/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
I placed an order on 12012014regorally paid with bonificotutti products available!!a oggi (0102) mi vedo cancellare un prodotto perché non disponibilelo same that still remains available in the catalog..e io ho aspettando quasi un mese per poi vedermi modificato l'ordine..non ho parolespero almeno in un rimborso visto che sono andati oltre a tutte le condizioni di vendita pubblicate sul sito.
Acquirente Verificato
purchased on 03/02/2014
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4
/5
★★★★☆
All good except for one thing and that is that it took a long time to receive the package + 15 days.
Comprador Verificado
purchased on 02/02/2014
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1
/5
★☆☆☆☆
Content of an e-mail sent by me to kontakt@1001modellbau on January 29, 2014 but not yet answered: Dear Sir or Madam, About an hour ago, the Italeri C47 Skytrain 1:72 model kit I ordered from you was unfortunately delivered by DHL in a miserable condition. A truck must have driven over it (see attached photos!). You can no longer build a model from this kit! Since I paid in advance via paypal including the transportation costs, I expect a delivery in proper condition. What happens now? I expect a reply e-mail from you immediately. With (still) kind regards Walter Schmölling I hope to receive a response here!
Verifizierter Käufer
purchased on 01/02/2014
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5
/5
★★★★★
I must say I am 1001 percent satisfied.....very punctual delivery time
Acquirente Verificato
purchased on 01/02/2014
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1
/5
★☆☆☆☆
Payment for an available kit was accepted 9 days ago then no more news. Solicited by email no response. What are they up to? This behavior is unacceptable: they collected the money where is my model?
Acquirente Verificato
purchased on 01/02/2014
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4
/5
★★★★☆
Aircraft model packaging and package smell very strongly of nicotine that is very disgusting. Otherwise everything is great.
Verifizierter Käufer
purchased on 31/01/2014
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2
/5
★★☆☆☆
WELL RECEIVED MY ORDER QUICKLY BUT FORTUNATELY I'M USED TO MAKING MODELS BECAUSE 2 OUT OF 3 ARE EITHER IN RUSSIAN OR ALL IN ENGLISH . MOREOVER, WITH EACH ASSEMBLY ON EACH PAGE THERE ARE NO COLORS INDICATED ON THE PARTS? REFER TO THE PACKAGING? NOT HABIT! I'LL BE HESITATING ON THE NEXT CDES!? TOO SIMPLE AND COMPLICATED AT THE SAME TIME?
Acheteur Vérifié
purchased on 31/01/2014
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2
/5
★★☆☆☆
I ordered on January 17th. I was debited on January 17. 5 calendar days (3 working days) later, on January 22, I received an e-mail stating that your order no. 32571 had been dispatched and that you would be receiving it shortly. On January 31, there was no delivery notice, no delivery, no news. Your telephone service does not answer you are unreachable. I expect a return from you within 24 hours and a commercial gesture on these 2 orders which total more than 340€ TTC. Cordia
Acheteur Vérifié
purchased on 31/01/2014
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4
/5
★★★★☆
Reliablegood choicettime brands proposed
Acquirente Verificato
purchased on 31/01/2014
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5
/5
★★★★★
There were delays in delivery but these were communicated without being asked so as a customer you feel that you have been treated correctly - thank you again! gladly again!
Verifizierter Käufer
purchased on 30/01/2014
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5
/5
★★★★★
Was my first purchase from their store... fabulous service prompt in answering my questions and quick in shipping the merchandise... RECOMMENDED...
Acquirente Verificato
purchased on 30/01/2014
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3
/5
★★★☆☆
On the whole, everything went well. One delicate etched part was slightly bent. It could have been packed a little more carefully and sturdily. But it's not a problem. I would be happy to order from you again.
Verifizierter Käufer
purchased on 29/01/2014
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4
/5
★★★★☆
Hello order processed quickly and without problem kind regards Alain LI
Acheteur Vérifié
purchased on 29/01/2014
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1
/5
★☆☆☆☆
Hello, since you're asking for my opinion, here it is: I'm surprised that I haven't received my order yet, since I've placed orders for similar products on other sites and they've already been delivered. On the other hand, I'd like to congratulate you on being much quicker than your competitors when it comes to direct debit. However, I hope that I'll be delivered, even if I won't be taking legal action for a small loss.
Acheteur Vérifié
purchased on 29/01/2014
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2
/5
★★☆☆☆
Order 32661 dated January 21, 2014. The kit arrived on February 6 after a full 16 days despite being marked as immediately available and shipped with DHL. Above all, communications with the customer are deficient: responses to my numerous e-mails about the status of the order have always arrived several days late. One does not run an e-commerce site this way: a customer should be informed promptly especially if his shipment is delayed for any reason.
Acquirente Verificato
purchased on 29/01/2014
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5
/5
★★★★★
Nothing to say my orders were satisfied
Acheteur Vérifié
purchased on 28/01/2014
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4
/5
★★★★☆
Very nice site, lacks a bit of choice on self-assembly fire engines. I recommend
Acheteur Vérifié
purchased on 28/01/2014
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2
/5
★★☆☆☆
8 days to prepare the order is a long, long time. Order placed on January 12 and shipped on January 20. We are on the 28th and still no receipt or notice of default.
Acheteur Vérifié
purchased on 28/01/2014
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1
/5
★☆☆☆☆
After 1 month, still no order, despite confirmation by e-mail that the products had arrived in their warehouse. Dear Supplier Keep your commercial gifts it's not a price problem but a lack of respect for the customer. No exact information on the problem with the order tracking emails false an order from January 4 an arrival in your warehouses on January 12 (email sent by you) 3 times by phone you confirmed a departure the same day a written confirmation on the 22nd validating the sending of the order we are the evening of the 30th and no order delivered. E
Acheteur Vérifié
purchased on 28/01/2014
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1
/5
★☆☆☆☆
NOTHING BUT LIARS AND THIEVES Placed my order for two items that were stated as in stock with a delivery in 10 days from their US store. After I finished with the PayPal payment I was sent a conformation email that stated the items were overseas and to expect 15 business days for delivery. The items would be sent to their US location and then mailed out from there. They stated that the process to arrive at their facility would take 7-9 days. Already being frustrated with being lied to I emailed the company on day 10 to find out the status of the order. Their response was ""It appears that two of the products you have ordered is unavailable and unfortunately we do not know when it will be again. Following your request, we will refund USD 48,49 on your credit card or Paypal account.""At no point did I ask for a refund nor was there ever a refund! I ended up having to open a Paypal dispute that was escalated to a claim which I was awarded the money. DO NOT BUY FROM THIS ONLINE RETAILER-THEY ARE NOTHING BUT LIARS AND THIEVES!
Acheteur Vérifié
purchased on 28/01/2014
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. This issue was due to an error from our suppliers and you were informed as soon as we became aware of it. Best regards, 1001modelkits Team
1
/5
★☆☆☆☆
NOTHING BUT LIARS AND THIEVES Placed my order for two items that were stated as in stock with a delivery in 10 days from their US store. After I finished with the PayPal payment I was sent a conformation email that stated the items were overseas and to expect 15 business days for delivery. The items would be sent to their US location and then mailed out from there. They stated that the process to arrive at their facility would take 7-9 days. Already being frustrated with being lied to I emailed the company on day 10 to find out the status of the order. Their response was ""It appears that two of the products you have ordered is unavailable and unfortunately we do not know when it will be again. Following your request, we will refund USD 48,49 on your credit card or Paypal account.""At no point did I ask for a refund nor was there ever a refund! I ended up having to open a Paypal dispute that was escalated to a claim which I was awarded the money. DO NOT BUY FROM THIS ONLINE RETAILER-THEY ARE NOTHING BUT LIARS AND THIEVES!
Verified Buyer
purchased on 28/01/2014
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. This issue was due to an error from our suppliers and you were informed as soon as we became aware of it. Best regards, 1001modelkits Team
2
/5
★★☆☆☆
Payment was accepted 1701 for 4 colors I can understand that it is not a major expense but it is not acceptable the site is well structured easy and there is a lot of choice . I remain waiting for someone to answer me ..... Luke
Acquirente Verificato
purchased on 27/01/2014
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3
/5
★★★☆☆
It should be said that the instructions will be in German and English, as they are very brief.
Acheteur Vérifié
purchased on 26/01/2014
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5
/5
★★★★★
This is the first time I've used this company. I find the choice important and the service perfect. So to be continued
Acheteur Vérifié
purchased on 26/01/2014
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5
/5
★★★★★
Professionalism and fairness.
Acquirente Verificato
purchased on 26/01/2014
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5
/5
★★★★★
Every model builder's heart will smile. Whether airplanes, ships or tanks - there is something for every model builder and at affordable prices.
Verifizierter Käufer
purchased on 25/01/2014
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5
/5
★★★★★
Good company with so many kits to chose from I received the order and I am happy with that I look forward to this company
Acheteur Vérifié
purchased on 24/01/2014
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5
/5
★★★★★
I received my parcel in perfect condition, thank you again.
Acheteur Vérifié
purchased on 24/01/2014
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4
/5
★★★★☆
Accurate on time good prices.
Acquirente Verificato
purchased on 24/01/2014
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5
/5
★★★★★
Good company with so many kits to chose from I received the order and I am happy with that I look forward to this company
Verified Buyer
purchased on 24/01/2014