
purchased on 17/10/2015
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4
/5
★★★★☆
I always receive my shipments correctly, well packaged and quickly, but on this last occasion it was a little late, but to solve it they sent it to me urgently and certified, so it also arrived quickly after they informed me of the incident. I will continue
Comprador Verificado
purchased on 16/10/2015
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1
/5
★☆☆☆☆
Order placed on 04 october in theory it left on 091015. on 161015 still nothing received. That's a bit much for a supposed delivery time of 4 to 7 days! On the phone, they promise tomorrow, tomorrow, tomorrow, but offer no compensation or solution. I think the store's policy is to charge shipping costs! which isn't right because the order follows the same channels. It's a way of making a bit more profit on the backs of customers. I don't recommend taking the free shipping option. Disappointed
Acheteur Vérifié
purchased on 16/10/2015
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5
/5
★★★★★
Très bon site à bientô
Acheteur Vérifié
purchased on 16/10/2015
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3
/5
★★★☆☆
AND 'CLEAR THAT MY JUDGMENT AND' ON STRICTLY PERSONAL EXPERIENCE FOR WHICH INEVITABLY LEADS ME TO SAY THAT IN TERMS OF PUNCTUALITY 'LEAVES A LOT TO BE DESIRED AMONG OTHER THINGS NOT ACCOMPANIED BY THE TRACEABILITY' THAT CAN 'BE OF HELP AS UNFORTUNATELY HAPPEN OF POSTAL MISHAPS THAT ARE THE ORDER OF THE DAY.ARMANDO FORTINO
Acquirente Verificato
purchased on 16/10/2015
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5
/5
★★★★★
Ordered without a hitch. Highly recommend! Quick delivery, no worries. Parfai
Acheteur Vérifié
purchased on 15/10/2015
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1
/5
★☆☆☆☆
Not only are the delivery times not respected and the goods still not received. After-sales service has still not replied to us after two days. And on an order of €5117, we have been charged €53.56 at the bank, neither seen nor known.
Acheteur Vérifié
purchased on 14/10/2015
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3
/5
★★★☆☆
Receipt of the package after the due date Unsuitable packaging (model box ab
Acheteur Vérifié
purchased on 14/10/2015
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