Reviews 1001hobbies

4.2/5
★★★★☆
based on 39902 reviews published

Latest customer reviews

5 /5
★★★★★

Relevant order tracking information, fast delivery

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Michel C.
purchased on 10/08/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that the tracking information and speed of delivery were up to scratch. Your satisfaction is our priority! See you soon for other orders with an equally efficient service.
5 /5
★★★★★

Choice Stock Follow-up

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Bernard V.
purchased on 01/08/2024
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Answer from 1001hobbies
Thank you for your feedback! I'm glad the selection, stock and follow-up met your expectations. See you soon for another successful experience!
4 /5
★★★★☆

Top!

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Sandra S.
purchased on 31/07/2024
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Answer from 1001hobbies
Thank you! We are very pleased that everything is great. See you soon for more great experiences!
5 /5
★★★★★

I found the delivery time a bit long, but that's probably due to the vacation effect! Very good site with rare or infrequent models. I recommend it.

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Dominique S.
purchased on 14/08/2024
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Answer from 1001hobbies
Thanks for your feedback! We understand that lead times can seem longer during the vacations. We are delighted that you found our site with rare and interesting models. Your recommendation means a lot to us! See you soon for new discoveries!
5 /5
★★★★★

Very responsive customer service

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Antoine G.
purchased on 13/07/2024
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Answer from 1001hobbies
Thank you very much! We're delighted that our customer service has lived up to your expectations. We're always here to help you quickly! We hope to see you soon!
5 /5
★★★★★

GOOD

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Maurice G.
purchased on 30/07/2024
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Answer from 1001hobbies
Thanks for your feedback! We're delighted that everything went well. See you soon for more orders!
5 /5
★★★★★

Very fast and neat.

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Cyril G.
purchased on 23/07/2024
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Answer from 1001hobbies
Thank you very much! We're glad you were satisfied with the speed and care of your order. We look forward to seeing you again soon!
5 /5
★★★★★

Easy product search. Wide choice of references on the site.

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Olivier R.
purchased on 26/06/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that you found our site easy to navigate and that our wide choice of references satisfied you. See you soon for new discoveries!
2 /5
★★☆☆☆

Payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused

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Dominique V.
purchased on 14/08/2024
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Answer from 1001hobbies
We are very sorry for the delay and confusion regarding payment for D+2 delivery. Thank you for your patience, and we look forward to providing you with a better experience in the future. If you need any further assistance, please do not hesitate to contact us.
5 /5
★★★★★

Nothing to say

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Laurent N.
purchased on 30/07/2024
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Answer from 1001hobbies
Thank you for your feedback! If everything is perfect, we can only be delighted. See you soon for more worry-free orders!
4 /5
★★★★☆

I received everything as promised. I was happy to accept that it took a little longer. After all, the product had to be delivered to the delivery person first. Hence the waiting time. But everything was great *thumbs up

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Jens G.
purchased on 29/07/2024
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Answer from 1001hobbies
Thank you for your understanding and your positive feedback! We are pleased that you received everything as promised and that the waiting time was not a problem for you. It's great to hear that you are satisfied with the overall service. Thumbs up and see you next time!
5 /5
★★★★★

Just what I wanted

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Christian R.
purchased on 16/07/2024
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Answer from 1001hobbies
Great, we're glad it's exactly what you were looking for! If you have any further needs or questions, please don't hesitate to come back to us. See you soon!
5 /5
★★★★★

Perfect sales service

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Christian B.
purchased on 20/07/2024
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Answer from 1001hobbies
Thank you so much! We're delighted that the sales service was perfect for you. We look forward to seeing you again soon!
5 /5
★★★★★

I immediately found what I was looking for. Easy-to-use site

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Virginie R.
purchased on 23/07/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that you found what you were looking for so easily and that our site is so simple to use. See you soon for more headache-free finds!
1 /5
★☆☆☆☆

Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional

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Florence T.
purchased on 30/06/2024
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Answer from 1001hobbies
We are very sorry for this frustrating experience. This is not the service we want to provide. Your feedback is invaluable and we will do everything we can to prevent this from happening again. We apologize for the delay and miscommunication, and hope to regain your trust in the future. Should you require any further assistance, please do not hesitate to contact us. Thank you for your understanding.
5 /5
★★★★★

Perfect!!!

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Emmanuel S.
purchased on 15/07/2024
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Answer from 1001hobbies
Thank you so much! We're delighted that everything was perfect for you! See you soon for another top-notch experience!
5 /5
★★★★★

All right!

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Kristof C.
purchased on 31/07/2024
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Answer from 1001hobbies
Thank you very much! Glad everything went well. See you soon for more positive experiences!
5 /5
★★★★★

Order received very quickly and efficient follow-up, nothing to complain about! Regarding the order, however, the model was very disappointing. Holes in the parts because the plastic was particularly badly injected, ubiquitous traces of drips, assembly difficulties due to missing parts ... Particularly disappointing.

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Nicolas A.
purchased on 13/08/2024
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Answer from 1001hobbies
Thank you for your feedback. We're delighted that the delivery and follow-up were up to scratch, but we're very sorry to hear that the model did not meet your expectations. This is not at all the level of quality we are aiming for. We invite you to contact us at [email protected] so that we can find a solution together and remedy this disappointment. Your satisfaction is our top priority, and we'll do everything we can to satisfy you!
5 /5
★★★★★

Very good service. Fair prices and delivery in just 3 days. I highly recommend 1001 Hobbies, you can trust them.

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Jean-baptiste C.
purchased on 12/08/2024
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Answer from 1001hobbies
Thank you so much for the great feedback! We're delighted that you liked our service, our prices and the speed of delivery. Your recommendation warms our hearts! You can count on us for your next orders. See you soon for new discoveries at 1001 Hobbies!
5 /5
★★★★★

Fast delivery

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Jean-luc E.
purchased on 12/08/2024
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Answer from 1001hobbies
Thanks for your quick feedback! We love it when things go as fast as our deliveries! See you soon for a new order at full speed!
5 /5
★★★★★

Item perfectly described on the website. Order and delivery tracking are top-notch. Pick-up in a center with Qrcode, fast and secure.

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Catherine M.
purchased on 14/08/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that the item matches its description perfectly and that everything went smoothly, from tracking to secure delivery with QR code. See you soon for another top-notch experience!
1 /5
★☆☆☆☆

Sent quickly but box damaged inside the package which has nothing and does not respond to mail

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Eric S.
purchased on 09/08/2024
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Answer from 1001hobbies
We are sorry for the condition of the box inside the package. Please be assured that we have replied to your email and we will find a solution together. Thank you for your patience and understanding.
5 /5
★★★★★

Tres bien colis livré rapidement super pro Merci PR

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Philippe R.
purchased on 12/08/2024
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Answer from 1001hobbies
Thank you very much PR! We're delighted that you were pleased with the fast delivery and our professionalism. See you soon for more orders!
5 /5
★★★★★

Somewhat long delivery time, but was also announced - otherwise everything is great, I will recommend to others

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Klaus S.
purchased on 27/07/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are glad that everything went well, even if the delivery time was a little longer. Thank you for your patience and your recommendation! We look forward to serving you again in the future.
5 /5
★★★★★

No comment

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Loic C.
purchased on 21/07/2024
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Answer from 1001hobbies
Thank you for your feedback! If you have any questions or suggestions, please let us know. See you soon!
5 /5
★★★★★

For my 1st order. Everything is fine. But difficult to get someone on the phone. Delivery by post very good A lady called me back for good info. See you soon for other orders.

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Jerome C.
purchased on 12/08/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that everything went well with your first order and that the delivery was top notch. We apologize for the difficulty in reaching you by phone and are glad that our team was able to provide you with the right information. See you soon for more orders!
5 /5
★★★★★

Very good! Model and colors top! I am satisfied with everything.

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Marco B.
purchased on 09/08/2024
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Answer from 1001hobbies
Thank you very much for your great feedback! We are delighted that both the model and the colors meet your expectations and that you are completely satisfied. See you for your next order!
5 /5
★★★★★

Well-made site, easy to use, delivered on time.

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Antoine J.
purchased on 11/08/2024
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Answer from 1001hobbies
Thank you for your feedback! We're glad you found our site easy to use and that delivery was on schedule. See you soon for another smooth and efficient experience!
5 /5
★★★★★

Fast delivery and responsive customer service

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Hélène V.
purchased on 09/07/2024
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Answer from 1001hobbies
Thank you very much! We are delighted that you found the delivery fast and our customer service responsive. Your satisfaction is our priority! We look forward to hearing from you again soon.
3 /5
★★★☆☆

This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.

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Laurent L.
purchased on 29/07/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We are sorry for the confusion in communication and the problems encountered during the first shipment. However, we are pleased that the final delivery was timely and compliant. We will work to improve our communication to avoid this kind of problem in the future. Thank you for your patience and understanding.
5 /5
★★★★★

Fast parcel well packed.............perfect

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Serge R.
purchased on 11/08/2024
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Answer from 1001hobbies
Thank you so much! We are delighted that the parcel arrived quickly and well packaged. Your satisfaction is our priority! See you soon for more perfect orders!
5 /5
★★★★★

Perfect, very fast delivery, product completely compliant, I recommend it.

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Paul C.
purchased on 12/08/2024
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Answer from 1001hobbies
Thanks for the great feedback! We're delighted that the fast delivery and compliant product lived up to your expectations. Your recommendation is much appreciated! See you soon for more perfect orders!
5 /5
★★★★★

Fast shipping, compliant products, what can I say but top service!

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Fabien M.
purchased on 10/08/2024
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Answer from 1001hobbies
Thank you very much! We're delighted that the fast shipping and compliant products met your expectations. Your satisfaction is our priority, and we really appreciate your compliments! See you soon for more top-notch experiences!
5 /5
★★★★★

All great

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Roland B.
purchased on 05/08/2024
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Answer from 1001hobbies
Thank you for the positive feedback! We are pleased that everything was great. We look forward to your next order!
5 /5
★★★★★

Everything was perfect.

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Didier R.
purchased on 07/08/2024
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Answer from 1001hobbies
Great! We're delighted that everything went so well for you. See you next time for even more great moments!
5 /5
★★★★★

Deadline and model corresponding to the order. Very good.

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Franck C.
purchased on 09/08/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that both the deadline and the artwork met your expectations. See you soon for new orders that will be just as good!
5 /5
★★★★★

FAST ORDER SERIOUS COMPANY

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Daniel C.
purchased on 10/08/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that you appreciated the speed of the order and our reliability. See you soon for a new experience that's just as efficient!
5 /5
★★★★★

Serious and professional site .order well received large choice of ref for militaria 1/72. WW 2

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Frederic S.
purchased on 04/07/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're thrilled you found what you were looking for and that the order arrived safely. We're glad you were satisfied with our selection of World War II 1/72 militaria ️. See you soon for new discoveries!
5 /5
★★★★★

Parcel tracking

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Patrick R.
purchased on 23/07/2024
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Answer from 1001hobbies
Thank you for your message!
1 /5
★☆☆☆☆

Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.

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Laurent L.
purchased on 20/07/2024
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Answer from 1001hobbies
We are very sorry for the delivery errors. We understand the frustration this may have caused. The correct product has now been shipped. We hope this solution will compensate for the inconvenience. Thank you for your understanding and patience.


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