/5
★★★★☆
based on 36866 reviews published
★★★★☆
based on 36866 reviews published
Latest customer reviews
5
/5
★★★★★
Package arrived on time with excellent packaging and products in perfect condition, all this together with competitive prices, highly recommended for those who are not in a hurry related to delivery, the weakest point perhaps, overall excellent site
Acquirente Verificato
purchased on 25/02/2023
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3
/5
★★★☆☆
The whole process was very complicated. You should keep a closer eye on incoming payments and cancelations. Too bad. Your selection is great, but the logistics are very poor, and the reminder for orders that have long since been paid for is also bad. It's cheeky and annoying. It's unnecessary. That's how you lose customers.
Verifizierter Käufer
purchased on 30/01/2023
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5
/5
★★★★★
Well cared for and received on time
Geverifieerde Koper
purchased on 27/02/2023
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5
/5
★★★★★
Received material on time. Absolutely no worries About the second question, impossible to answer you nor to put stars, having been absent qq temps, I made on returning only to open the box.
Acheteur Vérifié
purchased on 18/02/2023
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5
/5
★★★★★
Although I am not a friend of internet shopping, I have to say "Everything is tip top! ", from the order to the delivery, I am very satisfied and will certainly order again from 1001 Hobbie!
Verifizierter Käufer
purchased on 16/02/2023
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4
/5
★★★★☆
Top in the selection, prices are still ok, everything is getting more expensive, processing time a bit long but with the selection everything is fine... gladly again!
Verifizierter Käufer
purchased on 17/02/2023
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4
/5
★★★★☆
Nothing to report
Acheteur Vérifié
purchased on 07/12/2022
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5
/5
★★★★★
Very good in perfect condition and took a week, but very well ... I recommend it and will continue to do so by buying from 1001 hobby.
Comprador Verificado
purchased on 07/03/2023
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5
/5
★★★★★
Good reception thank you
Acheteur Vérifié
purchased on 17/02/2023
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5
/5
★★★★★
Everything worked perfectly, nothing to complain about!
Verifizierter Käufer
purchased on 01/03/2023
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5
/5
★★★★★
Got here quick and safe! Yay!
Verified Buyer
purchased on 05/02/2023
4
/5
★★★★☆
Everything has been easy and fast. The models arrived in perfect condition.
Comprador Verificado
purchased on 26/02/2023
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5
/5
★★★★★
I am thrilled, prices are great and very fast shipping. Always happy to return
Verifizierter Käufer
purchased on 12/03/2023
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1
/5
★☆☆☆☆
I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.
Acheteur Vérifié
purchased on 18/01/2023
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Answer from 1001hobbies
Hello, thank you for your loyalty! My customer service colleague will be in touch by phone. Apparently, we sent you an e-mail on February 22 because, after the first shipment disappeared, one of the products had a 4-week restocking delay and the other was out of stock, and we wanted to know if you still wanted the available product sent. Anyway, my colleague will call you 🙂 have a nice day!
1
/5
★☆☆☆☆
Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.
Verifizierter Käufer
purchased on 10/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are terribly sorry that this situation has occurred. I just saw that the refund request was actually made in early February, and the shipping of the remaining product has "overtaken" the refund that had been canceled, which I am very sorry about 🙁 I have just made all the necessary arrangements for the refund to actually take place and as soon as possible. Have a nice day
5
/5
★★★★★
This was my first ever order from 1001 Hobbies and I am very pleased with their attention to detail and the customer's needs.
Thank you!
Verified Buyer
purchased on 07/02/2023
5
/5
★★★★★
Delays a little long But very good all the same
Acheteur Vérifié
purchased on 10/02/2023
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5
/5
★★★★★
All ok
Acquirente Verificato
purchased on 10/02/2023
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1
/5
★☆☆☆☆
Order in good condition but non-existent customer service and delivery time of approximately 1 month.
Comprador Verificado
purchased on 27/01/2023
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Answer from 1001hobbies
Hello, thank you for your message, it is important to us. I am sorry for the delays that did not suit you. However, I would like to point out that these delays are clearly explained on the website, as the product is indicated as "Shipped within 1-2 weeks." Unfortunately, these are shipping times, not receiving times, and these delays are not understandable. Thank you for your understanding and have a nice day.
5
/5
★★★★★
Super gladly again
Verifizierter Käufer
purchased on 07/03/2023
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1
/5
★☆☆☆☆
Weeks of delivery time
Verifizierter Käufer
purchased on 08/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. We apologize for the delay. One of the items was indeed out of stock and took longer to replenish than the supplier had stated. Have a nice day
5
/5
★★★★★
I find very easily what I'm looking for prices are correct I am satisfied
Acheteur Vérifié
purchased on 07/03/2023
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5
/5
★★★★★
Order came in relatively good time for a transatlantic shipment. What I liked the most was the bubble wrapped packaging which was very stable and protective!
Verified Buyer
purchased on 03/02/2023
5
/5
★★★★★
A wide choice and fast order processing.
Acheteur Vérifié
purchased on 25/01/2023
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5
/5
★★★★★
Delivery correct and on time. Thanks again.
Acheteur Vérifié
purchased on 27/02/2023
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1
/5
★☆☆☆☆
Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.
Acquirente Verificato
purchased on 27/02/2023
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Answer from 1001hobbies
Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day
5
/5
★★★★★
Very serious
Acheteur Vérifié
purchased on 01/03/2023
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4
/5
★★★★☆
Very good products and fast and good delivery
Comprador Verificado
purchased on 02/02/2023
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3
/5
★★★☆☆
Corrective to the order reception section!!!!! I had to complain, because it had not been shipped!!!! The product is fine, as offered!!!!
Comprador Verificado
purchased on 08/02/2023
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2
/5
★★☆☆☆
Not clear on website what language the product is in.
Verified Buyer
purchased on 02/03/2023
Answer from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are sorry about the situation. We took note of that to make sure we change the product sheet so the language appears more clearly. Have a great day.