English
★★★★☆
based on 40269 reviews published
Latest customer reviews
Great
Affordable price, fast and careful shipping. Nothing negative to report.
Usually it goes well. Here, I waited 1 month, delivered in 2 parts on the same day. Some items were announced within 1 to 2 weeks.. Moreover, the paint pots are covered with a European mention I think. So it's impossible to see the references of the pot.. I had to scratch the new label.. All this is not serious in itself but doing a little better seems possible to me.
Thank you for your feedback and we are sorry to learn that your recent experience did not meet your expectations. We take your comments very seriously and will work to improve our delivery service. Regarding the paint pots, we will also escalate this situation. Your satisfaction is important to us and we hope to offer you a better experience with your next order.
Best regards,
The 1001hobbies team
Second order on 1001 hobbies, not disappointed at all. Fast delivery and well-packaged order.
Thank you very much for your positive review! We are delighted to learn that you are satisfied with your experience with 1001hobbies, both for the speed of delivery and for the packaging of your order. Your satisfaction is our priority, and we hope to see you again soon!
Best regards,
The 1001hobbies team
The delivery was not made at the agreed point, but at the one the transport company wanted to leave it
Excellent transaction, fast and careful shipping
Products have not been deliveted. Contact request has been ignored. Never again.
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Your concerns are important to us, and we are committed to resolving this issue promptly. Please reach out to our customer service team again, and we will ensure your request is addressed as quickly as possible.
Best regards,
The 1001hobbies Team
Very good
The product is okay but the delivery was very slow, waiting more than a week is not great.
Thank you for your feedback. We are glad to hear that you are satisfied with the product. We apologize for the delay in delivery; we understand that this can be frustrating. We are working hard to improve our service.
Best regards,
The 1001hobbies team
More than two months to receive my order. A disgrace
Thank you for your feedback, and we are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. We are doing everything we can to improve our delivery times and ensure customer satisfaction. Please do not hesitate to contact us directly for any questions or assistance you may need. Your trust is essential to us.
Best regards,
The 1001hobbies team
Thanks
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I ordered a very detailed and well-made Izuku figurine, it matches the image, arrived quickly, in good condition. Moreover, the email indicated that it was specially ordered for me as it was not in stock. I recommend.
Perfect
I am fully satisfied with my purchase on 1001hobbies. The package was delivered on time. I will continue to use this company.
Very very promptly delivered and super packaged. Everything arrived as it should.
The item was shipped extremely quickly and was very well packaged. I'll definitely buy from 1001 again.
Everything perfect
Excellent very professional
Perfect.
First time buying super happy with my purchase brilliant communication fast delivery good price 👍
I am missing a package in the Jeep Willis order
Thank you for your comment. We sincerely apologize for the missing package in your Jeep Willis order. We are here to help you and resolve this situation as quickly as possible. Please feel free to contact us directly to solve this issue. Your satisfaction is our priority.
Sincerely,
The 1001hobbies team
Very good
Package conforms to my order, fast delivery (MondialRelay). Will renew in the future and recommend to other users
All Good!
No worries with my order, it was a bit long but they replied to my email.. received my order two days later thank you
1. The extra protection of the helicopter for an additional cost of €2.50 was just a piece of newspaper, I expected a different type of filling! 2. The cardboard box was creased from transport, there was a label saying "fragile" on it but I think the transport did not take this into account. 3. The tail rotor of the helicopter was rolling around in the cardboard box, even a wing was broken off the tail rotor. I was able to reassemble this with glue. 4. In short, more care needs to be taken with the packaging of such fragile goods. Best regards, Johan
Article in accordance with my order. Well packaged and sent quickly. Perfect!
Everything perfect
Order delivered quickly in a pickup
Perfect, as usual
Order received quickly, good tracking of the package, it went very well.
DHL was unable to deliver and returned the package to the sender. I contacted customer service via email and since then have received neither a response, nor money, nor ordered goods.
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with your order. Your satisfaction is paramount to us. We are doing everything we can to resolve this kind of issue quickly. Please contact us again so that we can provide you with a solution.
Best regards,
The 1001hobbies team
Perfect.
Impeccable delivery, products without surprise. Thank you
So far no issues ... everything is good
Extremely negative opinion. The star is a forced choice since without clicking at least one, the procedure does not proceed. I purchased a balsa airplane (€1.49 + €7.90 for shipping) and, considering the fragility of the item, I also requested double packaging paying an additional €2.50, for a total of €11.49. Despite this, the product was shipped in a simple envelope with minimal protections and arrived completely destroyed. I immediately sent the photos via the refund request form. Later, I was asked via email to resend the same images, which I had already provided, including the invoice and packaging. After resending all the requested material, I was asked in another email to completely destroy the product (it was already destroyed!!) and to send additional photos to proceed with the claim. I find this request absurd and the seller's behavior unacceptable. In addition to the damage, the management of my request was long, repetitive, and unprofessional in responses, despite clearly being in the wrong.
Thank you for sharing your experience and we sincerely apologize for the inconvenience encountered. Customer satisfaction is our priority and we are sorry to hear that we did not meet your expectations. We are constantly working to improve our service and the handling of requests. Your feedback is valuable and we will use it to ensure that similar situations do not occur in the future.
We are available for any further clarification and support.
Best regards,
The 1001hobbies team
One item was missing from my order even though the delivery note said all 3 had been delivered. Contacted and asked for a refund for item that was missing was given store credit. Then asked for an actual refund and was told it could take over a month. I am not confident I will receive my refund
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order. We understand how important it is for our customers to receive their items promptly and the frustration that comes with missing products.
Please rest assured that we are committed to resolving this issue and ensuring that you receive the appropriate refund as quickly as possible. Your confidence in our service is important to us, and we appreciate your patience during this process.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
Too long to arrive
Thank you for your feedback. We are sorry to learn that the delivery took longer than expected. We are constantly working to improve our timelines and appreciate your understanding. Please do not hesitate to contact us with any questions.
Best regards,
The 1001hobbies team.
Tracked delivery, no worries