/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest customer reviews
5
/5
★★★★★
Shipping department excellent - information is passed on promptly If an item is not available, alternatives are offered (voucher) Item that was initially no longer available could be successfully procured. I can highly recommend 1001 Modellbau!!!
Verifizierter Käufer
purchased on 30/05/2014
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5
/5
★★★★★
Not much to say, everything went well. Delivery times were respected and the packaging was impeccable. So everything
Acheteur Vérifié
purchased on 29/05/2014
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4
/5
★★★★☆
I am very satisfied with the processing of my order, but I was only lucky to receive the parcel when it was delivered. The parcel did not have my full address on it. The postal worker found me in his database and then reached me personally, otherwise the parcel would have been returned. So only with a lot of luck.
Verifizierter Käufer
purchased on 29/05/2014
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5
/5
★★★★★
Very satisfied order arrived quickly as requested
Acheteur Vérifié
purchased on 29/05/2014
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5
/5
★★★★★
Well-packaged parcels received promptly
Acheteur Vérifié
purchased on 29/05/2014
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5
/5
★★★★★
Very fast I ordered Sunday the package left Tuesday and arrived Wednesday I did not ask more I recommend it to all
Acheteur Vérifié
purchased on 28/05/2014
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5
/5
★★★★★
But it's wonderful.....
Acquirente Verificato
purchased on 28/05/2014
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3
/5
★★★☆☆
Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but... I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal's resolution center. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them......
Acheteur Vérifié
purchased on 28/05/2014
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Answer from 1001hobbies
Hello Stathis, We apologize once again for the inconvenience and the troubles that occured concerning your order. As a compensation, I am happy to offer you the shipping costs on your next order. Please check your emails to know how to benefit from it. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but… I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……
Verified Buyer
purchased on 28/05/2014
Answer from 1001hobbies
Hello Stathis, We apologize once again for the inconvenience and the troubles that occured concerning your order. As a compensation, I am happy to offer you the shipping costs on your next order. Please check your emails to know how to benefit from it. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Good site but needs improvement in speed
Acheteur Vérifié
purchased on 27/05/2014
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4
/5
★★★★☆
With only one order my opinion wouldn't be worth much
Acheteur Vérifié
purchased on 27/05/2014
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5
/5
★★★★★
The site has many choices and the delivery is of high quality and fast.
Acheteur Vérifié
purchased on 27/05/2014
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4
/5
★★★★☆
HAS MANY OF THE THINGS I NEED
Comprador Verificado
purchased on 27/05/2014
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2
/5
★★☆☆☆
After waiting 19 days for the order and complaining to the courier company, what else could I say?
Comprador Verificado
purchased on 27/05/2014
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5
/5
★★★★★
With patience you can assemble beautiful replicas of scale airplanes. I enjoy with the assemblies and they are very good and I recommend it.
Comprador Verificado
purchased on 27/05/2014
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3
/5
★★★☆☆
I placed an order with them and a week ago I received a different material at my home than the one I had purchased. In the last week I have sent them two emails explaining the incident and they have not even answered me.
Comprador Verificado
purchased on 27/05/2014
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3
/5
★★★☆☆
THE PROBLEM WITH ""CHRONOPOST"" IN COMPARISON WITH THEIR CONCURENT IS THAT CHRONOPOST DOES NOT CALL THE CUSTOMER AT ALL??? I WAS AT HOME THE DAY AND TIME CHRONOPOST CAME BUT THE DRIVER ONLY PUT THE NOTICE IN MY MAILBOX!!!!
Acheteur Vérifié
purchased on 26/05/2014
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4
/5
★★★★☆
Very wide choice on the catalogue""aviation"" good communication in case of dispute. I would recommend them.
Acheteur Vérifié
purchased on 26/05/2014
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2
/5
★★☆☆☆
I received the model I had ordered on time, but it was damaged. I returned it immediately, but only received a new copy after 5 weeks. In the meantime, when I called customer service, I was told that they couldn't tell me anything and that I had to write an e-mail ... In short, an after-sales service that's really not up to scratch and really not r
Acheteur Vérifié
purchased on 26/05/2014
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5
/5
★★★★★
Outanding Detail The model will make a perfect gift for a close friends son to build and will be a nice bedroom dresser display item once finished.
Acheteur Vérifié
purchased on 26/05/2014
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5
/5
★★★★★
Very good service! No complaints
Acheteur Vérifié
purchased on 26/05/2014
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5
/5
★★★★★
The product was well detailed the shipping was fast and even though Correos failed and returned it they reshipped it fast and at no cost. Thank you very
Comprador Verificado
purchased on 26/05/2014
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5
/5
★★★★★
Site with great assortment and really excellent customer service. Accurate packaging and fast shipping. I am very satisfied.
Acquirente Verificato
purchased on 26/05/2014
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5
/5
★★★★★
I loved your catalog which is really very complete. Then also the prices are extremely competitive and affordable and the delivery is fast and accurate. Congratulations.
Acquirente Verificato
purchased on 26/05/2014
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4
/5
★★★★☆
Having placed one order and being satisfied I will not delay in making more purchases. Thank you
Acquirente Verificato
purchased on 26/05/2014
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3
/5
★★★☆☆
GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.
Acheteur Vérifié
purchased on 26/05/2014
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Answer from 1001hobbies
Hello Jack, We are not responsible for the use you make of our products. Please follow the instructions indicated on the products to avoid such problems. Best regards, The 1001modelkits team
3
/5
★★★☆☆
GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.
Verified Buyer
purchased on 26/05/2014
Answer from 1001hobbies
Hello Jack, We are not responsible for the use you make of our products. Please follow the instructions indicated on the products to avoid such problems. Best regards, The 1001modelkits team
5
/5
★★★★★
Outanding Detail The model will make a perfect gift for a close friends son to build and will be a nice bedroom dresser display item once finished.
Verified Buyer
purchased on 26/05/2014
4
/5
★★★★☆
Not enough choice in recent sports cars lacks a forum on model building. It would be better to be able to choose your brand of paint with equivalent references between brands. Otherwise great
Acheteur Vérifié
purchased on 25/05/2014
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4
/5
★★★★☆
The service is reliable and the quality top-notch - definitely worth recommending, it all depends on the manufacturer's brand.
Acheteur Vérifié
purchased on 25/05/2014
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