★★★★☆
based on 37903 reviews published
Latest customer reviews
HORRIBLE DELIVERY HORRIBLE CUSTOMER SERVICE FRAUD TO CLIENT RETAINING MONEY FROM CLIENT
We have received your message and would like to sincerely apologize for the inconveniences you have experienced.
We take your comments regarding the delivery, our customer service, and the refund issues you mentioned very seriously. We understand your frustration and regret that your experience with our company did not meet your expectations.
We have immediately opened an internal investigation to understand the reasons for these failures and take the necessary measures to resolve them. Your satisfaction is our top priority, and we are doing everything possible to resolve these issues as soon as possible.
We appreciate you bringing these issues to our attention and hope to have the opportunity to regain your trust.
Sincerely, [Customer's Name], we cordially greet you.
Sincerely,
1001hobbies
Fast delivery.
Quick order processing, less than 72 hours later I had the product in hand, hats off, great selection and perfect stock visibility.
Nothing to report
Ok
I am missing a Tamiya XF 66 paint pot that I have reported, and no response except to offer me a €10 voucher which does not interest me! I only want my missing pot. I ordered 8 items and one is missing. What would it be if I had ordered 50 🤔🤔
We regret this oversight and apologize for this missing item.
Unfortunately, it is not possible for us to ship a single paint pot due to the shipping costs incurred. That is why a document containing a form to print and fill out manually was sent to you on 04/06/2025, in order to proceed with the refund. Not having received a return from you, we have just resent it to you today.
We are awaiting this completed form to finalize the refund for the missing paint pot.
Our customer service remains at your disposal for any further assistance.
Best regards,
Customer Service
1001hobbies
The delivery was fast and correct.
Very late,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
Great your team 👌⭐️⭐️⭐️⭐️🍀☀️🌠 thank you for your kindness
A huge thank you for your message, which has greatly pleased our entire team!
Knowing that you are fully satisfied with your experience at 1001Hobbies is the greatest reward for us. We strive every day to provide quality service, carefully selected products, and customer support that meets your expectations — so reading that you find us "great" truly touches us!
Please do not hesitate to reach out to us if you have any questions or need advice for your next desires. And of course, we will be delighted to see you again soon on our site.
Thank you again for your trust,
Best regards,
The 1001Hobbies Team
Good treatment and communication all the time, I received the product a few days after they had it in Repeat without hesitation.
Failure to meet the announced deadlines by a large margin: order placed on April 15, delivery scheduled for April 25 according to the announced deadline on the site, actual receipt on June 2 after phone calls and emails to get precise information. This spoils everything. The order arrived in good condition and complete.
Thank you for taking the time to share your experience, and we are sincerely sorry for the unusual delays you encountered.
Your order, placed on April 15, should indeed have reached you much sooner. The delay you experienced is related to a significant transition period within our company, including a logistical move and an internal reorganization of our teams. This phase of change temporarily impacted our processing and delivery times, and we are truly sorry for that.
We are nevertheless pleased to learn that your order has arrived in good condition and complete. Please be assured that we are doing everything possible to ensure that this type of inconvenience does not happen again and to restore a level of service that meets your expectations.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The 1001Hobbies Team
Super slow. When the website indicates items are available, it takes 2 months. There is no phone number and emails go unanswered.
We have received your message and sincerely apologize for the inconvenience you have experienced.
We are very sorry that you have had to wait so long. We understand your frustration and take your comments about the availability of items on our website and the associated waiting times very seriously.
We are also aware of the difficulties you have encountered in trying to contact us. We are currently working on improving our customer service to respond to your requests more quickly and efficiently. A special phone number will be set up soon to facilitate communication with our team.
We have taken note of your comments and are doing everything we can to improve our processes and prevent such incidents from happening again. Your satisfaction is our highest priority.
Thank you for reporting these issues, and we hope to regain your trust.
Best regards,
1001hobbies
The procurement of the item took a bit long, but otherwise a very good item. The shipping was super fast, would gladly do it again.
BUT it's a shame that it doesn't be NICE EVERY DAY!
The delivery time was long but the collector's car I bought is really of very good quality, really very beautiful, it was worth the wait...
Very well
Reception a bit long, but correct and in good condition
I ordered four Heavy Lokhust Destroyers at the end of January on this site, after four months without receiving my order I ask for a solution, I am told that there are only two in stock and I am offered to send me those and refund the other two. I quickly receive my order, no problem, surprise, there is only one inside. No response to my email requesting explanations. I paid for 4 figurines, I received one. I am sorry but I am more than disappointed.
Thank you for your message and we completely understand your disappointment.
Indeed, following your initial order of four Heavy Lokhust Destroyer figurines, we unfortunately encountered a prolonged stock shortage with our supplier. When preparing your package, only one item was still available in physical stock, which explains the partial receipt you experienced.
In accordance with our commitment, we have processed a refund for the three missing figurines. An amount of €79.02 has been credited to your PayPal account linked to this order.
We sincerely regret the lack of responsiveness in handling your previous message, as well as the overall experience you encountered. We are currently working to improve our logistics processes and customer service to prevent this type of situation from happening again.
Please do not hesitate to reach out to us if you have any further questions. We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The 1001Hobbies Team
Perfect
Extremely satisfied! Order arrived faster than expected, and top quality!
Good
Some delay issues but very satisfied overall
Long but good but very long a month of waiting
4 weeks to have products that are supposed to be in stock. Another dropshipping company?
We completely understand your frustration, and we would like to apologize for this unusual processing delay.
Our company does not operate under a dropshipping model: all the products offered are indeed ordered directly from our partner suppliers.
However, we are currently going through a significant transition phase related to logistics integration and an internal reorganization of our teams. This exceptional situation has unfortunately led to a temporary extension of our processing and delivery times.
We are doing everything we can to regularize the situation as quickly as possible and restore the quality of service that you are entitled to expect.
Thank you for your patience and understanding. We hope to fully regain your trust very soon.
Best regards,
1001hobbies
Everything is fine.
Order respected, lacks a bit of communication when there are supply delays
Not great, I do not recommend... endless delivery time only to find out when opening the package that half of the order is missing... It’s a shame...
We sincerely regret your feedback and apologize for this inconvenience.
Indeed, your order is incomplete: the military truck box (ref. ICM72541) could not be shipped. This product was indeed ordered from our supplier, but the delivery unfortunately took longer than expected.
In order not to prolong the wait any further, we have processed a refund for this reference.
We again apologize for this situation which is beyond our control and remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
Product as described, carefully packaged!
Very good site, I sometimes order from them, very serious. A delay in the order recently due to a warehouse change but everything is back to normal. I recommend.
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
😮💨💨😮💨💨😮💨💨
Very happy knowing that I called to find out where my order was and immediately someone answered me on the phone. During the day my figurines were shipped and I received them the very next day. Really efficient, thank you to those who contributed to this. I am even more satisfied because I also know that you have moved, I believe, and that it is difficult for you to meet all your customers' expectations. Nice of you and see you next time.
Thank you very much for your message!
We are delighted to hear that your experience has been positive and that our team was able to respond to you quickly and effectively.
Your understanding regarding our recent move particularly touches us. This type of feedback encourages us to continue doing everything we can to satisfy our customers, even during transition periods.
We sincerely thank you for your trust and kindness. We look forward to seeing you again soon on our site!
Best regards,
The 1001HOBBIES team
Delivery takes a month and a half, with no summary upon receipt and incomplete. Only after complaint do they admit the unavailability of a product and promise a refund that I am still waiting for. Intolerable business practice. I am waiting for my refund.
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We confirm that the refund for the missing item is indeed being processed. If it has not yet been received in the coming days, please do not hesitate to contact our customer service, which remains at your disposal for any verification.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
They always meet deadlines, prices, and delivery. Thank you.
Delivery time to be reviewed
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
Merchant is attentive. Fast shipping and careful packaging. I recommend. Regards
Delivery took a bit long, 1 month to receive, but the payment was taken quickly
A very good choice and good service
Order placed on April 9 and despite a reminder, I only received half of my order. I am really disappointed and not ready to place another one.
We regret your feedback and apologize for this inconvenience.
Despite our orders with our suppliers, two of the products in your order turned out to be unavailable.
We confirm that the refund for these two items has been processed.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
Order received quickly. A nice model to build (Tamiya). Perfect..
Came faster than expected and everything was as expected. What more do you want?