/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest customer reviews
2
/5
★★☆☆☆
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
Olivier A.
purchased on 16/04/2025
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Answer from 1001hobbies
Hello,
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
Order placed on April 19. 3 items mentioned available shipped today and one item mentioned available. Received 1 month later. Not satisfied at all. Stock status misleading. Stocks are scattered across several sites and then regrouped for shipping, so not available, even less shipped on the day of the order.
Igor M.
purchased on 19/04/2025
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Answer from 1001hobbies
Hello Sir,
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
5
/5
★★★★★
Quality merchandise at reasonable price Fast shipping Great communication Will buy from again
Larry T.
purchased on 09/04/2025
5
/5
★★★★★
Very good
Marc G.
purchased on 28/04/2025
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5
/5
★★★★★
Well packaged and fast delivery. price quality of the car model is excellent.
H. D.
purchased on 14/04/2025
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3
/5
★★★☆☆
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
Frédéric L.
purchased on 07/02/2025
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3
/5
★★★☆☆
I have a pending claim for lack of material.
Jesús D.
purchased on 09/04/2025
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5
/5
★★★★★
Superb products, I am delighted to highly recommend, super quality!
Nordinee B.
purchased on 20/04/2025
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5
/5
★★★★★
Nothing to complain about, it was perfect
Yoann J.
purchased on 27/03/2025
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5
/5
★★★★★
Small incom
Gaëtan M.
purchased on 15/04/2025
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5
/5
★★★★★
Fast delivery. The package arrived on the agreed date.
Frank E.
purchased on 10/04/2025
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5
/5
★★★★★
Perfect
Jocelyne B.
purchased on 15/04/2025
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5
/5
★★★★★
Very good
Marc R.
purchased on 15/04/2025
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5
/5
★★★★★
Kind responses, fast delivery
Hyun L.
purchased on 15/04/2025
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1
/5
★☆☆☆☆
Products all good, odering process easy. Does take more time coming from UK, so allow for that.
George M.
purchased on 08/04/2025
Answer from 1001hobbies
Hello,
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
5
/5
★★★★★
Great service! It took a while for the shipping, but they were hard-to-find items at a great price!
Matteo R.
purchased on 15/02/2025
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5
/5
★★★★★
Unbeatable
Manuel J C.
purchased on 30/03/2025
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1
/5
★☆☆☆☆
Bad experience with pre-orders, this is the first time I have had such a bad experience. No communication about the status of orders and the accumulating delays, on models that are already released and available elsewhere. I regret my trust.
Guillaume M.
purchased on 18/06/2024
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Answer from 1001hobbies
Hello, We are sincerely sorry to hear that your experience with our pre-orders did not meet your expectations, and we fully understand your frustration. We acknowledge that a lack of communication may have heightened your disappointment, particularly regarding the delays. Some models that have already been released by other distributors may indeed arrive later with us, depending on our suppliers and their logistics chain. We regret that this has affected your trust and take your feedback very seriously. Improvements are underway to enhance our customer follow-up and transparency regarding the status of orders. We remain at your disposal to discuss your order, if you wish. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Hello, I placed my order on December 29 and after many twists and turns, I received the balance of my order in early April, with a refund for a box that was not delivered (well monitored, it's a shame). I was expecting a commercial gesture since I usually order every month, but nothing. I don't know if I will reorder.
David B.
purchased on 13/01/2025
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Answer from 1001hobbies
Hello, Thank you for your message and we are sincerely sorry for the inconveniences encountered with your December order. We fully understand your disappointment regarding the extended delays, as well as the absence of the missing product, and we regret that this has affected the quality of your experience. We are also aware that, in such a context, a commercial gesture would have been appreciated — especially from a loyal customer like you, whom we thank for their past trust. Your feedback has been forwarded to our customer service for careful consideration. Please feel free to contact us directly so we can discuss this more specifically. We hope to have the opportunity to fully satisfy you in the future. Best regards, 1001hobbies
4
/5
★★★★☆
Delivery time a bit long.
Fabrice G.
purchased on 16/04/2025
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5
/5
★★★★★
Exactly as promised, safely shipped!
Michael F.
purchased on 28/03/2025
5
/5
★★★★★
¡
Jose M. A.
purchased on 01/04/2025
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5
/5
★★★★★
I was satisfied with my order, even though it was delayed.
Nicolas G.
purchased on 09/04/2025
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Answer from 1001hobbies
Hello, Thank you for your feedback and we apologize for this incident. We are sincerely sorry for the processing delay of your order. This delay is related to a change in logistics provider, which temporarily disrupted our organization and shipping times. However, we are pleased to learn that, despite this setback, you were satisfied with your order. Rest assured that we are doing everything necessary to restore optimal service as soon as possible. Thank you for your understanding, 1001hobbies
1
/5
★☆☆☆☆
Delivery time much longer than announced
Pierre B.
purchased on 04/04/2025
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Answer from 1001hobbies
Hello, We regret your feedback and apologize for this incident. First of all, we would like to inform you that this product is usually shipped within 7 days. However, due to the logistical change at our warehouse, we have indeed encountered delays in shipping. We understand your disappointment and are doing everything we can to restore normal shipping times as soon as possible. Thank you for your understanding, 1001hobbies
1
/5
★☆☆☆☆
Products are quite expensive and the lead time is extremely long.
Thierry L.
purchased on 11/04/2025
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Answer from 1001hobbies
Dear customer,
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
5
/5
★★★★★
Excellent purchasing service! However, plan ahead when it comes to ordering. Delivery times are often not respected, especially since shipping costs are very high.
Jayson V.
purchased on 09/04/2025
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5
/5
★★★★★
So happy to have received my kit quickly!
Eric W.
purchased on 28/02/2025
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5
/5
★★★★★
Good purchase, perfect delivery.
Jessica M.
purchased on 07/04/2025
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3
/5
★★★☆☆
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
Joaquín N.
purchased on 20/03/2025
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Answer from 1001hobbies
Hello,
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
5
/5
★★★★★
After receiving the advice through customer service, I purchased the thinner they recommended, which turned out to be perfect.
Marco S.
purchased on 15/04/2025
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