/5
★★★★☆
based on 36861 reviews published
★★★★☆
based on 36861 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
My order took over a month to arrive. Delivery time too long!
Delphine V.
purchased on 29/08/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5
/5
★★★★★
Very satisfied
Jan J.
purchased on 25/10/2023
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
The part delivered is not the one ordered.
Gérard D.
purchased on 20/10/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
4
/5
★★★★☆
Very good service, speed
Dimitri S.
purchased on 28/10/2023
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5
/5
★★★★★
Very good site fast very well packaged
Laurent P.
purchased on 27/10/2023
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5
/5
★★★★★
I had a great experience ordering from 1001 Hobbies. They offered the product I had been searching for at a very reasonable price. They shipped out quickly and provided essential information regarding the tracking. I will admit I was a bit cautious because I am in the USA and they are located in France but all of my concerns were put to rest because of their communication regarding my order. I will order from them again
Fred H.
purchased on 13/10/2023
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
5
/5
★★★★★
The navigation on your site is simple and easy. Delivery is fast and reliable. Customer service is very good. I am very satisfied with your establishment and I recommend 1001 Hobbies to every one who is into plastic scale modeling.
Johann R.
purchased on 22/10/2023
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
1
/5
★☆☆☆☆
Still waiting for orders where the individual products were available in the meantime. Now I seem to have been waiting for over half a year.
Domenic B.
purchased on 08/10/2023
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
5
/5
★★★★★
Items arrived extremely quick and really happy with the product, would definitely recommend 1001 Hobbies and will be using them again in the near future
Marc C.
purchased on 12/10/2023
Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
5
/5
★★★★★
Fast delivery, no hassle, clear terms and conditions. Top.
Peter V.
purchased on 29/10/2023
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
5
/5
★★★★★
I am satisfied.
Nikolaj M.
purchased on 31/10/2023
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
The delivery has already not reached the warehouse on time, okay happens when stocks run out exactly when you order. Still unpleasant. Then there was no feedback for quite a while until the parcel was sent, then there were further delays that were only communicated later, the tracking page didn't update and then the parcel suddenly arrived. However, the notification was also delayed (1 1/2 hours later). Until then the order was in the stairwell.
It has arrived and the parcel itself shows no damage. I suppose that all in all it was stupid coincidences that have little significance about the seller and the supplier, but I could have had it on other sites for a small surcharge with less stress and faster. A real shame.
Daniel B.
purchased on 11/10/2023
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
5
/5
★★★★★
The product arrived undamaged ,great my partner really liked it
Eligio Emiliano D.
purchased on 16/10/2023
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
4
/5
★★★★☆
Hello 1001HOBBIES team nothing to say perfect, however I am disappointed with my order a Nieuport 28 by ste DUMAS, everything is in English, the wheels are molded plastic and everything seems quite fragile and this is not my first model! 136 euros I find the price a little exaggerated given the box delivered.
Jacques V.
purchased on 30/10/2023
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5
/5
★★★★★
Very good
Jean Louis H.
purchased on 06/10/2023
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4
/5
★★★★☆
Unfortunately, the delivery fee is relatively high, but the selection and service is very good!
Günther W.
purchased on 12/10/2023
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Everything went smoothly and reliably. Would order here again and again and highly recommend the store.
Markus H.
purchased on 15/10/2023
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Serious site. Fast delivery by post. No problems. I recommend.
Pierre A.
purchased on 27/10/2023
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2
/5
★★☆☆☆
When I placed my first order, everything went smoothly. But for this parts order on September 25 and 30 (parts available within 1 week) after 15/20 days still no shipment. I learned on October 16 that the parts had not been ordered from the supplier... in the end I had to wait almost 1 month for 3 references available within 1 week. The last reference was missing, and without any delay, I asked for a refund on this part and for the other 2 references to be shipped. Even for the cancellation, refund and shipment, I had to call them 3 times, raising the tone on the last call to get everything done... disappointed, unfortunately, for this major problem.
Erwan S.
purchased on 30/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5
/5
★★★★★
Product as described, perfect.
Alfredo G.
purchased on 11/10/2023
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5
/5
★★★★★
Ease of service and communication with my contact person
Philippe C.
purchased on 02/11/2023
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2
/5
★★☆☆☆
Foreign-language instructions without translation and gift-wrapping charges invoiced but not requested.
Jean Marie D.
purchased on 01/11/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3
/5
★★★☆☆
MANUAL IN CHINESE NOT ONE LINE IN FRENCH BRAVO
Eric C.
purchased on 01/11/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
4
/5
★★★★☆
Plenty of choice
Denis R.
purchased on 17/10/2023
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5
/5
★★★★★
Order received stiff and compliant
Jean Claude T.
purchased on 01/11/2023
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4
/5
★★★★☆
The delivery was made on time! The only complaint I have is that the paint cans are missing the type of paint ( X-1 or HF-18 ) or it is indicated in another way. Thank you for your reply.
Pierre-andré G.
purchased on 29/10/2023
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3
/5
★★★☆☆
Well-protected package, but the initial order took a long time to process, which brought the score down two notches. Too bad this time.
Eric B.
purchased on 18/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
4
/5
★★★★☆
The order was placed quickly, but unfortunately the part took a long time to arrive from the supplier and the post office took 5 days to send it by Collissimo instead of the expected 2 days.
Philippe E.
purchased on 15/10/2023
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5
/5
★★★★★
Impeccable
Didier J.
purchased on 30/10/2023
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4
/5
★★★★☆
Nice merchandise, delivery time too long.
Roland C.
purchased on 16/10/2023
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