★★★★☆
based on 37903 reviews published
Latest customer reviews
Super happy to have found the paintings I was looking for
Too long waiting times
we deeply regret this bad experience and apologize for the inconvenience caused.
Your order was indeed affected by extraordinary delays due to a logistical change in our warehouse, which disrupted both shipping and incoming goods. As for the unavailable product, we should have informed you earlier and regret this lack of responsiveness.
We thank you for your patience and understanding and hope to serve you to your complete satisfaction in the future.
Best regards
The team at 1001HOBBIES
Always on top
Serious house to recommend
Very long delivery time and then it turns out that 1 brush is broken. A bubble envelope is not a good packaging for fragile products. The products themselves are good.
Thank you very much for your feedback. We apologize for the delay in delivery and for the broken brush.
We take your comment about the packaging seriously and will ensure that fragile products are better protected to prevent such inconveniences in the future.
However, we are glad that you are satisfied with the quality of the products.
Please do not hesitate to contact our customer service if you would like to exchange the damaged brush or get a refund.
Best regards,
The 1001HOBBIES team
Small issue with the expected delivery date, but everything ended well. Very good communication with the seller.
Responsive site and quality products. I recommend
Delay between order and delivery too long sorry
2 weeks delay for shipping and missing product. "Delivered today" they say.
We are sincerely sorry for this bad experience and apologize for the inconveniences encountered.
Indeed, your order was impacted by exceptional delays related to a logistical change of our warehouse, which disrupted both shipments and supplier receptions. Regarding the unavailable product, we should have informed you sooner, and we regret this lack of responsiveness.
We thank you for your patience and understanding, and we hope to have the opportunity to provide you with complete satisfaction in the future.
Best regards,
The 1001HOBBIES team
Orders take a bit long to arrive
Great
No problem, everything is fine!
Speed
Almost 1 month to send my order indicated as available on the site...
We sincerely regret this delay and apologize for the inconvenience caused.
Although the item was indicated as available, we had to face exceptional delays related to the relocation of our logistics warehouse. This transition temporarily disrupted the reception of certain products and shipments, extending the processing times of some orders.
We understand your disappointment and are doing everything we can to ensure that this type of situation does not happen again.
Thank you for your understanding.
Best regards,
The 1001HOBBIES team
Good service and quality.
Model received 1 month after the order
We regret your feedback and sincerely apologize for this delay.
Unfortunately, this delay is beyond our control. The concerned product did arrive, but due to a logistical relocation of our depot, we encountered significant difficulties.
The receptions of supplier orders and shipments were heavily disrupted, resulting in an exceptional volume to process and, consequently, notable delays.
We fully understand your dissatisfaction and hope to regain your trust with a future order.
Best regards,
The 1001HOBBIES team
Despite a significant delivery delay, a very respectful availability in response to my concerns. A product in excellent condition perfectly packaged. I will use this business again.
Thank you for your message.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused shipping delays on certain orders. We fully understand the inconvenience caused and are doing our utmost to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
Shipping times a bit long.
The delivery time is way too long. I received my order twice. One item is missing.
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service explained to you, we had to face the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
Very bad experience. I waited months before receiving my order after numerous follow-ups. The order I received is incomplete.
We regret your feedback and sincerely apologize for this incident.
Initially, the concerned products were indeed ordered from our supplier, who unfortunately is experiencing particularly long delivery times. Although we indicate an estimated delay of 2 to 4 weeks, it sometimes happens that these delays are unfortunately exceeded, and we acknowledge that we were not sufficiently foresighted regarding these references. We are sorry for that.
Furthermore, as our customer service has explained to you several times, this period has been particularly complex for us due to the logistical relocation of our warehouse, which has led to significant delays in both supplier receptions and order shipments.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
The 1001HOBBIES team
No problem with this order. Fully satisfied.
Ras
Everything perfect!!!
Absolutely perfect from order to delivery. Really well done and thank you to the whole team at 1001 hobbies.
Perfect
Almost 3 weeks to receive my order
We sincerely regret your feedback and once again apologize for the processing delay of your order.
As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
The delivery was long but the product is satisfactory and in good condition
The order took a long time to arrive. But everything went well.
On 1001 Hobbies, I have no criticisms to make, since the purchased item was in line with my expectations, and especially with the announcement. It is their delivery company, Chronopost, that did not respect my instructions, namely a delivery to a specific relay point. I had to go pick up my purchase in a bar, very poorly frequented and moreover not chosen in my order.
Thank you very much for your positive feedback!
We are delighted to know that you are satisfied with our services, despite the recent delay related to our warehouse change. Your understanding and loyalty are greatly appreciated.
We are doing everything we can to continuously improve our logistics and provide you with the best possible experience.
Thank you again for your trust and see you very soon on 1001HOBBIES!
Best regards,
The 1001HOBBIES team
Fast delivery, package in very good condition. Product as described.
Deadline not respected without explanation
Thank you for your message.
We are currently undergoing a logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for some orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
We thank you for your patience and understanding.
Please do not hesitate to reach out to us if you have any questions.
Best regards,
The 1001HOBBIES team
Very good item, exactly as ordered, fast shipping and package tracking. I recommend!
With the order, I set the gift wrapping option to €2.5. The package arrived unwrapped.
After waiting more than a month for products that were supposedly in stock, they sent me a product I did not order instead of the one I had requested. I have submitted an inquiry to find out how to proceed and no one is responding...
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
1 star because I had to, otherwise it’s not worth it! 1 month delay to receive an order that was for a birthday, can you imagine!!!!! No information or communication, this is the last order with them, I won’t do it again! I do not recommend this site at all which is going downhill 😤 Too bad!
We sincerely regret your feedback and once again apologize for the delay in processing your order.
As our customer service has explained to you several times, we had to deal with the logistical relocation of our warehouse, which caused a significant delay in receiving supplier orders and in shipments.
Furthermore, following your dissatisfaction, we remind you that you benefited from a significant commercial gesture on this order.
Finally, you only mention this order while you have placed three orders on our site, all processed without issue.
We remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team
Very good communication and very fast shipping
Quick and efficient
I always find what I need there.
Received quickly, in good overall condition (one corner of one of the trays is slightly crushed, but it's not bothersome).
Missing items Delivery time of one month. I am still missing one item.
We sincerely regret this incident and apologize for the inconvenience caused.
In order not to delay the shipment of your order any further, we have decided to split it. The item "Stainless Steel Paint Mixers" has been refunded, as the order with our supplier has suffered a significant delay.
We preferred to proceed this way so that you can receive the rest of your order without additional delay.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
The 1001HOBBIES team