English
★★★★☆
based on 39895 reviews published
Latest customer reviews
Purchased an item that was supposed to be available in stock and shipped the same day. Since I did not see it arrive after a week, I contacted 1001 hobbies for information, never received a response, in my third email where I requested a refund and cancellation of the order, never a response, after 15 days they wrote to me saying that it was no longer possible to cancel the order. Terrible service.
Thank you for sharing your experience and we apologize for the inconveniences encountered. Our goal is to provide high-quality service and we sincerely apologize for the lack of communication. Your opinion is valuable and will help us improve. We invite you to contact us again to resolve the situation in the best way possible.
Best regards,
The 1001hobbies team
Item was as described, well packaged and shipped quickly. Great experience.
After the order, the shipment was quick..
Very good goods, thank you.
Pre-order of a decal sheet, received as expected... I even forgot that I had ordered it... congratulations to the whole team... I highly recommend this address
Order received more than a month after placing the order, despite a delay
Thank you for your feedback and we are truly sorry to hear that your order took longer than expected. Please know that we are doing everything we can to improve our service and meet our deadlines. Your satisfaction is our priority, and we invite you to contact us directly for any questions or concerns. Thank you for your understanding.
Best regards,
The 1001hobbies team
Great customer service!
Products corresponding to the order Good exchange
Compliant and on time
Ordered Rangers of Shadow deep, but the book is in French. Not mentioned on the website. Contacted but received no response. Never order here again.
Thank you for your feedback. We are sorry to hear that you experienced a problem with your order. We will certainly take your comments about the language indication on our website into account. Please contact us again so we can assist you better.
Best regards,
The 1001hobbies team
Thank you.
My order was placed on 2/27. I have not received the product after almost three weeks. I believe an explanation is necessary regarding the delay. Thank you for your attention to this matter.
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay in your order and understand your frustration. Please rest assured that we are actively looking into this issue to provide you with a prompt resolution. Your satisfaction is our priority, and we appreciate your patience as we work to improve our services.
Best regards,
The 1001hobbies Team
Fast shipping, super packed
Delivery okay, item 747 gold pendant disappointing. Supposed to be 333 gold, after 7 days gold color off. Usable as a silver pendant. Can only advise against it. What a pity.
thank you for taking the time to share your opinion. We are sorry to hear that you were not satisfied with the product. Your feedback is very important to us and helps us improve the quality of our items. Please do not hesitate to contact us directly so we can find a suitable solution for you.
Best regards,
the team at 1001hobbies
Despite a bulky packaging, the box containing the ordered model was damaged with broken parts on the sprues. Was it an old box pulled from the back of the stock?
Announced deadline for shipping respected. Quality packaging. There's nothing left to enjoy!
A piece of the airplane is missing, the transparent dome of the cockpit...
All good, recommended
Great service, great communication. Fast delivery.
Great kit - really good turnaround of product also!
Everything is perfect
Everything was perfect, the package was well packed and the item was in perfect condition and at a good price.
Delivery speed
Order prepared, shipped and delivered in record time. Items received in perfect condition, nothing to report, impeccable!
Despite a small issue with package tracking at the start, nothing to say for the rest
That was the worst shopping experience of my life! I ordered something for my nephew's birthday. The order was placed in June 2024, and what can I say? I only received the goods in March 2026. I had contacted them beforehand and requested a refund, but that was completely unsuccessful. They did not want to give me my money back, even though it was clearly their fault. They made their customers wait forever, even though the item was not available at all. In the end, I had to beg them to give me a gift voucher worth the purchase price, and I had to buy something else that I didn't even need. Terrible.
thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us and will help us improve our service. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
the 1001hobbies team
Super fast delivery!!!
10
Great
Months to receive an order scheduled for 15/05/2025, arrived in March 2026 (8 months) and no excuse, not even an email. I do not recommend this company at all that takes customers for pigeons.
Thank you for your feedback and we understand your frustration regarding the delay of your order. We strive to provide the best possible service and are sorry that this experience did not meet your expectations. We take your comment very seriously and will review it to improve our communication.
Best regards,
The 1001hobbies team
Very good products
I was missing the complete product, I had to chase them, they didn't respond, poor customer service, chasing the refund, in short, that's my experience.
We sincerely regret that your experience did not meet your expectations. We appreciate your feedback and will take your comments into account to improve our service. If you still need assistance, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team.
I think they should be more in contact with the buyer and inform them from the beginning how long the shipping will take. My order placed on February 4th was received on March 10th.
Delivery instructions not followed... Too bad...
Ras
Everything is correct and handled quickly. Hats off!
A bit long
No issues with the products. But 3 weeks delay for receipt. Several emails sent to get information as there was no information from them. No commercial gesture.
Thank you for taking the time to share your experience on our site. We are glad that you are satisfied with our products, but we are sorry to learn that the receipt took longer than expected. Your feedback regarding the lack of communication is valuable and we are committed to improving our services in this regard. Please do not hesitate to contact us directly for any questions or assistance. We appreciate your understanding and hope to fully satisfy you with your future orders.
Best regards,
The 1001hobbies team
Received item as ordered. No problems to report. Thank you.
Broken brush I sent you an email with a photo
Thank you for taking the time to share your feedback. We are sorry to hear that you received a broken brush. Your satisfaction is important to us and we invite you to check your inbox for a prompt response to your request.
Best regards,
The 1001hobbies team