/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest customer reviews
3
/5
★★★☆☆
Very slow shipping, slow customer service response time i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order. i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...
Acheteur Vérifié
purchased on 23/01/2013
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2
/5
★★☆☆☆
Very satisfied with the products ordered. On the other hand very disappointed with your site for the management of addresses (billing and delivery) Nothing is respected even after calling your sales department. A piece of advice: improve your site for delivery and everything will be fine.
Acheteur Vérifié
purchased on 23/01/2013
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3
/5
★★★☆☆
All is well, that ends well, i suppose... Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.
Acheteur Vérifié
purchased on 23/01/2013
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4
/5
★★★★☆
I'd like to add a little something to my assessment. I've just read a number of comments and I've noticed that customer service very often tends to blame the end-of-year festivities for delays. However, as far as I'm concerned, my order was placed after the festivities and delivery still took 15 days.
Acheteur Vérifié
purchased on 22/01/2013
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1
/5
★☆☆☆☆
After several orders for products supposedly""available"" it turns out that on 1001maquettes these products are not in stock! This is regrettable, and in the end delays are lengthened. Shipping costs are exorbitant! Paying €890 plus shipping to receive a bubble envelope with your products in it is, in my opinion, taking the piss!
Acheteur Vérifié
purchased on 22/01/2013
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4
/5
★★★★☆
Complete order arrived safely. Delivery times sometimes a little long, but extensive choice of accessory models.
Acheteur Vérifié
purchased on 20/01/2013
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2
/5
★★☆☆☆
Received torn packaging surrounded by tape ""La Poste"" for the package to hold and a callage really done in a hurry that did not allow the model to arrive unscathed.
Acheteur Vérifié
purchased on 20/01/2013
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3
/5
★★★☆☆
Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.
Verified Buyer
purchased on 19/01/2013
Answer from 1001hobbies
Dear sir, The reason for this delay is that most of the products have to be transferred from our European location first. Best regards, 1001modelkits
3
/5
★★★☆☆
How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.
Verified Buyer
purchased on 19/01/2013
Answer from 1001hobbies
Dear sir, Your order was shipped from the US on January 11th your tracking number is LN390811422US Best regards, 1001Modelkits
1
/5
★☆☆☆☆
Item was delivered well after it was promised and horrible customer service I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.
Verified Buyer
purchased on 19/01/2013
3
/5
★★★☆☆
Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.
Acheteur Vérifié
purchased on 19/01/2013
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Answer from 1001hobbies
Dear sir, The reason for this delay is that most of the products have to be transferred from our European location first. Best regards, 1001modelkits
3
/5
★★★☆☆
How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.
Acheteur Vérifié
purchased on 19/01/2013
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Answer from 1001hobbies
Dear sir, Your order was shipped from the US on January 11th your tracking number is LN390811422US Best regards, 1001Modelkits
4
/5
★★★★☆
Very good presentation of the siteeasily find all brands and ladders.packaging well received and well protected
Acheteur Vérifié
purchased on 19/01/2013
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5
/5
★★★★★
Large selection VERY fast and accurate shipping
Acheteur Vérifié
purchased on 19/01/2013
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4
/5
★★★★☆
Beautiful reproductions of Allied soldiers on the axis and very rare Difficult""cutting"" on the other hand Delivery on time in perfect condition
Acheteur Vérifié
purchased on 19/01/2013
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3
/5
★★★☆☆
The model car was delivered on time, but the color requested was wrong: we received a red car and had ordered a white one.
Acheteur Vérifié
purchased on 19/01/2013
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5
/5
★★★★★
Superb site that I appreciate and would order again and share with friends
Acheteur Vérifié
purchased on 19/01/2013
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1
/5
★☆☆☆☆
Item was delivered well after it was promised and horrible customer service I ordered a model to be delivered for the holidays, and it ended up being delivered a couple of weeks late. Attempted to contact the seller several times without response. Do not recommend.
Acheteur Vérifié
purchased on 19/01/2013
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1
/5
★☆☆☆☆
Unreliable and Unavailable 1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I canceled this model order not once but twice they still shipped it 2 weeks later.
Verified Buyer
purchased on 18/01/2013
4
/5
★★★★☆
See below I ordered something as shown on the website, the order was acknowledged, then sent (after some unspecified delay), and I received it pretty much as I had expected
Verified Buyer
purchased on 18/01/2013
4
/5
★★★★☆
See below I ordered something as shown on the website, the order was acknowledged, then sent (after some unspecified delay), and I received it pretty much as I had expected
Acheteur Vérifié
purchased on 18/01/2013
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1
/5
★☆☆☆☆
Not very happy with this order! I would not renew. Long wait! When I visited another mail-order site, I saw the same model from the same brand at 40% less, plus shipping of
Acheteur Vérifié
purchased on 18/01/2013
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5
/5
★★★★★
Bravo models not found on the market new and delivered carefully! a site to put absolutely in his favorite
Acheteur Vérifié
purchased on 18/01/2013
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4
/5
★★★★☆
Good choice etc etc
Acheteur Vérifié
purchased on 18/01/2013
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1
/5
★☆☆☆☆
Unreliable and Unavailable 1001models is a horrible company that does not return e-mails or voice mails for weeks. They listed a model on their site with no mention that it was unavailable, then they e-mailed me it would ship in a few days, when in truth it was actually out of stock. After numerous e-mails and voice mails I finally got a note stating it was out of stock. This company is horrible do not do business with them. Oh and after I cancelled this model order not once but twice they still shipped it 2 weeks later.
Acheteur Vérifié
purchased on 18/01/2013
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3
/5
★★★☆☆
Not very good: I have several addresses registered with 1001 maquettes. I asked for delivery to my home address, but unfortunately the orders are systematically sent to my work address, even though I selected the right address when ordering (this has happened to me twice). I ordered several products indicated as available. Finally I received an e-mail telling me that one product was unavailable, but that the other 2 had been shipped anyway (so far, so good). Then I receive an email with a credit corresponding to the product that wasn't shipped. As I wanted this product, I ordered it on the site a few days later as it was available again. I ordered it but had to pay the shipping costs again. It's a pity when they could have sent it to me separately at no extra cost, as they do.
Acheteur Vérifié
purchased on 18/01/2013
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2
/5
★★☆☆☆
What can I say???? voilà I decided to get back into model making and after a""surfÃ"" on a multitude of sites I came across 1001....... I appreciated the wide choice in models the simplicity of navigation..... to finally place an order....... aie..... a few days later an e-mail telling me that as soon as my order had been ""processed"" I would be notified.... then.... the wait..... in short.... more than 15 days before receiving my purchase.... (fortunately no bad surprises on opening) very disappointed by the abnormally long wait in view of the delivery costs.... really dommag
Acheteur Vérifié
purchased on 17/01/2013
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4
/5
★★★★☆
Product conforms to order but delivery time a little long (15 days)
Acheteur Vérifié
purchased on 16/01/2013
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4
/5
★★★★☆
Nice product, the 1 18 emes scale is great for small details.
Acheteur Vérifié
purchased on 16/01/2013
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1
/5
★☆☆☆☆
I won't do business with them again! I made an online purchase. I was under the impression it was being shipped from overseas. I was charged excessive shipping fees (more than the item cost). It was shipped from within the states. It arrived broken. I emailed them with my concerns and asked for a reply. Never received a reply!
Acheteur Vérifié
purchased on 16/01/2013
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