/5
★★★★☆
based on 36833 reviews published
★★★★☆
based on 36833 reviews published
Latest customer reviews
5
/5
★★★★★
EXCELLENT 5 STAR TRANSACTION
Acquirente Verificato
purchased on 24/12/2014
Translated review
5
/5
★★★★★
Hard to find model purchased from 1001 models. Perhaps overpriced for the contents of the box but otherwise all very efficient and well organized. Very satisfied.
Acquirente Verificato
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Okay order received quickly
Acquirente Verificato
purchased on 23/12/2014
Translated review
3
/5
★★★☆☆
The products offered are really many for all needs and of quality. In terms of assistance and information, the service is also of quality. The time elapsed between order and goods arrival considering that the payment is in advance goes a bit long. One criticism for the handling of missing products: the transformation of the value into a discount for a subsequent purchase does not seem correct to me especially in case incomplete orders are repeated.
Acquirente Verificato
purchased on 23/12/2014
Translated review
3
/5
★★★☆☆
Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.
Verified Buyer
purchased on 23/12/2014
2
/5
★★☆☆☆
Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.
Verified Buyer
purchased on 23/12/2014
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Verified Buyer
purchased on 23/12/2014
5
/5
★★★★★
Great Experience I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.
Verified Buyer
purchased on 23/12/2014
1
/5
★☆☆☆☆
Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Verified Buyer
purchased on 23/12/2014
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
2
/5
★★☆☆☆
Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
I ordered a maréchal d'Empire statuette that looked very good in the photo. I received an unidentifiable figure in raw resin and as a spare part. I was so angry that I couldn't even react at the time! This statuette was a Christmas present, so I'm disappointed! Not only will I never order from this site again, but with the publicity I've given it, a lot of other people have also been disappointed.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
In my opinion, the best site for model making. Wide choice and excellent service
Acheteur Vérifié
purchased on 23/12/2014
Translated review
1
/5
★☆☆☆☆
At the beginning I ordered it was simple but they promised me 4 to 5 days and it's been 10 days that I'm waiting for the parcel that was supposed to be delivered to the Auchan closest to me. So here's my opinion on this
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
I received my parcel in time for Christmas. Phew
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Great Experience I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Easy to order on the site, fast shipping! I recommend this site
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Careful processing, fast delivery and eco-friendly customer service.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
3
/5
★★★☆☆
Fast delivery but model box damaged while package was intact. Too bad for a gift
Acheteur Vérifié
purchased on 23/12/2014
Translated review
2
/5
★★☆☆☆
Still not arrived this damn order of the 15th..yet message of sending the package on the 19th confirmed but tomorrow is the 24th and zero news. delivery not at all assured for christmas it's naked
Acheteur Vérifié
purchased on 23/12/2014
Translated review
3
/5
★★★☆☆
Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
1
/5
★☆☆☆☆
WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Glad to find original and inexpensive models
Acheteur Vérifié
purchased on 23/12/2014
Translated review
1
/5
★☆☆☆☆
After ordering an available product at the beginning of December, I made several reminders and finally found out that there was a problem with the supplier. Not being able to have the order for Christmas, I asked for a refund. Miraculously, I was told that the order was being prepared and would be dispatched shortly. Unfortunately the only thing that arrived was a free tube of glue with the order. Now I'm waiting for a full refund but no news.....
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Continue like this
Acheteur Vérifié
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Very good, thank you.
Verifizierter Käufer
purchased on 23/12/2014
Translated review
5
/5
★★★★★
Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.
Verified Buyer
purchased on 22/12/2014
4
/5
★★★★☆
The departure was a little long but everything arrived quickly after processing the order thank you
Acheteur Vérifié
purchased on 22/12/2014
Translated review
4
/5
★★★★☆
Shipping too long my wife ordered after me it arrives before me !!!!
Acheteur Vérifié
purchased on 22/12/2014
Translated review
5
/5
★★★★★
Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.
Acheteur Vérifié
purchased on 22/12/2014
Translated review