English 
P
Rating: 5 out of 5
The order reached its destination very quickly, and in perfect condition.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
W
Rating: 5 out of 5
Good handling of problems with delivery
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
R
Rating: 5 out of 5
The order arrived faster than expected
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J
Rating: 5 out of 5
Delivered on time everything in order
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
F
Rating: 3 out of 5
A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks.
Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
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Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
M
Rating: 4 out of 5
It's good, although it takes a while to put the articles together.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
A
Rating: 1 out of 5
Very expensive and poor quality model. Delivered very late.
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Response from 1001hobbies
Hello Sir, Thank you for your feedback. We regret that the quality of this model does not suit you. However, you did have the option of returning it to us. We would also like to draw your attention to the fact that this model is made of resin, which means that it often has defects, but also offers advantages in terms of detail that plastic does not. Resin models are generally more expensive, rarer and more handcrafted than large-scale plastic kits. We would also like to remind you that the product description indicates that delivery is within 2 to 4 weeks. (Shipped within 2 to 4 weeks of your order... means that this model is ordered in England). You placed your order on 07/04/2024 at 09:55:52 and received your model on 30/04/2024, less than 3 weeks later. Sincerely, 1001hobbies
G
Rating: 5 out of 5
Great material, well and securely packed and fast shipping, even received faster than indicated. Therefore I will order again. Thank you.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
D
Rating: 5 out of 5
Very serious and good delivery.
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M
Rating: 5 out of 5
Recommended
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
J
Rating: 5 out of 5
Top purchase, top purchase and top delivery. Thanks to the whole team
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T
Rating: 4 out of 5
So far, so good
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
P
Rating: 5 out of 5
Perfect, thank you.
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M
Rating: 5 out of 5
Quality products. On-time delivery
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M
Rating: 5 out of 5
Everything was great, top seller and goods.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
Rating: 5 out of 5
Fast and accurate
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D
Rating: 5 out of 5
It was a birthday gift, and the recipient was happy with it, so it will be good right?
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
J
Rating: 4 out of 5
Good prices. Fast shipping. Difficult to contact by phone.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
P
Rating: 5 out of 5
Good reception.
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M
Rating: 5 out of 5
Everything was fine, great communication.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
M
Rating: 5 out of 5
Fast shipping. Thank you.
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C
Rating: 4 out of 5
The Esprits Maquettes models are interesting, but of slightly inferior quality. I suggest pre-cutting the parts for better assembly.
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E
Rating: 5 out of 5
I am very satisfied with my purchase on 1001 hobbies as I always am...Quality items and fast delivery. Simple, efficient and diligent. All the best!
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J
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Compliant product and fast delivery at a reasonable price.
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A
Rating: 1 out of 5
The order appears as Delivered and I have not received it, I have tried to contact several times without success. A total scam!
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Response from 1001hobbies
We deeply regret the experience you had with your order. We understand your frustration and sincerely apologize for any inconvenience this may have caused you. As a result of the difficulties with the receipt of your order, we have issued a credit note for the value of your purchase. This credit can be used for a future order on our site, and we hope that this will be able to offset some of the inconvenience you have experienced. We would like to assure you that we take your feedback very seriously and are actively working to resolve this situation and prevent it from happening again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you and rectify this situation to the best of our ability. Again, please accept our sincerest apologies for any inconvenience this may have caused you.
J
Rating: 4 out of 5
Fast delivery and good quality
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
T
Rating: 4 out of 5
Fast delivery, the part of the box shown in the photo is correct but a label has been affixed to one side, which is a shame for a collector's item.
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G
Rating: 5 out of 5
Perfect, fast delivery and well-protected parcel.
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H
Rating: 1 out of 5
The first order, 1 month ago, at the drop off point I received the package completely open and the contents damaged. Notified 1001Hobbies of this. Told them I do not find it acceptable. Yesterday picked up the second order at the issue point, again the same thing again took pictures in front of the employees. So despite warnings on my part that I would not accept it a second time it happens again. It was my last order at 1001Hobbies. In the 60 years I have been modeling, this is my worst experience ever
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Response from 1001hobbies
Hello Mr. Menke, Thank you for your message. What you do not mention is that the box was indeed damaged. However, after your conversation with customer service, you did not want to return the product because the model was not damaged. Moreover, we offered you compensation, which you refused. We have therefore closed the dispute, assuming you would have understood that, despite the care we take with packaging, carriers can unfortunately be a bit delicate with packages. Once again, our apologies. 1001hobbies
G
Rating: 1 out of 5
They sent the package to an address that I had not given. I asked several times to change it to the correct one. At first they stated that they would correct it, but then they did not change it, so they were also making fun of me. I had to travel 15 kilometers and three quarters of an hour in traffic to pick up the package. real bullying! I will not purchase from them again.
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Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
B
Rating: 5 out of 5
Order even in advance
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
L
Rating: 5 out of 5
perfect nothing to say ras
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
C
Rating: 5 out of 5
The order arrived quickly and in good order.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
E
Rating: 5 out of 5
very good , could hardly be better .
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
D
Rating: 4 out of 5
The site is easy to navigate. One difficulty is the lack of paint colors to use... to be improved, no doubt, with the manufacturers. Everything else is perfect
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D
Rating: 5 out of 5
Good service, neat and safe packaging.... In short, a big thumbs up...Greetings to all employees and keep up the good work... Dirk
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
J
Rating: 5 out of 5
Everything went as planned . Top
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
R
Rating: 5 out of 5
Delivery 28 april, order confirmation mentinoned delivery after may 04, so very content
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
E
Rating: 5 out of 5
Fast service, well packed parcel, and price in the standards compared to the competition for my last purchase, on the other hand certain price of plane on the site seems to me much higher than on other site, but to check all the same.dand overall very satisfied.Merci
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service