4.2/5
★★★★☆
based on 37923 reviews published

Latest customer reviews

5 /5
★★★★★

Correct and fast delivery.

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Geverifieerde Koper
purchased on 12/04/2023
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5 /5
★★★★★

Prompt, efficient service. Recommended!

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Verified Buyer
purchased on 01/04/2023
1 /5
★☆☆☆☆

Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.

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Acheteur Vérifié
purchased on 06/03/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem 🙁 In any case, we wish you an excellent day. 1001Hobbies customer service
5 /5
★★★★★

Very good service,

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Verified Buyer
purchased on 18/03/2023
5 /5
★★★★★

Serious, no service

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Acheteur Vérifié
purchased on 28/03/2023
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5 /5
★★★★★

Fast and accurate delivery. I am delighted and will return to this site.

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Acheteur Vérifié
purchased on 12/04/2023
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5 /5
★★★★★

Very good for several deliveries

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Acheteur Vérifié
purchased on 31/03/2023
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4 /5
★★★★☆

Overall I found the site quite easy to use although some search terms require a lot of precision and the results typed in one way or another differed greatly. For example, when typing "Bf109" or "Bf 109" different products. My particular shipment took a long time to process as one of the items was awaiting replacement. This was not a problem for me as I was aware of it and was not in a hurry. My experience as a customer has been positive and I recommend the store :))

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Comprador Verificado
purchased on 11/03/2023
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3 /5
★★★☆☆

Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr

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Acheteur Vérifié
purchased on 19/03/2023
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5 /5
★★★★★

R.A.S.

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Acheteur Vérifié
purchased on 23/03/2023
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5 /5
★★★★★

It would be helpful to be able to request the preferred delivery time slot (morning-afternoon).

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Acquirente Verificato
purchased on 09/03/2023
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5 /5
★★★★★

1001 Hobbies is the only 'store' I can find that carries these paints! The site is easy to use, price is ok, and good delivery times! Can't ask for more! (unless you want to give the paint for free, of course!)

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Verified Buyer
purchased on 26/03/2023
5 /5
★★★★★

Good site Fast delivery

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Acheteur Vérifié
purchased on 21/03/2023
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5 /5
★★★★★

Hello, 61 years old and re-starting in model making after 50 years off, I find all the products I'm looking for on this site, reliable, attentive and prompt in its answers to various questions, record delivery times, parcels always in perfect condition with compliant contents, in front of these omnipresent qualities I'm not looking to compare prices with other sites for a few possible euros, this "box" deserves when you've tasted it to be loyal for undeniable comfort.

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Acheteur Vérifié
purchased on 30/03/2023
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5 /5
★★★★★

Order neatly packed and quickly delivered

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Geverifieerde Koper
purchased on 24/03/2023
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5 /5
★★★★★

Great site, wide choice of quality products and fast shipping.

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Acheteur Vérifié
purchased on 18/03/2023
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5 /5
★★★★★

EXCELLENT!

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Acquirente Verificato
purchased on 12/03/2023
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5 /5
★★★★★

Enormement de choix de puzzle Pris très correct Et livraison rapide

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Acheteur Vérifié
purchased on 12/03/2023
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3 /5
★★★☆☆

The shipping costs are high and the time too long.

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Acquirente Verificato
purchased on 20/03/2023
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2 /5
★★☆☆☆

Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.

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Comprador Verificado
purchased on 27/03/2023
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Answer from 1001hobbies
Hello and thank you for your message. We sincerely regret the problems encountered. I am not sure if I understood the problem with the rates correctly. If the problem persists, please email us at [email protected] so we can find a solution. Thank you and have a nice day.
5 /5
★★★★★

Site navigation a little cumbersome, item great, better than expectations, delivery in the norm

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Acquirente Verificato
purchased on 03/04/2023
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2 /5
★★☆☆☆

It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.

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Verified Buyer
purchased on 04/03/2023
Answer from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Unfortunately, we ourselves are still dependent on the information provided by the suppliers, who may also have problems. Please do not hesitate to contact us at [email protected] We are available and outside of holiday periods, we try to respond within 48 hours. Beyond that, it means that we may not have received the email. Once again, the address of [email protected] is the most reliable. Please do not hesitate to send us an email if your order has still not been resolved. Thank you and have a nice day
5 /5
★★★★★

Good service good prodits

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Acheteur Vérifié
purchased on 16/03/2023
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5 /5
★★★★★

Everything is perfect!

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Comprador Verificado
purchased on 31/03/2023
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5 /5
★★★★★

Fast shipping, well packed, keep up the good work.

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Geverifieerde Koper
purchased on 05/04/2023
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5 /5
★★★★★

I made the purchase for a friend, arrived in a very short time.

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Acquirente Verificato
purchased on 01/04/2023
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5 /5
★★★★★

Very good.

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Geverifieerde Koper
purchased on 17/03/2023
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5 /5
★★★★★

I bought the acrylic paints to paint my Heller model of a 1/24 scale Renault gtl. As of the present time I have not yet assembled the model.

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Verified Buyer
purchased on 05/03/2023
5 /5
★★★★★

Très bon service

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Geverifieerde Koper
purchased on 30/03/2023
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5 /5
★★★★★

Everything is okay, only the selection could be a bit more and the price location is not exactly for everyone

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Verifizierter Käufer
purchased on 17/03/2023
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3 /5
★★★☆☆

Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.

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Acheteur Vérifié
purchased on 28/03/2023
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5 /5
★★★★★

Great!

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Alban S.
purchased on 02/04/2023
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3 /5
★★★☆☆

Shipping time was longer than stated. 2 instead of 1 week

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Verifizierter Käufer
purchased on 05/03/2023
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5 /5
★★★★★

Very attentive customer service when a problem arises. Fast response.

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Acheteur Vérifié
purchased on 08/03/2023
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4 /5
★★★★☆

Quality selection, for sure, but delivery was one week later than email promised (a trivial matter).

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Verified Buyer
purchased on 23/03/2023
5 /5
★★★★★

Thank you.

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Acheteur Vérifié
purchased on 20/03/2023
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4 /5
★★★★☆

Wide range of static models to build. Acceptable delivery time

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Acquirente Verificato
purchased on 14/03/2023
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5 /5
★★★★★

Very fast and accurate shipping. I recommend

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Acheteur Vérifié
purchased on 06/04/2023
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5 /5
★★★★★

Easy ordering and perfect tracking. Delivered ahead of schedule

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Acheteur Vérifié
purchased on 06/03/2023
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5 /5
★★★★★

Good online shopping site

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Acheteur Vérifié
purchased on 27/02/2023
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