/5
★★★★☆
based on 37021 reviews published
★★★★☆
based on 37021 reviews published
Latest customer reviews
5
/5
★★★★★
Excellent quality, price
Nicolas M.
purchased on 12/03/2025
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1
/5
★☆☆☆☆
You have to pay shipping costs and have it delivered to a pickup point by DPD, it's sad to be scolded when you're there, you should have better pickup times listed, it works better. Oh yes, the package could have just gone through the mailbox... Am I getting shipping costs back now?
C. V.
purchased on 19/03/2025
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Answer from 1001hobbies
Hello, We regret your review and are sorry that your experience was not entirely satisfactory. As a reminder, you placed an order on our site on 19/03/2025 at 1:35 PM, and your package was delivered on 21/03/2025. When you placed your order, you selected a pickup point as the delivery method. If you want home delivery, you need to select that option when placing your order. We would also like to point out that, in accordance with our general sales conditions, delivery costs are not refundable. Please do not hesitate to contact us for more information. Best regards, 1001hobbies
5
/5
★★★★★
Fast
Antoine B.
purchased on 12/03/2025
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5
/5
★★★★★
Top
Aurélie C.
purchased on 16/03/2025
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5
/5
★★★★★
Very satisfied, was continuously kept informed, pleasant experience beautiful product
René B.
purchased on 13/03/2025
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5
/5
★★★★★
Always satisfied with my order but it's a shame that every time we can see what's in the box, there are always inscriptions and details of what's in the order.
Gilbert H.
purchased on 03/03/2025
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5
/5
★★★★★
In accordance with the order and delivery very well.
Luc G.
purchased on 06/03/2025
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5
/5
★★★★★
Very good
Michael G.
purchased on 27/02/2025
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5
/5
★★★★★
Everything is great 👍👍👍
Ricardo L.
purchased on 04/03/2025
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5
/5
★★★★★
Ok
Steve D.
purchased on 02/03/2025
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3
/5
★★★☆☆
The customer service has improved a lot compared to before, but I have not yet received 2 out of the 10 ordered items.
Emiel W.
purchased on 30/01/2025
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5
/5
★★★★★
Very good quality model, the only complaint is the letters and numbers on the sprues, not easy when your eyesight starts to decline.
Thierry G.
purchased on 18/03/2025
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5
/5
★★★★★
Ras
Jean-pierre V.
purchased on 07/03/2025
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5
/5
★★★★★
I had already sent an email about this, but it doesn't matter, everything looked neat and well packaged, and it was complete. Last time it wasn't so neat, but this time it was, and that should be said, excellent, and until next time 🙂👍
Danny P.
purchased on 11/03/2025
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2
/5
★★☆☆☆
The order took a long time to ship and in the end, one item was missing, and the support has still not responded to me about this issue.
Laurent D.
purchased on 24/02/2025
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Answer from 1001hobbies
Hello Sir,
We regret this review and apologize for the situation.
We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.
We thank you for your understanding and remain at your disposal for any further questions.
We regret this review and apologize for the situation.
We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.
We thank you for your understanding and remain at your disposal for any further questions.
5
/5
★★★★★
Fast shipping no issues
Stephane M.
purchased on 18/03/2025
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2
/5
★★☆☆☆
3 weeks delay given the shipping rates....not very satisfied!
Arnaud F.
purchased on 05/03/2025
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Answer from 1001hobbies
Hello Sir,
We sincerely regret this review and apologize for this situation.
We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
We sincerely regret this review and apologize for this situation.
We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
5
/5
★★★★★
Perfect
Christophe B.
purchased on 09/03/2025
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5
/5
★★★★★
Very good order tracking and the products are always top-notch. The 1001hobbies team is present and attentive, I recommend!
Mareck K.
purchased on 17/03/2025
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5
/5
★★★★★
Great job, thank you very much!
Pierre Alain D.
purchased on 28/02/2025
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1
/5
★☆☆☆☆
I received my package in a thousand pieces so no I am not satisfied, plus I waited ages to receive it and now I will wait several days before being refunded so no. I will pass my turn with 1001hobbies.
Khalid A.
purchased on 06/03/2025
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Answer from 1001hobbies
Hello Sir,
We sincerely regret this incident and understand your dissatisfaction.
You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.
We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
We sincerely regret this incident and understand your dissatisfaction.
You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.
We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
5
/5
★★★★★
Good product but took too long to arrive
J V.
purchased on 03/03/2025
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5
/5
★★★★★
Positive, very positive both on the purchased model and on the delivery/tracking of the package. Everything is OK.
Aldo C.
purchased on 21/02/2025
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5
/5
★★★★★
Very good service. Careful packaging that protects the boxes well. The ordered glue is packaged separately. Very good. I recommend this sales site.
Philippe G.
purchased on 09/03/2025
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4
/5
★★★★☆
Good service.
Miguel Alejandro C.
purchased on 27/02/2025
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1
/5
★☆☆☆☆
4: Delivery time largely not respected. Disappointing.
Cindy M.
purchased on 28/02/2025
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Answer from 1001hobbies
5: Hello Madam,\n\nWe sincerely regret this review and apologize for this incident.\n\nYour order was shipped as soon as the product was received in our logistics center. We would also like to draw your attention to the two availability statuses indicated on our site: \n\nAvailable products: These items require an order from our suppliers before shipping.\n\nAvailable products - shipped today: These items are in stock in our logistics warehouse and can be shipped immediately.\n\nFor your future orders to ensure quick delivery, we advise you to order products marked as "Available products - shipped today".\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\nThe 1001hobbies team
2
/5
★★☆☆☆
2: delivery too long
Pascal G.
purchased on 27/02/2025
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Answer from 1001hobbies
3: Hello Sir,\n\nWe sincerely regret your review and apologize for this incident.\n\nWe would like to remind you that your order was placed on 27/02/2025 at 11:37. This order included two products with a longer delivery time (shipped within 2 to 4 weeks, as indicated on the product sheet).\n\nOn 26/02/2025, we took the initiative to split your order, at no additional cost, in order to first send the products in stock and defer the shipment of the two concerned products: "Brunswick Napoleonic Cavalry: 12 Mounted Riders" and "Dutch/Belgian Artillery 1815". These two items were ordered from our supplier in England, and it is not uncommon for delays to occur regarding the delivery of these orders.\n\nIndeed, being a small business, 1001hobbies does not have a warehouse large enough to store all 200,000 references available on our site.\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\n1001hobbies
3
/5
★★★☆☆
Well-made site, many products, very kind customer service but a month to receive the product is really too much, if you didn't have it available it would be better not to give the option to purchase it, my opinion is absolutely subjective
Alessandro F.
purchased on 20/02/2025
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5
/5
★★★★★
A bit long but very good, everything is ok, 🙂
Pascal S.
purchased on 01/03/2025
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5
/5
★★★★★
Very good
Francois P.
purchased on 09/03/2025
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