/5
★★★★☆
based on 37306 reviews published
★★★★☆
based on 37306 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Lousy customer service. Nefarious order tracking and no clarification of any doubts. I will not buy from them again
David C.
purchased on 21/05/2024
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Answer from 1001hobbies
We are sorry to hear that your experience with our customer service was not satisfactory. Your feedback is very important to us and we take it very seriously. We will work to improve our order tracking and the clarity of our communications to avoid this type of situation in the future. If you are willing to give us a second chance, we would like to rectify it. Please contact us directly by email so that we can resolve this issue satisfactorily.
1
/5
★☆☆☆☆
I purchased a product that was being marketed for more than 900 euros as available and shipped inn48 hours , after purchase, I called for more information but found people unprepared, also the product after several days of waiting that was not being shipped was unavailable. Why do they leave merchandise on the site if.then they don't have any? Also they wanted me to exchange the merchandise for completely different one. Fortunately I was able to get a refund.
Daniele V.
purchased on 10/05/2024
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Answer from 1001hobbies
We are sorry to hear about your experience. It is completely understandable that you felt frustrated by this situation. We appreciate your patience and understanding in this matter and are pleased that you were able to obtain a refund. We will take steps to ensure that this does not happen again in the future.
5
/5
★★★★★
Excellent seller
Tiziano B.
purchased on 10/05/2024
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5
/5
★★★★★
Super product very satisfied
Rob P.
purchased on 22/05/2024
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Answer from 1001hobbies
How great to hear that you are satisfied with the product! We always strive to provide high-quality products that meet your expectations. If you have any questions or if there is anything we can help with, please feel free to let us know. Thanks for your feedback and have fun with your purchase!
5
/5
★★★★★
I am totally happy. Super easy processing, fast delivery. This was definitely not my last purchase. Thank you 🙂
Romy W.
purchased on 20/05/2024
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Answer from 1001hobbies
We are very pleased to hear that! We are glad that you are satisfied with the purchase process and the fast delivery. Thank you for your positive feedback and for your support! We look forward to your next purchase. If you have any questions, please feel free to contact me. Thank you very much and see you soon! 🙂
4
/5
★★★★☆
Good products slow delivery
Stefano T.
purchased on 24/05/2024
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1
/5
★☆☆☆☆
They shipped $45 worth of paint in a flimsy envelope that let paint burst all over the inside and all over the other paint cans. I attempted to reach out to them and they did respond but ghosted me soon after. Horrid experience.
Joshua W.
purchased on 17/05/2024
Answer from 1001hobbies
We are very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide. We take your comments very seriously and apologise for any inconvenience caused by sending your products from France. We are working with our delivery partners to ensure the safety of your items during shipping. There appears to have been a serious problem in this case, and we will immediately investigate what happened so that we can take the necessary steps to prevent it happening again in the future.
5
/5
★★★★★
Serious store!
Jean-alexandre C.
purchased on 09/05/2024
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4
/5
★★★★☆
All good
Unai B.
purchased on 13/05/2024
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5
/5
★★★★★
Very fast delivery for which all kudos . only downside : the so-called free shipping ? Because those are free to a drop off point and not to my/home address which in my case is really a must ( I have mobility problems so a pick up point is not an option for me ) . Further no minuses ..again kudos for the quick handling of the order made ..thumbs up !
Rene V.
purchased on 28/05/2024
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Answer from 1001hobbies
Thanks for your positive feedback and great to hear you're happy with the quick delivery! We understand your comment about the free shipping to a pickup point and that this is not ideal for you given your mobility limitations. We will definitely take this as feedback to improve our shipping options and provide more flexibility for all of our customers. If you have any questions in the future or if we can help with anything, we are always here for you. Thanks again for your order and appreciation!
5
/5
★★★★★
Navigation is easy and efficient. The choice is vast. Customer service is competent and friendly, even on the phone. SZ
Serge Z.
purchased on 11/05/2024
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Answer from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that you found our site easy to navigate and that you like our wide selection of products. Our customer service team is delighted to hear that you appreciated their competence and warmth, even over the phone. We look forward to serving you again!
5
/5
★★★★★
Very well done top
Milan C.
purchased on 14/05/2024
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Answer from 1001hobbies
Thank you for your kind words! We're glad you're satisfied with our service. If you have any questions or need help in the future, we are always here for you. Until next time!
5
/5
★★★★★
Very fast delivery and great package
Nadyne B.
purchased on 26/05/2024
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5
/5
★★★★★
Very good
Jean Marie B.
purchased on 28/05/2024
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5
/5
★★★★★
Once again, nothing to complain about. Inquiry dealt with the same day. Packaging ok, price correct? Delivery bpost ok (Belgium) Company in which I have all confidence....and nobody pays me to say that.
Eric D.
purchased on 20/05/2024
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Answer from 1001hobbies
Thank you so much for your glowing review! We are delighted to know that you are completely satisfied with our service, from the speed of response to delivery with Bpost. Your trust is our greatest reward. And we promise not to pay you to say it! See you soon for new orders!
5
/5
★★★★★
I'm going to use these buoys for the German ship Bismarck and the Calypso.
Eric M.
purchased on 19/05/2024
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Answer from 1001hobbies
It's always a pleasure to know that our products find their way into such interesting and historic projects. Please feel free to share photos of your finished models - we'd love to see them!
5
/5
★★★★★
Figures as described. Fast shipping. Well packaged.
Antony J.
purchased on 01/05/2024
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Answer from 1001hobbies
We're delighted that the figurines met your expectations and that the shipment was fast and well packaged.
5
/5
★★★★★
A team that's always at the top of its game.
Freddy B.
purchased on 04/05/2024
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Answer from 1001hobbies
Thank you so much for your great feedback! We're delighted to know that our team continues to make waves by providing top-notch service. Your satisfaction is our best reward. See you soon for more Freddy adventures!
5
/5
★★★★★
Fast, good service.
Josep Miquel C.
purchased on 21/04/2024
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5
/5
★★★★★
Fast and careful.
Giovanni V.
purchased on 05/05/2024
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5
/5
★★★★★
Price, speed of dispatch, packaging; all correct.
Richard B.
purchased on 26/05/2024
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5
/5
★★★★★
Fast delivery and I will order models again.
Hans-günter D.
purchased on 13/05/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Fast delivery and good prices
Peter R.
purchased on 15/04/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
4
/5
★★★★☆
Fast delivery my order was very well packed and arrived intact.
Sasha D.
purchased on 19/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Fast delivery after ordering. Small hitch: the deliveryman couldn't find my letterbox, he was too in a hurry to wait 1 minute (stopwatch in hand), put my parcel on the letterboxes and it was stolen in less than 10 seconds (the time it took me to get down in the elevator).
Clémence B.
purchased on 04/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
4
/5
★★★★☆
Order confirmed on 02/02/24, delivery in May in two instalments.
Jean-jacques G.
purchased on 22/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
5
/5
★★★★★
Wide selection. Competitive prices. Very fast shipping. It's perfect.
Philippe A.
purchased on 10/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
5
/5
★★★★★
Very satisfied with my order
Olivier B.
purchased on 12/04/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Disappointed, labels stuck on the jars we can't see ref: de la peinture!!!!!!!!!!!!
Henri S.
purchased on 20/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
4
/5
★★★★☆
Roger
Bernard D.
purchased on 02/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service