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S
Rating: 5 out of 5
Package arrived on the promised date, in good condition.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 41 126 published reviews
Summary of reviews
1001hobbies delivers with speed and careful packaging, consistently protecting items and ensuring fast, on-time delivery across many reviews. Customers highlight reliable order processing, smooth pre-orders, and prompt, professional service, with multiple mentions of well-packed shipments and accurate product descriptions. The store offers a wide range of products and a well-designed website, supporting easy tracking and helpful updates that keep buyers informed throughout the process. Overall, customers praise good value, competitive pricing, and strong reliability in fulfilling orders.
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N
Rating: 5 out of 5
fun site, fast delivery
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J
Rating: 4 out of 5
The parts still have to be assembled!...
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M
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Excellent. A slight mix-up on an order earned me a nice bonus gift, even though I hadn't asked for anything. Thank you so much!
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J
Rating: 5 out of 5
Hello 1001hobbyes team, navigation page very easy and very clear, a small downside put the number of items still available because when placing my order I was restricted in quantity, otherwise delivery on time, products well packaged, on this see you later for a next order. Maquettistement vôtre ...
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P
Rating: 5 out of 5
All good parcel arrived after some time after ordering
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
J
Rating: 5 out of 5
...........
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Response from 1001hobbies
Dear customer, We are currently working to solve our backlogs in order to get back to normal service. If you have any problem, please contact our customer service email address. We will help you as much as possible. Best regards!
H
Rating: 5 out of 5
Fine web site with good search capabilities.
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
S
Rating: 5 out of 5
Super all
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Response from 1001hobbies
Thank you very much for your feedback! We are very pleased to hear that you are satisfied with your purchase. If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help! Yours sincerely,
J
Rating: 1 out of 5
Delivery much too late and then also wrong article delivered Poor communication with English speaking staff
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Rating: 5 out of 5
Reliable information on products in stock; competitive prices; correct delivery times.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
S
Rating: 5 out of 5
good site
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E
Rating: 5 out of 5
Fast delivery and package in good condition.
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P
Rating: 4 out of 5
good contact, good products
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A
Rating: 5 out of 5
Very satisfied. Webshop is clear to navigate and delivery was fast
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Response from 1001hobbies
Thank you for your positive feedback! We are pleased to hear that you are very satisfied with your experience. It's great to know that you were able to navigate our online store easily and that delivery was quick. If you have any further questions or need assistance, please do not hesitate to contact us. We are always ready to serve you!
G
Rating: 3 out of 5
Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.
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J
Rating: 5 out of 5
fast shipping and careful packaging
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E
Rating: 5 out of 5
Very good product. Many thanks to the whole team.
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B
Rating: 5 out of 5
The navigation is going well. Viewing and searching can take quite a while,but the delivery is again perfect.
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that navigation is running smoothly and that delivery went perfectly again. We appreciate you taking the time to share your experience with us. If you have any further questions or need assistance, please don't hesitate to contact us. We are always here for you!
F
Rating: 5 out of 5
all is OK
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V
Rating: 5 out of 5
Figurine that my son had and which completed a collection. Unfortunately it broke and I could only find it on 1001hobbies . Thanks
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C
Rating: 1 out of 5
My questions have not been answered and due to incorrect delivery I have not yet received any feedback on the exchange, what happens next?
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
F
Rating: 5 out of 5
Perfect. Everything's fine.
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J
Rating: 5 out of 5
ALL RIGHT
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Response from 1001hobbies
Dear customer, We are in the process of clearing our backlogs to get back to normal service. If you have any problems, please contact our customer support email. We will help you as much as possible. Best regards!
J
Rating: 5 out of 5
attentive and on-time delivery
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G
Rating: 5 out of 5
fine
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M
Rating: 5 out of 5
Very clear site. Lots of products, precise explanations. Fast, well-protected delivery.
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H
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Delivery on time. Possibility of tracking. goods arrived undamaged. Packaging to be improved. The boxes of the kits are poorly "protected" inside the package. Other online model stores ship in sturdier boxes and place material inside the box containing the kits that protects the contents.
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Response from 1001hobbies
Thank you for letting us know about your purchasing experience. We are pleased to learn that the delivery was on time and that you were able to track the package throughout its journey. However, we are sorry to learn that the packaging did not live up to expectations. We take our customers' feedback very seriously and will use your comment to improve our service. We will make sure to review our packaging process to ensure that kit boxes are better protected during transport. We understand the importance of delivering products in optimal condition and we will do our best to make sure this happens in the future. We appreciate the time you took to share your comments with us and hope to have the opportunity to serve you again in the future. Sincerely yours,
J
Rating: 5 out of 5
ras .
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E
Rating: 5 out of 5
All clear.
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M
Rating: 5 out of 5
Everything was perfect. Arrived on time and perfectly packaged. Informed at all times where my order was. Very satisfied.
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Response from 1001hobbies
We are very pleased to receive your message and to know that your shopping experience was satisfactory. It is very gratifying for us to know that your order arrived on time and in perfect condition thanks to our careful packaging process. In addition, we strive to keep you informed at all times about the status of your order to ensure a smooth and seamless shopping experience. Your satisfaction is our greatest reward and drives us to continue working hard to provide you with the best possible service. We sincerely appreciate your confidence in us and look forward to serving you again in the future. Please do not hesitate to contact us if you need any further assistance or have any additional questions, thank you for choosing us and for taking the time to share your feedback with us! Best regards,
T
Rating: 5 out of 5
very friendly, clear explanations.
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C
Rating: 5 out of 5
Excellent service. Parcel received before the stated deadline and included the entire order. Completely satisfied
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G
Rating: 3 out of 5
the problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.
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Response from 1001hobbies
Dear customer, We are in the process of resolving our backlogs in order to return to normal service. If you have any problems, please contact our customer service email address. We will help you as much as possible. Best regards!
P
Rating: 1 out of 5
Bonjour, ca ne sert a rien de donner son avis, vous ne les lisez pas !!!!!!!!! I have an order that was delivered to me in partial since late January, no news from your company have you an explanation ??????????????
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Response from 1001hobbies
We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration and are committed to resolving this issue as quickly as possible. We have indeed tried to contact you on several occasions to discuss the situation and provide you with a detailed explanation, but unfortunately we have not received a response from you. We are sorry if our efforts to contact you have not been successful. We assure you that we are actively working to resolve the problem with your order and will keep you informed of any developments... Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to call us directly. Sincerely yours
G
Rating: 5 out of 5
PRODUCT CONFORMS TO DEMAND FAST DELIVERY
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D
Rating: 4 out of 5
nothing to complain about except that I was originally charged delivery costs even though I had taken the premium card and my purchase was over 99 euros, but everything was resolved with a later refund, resulting in 80% satisfaction.
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V
Rating: 5 out of 5
Rarely do we find model kits at -20% -30% elsewhere.
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