/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest customer reviews
5
/5
★★★★★
Impeccable, thank you!
Yassine D.
purchased on 10/03/2025
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5
/5
★★★★★
Order arrived well
Roger V.
purchased on 11/05/2025
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2
/5
★★☆☆☆
It took a very long time until I received my order; there were problems with the delivery of my products regarding the carrier. Eventually, I did receive my products after a month of waiting.
Chester M.
purchased on 12/04/2025
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Answer from 1001hobbies
Hello,
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team
5
/5
★★★★★
The delivery information provided by the site is regular and relevant. Package received on the announced day.
Rémi D.
purchased on 02/05/2025
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5
/5
★★★★★
Quality price question, 1001 hobbies remains at the top and I have never been disappointed with my orders.
Jean-yves V.
purchased on 11/04/2025
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Answer from 1001hobbies
Hello,
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
5
/5
★★★★★
Great services, thank you!!
Michel M.
purchased on 09/05/2025
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3
/5
★★★☆☆
Delivery time much too long
Xavier M.
purchased on 30/04/2025
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5
/5
★★★★★
Perfect nothing to report.
Joël T.
purchased on 09/05/2025
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4
/5
★★★★☆
10/10
Daniel C.
purchased on 29/04/2025
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2
/5
★★☆☆☆
Game arrived very late and then in French instead of German. Unfortunately, not for me. At least I was automatically refunded part of the price due to the delay on the shop's side.
Aseto A.
purchased on 22/04/2025
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Answer from 1001hobbies
Good day,
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
5
/5
★★★★★
Nickel thanks a lot
Laurent G.
purchased on 29/04/2025
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4
/5
★★★★☆
Everything went well, thank you
Jean B.
purchased on 05/04/2025
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5
/5
★★★★★
Despite the absence of parts indicated to the seller, and still without a response to this day, the overall is correct, the explanations are very clear. The only downside is the absence of certain parts.
Sylvette B.
purchased on 23/04/2025
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2
/5
★★☆☆☆
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
Alexander M.
purchased on 06/04/2025
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Answer from 1001hobbies
Good day,
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
5
/5
★★★★★
Order as expected. Deadline respected. Well packaged.
Thierry O.
purchased on 07/04/2025
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5
/5
★★★★★
A little patience was necessary, but in the end everything went smoothly as usual. Impeccable packaging, flawless tracking of the package, etc. :=)
André M.
purchased on 18/02/2025
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1
/5
★☆☆☆☆
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
Eric C.
purchased on 19/04/2025
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Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
4
/5
★★★★☆
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
Raymond P.
purchased on 12/04/2025
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5
/5
★★★★★
Product conforms to my order. Delivery without problems. Perfect.
Alain T.
purchased on 02/05/2025
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3
/5
★★★☆☆
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
Olivier D.
purchased on 11/04/2025
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1
/5
★☆☆☆☆
The products marked as available on the site are not actually available. After 2 weeks of waiting, I had to remove products from my order for it to finally be shipped. And I have not been refunded for the products that were removed from my initial order.
Delphine L.
purchased on 17/04/2025
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Answer from 1001hobbies
Hello Madam,
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
5
/5
★★★★★
Efficient & fast
Kevin G.
purchased on 08/05/2025
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5
/5
★★★★★
First order at 1001 hobbies and successful experience: product received very quickly and perfectly protected
Christophe T.
purchased on 06/05/2025
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4
/5
★★★★☆
Good offer, a bit slow in shipping.
Javier M.
purchased on 11/04/2025
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5
/5
★★★★★
Compliance, security, and transparency.
Jose Luis G.
purchased on 06/04/2025
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3
/5
★★★☆☆
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
Dom D.
purchased on 08/04/2025
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5
/5
★★★★★
Super
Sarah L.
purchased on 29/04/2025
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5
/5
★★★★★
Perfect
Jean-francois P.
purchased on 05/05/2025
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5
/5
★★★★★
Fast shipping, what was put on sale corresponds to what was purchased
Alessandro S.
purchased on 04/05/2025
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5
/5
★★★★★
He reached his destination well and the monitoring of shipments was useful.
Abel P.
purchased on 30/04/2025
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