/5
★★★★☆
based on 37057 reviews published
★★★★☆
based on 37057 reviews published
Latest customer reviews
5
/5
★★★★★
Received the material within the stated time. Perfect packaging and low cost. Recommended
Acquirente Verificato
purchased on 11/12/2014
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4
/5
★★★★☆
I placed an order on 2811 on 412 they told me it was in viado. my husband's birthday is next week and I don't know if it will arrive.
Comprador Verificado
purchased on 11/12/2014
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1
/5
★☆☆☆☆
I ordered last summer and have not received anything. I have been waiting 6 months or more for my money back. I know that there are bigger problems in this company and that mine is probably silly compared to others but I have been so outraged and disappointed not only by the treatment received by your store but also by the fact that you have taken me for a ride so far. I hope no one buys from your store because you do not know how to treat your customers at all.
Comprador Verificado
purchased on 11/12/2014
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5
/5
★★★★★
Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have take in consideration that some items ship from overseas. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.
Verified Buyer
purchased on 11/12/2014
5
/5
★★★★★
Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have to take in consideration that some items ship from overseas. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.
Acheteur Vérifié
purchased on 11/12/2014
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5
/5
★★★★★
I received my parcel on time.
Acheteur Vérifié
purchased on 11/12/2014
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5
/5
★★★★★
Nothing to report
Acheteur Vérifié
purchased on 11/12/2014
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3
/5
★★★☆☆
The products are correct but the concern it is the sending my last order I received it 15 days after in spite of a fast payment (between 3 and 5 jo
Acheteur Vérifié
purchased on 11/12/2014
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5
/5
★★★★★
Large assortmentwhich can also meet special requests Quality of the goods meets expectations In the event of delivery problems, quick notification by e-mail....very good
Verifizierter Käufer
purchased on 11/12/2014
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4
/5
★★★★☆
All very well wide availability 'of models quick purchase on the site shipping on time honest and were accurate in keeping me updated via email on the progress of' order. I will purchase again on this site ! Bravo !
Acquirente Verificato
purchased on 10/12/2014
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5
/5
★★★★★
I consider 1001 models very well stocked and clear in the structure of the site. If I may make one remark it concerns the field of color sales: rather than indicating the type of color (sometimes too general) it would be the case to enter the number of each individual color since in the assembly packs the shade is not indicated but almost always the code number.
Acquirente Verificato
purchased on 09/12/2014
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4
/5
★★★★☆
I haven't had any problems with your site except for an order that never arrived. I hope to hear from him again, except for this small detail.
Acheteur Vérifié
purchased on 09/12/2014
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4
/5
★★★★☆
11 days is a bit long, but otherwise everything was fine.
Acheteur Vérifié
purchased on 09/12/2014
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5
/5
★★★★★
Order delivered quickly, the products are super quality! I recommend
Acheteur Vérifié
purchased on 08/12/2014
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1
/5
★☆☆☆☆
Bad experience model ordered for my child's christmas announced as deliverable on the site within 4 to 6 days. model never received. they don't have it in stock and clear their name by pointing to an error in information from one of their suppliers. I asked for a refund on december 1st. on december 8th, nothing arrived on my account. i e-mailed their customer service department (no phone number given) to find out how soon i would be refunded: no reply. i will not be ordering from them again. i'm sorry, but i'm not going to be reimbursed.
Acheteur Vérifié
purchased on 08/12/2014
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5
/5
★★★★★
Excellent buying experience, good order tracking. Only regret is that delivery is not quicker.
Acheteur Vérifié
purchased on 08/12/2014
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5
/5
★★★★★
The best model site in France in my humble opinion
Acheteur Vérifié
purchased on 08/12/2014
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2
/5
★★☆☆☆
I ordered a model with delivery between 3 and 5 days in a relay point and I had to wait practically 15 days and no way of contacting anyone verbally to find out what was happening, whether it was 1001 maquettes or the carrier. The site sent me an e-mail with an offer of free delivery for my next order, even though I hadn't received my first order.
Acheteur Vérifié
purchased on 07/12/2014
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5
/5
★★★★★
Order placed on Tuesday evening and delivered on Saturday morning. Nothing to say, everything was perfect! First experience and I recommend the site! Particularly at this time of year, when the savings on certain store visits are most welcome. My godson was delighted with
Acheteur Vérifié
purchased on 07/12/2014
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3
/5
★★★☆☆
Délais trop long( 12 jours) digne d'un envois uk et encore la concurrence en France et a l'étranger sont plus réactif.faite un effort sur ce point et vous serez au niveau.car vous avez un bon stock et un site lisible .je recommanderais sur votre site si la concurrence n'a pas les références que je souhaite .cordi
Acheteur Vérifié
purchased on 06/12/2014
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5
/5
★★★★★
Every order processed with first-class service.
Verifizierter Käufer
purchased on 06/12/2014
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1
/5
★☆☆☆☆
Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.
Verified Buyer
purchased on 05/12/2014
Answer from 1001hobbies
Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service
1
/5
★☆☆☆☆
Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.
Acheteur Vérifié
purchased on 05/12/2014
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Answer from 1001hobbies
Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service
5
/5
★★★★★
First order on 1001 Maquettes very easy search on the site perfect order and delivery. Thank you very much. I highly recommend this site
Acheteur Vérifié
purchased on 05/12/2014
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2
/5
★★☆☆☆
I waited 17 days for my order not 5-7 days as stated. I am disappointed .
Verifizierter Käufer
purchased on 05/12/2014
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5
/5
★★★★★
Even if not everything is immediately available, the boys and girls will find an acceptable solution. Very important: HUGE CHOICE ! MfG Heiko Thorwarth
Verifizierter Käufer
purchased on 04/12/2014
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2
/5
★★☆☆☆
Actually I only wanted to give one star but rude (if you don't want to call a reply to my emails that) then yes, but the service is really not worth more than two stars. Paid both times in advance via PayPal for figures in 'stock' according to the list (why then 2-3 weeks delivery time) and received no credit for the undelivered package in the first order. The same with the second order, but this time at least a credit note on the account. Nevertheless, I don't see the point in continuing to finance these poor logistics in advance. This is simply too little for today's standards and I will definitely look around for other options, even though the range is huge (apparently too extensive), hence the lousy logistics
Verifizierter Käufer
purchased on 04/12/2014
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1
/5
★☆☆☆☆
I placed the order in Nov 13 and to date (Dec 03) I have not received anything the goods are reported shipped with DHL on 24112014 but the tracking is invalid. I have sent several emails to customer service but no one has deigned to respond. Will the goods arrive????
Acquirente Verificato
purchased on 03/12/2014
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5
/5
★★★★★
Good product delivered correctly and faultlessly. Gladly again at any time.
Verifizierter Käufer
purchased on 03/12/2014
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1
/5
★☆☆☆☆
For 2 months now I have been waiting for my delivery which should have been delivered to me 15 months ago??! The particularly bad thing is that nobody from the company thinks it is worth the effort to even say a word in response to my requests. I have no choice but to get a statement and my money through a lawyer. Congratulations to everyone who had a problem-free delivery. Lucky you!
Verifizierter Käufer
purchased on 03/12/2014
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