/5
★★★★☆
based on 36866 reviews published
★★★★☆
based on 36866 reviews published
Latest customer reviews
5
/5
★★★★★
Professional, fast and efficient.
Acheteur Vérifié
purchased on 03/03/2023
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3
/5
★★★☆☆
Good products and a satisfactory telephone service, but delivery times are far too long...too bad.
Acheteur Vérifié
purchased on 19/12/2022
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4
/5
★★★★☆
The search function could be improved somewhat.
Verifizierter Käufer
purchased on 10/02/2023
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5
/5
★★★★★
Satisfied
Acheteur Vérifié
purchased on 14/02/2023
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5
/5
★★★★★
Everything was perfect, only the order processing time was a little long.
Acquirente Verificato
purchased on 02/03/2023
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5
/5
★★★★★
Very good value for money. Very well and securely packaged. This will not be the last time I buy from you!
Verifizierter Käufer
purchased on 22/02/2023
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4
/5
★★★★☆
One regret for me, who uses Humbrol paints for my models, is that the paint numbers are missing from the list you provide. So if we refer to the manufacturer's indications for the part numbers, it's hard to get by.
Acheteur Vérifié
purchased on 23/02/2023
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5
/5
★★★★★
Very precise
Acquirente Verificato
purchased on 01/02/2023
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5
/5
★★★★★
Good product! Everything ok! Gladly again.
Verifizierter Käufer
purchased on 22/02/2023
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1
/5
★☆☆☆☆
This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.
Comprador Verificado
purchased on 06/03/2023
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Answer from 1001hobbies
Hello, we are very sorry about this situation. I can confirm that the refund for the product in question has been made today. Once again, we apologize and wish you a good day.
5
/5
★★★★★
Excellent job and quick delivery!!
Verified Buyer
purchased on 03/03/2023
5
/5
★★★★★
Fast delivery, product as described.
Acheteur Vérifié
purchased on 10/02/2023
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5
/5
★★★★★
Super fast delivery and top product
Verifizierter Käufer
purchased on 04/03/2023
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2
/5
★★☆☆☆
STILL NO BMW ISETTA!! I SENT YOU TWO EMAILS ABOUT THIS ...ONE ON YOUR SITE AND ONE VIA MY MAILBOX !!! STILL WAITING FOR A REPLY FROM YOU .....!!!
Acheteur Vérifié
purchased on 03/02/2023
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5
/5
★★★★★
Fast shipping, stock provided and tracking information, not for everyone. Thank you.
Acquirente Verificato
purchased on 26/02/2023
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5
/5
★★★★★
Wonderful
Acheteur Vérifié
purchased on 04/02/2023
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5
/5
★★★★★
Quick and easy delivery, impeccable. Very good quality products
Acheteur Vérifié
purchased on 23/02/2023
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5
/5
★★★★★
All perfect
Acheteur Vérifié
purchased on 03/03/2023
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5
/5
★★★★★
Fast and reliable. Great selection.
Verifizierter Käufer
purchased on 21/02/2023
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4
/5
★★★★☆
Too much time
Comprador Verificado
purchased on 24/02/2023
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5
/5
★★★★★
Have items in stock, reasonable prices and quick delivery.
Verified Buyer
purchased on 08/02/2023
5
/5
★★★★★
Very good
Verified Buyer
purchased on 13/02/2023
3
/5
★★★☆☆
I had ordered over €100 worth of items with 2 items stated to be available at the depot and that these would arrive within 1-2 weeks. I had no problem with that and was happy to wait 1-2 weeks. However, after 2 weeks had already passed I still had received no confirmation or shipping email.
After contacting 1001hobbies.com I received no answer. Sending another message to the ticket finally prompted a response where they stated "The available products will be shipped in a first time. In a second time, you will receive:" with images of the two missing items. So I assumed that I would simply receive 2 packages.
However, then I suddenly saw a second separate email stating that "A credit note has been created in your name for your order with reference XXXXXXX" After checking my account, I saw that this "credit" was just a voucher for the specified amount so they did not credit anything (normally companies will refund the money to your bank account). Instead they just gave me a voucher code; effectively forcing me to buy from them again.
When checking for alternative items on their website (as the voucher was for €23,98) I was surprised to see that 1 of the items that was supposedly unavailable when I first placed my order was fully in stock; so effectively they gave me a voucher and forced me to buy the same item again but this time with €7,50 in added shipping costs.
So yeah, while I did receive the other items I find this very unprofessional; especially handing out voucher codes instead of actually refunding the money. Also, they apparently did not answer (or understand) all my questions. I even sent my second message in 3 different languages (Dutch/English/French) as the company is located in France yet still they did not answer my second question about 2 other vouchers that were in my account but had no voucher codes attached to them. One was "1001prime - signup" for 4% discount while the other was called "1001prime - freeshipping" where you wouldn't have to pay shipping if you spent more than €59 (instead of their standard free shipping on orders over €100).
So yeah, while I am happy with my items (I have yet to receive the second package though); they do not answer tickets properly, don't know what they have in stock, and offer solutions that only cost me more money in the end. So if you plan on buying something, I would suggest to only order things that are "immediately available" because the "1-2 weeks" is not correct.
Geverifieerde Koper
purchased on 07/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry for the situation, indeed, I see that there was a succession of problems, sorry :/ The good news is that the second parcel has been delivered, which is a first good news. For the rest, what I propose is to offer you a 10€ code to use on a possible next order, so that it reimburses your shipping costs for the second order and takes part of the next one. Here is the code COMSAV10. Have a nice day!
5
/5
★★★★★
Arrived on time.
Acheteur Vérifié
purchased on 07/02/2023
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4
/5
★★★★☆
Perfect r.a.s.
Acheteur Vérifié
purchased on 02/02/2023
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5
/5
★★★★★
VERY GOOD, VERY SATISFIED, THANK YOU.
Acheteur Vérifié
purchased on 03/03/2023
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5
/5
★★★★★
Superware
Verifizierter Käufer
purchased on 26/02/2023
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5
/5
★★★★★
I found what I was looking for
Geverifieerde Koper
purchased on 04/01/2023
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5
/5
★★★★★
I am very satisfied
Verifizierter Käufer
purchased on 01/03/2023
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5
/5
★★★★★
It is a pleasure to browse the catalog and also of course to shop! Great prices
Acquirente Verificato
purchased on 21/02/2023
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