English
★★★★☆
based on 39895 reviews published
Latest customer reviews
I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.
Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.
Thank you for taking the time to share your experience with us. We are pleased to hear that your package arrived in excellent condition. However, we understand that the delivery times may have been frustrating and we thank you for your feedback which helps us improve our communication. We do our best to be transparent regarding shipping times and we take your comments into consideration for the future.
We hope to see you again soon on 1001hobbies.
Best regards,
The 1001hobbies team
Large selection, affordable prices, decent companies. Good information, smooth delivery, payment on invoice!
Easy to order and received quickly
On top
Reliable company. Followed by email. I recommend!
I paid extra for a better shipping box. Very disappointing when it is only wrapped in plastic. The box of the product arrived damaged. Fortunately, the contents are okay.
ERROR IN THE ORDER
Thank you for your feedback. We are sorry to hear that there was an error with your order. We invite you to contact us directly so that we can resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Placed the order in Feb 2025. Requested a refund several week's later - no response! Order arrived FEB 2026. Ridiculous!
Thank you for your feedback. We sincerely apologize for the delays you've experienced with your order and the lack of communication regarding your refund request. Please reach out to our customer service team at [email protected], and we will prioritize your concerns to ensure a resolution. Your satisfaction is important to us.
Best regards,
The 1001hobbies Team
The support is very patient. The goods are great!
Great. I will buy again from 1001hobbies.
Very good. Fast shipping
Absolutely disastrous...
Thank you for sharing your opinion. We regret that your experience was not satisfactory. We strive to provide the best possible service and value your feedback. If you would like to discuss your situation further, please do not hesitate to contact our customer service team.
Sincerely,
The 1001hobbies team
Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.
Thank you for your feedback. We sincerely apologize for the delay and the limited responses you received. Your experience is important to us, and we are actively working to improve our service. Please feel free to reach out directly if you need further assistance.
Best regards,
The 1001hobbies Team
Product is good. The delivery was a disappointment
I am completely satisfied with my purchase from you with fast delivery, and with very careful packaging. Thank you. Best regards, Pascal
1 month to receive the order, without being kept informed despite requests by email. And impossible to reach the site by phone. I will not order from you again.
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
Very good
Very good
Ras
They say they delivered the package to me but I haven't received anything, and on top of that I can't contact the company to claim it
We are very sorry about the situation and understand your concern. We invite you to contact us directly through our email or social media so we can help you resolve this issue as soon as possible. We appreciate your patience and understanding.
Sincerely,
The team
Hello, I have received my order well, and I thank you for it. I am very satisfied. See you soon.
Received wrong reference, I am waiting for the resolution of the problem.
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
Great experience so far. Thanks!
The product purchased met expectations. The delivery did not satisfy me.
Great service fast delivery to the UK thank you all at 1001.
Very well packaged and came in with no damage. Appreciated that the pop was in the thick protective case and shrink wrapped
Unresponsive customer service following a product error sent by them. It does not seem very serious. I am still waiting for a response to this day.
Thank you for your feedback and we are sorry to learn that you encountered a problem with your order. Your satisfaction is our priority, and we are committed to improving our responsiveness. We will contact you as soon as possible to resolve this situation.
Best regards,
The 1001hobbies team
Fast and a wide variety of items
Everything is perfect thank you
Very good service.
Very satisfied, fast shipping and quality packaging. ++++
PERFECT!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great
Thanks a lot!
Fast shipping, well-prepared package.
Superb Super7 figurine! Received almost on the due date indicated by the site. Reassuring Customer Service. Fair price, ultra-careful packaging. Thank you very much.
Package arrived well in the box
Very pretty, conforms to my expectations
The order was a bit long but it arrived very well protected, the only thing is that the plush did not look like the picture I had seen but it's okay because I also wanted it in this version