★★★★☆
based on 37903 reviews published
Latest customer reviews
Impeccable. Everything is in accordance and in good condition.
WAITING FOR DELIVERY A LITTLE LONG
Not shipped by the promised date. Previous package lost by the post, which you cannot do anything about, so I had to reorder which is much more expensive. And no compensation for the new purchase.
We completely understand your frustration and sincerely regret that you are experiencing inconvenience due to this.
Unfortunately, we have no influence over the loss of packages by the post, but we always do our utmost to assist you as best as we can in such situations.
Regarding the lack of compensation for your new purchase, we understand your disappointment. We kindly ask you to contact our customer service at [email protected], so that we can find a suitable solution together.
We thank you for your understanding and remain at your disposal.
Best regards,
The 1001HOBBIES team
I bought 5 boxes from the Darkalliance brand, which was indeed "IN STOCK" on the site. I had to call after a week because I had no information or status on my order. A very kind and professional lady informed me of the situation, (your items are on ORDER with the supplier...) I received my package 25 days after my online purchase. I am very disappointed with the service.
Thank you for your message and for taking the time to share your experience with us.
We are sincerely sorry for the inconveniences encountered and fully understand your dissatisfaction.
Your comments regarding the mentions "Available" and "Available, shipped today" are entirely justified. These formulations can indeed be misleading, especially in the current context of logistical reorganization related to the relocation of our warehouse. This may have led to unusual delays and a discrepancy between the information displayed online and the reality of stock or processing times.
We are currently reviewing these labels so that they more clearly reflect the real situation, similar to what other sites offer ("usually shipped within X days"), as you rightly suggest.
Regarding your order placed on 04/29, we will immediately check the status of the remaining delivery, as it is possible that it has been split into several packages. We will get back to you with precise information as soon as possible.
Once again, we apologize for this disappointing experience. Your feedback is valuable and helps us improve the quality of our service.
Best regards,
The 1001HOBBIES team
This was my first and will surely be my last purchase on the site. The mentions "available" and "available, shipped today" are misleading, as evidenced by the number of negative reviews mentioning the issue. I placed my order on 04/29 and to this day I have only received half. Email follow-ups result in responses that seem appropriate, but generic. They say they will call you back, but that is not the case. Today my order is marked as delivered while I am still waiting for a package; let's just say I am crossing my fingers that this is just a display option because the delivery has been split in two, but we are so much in waiting and in the blur that we come to doubt. Honestly, there are efforts to be made, starting with a clearer presentation of the availability of items, specifying, as all other sites do, "usually shipped within X days."
Thank you for your message and for taking the time to share your experience, even though we are sincerely sorry that it has been disappointing.
We fully understand your frustration regarding the delays encountered, the unclear availability information, and the lack of visibility on the tracking of your order. This is not the experience we wish to offer our customers.
We are currently going through a period of logistical transition related to the relocation of our warehouse, which has unfortunately led to delays in processing certain orders, as well as display errors on delivery statuses. This does not justify your dissatisfaction, but it may partly explain the difficulties encountered.
We take your comments regarding the clarity of availability information on our site and the quality of our responses very seriously. Your feedback will help us improve these essential points.
Once again, we apologize for this experience. We hope to regain your trust in the future.
Best regards,
The 1001HOBBIES team
More than a month to receive my order!
We are sincerely sorry to hear that you have waited more than a month to receive your order.
This situation does not meet our quality standards. We are currently undergoing a phase of logistical reorganization due to the relocation of our warehouse, which has unfortunately led to delays in some shipments.
We fully understand your dissatisfaction and sincerely apologize for this inconvenience.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
By post it's a disaster, suggest Mondial Relay, better operation and cheaper. Regards
An order was placed on April 12 with 3 different shipments. The order was completed on May 22. So many problems with shipping!!! I placed an order for this model on Thursday, May 15. I just received the order. I specify that it is an order paid by check.
Thank you for your message.
We are sincerely sorry to hear that you have encountered several difficulties regarding the shipment of your order placed on April 12, even though it was completed on May 22. We fully understand your frustration and would like to apologize for the inconveniences experienced.
We are currently going through a phase of logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for certain orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.
Thank you for your patience and understanding.
Best regards,
The 1001HOBBIES team
Good original product at a fair price. Fast shipping.
The ordered material was listed as available but arrived over a month after the order.
Excellent+++++++++++++++++++
Very negative
We apologize for this error and offer our sincerest apologies for this incident.
Indeed, it seems that this is an error that occurred during the preparation of your order in our logistics warehouse.
Our customer service team will contact you as soon as possible to find an appropriate solution.
Sincerely,
The 1001HOBBIES team
Delivery times are too long
Order received 40 days after the order, for products available on the site, 3 calls to customer service to find out where the order is, incorrect dates are provided, on the last call, I am told that no delivery date has been communicated, I am offered a refund, the refund request is displayed on the site for 12 days, then the package is sent, result 40 days. Terrible site that takes customers for fools.
We are sincerely sorry for the experience you have had. Receiving an order with such a delay, despite products advertised as available, is unacceptable and does not reflect the level of service we wish to offer our customers.
We fully understand your frustration with the contradictory information and the lack of clarity regarding delivery times. Your various calls and the handling of your refund request should never have led to so much confusion.
We sincerely apologize for this situation. Your feedback is valuable and has been forwarded to our logistics and customer service teams to improve our procedures and prevent this from happening again.
If you haven't done so already, please feel free to contact us via private message or through our customer service with your order number, so that we can make a commercial gesture commensurate with the inconvenience suffered.
Best regards,
1001hobbies
To obtain the shipment of the package given the urgency I had, having purchased items that should have already been in stock, I had to write several times to get it shipped. I only recommend it to those who do not have needs and urgencies.
Thank you for your feedback, and we completely understand your frustration regarding the delay and the difficulties encountered in receiving your package.
Please know that we place great importance on the availability of our products, and we sincerely apologize that the items, despite being indicated as available, were not shipped within the expected timeframe. The relocation of our headquarters has unfortunately complicated order management, causing these unpleasant delays.
We understand that this may have affected your plans, especially in case of urgency, and we apologize for the inconvenience caused.
We hope to regain your trust in the future and remain at your disposal for any requests or assistance.
Best regards,
1001hobbies
Item damaged although the packaging was fine. Requesting replacement of the wooden support if possible, thank you.
thank you for your message.
We regret that the item arrived damaged despite the undamaged packaging. We understand your disappointment and apologize for this inconvenience.
Your replacement request has been registered, and we have contacted the supplier to find a quick solution. We will get back to you as soon as we receive a response.
Thank you for your patience and understanding.
Best regards,
1001hobbies
Good products delivery a bit long (I take into account the public holidays in May)
Shipping speed
Great selection for hobbyists and well-executed delivery, thank you
Very satisfied overall
Superb Yamato Why aren't there more beautiful miniatures in 1/700... They only have the Tirpitz, Yamato, Bismarck, Missouri, and Ark Royal... If you can contact Force of Valors for me, tell them to make the Scharnhorst and the Graf Spee...
Good product.
Impeccable, thank you!
Order arrived well
It took a very long time until I received my order; there were problems with the delivery of my products regarding the carrier. Eventually, I did receive my products after a month of waiting.
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team
The delivery information provided by the site is regular and relevant. Package received on the announced day.
Quality price question, 1001 hobbies remains at the top and I have never been disappointed with my orders.
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
Great services, thank you!!
Delivery time much too long
Perfect nothing to report.
10/10
Game arrived very late and then in French instead of German. Unfortunately, not for me. At least I was automatically refunded part of the price due to the delay on the shop's side.
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
Nickel thanks a lot
Everything went well, thank you
Despite the absence of parts indicated to the seller, and still without a response to this day, the overall is correct, the explanations are very clear. The only downside is the absence of certain parts.
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
Order as expected. Deadline respected. Well packaged.
A little patience was necessary, but in the end everything went smoothly as usual. Impeccable packaging, flawless tracking of the package, etc. :=)
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.