/5
★★★★☆
based on 37320 reviews published
★★★★☆
based on 37320 reviews published
Latest customer reviews
3
/5
★★★☆☆
I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.
Bert T.
purchased on 26/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
5
/5
★★★★★
Transparent website
Ludo H.
purchased on 22/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
1
/5
★☆☆☆☆
Very bad not even 1 star i don't recommend it at all
Marie-francoise D.
purchased on 08/03/2024
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5
/5
★★★★★
Very easy to navigate the site - great quick service, and well packaged shipment.
James B.
purchased on 10/03/2024
Answer from 1001hobbies
Thank you so much James for your positive feedback! We're thrilled to hear that you found our website easy to navigate and that you're satisfied with our quick service and well-packaged shipment. Your satisfaction is our priority, and we look forward to serving you again in the future!
5
/5
★★★★★
Shipping times adjusted to as detailed on the web. In this case very competitive price. Perfect communication. I recommend this store.
Javier S.
purchased on 04/04/2024
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Answer from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
5
/5
★★★★★
Excellent fast delivery.
Patrice B.
purchased on 08/04/2024
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4
/5
★★★★☆
I think the number of orders I've placed with 1001 hobbies is the right answer.
Cédric G.
purchased on 24/03/2024
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Answer from 1001hobbies
We would like to thank you sincerely for your loyalty and for the number of orders you have placed with 1001 Hobbies. Your continued confidence in our company is the best reward for us. We are delighted to know that you have found satisfaction in our products and services, and we pledge to continue earning your trust with every order you place with us. If you have any questions, suggestions or concerns, please let us know. Our team is here to provide you with an exceptional shopping experience every step of the way. Once again, thank you for your loyalty and continued support. We look forward to serving you again at 1001 Hobbies.
5
/5
★★★★★
Order arrived on time
Jean-pierre M.
purchased on 08/04/2024
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5
/5
★★★★★
Arrived quickly. no worries
Katherine P.
purchased on 12/04/2024
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5
/5
★★★★★
All is fine, little long wait but all is well that ends well
Julien M.
purchased on 03/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
3
/5
★★★☆☆
Way too long delivery time
Wim K.
purchased on 10/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
5
/5
★★★★★
Everything is perfect
Patrick C.
purchased on 16/03/2024
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5
/5
★★★★★
Choice of items, top shipping, and customer service 10/10
Jennifer C.
purchased on 11/03/2024
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5
/5
★★★★★
Good product and good value for money
M. Asuncion M.
purchased on 05/03/2024
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Answer from 1001hobbies
Dear customer, We are in the process of clearing our backlogs in the warehouse to get back to normal service. If you have any problems, please contact our customer support email. We will help you as much as possible. Best regards!
5
/5
★★★★★
Good selection, reasonable pricing, and good shipping speed on trans-Atlantic orders
James W.
purchased on 12/03/2024
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
1
/5
★☆☆☆☆
Statue Arrived broken emailed them,they said they would get back to me 6 weeks later they have stopped emailing back terrible customer services will never use them again
Thomas F.
purchased on 21/02/2024
Answer from 1001hobbies
We are truly sorry to hear about your experience. It's disappointing to hear that your statue arrived broken and that you haven't received a satisfactory response from our customer service team. Please accept our sincerest apologies for any inconvenience caused. We take issues like this very seriously and would like to make things right for you. Your satisfaction is important to us, and we want to ensure that we resolve this matter to your satisfaction.
1
/5
★☆☆☆☆
1.5 month ago placed order of marker blocks incl markers. After a few weeks I received only the pens and the blocks were missing. Had to contact them a few times, only to be told that they were no longer available. Finally I received a return label and immediately returned the pens. Now 1.5 months later I still have not received my money back. The product is still for sale in the webshop. Very disappointed!
Hup Hotel A.
purchased on 02/03/2024
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.
Xavier R.
purchased on 15/03/2024
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3
/5
★★★☆☆
The last purchase had a problem with the shipping time to my home...
Pierre J.
purchased on 26/03/2024
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5
/5
★★★★★
I liked the multiple choice.
Alain G.
purchased on 17/03/2024
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5
/5
★★★★★
Excellent
Cyrille G.
purchased on 02/04/2024
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1
/5
★☆☆☆☆
The only company that never makes a mistake!!! As proof, every other item is delivered wrong and their explanation, barely veiled, is either the deliverer or the dishonest customer!!! But not them! But not them ! 14,90€ for big sums...
Pascal M.
purchased on 08/03/2024
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Answer from 1001hobbies
Dear Pascal We have read your message and would like to express our deepest appreciation for taking the time to share your concerns with us. We fully understand your frustration and would like to assure you that we take every customer comment very seriously. Customer satisfaction is our top priority and we are deeply sorry that your shopping experience did not live up to your expectations. We would like to assure you that we do our utmost to guarantee the quality of our products and their delivery in the best possible conditions. We are aware that errors can occur, despite our best efforts, and we are here to rectify any situation that does not live up to our standards. We are also aware that customer satisfaction is not just about product quality, but also about the way problems are handled. Your comment about our response to delivery incidents is well noted, and we will work to improve our communication on this subject. We would like to assure you that we remain at your disposal for any questions or complaints you may have. We are here to offer you the best possible service and to rectify any errors as quickly as possible. Once again, thank you for your feedback and please accept our sincerest apologies for any inconvenience this may have caused.
5
/5
★★★★★
The product is great already mounted
Daniel B.
purchased on 17/03/2024
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5
/5
★★★★★
Easy and fast.
Antonio M.
purchased on 13/03/2024
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Answer from 1001hobbies
Dear customer, We are currently working to solve our backlogs in order to get back to normal service. If you have any problem, please contact our customer service email address. We will help you as much as possible. Best regards!
5
/5
★★★★★
I'm very happy with the products I take Fast shipping
Jacques L.
purchased on 13/03/2024
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Answer from 1001hobbies
Jacques! We are delighted to hear that you are satisfied with our products and that you have found our shipping service to be prompt. Your satisfaction is our top priority and we're glad to know that we've met your expectations. Your positive feedback encourages us to maintain our high quality standards and continue to provide you with a pleasant and hassle-free shopping experience. If you have any further questions or needs, please don't hesitate to contact us. We're here to help. Once again, thank you for your confidence in our company. We look forward to serving you again in the near future.
5
/5
★★★★★
Everything worked perfectly.
Peter B.
purchased on 19/03/2024
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Answer from 1001hobbies
Thank you for your positive feedback!
4
/5
★★★★☆
Very rich catalog, correct prices. Times not very fast due to sourcing from manufacturer but tolerable.
Marco C.
purchased on 02/03/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback. We are glad to know that you found our catalog informative and that our prices are considered fair. Regarding delivery time, we are aware that sometimes it may be slightly extended due to our direct supply from the manufacturer. We appreciate your understanding and tolerance in this regard. Please be assured that we will always do our best to minimize these delays and make your shopping experience as smooth as possible. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority and we are here to help you. Once again, we thank you for your trust and continued support. Sincerely
5
/5
★★★★★
Always efficient and "tailor-made" best regards
Yann R.
purchased on 08/04/2024
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5
/5
★★★★★
Late delivery, but good
Carlos M.
purchased on 20/03/2024
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Answer from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
1
/5
★☆☆☆☆
Unfortunately I cannot give a good rating. After several attempts by email, it was not possible to deliver to my delivery address, although I was promised my change by email. Had to pick up my order with much effort at an unknown delivery address. In addition, I have pointed out that I am severely disabled. I will not order again, unless hell freezes over....
Dirk R.
purchased on 26/02/2024
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Answer from 1001hobbies
Dear Customer, We are deeply sorry to learn of your unsatisfactory experience with our delivery service. Your experience did not meet our high standards for customer service, and we sincerely apologize for any inconvenience this may have caused. We understand the importance of delivering your orders to the address provided and regret any misunderstandings or errors in the delivery process. Your feedback is valuable to us and we will investigate this situation to ensure appropriate action is taken to ensure this does not happen again in the future. We would also like to apologize for any inconvenience caused by having to pick up your order at an unexpected delivery address, especially given your situation. Your comfort and satisfaction are of the utmost importance to us and we sincerely regret any stress or difficulty this may have caused. We understand your decision to no longer order from us and we respect your choice. Should you change your mind in the future, we would welcome the opportunity to regain your trust and provide you with a positive shopping experience. Yours sincerely,