/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest customer reviews
4
/5
★★★★☆
HI VOUS ME METTEZ DES POINTS POUR 14.99 E VOUS LIVREZ BEAUCOUP TROP TARD A EBAY J'AI MES COLIS 3 A 4 JOURS SINON VOUS AVEZ BEAUCOUP DE CHOIX MERCI
Eric P.
purchased on 27/01/2025
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Answer from 1001hobbies
Hello, thank you for your feedback! We're delighted that you like our choice of products. Regarding delivery, we understand your frustration and are doing our best to reduce delays.
1
/5
★☆☆☆☆
Delivery not in order!!! We are still missing part of our order. Request for correct invoice remains unanswered.
Willem P.
purchased on 17/01/2025
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1
/5
★☆☆☆☆
I returned my order on January 31st, 1001hobbies received it on February 5th - more than 20 days ago - and I'm still waiting for my refund... No reply to my e-mails, little or no responsiveness from customer service, no communication...
To be avoided!
Laurent A.
purchased on 30/08/2024
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Answer from 1001hobbies
Hello Sir, We regret this incident and sincerely apologize. We would like to inform you that we have received your return and are still waiting for your bank details, as mentioned in our e-mail of February 17 at 10:41. Indeed, after 6 months, credit card details are cancelled by our computer systems for security reasons. As soon as we receive this information, we will proceed with the refund of your order. Best regards, 1001hobbies
4
/5
★★★★☆
A more forceful description of the product is missing; especially in new products.
Carles P.
purchased on 23/01/2025
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Answer from 1001hobbies
Thank you for your comment. We take your suggestion into consideration and we will work on providing more detailed descriptions, especially for new products. We really appreciate your feedback and hope your next experience will be even better. have a great day!
5
/5
★★★★★
Navigation on the site, customer service and delivery are very reliable!
Unfortunately, you cannot pay in installments by bank transfer! 🤷‍️ A retailer takes no risk, as the goods are only dispatched once full payment has been received!
Franz Z.
purchased on 06/02/2025
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Answer from 1001hobbies
Thank you for your feedback! We are pleased that you are satisfied with the navigation, customer service and delivery. We take note of your comment regarding payment in installments by bank transfer and will check this internally. Thank you for your suggestion and we hope to welcome you back as a customer soon!
4
/5
★★★★☆
A bit pricey for a HG but it was a kit that was hard to find, and I appreciate them being able to supply it.
Zacharie James Iris Gaeaf G.
purchased on 16/11/2024
Answer from 1001hobbies
Thank you for your feedback! We understand that some items can be priced higher, especially when they're hard to find, and we’re glad we could provide you with the kit you needed. We appreciate your support and hope to assist you again soon!
3
/5
★★★☆☆
Plenty of choice, but crazy delays...... Even if it's marked available .....
Thomas L.
purchased on 15/12/2024
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Answer from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Sincerely, 1001hobbies
5
/5
★★★★★
Satisfied with the site, delivery within a day was on time.
Alexandre B.
purchased on 31/01/2025
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5
/5
★★★★★
Everything from A to Z is perfect, as usual, nothing but excellence, thank you!
Gerald C.
purchased on 17/01/2025
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5
/5
★★★★★
Received in perfect condition
Ray S.
purchased on 10/02/2025
Answer from 1001hobbies
Thank you for your feedback! We’re glad to hear your item arrived in perfect condition. Looking forward to your next order!
5
/5
★★★★★
These guys were the only people on the internet who had what I needed in stock. Purchase was easy and the item arrived safely; I will definitely use them again!
Michael N.
purchased on 13/02/2025
Answer from 1001hobbies
Thank you so much for your kind words! We're thrilled to hear that we were able to provide what you needed and that your purchase went smoothly. We look forward to serving you again in the future!
5
/5
★★★★★
Very wide range in proposals
Laura B.
purchased on 05/02/2025
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
3
/5
★★★☆☆
The time between order and dispatch of the order is too long (almost 3 weeks) even though the products are in stock.
Christophe R.
purchased on 05/02/2025
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Answer from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Yours faithfully
4
/5
★★★★☆
TOTALLY SATISFIED WITH THE SERVICE (parcel tracking, secure payment...).
Jean Francois M.
purchased on 13/01/2025
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Answer from 1001hobbies
Thank you for your positive feedback! We are delighted that you are satisfied with our parcel tracking and secure payment system. See you soon for your next order!
5
/5
★★★★★
Very large range for very specific hobbies. Prices are also fair in my opinion, although compared to other sites the prices on this site are slightly higher. However, this is made up for by the lower shipping costs. All in all, I will only order from this site in the future.
Robert B.
purchased on 23/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
1
/5
★☆☆☆☆
Check your stock before putting it up for sale
Guinchard J.
purchased on 30/01/2025
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Answer from 1001hobbies
Mr. Guinchard, We regret this inconvenience and apologize for the delay in processing your order. We would like to emphasize two important concepts on our site: Products available: These items are in stock with our supplier and are the subject of a special order for you. Products "available - dispatched today": This means that the products are in stock in our logistics warehouse and can be dispatched within 2 to 3 days. Please do not hesitate to contact us if you have any questions. Best regards, 1001hobbies
4
/5
★★★★☆
I am satisfied with my order, except that it was not delivered to the place defined but as it is Chronopost that delivered it does not even surprise me, they do what they want.
Alain A.
purchased on 20/02/2025
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that you're happy with your order, but we're sorry about the delivery problem. Unfortunately, some carriers can sometimes change the drop-off point. Please contact us at [email protected] if this happens again, and we'll see what we can do to improve the experience.
4
/5
★★★★☆
Purchasing and paying for the item was very easy but the delivery was slow as it is shipped from France and it was held up in US customs for about a week.
Norman J.
purchased on 28/01/2025
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
5
/5
★★★★★
Fast delivery.
Jose G.
purchased on 19/11/2024
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Answer from 1001hobbies
Thank you for your return ! We are pleased that the shipment was fast. À bientôt pour une nouvelle commande !
2
/5
★★☆☆☆
Delivery was pick up at point far away with digital bro problems there pay for delivery fee?
Alex A.
purchased on 09/02/2025
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5
/5
★★★★★
Correct delivery and products in perfect condition. Nothing negative to say. The rather high price is known from the outset and is therefore not open to criticism (it's the buyer's choice).
Eric B.
purchased on 05/02/2025
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Answer from 1001hobbies
Thank you for your detailed feedback! We are delighted that the delivery and condition of the products lived up to your expectations. Your approach to price is very fair: quality and passion are priceless. We look forward to seeing you again for a future order!
5
/5
★★★★★
Huge choice. Good information
Frédéric B.
purchased on 04/02/2025
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that our wide selection and information are to your liking. See you soon for new discoveries!
1
/5
★☆☆☆☆
I placed an order at the end of October for 3 gunpla, one available immediately, another had just been announced as being back in stock, and the last one was on pre-order, with an estimated delivery date of November. 2 weeks later, just after the withdrawal period, the deadlines were changed, nothing was in stock, everything was postponed to December and January. I'm told to be patient, that one of the models is a very popular product and that if I cancel I lose out, and that in any case, no refund is possible because the right of withdrawal is obsolete. I have to be patient, it's a Christmas present, almost 300€ that I couldn't offer. In mid-December, the deadlines were extended again to the end of January and the end of March. I contact the company at the end of January to ask them to send me a separate shipment, which I would pay for if necessary, as soon as each model is available (I remind you that 2 of them were available in October 2024), as there has been no change in the delivery dates, but they tell me that no, they won't be available. I have no communication on my order tracking, I go on the site, the delivery dates are now for the end of July 2025. As a contractor myself with orders for equipment and supplies abroad, I still wonder about the seriousness of this company and their online stock management, in addition to significant price differences when 2 identical products are sold in their shop with sometimes 15€ difference for the same product, and an evasive customer service that wants to show you that you are not in your rights.
In the meantime, I've been robbed of 300€, a disappointed relative who doesn't understand my apology for his Christmas present and thinks I'm blatantly lying to him so as not to give him anything, and a lot of stress caused by this situation. I'm beginning to think I'll never see the color of these gunpla.
'chin' M.
purchased on 21/10/2024
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Answer from 1001hobbies
Hello Sir, We sincerely regret this incident and apologize for the situation. We would like to point out that the product MG 1/100 FREEDOM GUNDAM Ver.2.0 - Shipped within 1 week was indeed available from our supplier. However, we unfortunately took position too late to expect delivery within this timeframe. The product is now available for pre-order, with a new release date of March 28, 2025. The other two products, Gundam Gunpla MG 1/100 Providence Gundam and Gundam Gunpla NG 1/100 15 Akatsuki Gundam, were on pre-order, as clearly indicated on our website. Please note that pre-order release dates are subject to change without notice by the manufacturer. In accordance with our terms and conditions and the information on pre-orders, cancellation is possible, but will incur a cancellation fee of 25%. However, we study each case individually and are fully aware of the importance of the quality of service we wish to offer our customers. Regarding the order split request, we offer this option at no extra charge for orders like yours. We understand our customers' impatience and do our best to offer maximum service. As far as price differences are concerned, we match the prices of our various suppliers. We work with more than 50 suppliers to offer a wide range of references and to satisfy our customers to the best of our ability. If you wish to cancel your order, simply send an e-mail to our customer service department. We will get back to you within 48 hours. We thank you for your understanding and remain at your disposal for any further questions. Best regards, 1001hobbies
5
/5
★★★★★
Product conforms to description, prompt and careful shipment. Website clear and easy to use. Good contact with the company. Would recommend!
Morgane L.
purchased on 06/02/2025
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Answer from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that your experience has lived up to your expectations, both in terms of the product and our service. See you soon for your next order!
5
/5
★★★★★
Dear Sir or Madam, The price-performance ratio and the goods I ordered were flawless. I can only recommend 1001 HOBBIES for the very good quality. You have to allow a little time from ordering to delivery. However, this was not a decisive factor for me, because other factors play a role here that 1001 HOBBIES does not necessarily have in its hands. And so the 5 stars are well deserved. Thank you!
Konrad R.
purchased on 13/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Very good service
Juanjo F.
purchased on 09/02/2025
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Answer from 1001hobbies
Thank you for your feedback! We are glad to hear that you enjoyed the service, we hope to see you soon for another purchase!
5
/5
★★★★★
1001 Hobbies remains the only one-stop shop I have found for Humbrol matt enamels. The inventory is complete and the service is reliable. That has not been true for any on-line sites (or shops) I have found in the USA. Mil fois merci.
James W.
purchased on 13/01/2025
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
5
/5
★★★★★
Excellent online store for modeling materials and products. Well packaged packages
Giuseppe D.
purchased on 15/01/2025
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
2
/5
★★☆☆☆
2 stars for delivery time. A package from China goes even faster. Too late for a birthday.
Hans W.
purchased on 05/01/2025
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5
/5
★★★★★
Helpful customer service 🙂 Everything is fine.
Yannick D.
purchased on 10/02/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service